Author: Captain James F Vaughan
Publisher: AuthorHouse
ISBN: 1728327040
Category : Biography & Autobiography
Languages : en
Pages : 346
Book Description
I never considered I would become an airline pilot. It was always " too expensive "or "took too much time", or I would not be hired "with-out a four college degree". Perhaps because " I wore eye-glasses..." I was content to offer Flight Instruction in my community, and did quite well teaching new low time private pilot students, and Advanced certificate pilots. I have been employed by six airlines, and the only reason I was hired at each one was because the airline needed pilots to operate the airline! I began researching the commercial pilot status and numbers, and realized there truly is a pilot shortage world wide. In my book I speak about the training and preparation that go into obtaining a pilot license. I will take the reader on an actual Airline Transport Pilot check-flight, describing the sensations and maneuvers required for the Captain candidate to master. We will fly a simulator during our training, and I will relate a humorous story that helped to break up the monotony of performing the same flight profile over, and over again. I will explain the various aircraft systems as they pertain to flight, so perhaps a non-pilot airline passenger may feel more informed of how an aircraft operates. I will also address the aircraft performance factors that may actually aid the passenger in selecting routes and times, to ease their occasional travel delays. Lastly, I will relate a few "super-natural " instances that by my only explanation the Christian Lord was watching over my flight. I have truly been blessed in my life by becoming a commercial airline pilot!
Thanks for the Great Flight
Author: Captain James F Vaughan
Publisher: AuthorHouse
ISBN: 1728327040
Category : Biography & Autobiography
Languages : en
Pages : 346
Book Description
I never considered I would become an airline pilot. It was always " too expensive "or "took too much time", or I would not be hired "with-out a four college degree". Perhaps because " I wore eye-glasses..." I was content to offer Flight Instruction in my community, and did quite well teaching new low time private pilot students, and Advanced certificate pilots. I have been employed by six airlines, and the only reason I was hired at each one was because the airline needed pilots to operate the airline! I began researching the commercial pilot status and numbers, and realized there truly is a pilot shortage world wide. In my book I speak about the training and preparation that go into obtaining a pilot license. I will take the reader on an actual Airline Transport Pilot check-flight, describing the sensations and maneuvers required for the Captain candidate to master. We will fly a simulator during our training, and I will relate a humorous story that helped to break up the monotony of performing the same flight profile over, and over again. I will explain the various aircraft systems as they pertain to flight, so perhaps a non-pilot airline passenger may feel more informed of how an aircraft operates. I will also address the aircraft performance factors that may actually aid the passenger in selecting routes and times, to ease their occasional travel delays. Lastly, I will relate a few "super-natural " instances that by my only explanation the Christian Lord was watching over my flight. I have truly been blessed in my life by becoming a commercial airline pilot!
Publisher: AuthorHouse
ISBN: 1728327040
Category : Biography & Autobiography
Languages : en
Pages : 346
Book Description
I never considered I would become an airline pilot. It was always " too expensive "or "took too much time", or I would not be hired "with-out a four college degree". Perhaps because " I wore eye-glasses..." I was content to offer Flight Instruction in my community, and did quite well teaching new low time private pilot students, and Advanced certificate pilots. I have been employed by six airlines, and the only reason I was hired at each one was because the airline needed pilots to operate the airline! I began researching the commercial pilot status and numbers, and realized there truly is a pilot shortage world wide. In my book I speak about the training and preparation that go into obtaining a pilot license. I will take the reader on an actual Airline Transport Pilot check-flight, describing the sensations and maneuvers required for the Captain candidate to master. We will fly a simulator during our training, and I will relate a humorous story that helped to break up the monotony of performing the same flight profile over, and over again. I will explain the various aircraft systems as they pertain to flight, so perhaps a non-pilot airline passenger may feel more informed of how an aircraft operates. I will also address the aircraft performance factors that may actually aid the passenger in selecting routes and times, to ease their occasional travel delays. Lastly, I will relate a few "super-natural " instances that by my only explanation the Christian Lord was watching over my flight. I have truly been blessed in my life by becoming a commercial airline pilot!
