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Author: Linden Brown
Publisher: McGraw Hill Professional
ISBN: 0071819827
Category : Business & Economics
Languages : en
Pages : 208
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Book Description
What do Toyota, Apple, and Zappos have in common? CUSTOMER-CENTRIC CULTURE And now, with this research-based method, you can replicate their success with your business Based on more than 60 studies and the authors’ three-year proprietary research project with more than 100 companies, The Customer Culture Imperative demonstrates that organizations exhibiting a strong "customer-centric culture" do, in fact, produce superior business performance. It provides diagnostic tools and a roadmap for effective implementation, designed to make cultural change concrete and actionable in any organization. Dr. Linden R. Brown is chairman and co-founder of MarketCulture Strategies Inc. Christopher Brown is the former marketing director for Hewlett-Packard for the South Pacific and is presently a Silicon Valley-based sales and marketing consultant.
Author: Linden Brown
Publisher: McGraw Hill Professional
ISBN: 0071819827
Category : Business & Economics
Languages : en
Pages : 208
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Book Description
What do Toyota, Apple, and Zappos have in common? CUSTOMER-CENTRIC CULTURE And now, with this research-based method, you can replicate their success with your business Based on more than 60 studies and the authors’ three-year proprietary research project with more than 100 companies, The Customer Culture Imperative demonstrates that organizations exhibiting a strong "customer-centric culture" do, in fact, produce superior business performance. It provides diagnostic tools and a roadmap for effective implementation, designed to make cultural change concrete and actionable in any organization. Dr. Linden R. Brown is chairman and co-founder of MarketCulture Strategies Inc. Christopher Brown is the former marketing director for Hewlett-Packard for the South Pacific and is presently a Silicon Valley-based sales and marketing consultant.
Author: Nawal K. Taneja
Publisher: Routledge
ISBN: 1317152166
Category : Business & Economics
Languages : en
Pages : 247
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Book Description
Designing Future-Oriented Airline Businesses is the eighth Ashgate book by Nawal K. Taneja to address the ongoing challenges and opportunities facing all generations of airlines. Firstly, it challenges and encourages airline managements to take a deeper dive into new ways of doing business. Secondly, it provides a framework for identifying and developing strategies and capabilities, as well as executing them efficiently and effectively, to change the focus from cost reduction to revenue enhancement and from competitive advantage to comparative advantage. Based on the author’s own extensive experience and ongoing work in the global airline industry, as well as through a synthesis of leading business practices both inside and outside of the industry, Designing Future-Oriented Airline Businesses sets out to demystify numerous concepts being discussed within the airline industry and to facilitate managements to identify and articulate the boundaries of their business models. It provides material from which managements can set about answering the key questions, especially with respect to strategies, capabilities and execution, and pursue an effective redesign of their business. As with the author’s previous books, the primary audience is senior-level practitioners of differing generations of airlines worldwide as well as related businesses. The material presented continues to be at a pragmatic level, not an academic exercise, to lead managements to ask themselves and their teams some critical thought-provoking questions.
Author: Pressentin, Maria
Publisher: IGI Global
ISBN: 1799888223
Category : Business & Economics
Languages : en
Pages : 368
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Book Description
Effective leadership is a major influence in the value creation for the success and sustainability required for organizations to thrive. Servant leader, or service minded-behaving leader, motivation and interactions tend to promote exemplary performance and collaboration in organizations. This is a 21st century must-have workplace-applicable style to develop cohesive high performing teams, purposeful and engaging environments, and build trust and organization vitality. Key Factors and Use Cases of Servant Leadership Driving Organizational Performance provides findings and recommendations to support practical application of servant leadership theory for the 21st century economy. Moreover, the book seeks to share evidence of how servant or service mindset and behavior-oriented leaders might mitigate organizational existing conditions to promote team member empowerment through servant-like interactions, as a result influencing their performance. Covering topics such as empathetic leadership and employee satisfaction, it is ideal for executives, managers, researchers, practitioners, aspiring leaders, educational institutions/libraries, academicians, consulting firms, and students.
