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Author: Erick Simpson
Publisher:
ISBN: 9780978894337
Category : Business & Economics
Languages : en
Pages : 486
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Book Description
The fourth publication in MSP University's bestselling Managed Services series reveals how to build, staff, and maintain a NOC and Service Desk effectively and profitably, along with best practices and techniques to increase efficiencies and net profits for these critical service delivery business units.
Author: Erick Simpson
Publisher:
ISBN: 9780978894337
Category : Business & Economics
Languages : en
Pages : 486
Get Book Here
Book Description
The fourth publication in MSP University's bestselling Managed Services series reveals how to build, staff, and maintain a NOC and Service Desk effectively and profitably, along with best practices and techniques to increase efficiencies and net profits for these critical service delivery business units.
Author: Erick Simpson
Publisher: Intelligent Enterprise
ISBN: 9780978894320
Category : Computers
Languages : en
Pages : 576
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Book Description
The third publication in MSP University's bestselling Managed Services Series, this edition covers all aspects of delivering I.T. and technical services to end-customers through four types of service delivery models.
Author: Erick Simpson
Publisher: Intelligent Enterprise
ISBN: 9780978894313
Category : Computers
Languages : en
Pages : 474
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Book Description
Simpson focuses squarely on one of the most challenging aspects of running a successful I.T. Drawing upon MSP University's experience in helping partners across the country transition to an annuity-based, proactive managed service delivery model, each phase of the I.T.
Author: Carson Zimmerman
Publisher:
ISBN: 9780692243107
Category :
Languages : en
Pages :
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Book Description
Ten Strategies of a World-Class Cyber Security Operations Center conveys MITRE's accumulated expertise on enterprise-grade computer network defense. It covers ten key qualities of leading Cyber Security Operations Centers (CSOCs), ranging from their structure and organization, to processes that best enable smooth operations, to approaches that extract maximum value from key CSOC technology investments. This book offers perspective and context for key decision points in structuring a CSOC, such as what capabilities to offer, how to architect large-scale data collection and analysis, and how to prepare the CSOC team for agile, threat-based response. If you manage, work in, or are standing up a CSOC, this book is for you. It is also available on MITRE's website, www.mitre.org.
Author: Erick Simpson
Publisher: Intelligent Enterprise
ISBN: 9780978894306
Category : Computers
Languages : en
Pages : 324
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Book Description
The Guide to a Successful Managed Services Practice applies some of the most innovative and highly effective Managed Services techniques ever developed, and proven to increase long-term predictable revenue, thereby increasing an IT Organization's value. Leverage MSP University's successful Managed Services concepts - 3 Killer Managed Services deliverables - A Unique Managed Services Sales Process so successful that Clients can't resist signing your Agreements - Pricing your Managed Services deliverables for Maximum Profit - What to do after your Client is sold - Advanced Annuity-Based revenue philosophies. The Guide to a Successful Managed Services Practice includes everything you'll need to: - Transition to a successful, Annuity-Based Managed Services model and Evaluate your existing Clients and calculate what they'll be worth on a Monthly and Yearly basis when converted to Managed Services - Successfully market and sell Managed Services to new Clients - Increase your organization's overall value by transitioning to an Annuity-based Service Delivery model. *Includes nearly 30 downloadable Managed Services Business, Technical, Sales and Marketing Tools, Forms and Collateral! *Bonus: 4 Business-Winning PowerPoint Presentations! *Extra Special Bonus: Recorded Managed Services Webcast download included!
Author: Joseph Muniz
Publisher: Cisco Press
ISBN: 013405203X
Category : Computers
Languages : en
Pages : 658
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Book Description
Security Operations Center Building, Operating, and Maintaining Your SOC The complete, practical guide to planning, building, and operating an effective Security Operations Center (SOC) Security Operations Center is the complete guide to building, operating, and managing Security Operations Centers in any environment. Drawing on experience with hundreds of customers ranging from Fortune 500 enterprises to large military organizations, three leading experts thoroughly review each SOC model, including virtual SOCs. You’ll learn how to select the right strategic option for your organization, and then plan and execute the strategy you’ve chosen. Security Operations Center walks you through every phase required to establish and run an effective SOC, including all significant people, process, and technology capabilities. The authors assess SOC technologies, strategy, infrastructure, governance, planning, implementation, and more. They take a holistic approach considering various commercial and open-source tools found in modern SOCs. This best-practice guide is written for anybody interested in learning how to develop, manage, or improve a SOC. A background in network security, management, and operations will be helpful but is not required. It is also an indispensable resource for anyone preparing for the Cisco SCYBER exam. · Review high-level issues, such as vulnerability and risk management, threat intelligence, digital investigation, and data collection/analysis · Understand the technical components of a modern SOC · Assess the current state of your SOC and identify areas of improvement · Plan SOC strategy, mission, functions, and services · Design and build out SOC infrastructure, from facilities and networks to systems, storage, and physical security · Collect and successfully analyze security data · Establish an effective vulnerability management practice · Organize incident response teams and measure their performance · Define an optimal governance and staffing model · Develop a practical SOC handbook that people can actually use · Prepare SOC to go live, with comprehensive transition plans · React quickly and collaboratively to security incidents · Implement best practice security operations, including continuous enhancement and improvement
Author: Alexander Clemm
Publisher:
ISBN:
Category : Computers
Languages : en
Pages : 560
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Book Description
This book provides you with an accessible overview of network management covering management not just of networks themselves but also of services running over those networks. It also explains the different technologies that are used in network management and how they relate to each other.--[book cover].
Author: Nigel Moore
Publisher:
ISBN: 9780648656401
Category :
Languages : en
Pages :
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Book Description
Working out what to include and exclude in an MSP offering as well as how to bundle, package and price your plans is one of the toughest things most MSP's face when building and growing their business. In this short but impactful read, Nigel demystifies the process, answers the tough questions and provides examples to help you build an MSP offering that not only appeals to your clients - but allows you to scale.
Author: Michael G. Solomon
Publisher: Jones & Bartlett Publishers
ISBN: 1449649173
Category : Business & Economics
Languages : en
Pages : 506
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Book Description
Networks have long been regarded as methods to connect resources. While this is still that case, today's networks are required to support an increasing array of real-time communication methods. Video chat, real-time messaging, and always-connected resources put demands on networks that were previously unimagined. Fundamentals of Communications and Networking helps readers understand today's networks and the way they support the evolving requirements of different types of organizations. It covers the critical issues of designing a network that will meet an organization's performance needs and discusses how businesses use networks to solve business problems. Using examples and exercises, this book incorporates hands-on activities to prepare readers to proficiently understand and design modern networks and their requirements.
Author: Joe Dissmeyer
Publisher: Packt Publishing Ltd
ISBN: 1849688494
Category : Computers
Languages : en
Pages : 461
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Book Description
This book is written in a friendly manner written by an expert with numerous years of practical experience utilizing SolarWinds Orion NPM as a network monitoring solution.This book is for systems administrators, system analysts, and systems engineers who are tasked with installing and implementing a network performance monitor. Knowledge of basic network concepts is required.