Shuttle, Houston
Author: Paul Dye
Publisher: Hachette Books
ISBN: 0316454540
Category : Science
Languages : en
Pages : 341
Book Description
From the longest-serving Flight Director in NASA's history comes a revealing account of high-stakes Mission Control work and the Space Shuttle program that has redefined our relationship with the universe. A compelling look inside the Space Shuttle missions that helped lay the groundwork for the Space Age, Shuttle, Houston explores the determined personalities, technological miracles, and eleventh-hour saves that have given us human spaceflight. Relaying stories of missions (and their grueling training) in vivid detail, Paul Dye, NASA's longest-serving Flight Director, examines the split-second decisions that the directors and astronauts were forced to make in a field where mistakes are unthinkable, and where errors led to the loss of national resources -- and more importantly one's crew. Dye's stories from the heart of Mission Control explain the mysteries of flying the Shuttle -- from the powerful fiery ascent to the majesty of on-orbit operations to the high-speed and critical re-entry and landing of a hundred-ton glider. The Space Shuttles flew 135 missions. Astronauts conducted space walks, captured satellites, and docked with the Mir Space Station, bringing space into our everyday life, from GPS to satellite TV. Shuttle, Houston puts readers in his own seat at Mission Control, the hub that made humanity's leap into a new frontier possible.
Publisher: Hachette Books
ISBN: 0316454540
Category : Science
Languages : en
Pages : 341
Book Description
From the longest-serving Flight Director in NASA's history comes a revealing account of high-stakes Mission Control work and the Space Shuttle program that has redefined our relationship with the universe. A compelling look inside the Space Shuttle missions that helped lay the groundwork for the Space Age, Shuttle, Houston explores the determined personalities, technological miracles, and eleventh-hour saves that have given us human spaceflight. Relaying stories of missions (and their grueling training) in vivid detail, Paul Dye, NASA's longest-serving Flight Director, examines the split-second decisions that the directors and astronauts were forced to make in a field where mistakes are unthinkable, and where errors led to the loss of national resources -- and more importantly one's crew. Dye's stories from the heart of Mission Control explain the mysteries of flying the Shuttle -- from the powerful fiery ascent to the majesty of on-orbit operations to the high-speed and critical re-entry and landing of a hundred-ton glider. The Space Shuttles flew 135 missions. Astronauts conducted space walks, captured satellites, and docked with the Mir Space Station, bringing space into our everyday life, from GPS to satellite TV. Shuttle, Houston puts readers in his own seat at Mission Control, the hub that made humanity's leap into a new frontier possible.
Thank You For Your Service
Author: David Finkel
Publisher: Scribe Publications
ISBN: 1922072729
Category : History
Languages : en
Pages : 272
Book Description
No journalist is better situated to reckon with the psychology of war than David Finkel. In The Good Soldiers, his bestselling account from the front lines of Baghdad, Finkel shadowed the men of a US infantry battalion as they carried out a gruelling 15-month tour that changed all of them forever. Now, Finkel follows many of those same men back home, in a journey that is less about geography than of psychological terrain, undertaken by people trying to heal or at the very least survive. In Thank You for Your Service, Finkel writes with tremendous compassion about the soldiers, and about their partners and children: the heartbroken wife who wonders privately whether her returned husband is going to get better, or kill her; and the heroic victims, with the fresh taste of a gun in their mouths, who will either make the journey back to sanity or to final ruin. Finkel takes us everywhere that the war is seeping into as it infects America: to the courtrooms that are being filled with divorce and abuse cases, and worse; to bars; and to Fort Riley, in the mental-health clinic to which the army is outsourcing its post-traumatic stress disorder cases. Thank You for Your Service is an immense act of understanding — shocking but always riveting, unflinching but deeply humane.
