Author: Ángel Medinilla
Publisher: Springer Science & Business Media
ISBN: 3642289096
Category : Business & Economics
Languages : en
Pages : 193
Book Description
If you have tried to implement Agile in your organization, you have probably learned a lot about development practices, teamwork, processes and tools, but too little about how to manage such an organization. Yet managerial support is often the biggest impediment to successfully adopting Agile, and limiting your Agile efforts to those of the development teams while doing the same old-style management will dramatically limit the ability of your organization to reach the next Agile level. Ángel Medinilla will provide you with a comprehensive understanding of what Agile means to an organization and the manager’s role in such an environment, i.e., how to manage, lead and motivate self-organizing teams and how to create an Agile corporate culture. Based on his background as a “veteran” Agile consultant for companies of all sizes, he delivers insights and experiences, points out possible pitfalls, presents practical approaches and possible scenarios, also including detailed suggestions for further reading. If you are a manager, team leader, evangelist, change agent (or whatever nice title) and if you want to push Agile further in your organization, then this is your book. You will read how to change the paradigm of what management is about: it is not about arbitrary decisions, constant supervision and progress control, and the negotiation of changing requirements. It is about motivation, self-organization, responsibility, and the exploitation of all project stakeholders’ knowledge. We live in a different world than the one that most management experts of the 20th century describe, and companies that strive for success and excellence will need a new kind of manager – Agile managers.
Agile Management
Author: Ángel Medinilla
Publisher: Springer Science & Business Media
ISBN: 3642289096
Category : Business & Economics
Languages : en
Pages : 193
Book Description
If you have tried to implement Agile in your organization, you have probably learned a lot about development practices, teamwork, processes and tools, but too little about how to manage such an organization. Yet managerial support is often the biggest impediment to successfully adopting Agile, and limiting your Agile efforts to those of the development teams while doing the same old-style management will dramatically limit the ability of your organization to reach the next Agile level. Ángel Medinilla will provide you with a comprehensive understanding of what Agile means to an organization and the manager’s role in such an environment, i.e., how to manage, lead and motivate self-organizing teams and how to create an Agile corporate culture. Based on his background as a “veteran” Agile consultant for companies of all sizes, he delivers insights and experiences, points out possible pitfalls, presents practical approaches and possible scenarios, also including detailed suggestions for further reading. If you are a manager, team leader, evangelist, change agent (or whatever nice title) and if you want to push Agile further in your organization, then this is your book. You will read how to change the paradigm of what management is about: it is not about arbitrary decisions, constant supervision and progress control, and the negotiation of changing requirements. It is about motivation, self-organization, responsibility, and the exploitation of all project stakeholders’ knowledge. We live in a different world than the one that most management experts of the 20th century describe, and companies that strive for success and excellence will need a new kind of manager – Agile managers.
Publisher: Springer Science & Business Media
ISBN: 3642289096
Category : Business & Economics
Languages : en
Pages : 193
Book Description
If you have tried to implement Agile in your organization, you have probably learned a lot about development practices, teamwork, processes and tools, but too little about how to manage such an organization. Yet managerial support is often the biggest impediment to successfully adopting Agile, and limiting your Agile efforts to those of the development teams while doing the same old-style management will dramatically limit the ability of your organization to reach the next Agile level. Ángel Medinilla will provide you with a comprehensive understanding of what Agile means to an organization and the manager’s role in such an environment, i.e., how to manage, lead and motivate self-organizing teams and how to create an Agile corporate culture. Based on his background as a “veteran” Agile consultant for companies of all sizes, he delivers insights and experiences, points out possible pitfalls, presents practical approaches and possible scenarios, also including detailed suggestions for further reading. If you are a manager, team leader, evangelist, change agent (or whatever nice title) and if you want to push Agile further in your organization, then this is your book. You will read how to change the paradigm of what management is about: it is not about arbitrary decisions, constant supervision and progress control, and the negotiation of changing requirements. It is about motivation, self-organization, responsibility, and the exploitation of all project stakeholders’ knowledge. We live in a different world than the one that most management experts of the 20th century describe, and companies that strive for success and excellence will need a new kind of manager – Agile managers.