Author: Brian Hartzer
Publisher: John Wiley & Sons
ISBN: 0730390837
Category : Business & Economics
Languages : en
Pages : 91
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Book Description
Discover how to unlock the potential contained within your teams with this insightful resource The Leadership Star: A Practitioner’s Guide to Building Staff Engagement provides readers with a step-by-step guide to developing engagement within their professional teams in for-profit, non-profit, academic, and governmental organizations. Experienced executive, management consultant, and author Brian Hartzer walks readers through the foundational and advanced techniques required to develop high performing professional teams. He shows readers how to: Care about individuals as human beings, rather than as means to an end Provide context to people to help them understand the company and why what they do matters Give clarity by telling people what outcomes and behaviors are expected of them Help clear the barriers that stand in the way of people doing a great job Recognize individual contributions and success Perfect for current and aspiring senior managers and executives who need to know exactly what they should personally do to draw out the best from their teams and build the highest levels of engagement, the book also belongs on the shelves of anyone with direct reports and anyone who hopes to enhance their own performance in the professional sphere.
Author: Edgar H. Schein
Publisher: John Wiley & Sons
ISBN: 047064057X
Category : Business & Economics
Languages : en
Pages : 466
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Book Description
Regarded as one of the most influential management books of all time, this fourth edition of Leadership and Organizational Culture transforms the abstract concept of culture into a tool that can be used to better shape the dynamics of organization and change. This updated edition focuses on today's business realities. Edgar Schein draws on a wide range of contemporary research to redefine culture and demonstrate the crucial role leaders play in successfully applying the principles of culture to achieve their organizational goals.
Author: Claudio Feser
Publisher: Nicholas Brealey
ISBN: 1473690013
Category : Business & Economics
Languages : en
Pages : 320
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Book Description
"A first-class template demonstrating how to use superior leadership to drive performance in large organizations." - Paul Myners (Lord Myners), former FTSE100 Chair and Treasury Minister Leadership effectiveness drives organizational performance, yet almost half of all organizations face some kind of leadership gap that they are not able to fill. In Leadership at Scale, McKinsey experts C laudio Feser, Michael Rennie and Nicolai Nielsen share their secrets on how to increase leadership effectiveness across an organization. Using extensive research, distilled insights from McKinsey's leadership development work in practice, and lessons from a highly successful leadership development program, this book will focus on the leadership behaviors that matter most.
Author: CCPS (Center for Chemical Process Safety)
Publisher: John Wiley & Sons
ISBN: 1119515149
Category : Science
Languages : en
Pages : 416
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Book Description
An essential guide that offers an understanding of and the practices needed to assess and strengthen process safety culture Essential Practices for Developing, Strengthening and Implementing Process Safety Culture presents a much-needed guide for understanding an organization's working culture and contains information on why a good culture is essential for safe, cost-effective, and high-quality operations. The text defines process safety culture and offers information on a safety culture’s history, organizational impact and benefits, and the role that leadership plays at all levels of an organization. In addition, the book outlines the core principles needed to assess and strengthen process safety culture such as: maintain a sense of vulnerability; combat normalization of deviance; establish an imperative for safety; perform valid, timely, hazard and risk assessments; ensure open and frank communications; learn and advance the culture. This important guide also reviews leadership standards within the organizational structure, warning signs of cultural degradation and remedies, as well as the importance of using diverse methods over time to assess culture. This vital resource: Provides an overview for understanding an organization's working culture Offers guidance on why a good culture is essential for safe, cost-effective, and high quality operations Includes down-to-earth advice for recognizing, assessing, strengthening and sustaining a good process safety culture Contains illustrative examples and cases studies, and references to literature, codes, and standards Written for corporate, business and line managers, engineers, and process safety professionals interested in excellent performance for their organization, Essential Practices for Developing, Strengthening and Implementing Process Safety Culture is the go-to reference for implementing and keeping in place a culture of safety.