Publisher: Scribe Publications
ISBN: 1922072729
Category : History
Languages : en
Pages : 272
Book Description
No journalist is better situated to reckon with the psychology of war than David Finkel. In The Good Soldiers, his bestselling account from the front lines of Baghdad, Finkel shadowed the men of a US infantry battalion as they carried out a gruelling 15-month tour that changed all of them forever. Now, Finkel follows many of those same men back home, in a journey that is less about geography than of psychological terrain, undertaken by people trying to heal or at the very least survive. In Thank You for Your Service, Finkel writes with tremendous compassion about the soldiers, and about their partners and children: the heartbroken wife who wonders privately whether her returned husband is going to get better, or kill her; and the heroic victims, with the fresh taste of a gun in their mouths, who will either make the journey back to sanity or to final ruin. Finkel takes us everywhere that the war is seeping into as it infects America: to the courtrooms that are being filled with divorce and abuse cases, and worse; to bars; and to Fort Riley, in the mental-health clinic to which the army is outsourcing its post-traumatic stress disorder cases. Thank You for Your Service is an immense act of understanding — shocking but always riveting, unflinching but deeply humane.
Microsoft Flight Simulator X For Pilots
Author: Jeff Van West
Publisher: John Wiley & Sons
ISBN: 1118080173
Category : Games & Activities
Languages : en
Pages : 752
Book Description
Get ready to take flight as two certified flight instructors guide you through the pilot ratings as it is done in the real world, starting with Sport Pilot training, then Private Pilot, followed by the Instrument Rating, Commercial Pilot, and Air Transport Pilot. They cover the skills of flight, how to master Flight Simulator, and how to use the software as a learning tool towards your pilot’s license. More advanced topics demonstrate how Flight Simulator X can be used as a continuing learning tool and how to simulate real-world emergencies.
Publisher: John Wiley & Sons
ISBN: 1118080173
Category : Games & Activities
Languages : en
Pages : 752
Book Description
Get ready to take flight as two certified flight instructors guide you through the pilot ratings as it is done in the real world, starting with Sport Pilot training, then Private Pilot, followed by the Instrument Rating, Commercial Pilot, and Air Transport Pilot. They cover the skills of flight, how to master Flight Simulator, and how to use the software as a learning tool towards your pilot’s license. More advanced topics demonstrate how Flight Simulator X can be used as a continuing learning tool and how to simulate real-world emergencies.
The Last Flight
Author: Julie Clark
Publisher: Sourcebooks, Inc.
ISBN: 1728215730
Category : Fiction
Languages : en
Pages : 289
Book Description
THE INSTANT NEW YORK TIMES, USA TODAY BESTSELLER, & INTERNATIONAL BESTSELLER! Look for The Lies I Tell, the next novel from Julie Clark, coming in June 2022! "The Last Flight is thoroughly absorbing—not only because of its tantalizing plot and deft pacing, but also because of its unexpected poignancy and its satisfying, if bittersweet, resolution. The characters get under your skin."—The New York Times Book Review Two women. Two flights. One last chance to disappear. Claire Cook has a perfect life. Married to the scion of a political dynasty, with a Manhattan townhouse and a staff of ten, her surroundings are elegant, her days flawlessly choreographed, and her future auspicious. But behind closed doors, nothing is quite as it seems. That perfect husband has a temper that burns bright and he's not above using his staff to track Claire's every move. What he doesn't know is that Claire has worked for months on a plan to vanish. A plan that takes her to the airport, poised to run from it all. But a chance meeting in the airport bar brings her together with a woman whose circumstances seem equally dire. Together they make a last-minute decision. The two women switch tickets, with Claire taking Eva's flight to Oakland, and Eva traveling to Puerto Rico as Claire. They believe the swap will give each of them the head start they need to begin again somewhere far away. But when the flight to Puerto Rico crashes, Claire realizes it's no longer a head start but a new life. Cut off, out of options, with the news of her death about to explode in the