The Agile Manager
Author: Cherry Vu
Publisher:
ISBN: 9781794400566
Category :
Languages : en
Pages : 327
Book Description
The world is in a permanent state of change. We must work in new ways. To change the work we must change how we manage; how we think about management. What got you here won't get you there. There are new ways of managing which are changing business, government, and not-for-profit organisations, big and small. This isn't about leaders, it's about managers. It's not about mystical mind methods, it's about principles to work by. It's about agility, the agile Manager. This book starts your journey. The book has four sections: 1. A set of principles which you as an agile manager must get your head around in order to function in the new world. 2. A set of management practices which follow from those principles. 3. A set of agile work practices that you need to understand and support. 4. Guidance on the journey to new ways of working. . . . Agile is a way of thinking about work. Agile is a thing now, it has become a noun as well as an adjective. Agile thinking is impacting Information Technology, enterprises, government, and society. It may have started in IT but now it is transforming work everywhere, and even how we think. Its impact is far-reaching enough to talk of it as a renaissance in thinking, a refresh or step change that comes only once or twice a century. This is not an exaggeration. . . . It is not just Agile, there is a suite of new ideas transforming work. They all aim for "better value sooner, safer, happier". We simply call them the New Ways of Working, NWoW. This book is about the impact of these new ways on management in the modern enterprise. . . . The new thinking empowers people to be knowledge workers, to design the work and make the decisions. It treats them like they are over 18 and on the same side. Conventional management too often treats people like clerical workers, like plug-compatible wetware, like Human Resources, who can't be trusted, who are evaluated numerically, who are an overhead to be minimised, who need to be told what to do and how to do it. Which is not conducive to satisfaction and mental health. . . . The Agile way is iterative, incremental, experimenting, exploring complex systems. These are displacing the ideas of conventional enterprises: big-bang projects; zero risk; certainty and accuracy; plan once execute perfectly; failure is not an option. Along the way Agile is resurfacing (and standing on the shoulders of) the ideas of Lean, which ironically go back pre-second-world-war; and Agile is drawing on the principles of complex systems and the modern understanding of human behaviour and social constructs. . . . At least as important, though, is New Ways of Managing. Too often, management views the transformation to New Ways as something done to improve the practitioner workforce, not management. This can't be. For an organisation to change, the management must change. This is one of the biggest issues facing organisations moving to agile ways of working. Managers must understand and focus on empowerment, collaboration, agility, and flow. Why focus on management in agile transformation? Because we see it often neglected, and because it is the key. This book is about how to manage in an agile way, not what agile work looks like. Plenty has been written about that. . . . It is our personal offering. We hope you like it and derive value from it. Join our community and tell us how you felt about it.
Publisher:
ISBN: 9781794400566
Category :
Languages : en
Pages : 327
Book Description
The world is in a permanent state of change. We must work in new ways. To change the work we must change how we manage; how we think about management. What got you here won't get you there. There are new ways of managing which are changing business, government, and not-for-profit organisations, big and small. This isn't about leaders, it's about managers. It's not about mystical mind methods, it's about principles to work by. It's about agility, the agile Manager. This book starts your journey. The book has four sections: 1. A set of principles which you as an agile manager must get your head around in order to function in the new world. 2. A set of management practices which follow from those principles. 3. A set of agile work practices that you need to understand and support. 4. Guidance on the journey to new ways of working. . . . Agile is a way of thinking about work. Agile is a thing now, it has become a noun as well as an adjective. Agile thinking is impacting Information Technology, enterprises, government, and society. It may have started in IT but now it is transforming work everywhere, and even how we think. Its impact is far-reaching enough to talk of it as a renaissance in thinking, a refresh or step change that comes only once or twice a century. This is not an exaggeration. . . . It is not just Agile, there is a suite of new ideas transforming work. They all aim for "better value sooner, safer, happier". We simply call them the New Ways of Working, NWoW. This book is about the impact of these new ways on management in the modern enterprise. . . . The new thinking empowers people to be knowledge workers, to design the work and make the decisions. It treats them like they are over 18 and on the same side. Conventional management too often treats people like clerical workers, like plug-compatible wetware, like Human Resources, who can't be trusted, who are evaluated numerically, who are an overhead to be minimised, who need to be told what to do and how to do it. Which is not conducive to satisfaction and mental health. . . . The Agile way is iterative, incremental, experimenting, exploring complex systems. These are displacing the ideas of conventional enterprises: big-bang projects; zero risk; certainty and accuracy; plan once execute perfectly; failure is not an option. Along the way Agile is resurfacing (and standing on the shoulders of) the ideas of Lean, which ironically go back pre-second-world-war; and Agile is drawing on the principles of complex systems and the modern understanding of human behaviour and social constructs. . . . At least as important, though, is New Ways of Managing. Too often, management views the transformation to New Ways as something done to improve the practitioner workforce, not management. This can't be. For an organisation to change, the management must change. This is one of the biggest issues facing organisations moving to agile ways of working. Managers must understand and focus on empowerment, collaboration, agility, and flow. Why focus on management in agile transformation? Because we see it often neglected, and because it is the key. This book is about how to manage in an agile way, not what agile work looks like. Plenty has been written about that. . . . It is our personal offering. We hope you like it and derive value from it. Join our community and tell us how you felt about it.