Author: Stanley A. Brown
Publisher: Wiley
ISBN: 9780471644095
Category : Business & Economics
Languages : en
Pages : 376
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Book Description
Maximize customer satisfaction and maximize your bottom line Over the last decade, too many organizations have assumed that their products or services were so superior that customers would automatically keep coming back for more. But in order to compete effectively in today's marketplace, organizations must change their strategy to become more customer focused, not product focused. Customer Relationship Management (CRM) is the best way to integrate this customer-facing approach throughout an organization. Aimed at understanding and anticipating the needs of an organization's current and potential customers, this innovative book shows how CRM links people, process, and technology to optimize an enterprise's revenue and profits by first providing maximum customer satisfaction. * Covers developing a market-oriented strategy, innovation in products and services, sales and channels transformation, customer relationship marketing, and customer care Stanley A. Brown (Toronto, Canada) is Partner in Charge of the Centre of Excellence in Customer Care at PricewaterhouseCoopers in Toronto.
Author: CHISTINA MENDEZ
Publisher: CHISTINA MENDEZ
ISBN:
Category : Business & Economics
Languages : en
Pages : 58
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Book Description
"Emotional Intelligence in Leadership: Leading with Empathy" is a transformative guide that explores the essential role of emotional intelligence (EI) in effective leadership. This insightful book delves into the principles of EI and how leaders can harness empathy, self-awareness, and social skills to inspire and motivate their teams. Through real-world examples and practical strategies, readers learn how to cultivate emotional intelligence to build stronger relationships, navigate conflicts, and foster a positive work culture. Whether leading a small team or a large organization, this book equips leaders with the tools and mindset needed to lead with empathy, empathy, and authenticity, ultimately driving greater success and fulfillment in their roles.
Author: Shu Chen Hou
Publisher: Shu chen Hou
ISBN:
Category : Business & Economics
Languages : en
Pages : 76
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Book Description
Introducing: "Women in Leadership: Breaking Barriers and Empowering the Next Generation” Unlock the power of inspiring stories and insights from courageous women leaders who have shattered barriers and soared to remarkable heights in "Women in Leadership: Breaking Barriers and Empowering the Next Generation." This transformative book is a celebration of the resilience, vision, and groundbreaking achievements of women who have carved their path to success in various industries. Discover the Stories of Trailblazing Women: Delve into the captivating narratives of trailblazing women who defied the odds to rise to leadership positions. From business moguls to political visionaries, these extraordinary women showcase the limitless possibilities of leadership when gender barriers are dismantled. Gain Valuable Insights on Leadership: Learn from the best in the business! This book offers valuable insights into effective leadership strategies, inclusive decision-making, and the power of mentorship and networking. Discover the qualities that make women leaders so exceptional, and understand how their visionary thinking drives innovation and success. Empower the Next Generation: With a focus on empowering the next generation of women leaders, this book illuminates the path forward. Learn about programs, initiatives, and strategies that support and nurture aspiring women leaders. From mentorship opportunities to inclusive workplace practices, this book provides actionable steps to pave the way for a more equitable and diverse leadership landscape. Take Action for Gender Equality: "Women in Leadership" is not just a book; it's a call to action! Discover how you can play a vital role in promoting gender equality in leadership. Become an ally, challenge stereotypes, and advocate for inclusive policies that empower women to lead and succeed. Shape a Hopeful Future: Imagine a future where women's leadership is celebrated and cherished. Picture a world where diverse leadership teams drive innovation and create a more inclusive society. Join us in shaping a brighter, more equitable future for generations to come. Are you ready to break barriers and empower the next generation of women leaders? "Women in Leadership: Breaking Barriers and Empowering the Next Generation" is your guide to unlocking the limitless potential of women in leadership roles. Order your copy today and be part of the movement towards a more inclusive and transformative world!