media, Claire will assume Eva's identity, and along with it, the secrets Eva fought so hard to keep hidden. For fans of Lisa Jewell and Liv Constantine, The Last Flight is the story of two women—both alone, both scared—and one agonizing decision that will change the trajectory of both of their lives. Praise for The Last Flight: "The Last Flight is a wild ride: One part Strangers on a Train, one part Breaking Bad, with more twists than an amusement park roller coaster! Julie Clark is a devilishly inventive storyteller." —Janelle Brown, New York Times bestselling author of Watch Me Disappear and Pretty Things "The Last Flight is everything you want in a book: a gripping story of suspense; haunting, vulnerable characters; and a chilling and surprising ending that stays with you long after the last page." —Aimee Molloy, New York Times bestselling author of The Perfect Mother "The perfect combination of beautiful prose and high suspense, and an ending that I guarantee will catch you off guard." —Kimberly Belle, internationally bestselling author of Dear Wife and The Marriage Lie "The Last Flight sweeps you into a thrilling story of two desperate women who will do anything to escape their lives. Both poignant and addictive, you'll race through the pages to the novel's chilling end. A must read of the summer!" —Kaira Rouda, internationally bestselling author of Best Day Ever and The Favorite
Publisher: Sourcebooks, Inc.
ISBN: 1728215730
Category : Fiction
Languages : en
Pages : 289
Book Description
THE INSTANT NEW YORK TIMES, USA TODAY BESTSELLER, & INTERNATIONAL BESTSELLER! Look for The Lies I Tell, the next novel from Julie Clark, coming in June 2022! "The Last Flight is thoroughly absorbing—not only because of its tantalizing plot and deft pacing, but also because of its unexpected poignancy and its satisfying, if bittersweet, resolution. The characters get under your skin."—The New York Times Book Review Two women. Two flights. One last chance to disappear. Claire Cook has a perfect life. Married to the scion of a political dynasty, with a Manhattan townhouse and a staff of ten, her surroundings are elegant, her days flawlessly choreographed, and her future auspicious. But behind closed doors, nothing is quite as it seems. That perfect husband has a temper that burns bright and he's not above using his staff to track Claire's every move. What he doesn't know is that Claire has worked for months on a plan to vanish. A plan that takes her to the airport, poised to run from it all. But a chance meeting in the airport bar brings her together with a woman whose circumstances seem equally dire. Together they make a last-minute decision. The two women switch tickets, with Claire taking Eva's flight to Oakland, and Eva traveling to Puerto Rico as Claire. They believe the swap will give each of them the head start they need to begin again somewhere far away. But when the flight to Puerto Rico crashes, Claire realizes it's no longer a head start but a new life. Cut off, out of options, with the news of her death about to explode in the media, Claire will assume Eva's identity, and along with it, the secrets Eva fought so hard to keep hidden. For fans of Lisa Jewell and Liv Constantine, The Last Flight is the story of two women—both alone, both scared—and one agonizing decision that will change the trajectory of both of their lives. Praise for The Last Flight: "The Last Flight is a wild ride: One part Strangers on a Train, one part Breaking Bad, with more twists than an amusement park roller coaster! Julie Clark is a devilishly inventive storyteller." —Janelle Brown, New York Times bestselling author of Watch Me Disappear and Pretty Things "The Last Flight is everything you want in a book: a gripping story of suspense; haunting, vulnerable characters; and a chilling and surprising ending that stays with you long after the last page." —Aimee Molloy, New York Times bestselling author of The Perfect Mother "The perfect combination of beautiful prose and high suspense, and an ending that I guarantee will catch you off guard." —Kimberly Belle, internationally bestselling author of Dear Wife and The Marriage Lie "The Last Flight sweeps you into a thrilling story of two desperate women who will do anything to escape their lives. Both poignant and addictive, you'll race through the pages to the novel's chilling end. A must read of the summer!" —Kaira Rouda, internationally bestselling author of Best Day Ever and The Favorite
Almost