Managing Agile Projects
Author: Sanjiv Augustine
Publisher: Pearson
ISBN:
Category : Business & Economics
Languages : en
Pages : 272
Book Description
Your Hands-On, "In-the-Trenches" Guide to Successfully Leading AgileProjectsAgile methods promise to infuse development with unprecedented flexibility, speed, and valueand these promises are attracting IT organizations worldwide. However, agile methods often fail to clearly define the manager s role, and many managers have been reluctant to buy in. Now, expert project manager Sanjiv Augustine introduces agility "from the manager s point of view, offering a proven management framework that addresses everything from team building to project control. Augustine bridges the disconnect between the assumptions and techniques of traditional and agile management, demonstrating why agility is better aligned with today s project realities, and how to simplify your transition. Using a detailed case study, he shows how agile methods can scale to succeed in even the largest projects: Defining a high-value role for the manager in agile project environmentsRefocusing on "outcomes--not rigid plans, processes, or controlsStructuring and building adaptive, self-organizing "organic teams"Forming a guiding vision that aligns your team behind a common purposeEmpowering your team with the information it needs to succeedManaging the flow of customer value from one creative stage to the nextLeveraging your team members strengths as "whole persons"Implementing full-life-cycle agility: from planning and coding to maintenance and knowledge transfer Customizing agile methods to your unique environmentBecoming an "adaptive leader" who can inspire and energize agile teams Whether you re a technical or business manager, "Managing Agile Projectsgives you all the tools you need to implement agility in "your environmentand reap its full benefits. "Managing Agile Projects is part of the Robert C. Martin series.(c) Copyright Pearson Education. All rights reserved.
Publisher: Pearson
ISBN:
Category : Business & Economics
Languages : en
Pages : 272
Book Description
Your Hands-On, "In-the-Trenches" Guide to Successfully Leading AgileProjectsAgile methods promise to infuse development with unprecedented flexibility, speed, and valueand these promises are attracting IT organizations worldwide. However, agile methods often fail to clearly define the manager s role, and many managers have been reluctant to buy in. Now, expert project manager Sanjiv Augustine introduces agility "from the manager s point of view, offering a proven management framework that addresses everything from team building to project control. Augustine bridges the disconnect between the assumptions and techniques of traditional and agile management, demonstrating why agility is better aligned with today s project realities, and how to simplify your transition. Using a detailed case study, he shows how agile methods can scale to succeed in even the largest projects: Defining a high-value role for the manager in agile project environmentsRefocusing on "outcomes--not rigid plans, processes, or controlsStructuring and building adaptive, self-organizing "organic teams"Forming a guiding vision that aligns your team behind a common purposeEmpowering your team with the information it needs to succeedManaging the flow of customer value from one creative stage to the nextLeveraging your team members strengths as "whole persons"Implementing full-life-cycle agility: from planning and coding to maintenance and knowledge transfer Customizing agile methods to your unique environmentBecoming an "adaptive leader" who can inspire and energize agile teams Whether you re a technical or business manager, "Managing Agile Projectsgives you all the tools you need to implement agility in "your environmentand reap its full benefits. "Managing Agile Projects is part of the Robert C. Martin series.(c) Copyright Pearson Education. All rights reserved.
Management 3.0
Author: Jurgen Appelo
Publisher: Pearson Education
ISBN: 0321712471
Category : Business & Economics
Languages : en
Pages : 456
Book Description
Introduces a realistic approach to leading, managing, and growing your Agile team or organization. Written for current managers and developers moving into management, Appelo shares insights that are grounded in modern complex systems theory, reflecting the intense complexity of modern software development. Recognizes that today's organizations are living, networked systems; that you can't simply let them run themselves; and that management is primarily about people and relationships. Deepens your understanding of how organizations and Agile teams work, and gives you tools to solve your own problems. Identifies the most valuable elements of Agile management, and helps you improve each of them.
Publisher: Pearson Education
ISBN: 0321712471
Category : Business & Economics
Languages : en
Pages : 456
Book Description
Introduces a realistic approach to leading, managing, and growing your Agile team or organization. Written for current managers and developers moving into management, Appelo shares insights that are grounded in modern complex systems theory, reflecting the intense complexity of modern software development. Recognizes that today's organizations are living, networked systems; that you can't simply let them run themselves; and that management is primarily about people and relationships. Deepens your understanding of how organizations and Agile teams work, and gives you tools to solve your own problems. Identifies the most valuable elements of Agile management, and helps you improve each of them.
Directing The Agile Organisation
Author: Evan Leybourn
Publisher: IT Governance Ltd
ISBN: 184928492X
Category : Business & Economics
Languages : en
Pages : 272
Book Description
Chapter 1 looks at your role as a manager. How will your responsibilities change under Agile Business Management? What techniques can you use to manage your staff? Chapter 2 discusses your organisation’s relationship and interaction with its customers. What are their needs and goals, and how can you work together to achieve them? Chapter 3 provides the organisational context in which Agile Business Management operates. It discusses lean management structures and the techniques to manage different types of staff, teams and organisations. Chapter 4 looks at how you and your team work the “agile way” and describes tools and techniques to help optimise workflow, exploit change and manage customer requirements. The book closes with a look at associated financial models that support your Agile organisation, the processes you can use to run an Agile Business Management transformation, and the first steps to take towards that transformation.
Publisher: IT Governance Ltd
ISBN: 184928492X
Category : Business & Economics
Languages : en
Pages : 272
Book Description
Chapter 1 looks at your role as a manager. How will your responsibilities change under Agile Business Management? What techniques can you use to manage your staff? Chapter 2 discusses your organisation’s relationship and interaction with its customers. What are their needs and goals, and how can you work together to achieve them? Chapter 3 provides the organisational context in which Agile Business Management operates. It discusses lean management structures and the techniques to manage different types of staff, teams and organisations. Chapter 4 looks at how you and your team work the “agile way” and describes tools and techniques to help optimise workflow, exploit change and manage customer requirements. The book closes with a look at associated financial models that support your Agile organisation, the processes you can use to run an Agile Business Management transformation, and the first steps to take towards that transformation.
Agile Portfolio Management
Author: Jochen Krebs
Publisher: Microsoft Press
ISBN: 0735638489
Category : Computers
Languages : en
Pages : 294
Book Description
Agile development processes foster better collaboration, innovation, and results. So why limit their use to software projects—when you can transform your entire business? Written by agile-mentoring expert Jochen Krebs, this book illuminates the opportunities—and rewards—of applying agile processes to your overall IT portfolio. Whether project manager, business analyst, or executive—you’ll understand the business drivers behind agile portfolio management. And learn best practices for optimizing results. Use agile processes to align IT and business strategy Adapt and extend core agile processes Orchestrate the collaboration between IT and business vision Eliminate wish-list driven requirements, and manage expectations instead Optimize the balance of projects, resources, and assets in your portfolio Use metrics to communicate project status, quality, even team morale Create a portfolio strategy consistent with the goals of the organization Achieve organizational and process transparency Manage your business with agility—and help maximize the returns!
Publisher: Microsoft Press
ISBN: 0735638489
Category : Computers
Languages : en
Pages : 294
Book Description
Agile development processes foster better collaboration, innovation, and results. So why limit their use to software projects—when you can transform your entire business? Written by agile-mentoring expert Jochen Krebs, this book illuminates the opportunities—and rewards—of applying agile processes to your overall IT portfolio. Whether project manager, business analyst, or executive—you’ll understand the business drivers behind agile portfolio management. And learn best practices for optimizing results. Use agile processes to align IT and business strategy Adapt and extend core agile processes Orchestrate the collaboration between IT and business vision Eliminate wish-list driven requirements, and manage expectations instead Optimize the balance of projects, resources, and assets in your portfolio Use metrics to communicate project status, quality, even team morale Create a portfolio strategy consistent with the goals of the organization Achieve organizational and process transparency Manage your business with agility—and help maximize the returns!