Author: Stephen Michael Marek
Publisher: iUniverse
ISBN: 1462029558
Category : Fiction
Languages : en
Pages : 290
Book Description
Highflying Midwest business executive Tag Grayson finds nothing more stimulating than seeking, negotiating, and closing a big deal. On the brink of concluding the transaction of his life, Grayson discovers his potential client has a murderous past that has left his mental state unpredictable at best. The shrewd Grayson knows he has his prospective client right where he wants him desperate. Nate Dillianquest knows he is in hot water. With a criminal background overshadowing his future, he is anxious to sell his mother's health-care business after his family's fortune is lost in a pyramid scheme. But as Grayson and Dillianquest finally meet, Grayson has no idea that Dillianquest will do anything to keep what is rightfully his. Suddenly, Grayson is propelled into a web of greed, secrets, and blackmail woven by a conniving southern patriarch and a pair of strikingly beautiful women. Just as Grayson realizes he is dealing with master manipulators who want revenge in the worst way, his life is turned upside down. In this tale of greed, murder, and sexual obsession, members of a wealthy southern family draw an innocent business executive into their deceptive trap as one of them attempts to escape with millions in blood money.
Publisher: iUniverse
ISBN: 1462029558
Category : Fiction
Languages : en
Pages : 290
Book Description
Highflying Midwest business executive Tag Grayson finds nothing more stimulating than seeking, negotiating, and closing a big deal. On the brink of concluding the transaction of his life, Grayson discovers his potential client has a murderous past that has left his mental state unpredictable at best. The shrewd Grayson knows he has his prospective client right where he wants him desperate. Nate Dillianquest knows he is in hot water. With a criminal background overshadowing his future, he is anxious to sell his mother's health-care business after his family's fortune is lost in a pyramid scheme. But as Grayson and Dillianquest finally meet, Grayson has no idea that Dillianquest will do anything to keep what is rightfully his. Suddenly, Grayson is propelled into a web of greed, secrets, and blackmail woven by a conniving southern patriarch and a pair of strikingly beautiful women. Just as Grayson realizes he is dealing with master manipulators who want revenge in the worst way, his life is turned upside down. In this tale of greed, murder, and sexual obsession, members of a wealthy southern family draw an innocent business executive into their deceptive trap as one of them attempts to escape with millions in blood money.
The Power of Connection
Author: Rik Rushton
Publisher: John Wiley & Sons
ISBN: 0730349489
Category : Business & Economics
Languages : en
Pages : 176
Book Description
A simple communication framework to begin practising today We all carry around the technology to stay connected 24/7, yet many of us are disengaged and challenged with our lack of communication skills. The Power of Connection provides you with practical, real-world solutions for improving your professional performance, your personal relationships and your outlook — one conversation at a time. Becoming a confident and compelling communicator might be the most important skill for leaders in the modern business landscape, parents in the modern home and individuals who use ‘self-talk' to help shape their world. By adopting the simple strategies revealed in every chapter, you can become an unshakeable success at what you set out to do. This book is designed to help you start communicating better today, so start reading and start practicing with your very next conversation! Understand your communication strengths and weaknesses Become a better listener to build a deeper connection Learn how communication sits at the heart of all relationships Develop the skills to connect, inspire, engage and empower We are surrounded by noise, yet no one is actually saying anything we can connect with — or are we just not listening? Communication is a two-way street, and involves so much more than just speaking. The Power of Connection offers a quick and easy road map for your personal journey of growth and development that will make you a better parent, friend, spouse and employee. It's the right message for this time considering there's never a wrong time to level up your skills and become more effective at work, at home and in life.