Coaching Agile Teams
Author: Lyssa Adkins
Publisher: Addison-Wesley Professional
ISBN: 0321660358
Category : Computers
Languages : en
Pages : 523
Book Description
The Provocative and Practical Guide to Coaching Agile Teams As an agile coach, you can help project teams become outstanding at agile, creating products that make them proud and helping organizations reap the powerful benefits of teams that deliver both innovation and excellence. More and more frequently, ScrumMasters and project managers are being asked to coach agile teams. But it’s a challenging role. It requires new skills—as well as a subtle understanding of when to step in and when to step back. Migrating from “command and control” to agile coaching requires a whole new mind-set. In Coaching Agile Teams, Lyssa Adkins gives agile coaches the insights they need to adopt this new mind-set and to guide teams to extraordinary performance in a re-energized work environment. You’ll gain a deep view into the role of the agile coach, discover what works and what doesn’t, and learn how to adapt powerful skills from many allied disciplines, including the fields of professional coaching and mentoring. Coverage includes Understanding what it takes to be a great agile coach Mastering all of the agile coach’s roles: teacher, mentor, problem solver, conflict navigator, and performance coach Creating an environment where self-organized, high-performance teams can emerge Coaching teams past cooperation and into full collaboration Evolving your leadership style as your team grows and changes Staying actively engaged without dominating your team and stunting its growth Recognizing failure, recovery, and success modes in your coaching Getting the most out of your own personal agile coaching journey Whether you’re an agile coach, leader, trainer, mentor, facilitator, ScrumMaster, project manager, product owner, or team member, this book will help you become skilled at helping others become truly great. What could possibly be more rewarding?
Publisher: Addison-Wesley Professional
ISBN: 0321660358
Category : Computers
Languages : en
Pages : 523
Book Description
The Provocative and Practical Guide to Coaching Agile Teams As an agile coach, you can help project teams become outstanding at agile, creating products that make them proud and helping organizations reap the powerful benefits of teams that deliver both innovation and excellence. More and more frequently, ScrumMasters and project managers are being asked to coach agile teams. But it’s a challenging role. It requires new skills—as well as a subtle understanding of when to step in and when to step back. Migrating from “command and control” to agile coaching requires a whole new mind-set. In Coaching Agile Teams, Lyssa Adkins gives agile coaches the insights they need to adopt this new mind-set and to guide teams to extraordinary performance in a re-energized work environment. You’ll gain a deep view into the role of the agile coach, discover what works and what doesn’t, and learn how to adapt powerful skills from many allied disciplines, including the fields of professional coaching and mentoring. Coverage includes Understanding what it takes to be a great agile coach Mastering all of the agile coach’s roles: teacher, mentor, problem solver, conflict navigator, and performance coach Creating an environment where self-organized, high-performance teams can emerge Coaching teams past cooperation and into full collaboration Evolving your leadership style as your team grows and changes Staying actively engaged without dominating your team and stunting its growth Recognizing failure, recovery, and success modes in your coaching Getting the most out of your own personal agile coaching journey Whether you’re an agile coach, leader, trainer, mentor, facilitator, ScrumMaster, project manager, product owner, or team member, this book will help you become skilled at helping others become truly great. What could possibly be more rewarding?
Agile Project Management with Kanban
Author: Eric Brechner
Publisher: Pearson Education
ISBN: 0735698953
Category : Business & Economics
Languages : en
Pages : 161
Book Description
"With Kanban, every minute you spend on a software project can add value for customers. One book can help you achieve this goal: Agile Project Management with Kanban. Author Eric Brechner pioneered Kanban within the Xbox engineering team at Microsoft. Now he shows you exactly how to make it work for your team. Think of this book as {28}Kanban in a box.
Publisher: Pearson Education
ISBN: 0735698953
Category : Business & Economics
Languages : en
Pages : 161
Book Description
"With Kanban, every minute you spend on a software project can add value for customers. One book can help you achieve this goal: Agile Project Management with Kanban. Author Eric Brechner pioneered Kanban within the Xbox engineering team at Microsoft. Now he shows you exactly how to make it work for your team. Think of this book as {28}Kanban in a box.
Agile Management for Software Engineering
Author: David J. Anderson
Publisher: Prentice Hall Professional
ISBN: 0672333570
Category : Computers
Languages : en
Pages : 669
Book Description
A breakthrough approach to managing agile software development, Agile methods might just be the alternative to outsourcing. However, agile development must scale in scope and discipline to be acceptable in the boardrooms of the Fortune 1000. In Agile Management for Software Engineering, David J. Anderson shows managers how to apply management science to gain the full business benefits of agility through application of the focused approach taught by Eli Goldratt in his Theory of Constraints. Whether you're using XP, Scrum, FDD, or another agile approach, you'll learn how to develop management discipline for all phases of the engineering process, implement realistic financial and production metrics, and focus on building software that delivers maximum customer value and outstanding business results.Coverage includes: Making the business case for agile methods: practical tools and disciplines How to choose an agile method for your next project Breakthrough application of Critical Chain Project Management and constraint-driven control of the flow of value Defines the four new roles for the agile manager in software projects—and competitive IT organizations Whether you're a development manager, project manager, team leader, or senior IT executive, this book will help you achieve all four of your most urgent challenges: lower cost, faster delivery, improved quality, and focused alignment with the business.
Publisher: Prentice Hall Professional
ISBN: 0672333570
Category : Computers
Languages : en
Pages : 669
Book Description
A breakthrough approach to managing agile software development, Agile methods might just be the alternative to outsourcing. However, agile development must scale in scope and discipline to be acceptable in the boardrooms of the Fortune 1000. In Agile Management for Software Engineering, David J. Anderson shows managers how to apply management science to gain the full business benefits of agility through application of the focused approach taught by Eli Goldratt in his Theory of Constraints. Whether you're using XP, Scrum, FDD, or another agile approach, you'll learn how to develop management discipline for all phases of the engineering process, implement realistic financial and production metrics, and focus on building software that delivers maximum customer value and outstanding business results.Coverage includes: Making the business case for agile methods: practical tools and disciplines How to choose an agile method for your next project Breakthrough application of Critical Chain Project Management and constraint-driven control of the flow of value Defines the four new roles for the agile manager in software projects—and competitive IT organizations Whether you're a development manager, project manager, team leader, or senior IT executive, this book will help you achieve all four of your most urgent challenges: lower cost, faster delivery, improved quality, and focused alignment with the business.
The Agile Manager's Guide to Managing Irritating People
Author: Joseph T. Straub
Publisher: Velocity Business Publishing
ISBN: 9781580990172
Category : Interpersonal relations
Languages : en
Pages : 0
Book Description
You meet them in every job. They annoy you, hinder you, and keep you tossing and turning at night. Who are they/ Irritating people. They include perpetually overstressed, who be you to grant favors, extend deadlines, or lighten their workloads; Know-it-alls, who have all the answers as well as massively irritating egos; Wafflers, for whom no decision is ever final; and worrywarts, who can spread panic with amazing ease. Don't let irritating people make your life miserable! Author Joseph Straub shows you how to handle them-whether subordinate, peer, or boss. You'll learn to: Focus on behavior, not on that vague term attitude. Identify specific irritating personality types and discover how to manage each for the long-term Turn irritation to advantage by tapping people's skills and expertise. It help you step back, calm down, assess fractious folks fairly, and advise ways to deal with them despite their exasperating nature. -- Provided by publisher.
Publisher: Velocity Business Publishing
ISBN: 9781580990172
Category : Interpersonal relations
Languages : en
Pages : 0
Book Description
You meet them in every job. They annoy you, hinder you, and keep you tossing and turning at night. Who are they/ Irritating people. They include perpetually overstressed, who be you to grant favors, extend deadlines, or lighten their workloads; Know-it-alls, who have all the answers as well as massively irritating egos; Wafflers, for whom no decision is ever final; and worrywarts, who can spread panic with amazing ease. Don't let irritating people make your life miserable! Author Joseph Straub shows you how to handle them-whether subordinate, peer, or boss. You'll learn to: Focus on behavior, not on that vague term attitude. Identify specific irritating personality types and discover how to manage each for the long-term Turn irritation to advantage by tapping people's skills and expertise. It help you step back, calm down, assess fractious folks fairly, and advise ways to deal with them despite their exasperating nature. -- Provided by publisher.