Publisher: John Wiley & Sons
ISBN: 0730349489
Category : Business & Economics
Languages : en
Pages : 176
Book Description
A simple communication framework to begin practising today We all carry around the technology to stay connected 24/7, yet many of us are disengaged and challenged with our lack of communication skills. The Power of Connection provides you with practical, real-world solutions for improving your professional performance, your personal relationships and your outlook — one conversation at a time. Becoming a confident and compelling communicator might be the most important skill for leaders in the modern business landscape, parents in the modern home and individuals who use ‘self-talk' to help shape their world. By adopting the simple strategies revealed in every chapter, you can become an unshakeable success at what you set out to do. This book is designed to help you start communicating better today, so start reading and start practicing with your very next conversation! Understand your communication strengths and weaknesses Become a better listener to build a deeper connection Learn how communication sits at the heart of all relationships Develop the skills to connect, inspire, engage and empower We are surrounded by noise, yet no one is actually saying anything we can connect with — or are we just not listening? Communication is a two-way street, and involves so much more than just speaking. The Power of Connection offers a quick and easy road map for your personal journey of growth and development that will make you a better parent, friend, spouse and employee. It's the right message for this time considering there's never a wrong time to level up your skills and become more effective at work, at home and in life.
Flight of Passage
Author: Rinker Buck
Publisher: Hachette+ORM
ISBN: 1401305776
Category : Transportation
Languages : en
Pages : 295
Book Description
Writer Rinker Buck looks back more than 30 years to a summer when he and his brother, at ages 15 and 17 respectively, became the youngest duo to fly across America, from New Jersey to California. Having grown up in an aviation family, the two boys bought an old Piper Cub, restored it themselves, and set out on the grand journey. Buck is a great storyteller, and once you get airborne with the boys you find yourself absorbed in a story of adventure and family drama. And Flight of Passage is also an affecting look back to the summer of 1966, when the times seemed much less cynical and adventures much more enjoyable.
Publisher: Hachette+ORM
ISBN: 1401305776
Category : Transportation
Languages : en
Pages : 295
Book Description
Writer Rinker Buck looks back more than 30 years to a summer when he and his brother, at ages 15 and 17 respectively, became the youngest duo to fly across America, from New Jersey to California. Having grown up in an aviation family, the two boys bought an old Piper Cub, restored it themselves, and set out on the grand journey. Buck is a great storyteller, and once you get airborne with the boys you find yourself absorbed in a story of adventure and family drama. And Flight of Passage is also an affecting look back to the summer of 1966, when the times seemed much less cynical and adventures much more enjoyable.
Internationalist Aesthetics
Author: Edward Tyerman
Publisher: Columbia University Press
ISBN: 023155298X
Category : History
Languages : en
Pages : 561
Book Description
Winner, 2022 AATSEEL Best Book in Literary Studies, American Association of Teachers of Slavic and European Languages Honorable Mention, 2022 Aldo and Jeanne Scaglione Prize for Comparative Literary Studies, Modern Language Association Following the failure of communist revolutions in Europe, in the 1920s the Soviet Union turned its attention to fostering anticolonial uprisings in Asia. China, divided politically between rival military factions and dominated economically by imperial powers, emerged as the Comintern’s prime target. At the same time, a host of prominent figures in Soviet literature, film, and theater traveled to China, met with Chinese students in Moscow, and placed contemporary China on the new Soviet stage. They sought to reimagine the relationship with China in the terms of socialist internationalism—and, in the process, determine how internationalism was supposed to look and feel in practice. Internationalist Aesthetics offers a groundbreaking account of the crucial role that China played in the early Soviet cultural imagination. Edward Tyerman tracks how China became the key site for Soviet debates over how the political project of socialist internationalism should be mediated, represented, and produced. The central figure in this story, the avant-garde writer Sergei Tret’iakov, journeyed to Beijing in the 1920s and experimented with innovative documentary forms in an attempt to foster a new sense of connection between Chinese and Soviet citizens. Reading across genres and media from reportage and biography to ballet and documentary film, Tyerman shows how Soviet culture sought an aesthetics that could foster a sense of internationalist community. He reveals both the aspirations and the limitations of this project, illuminating a crucial chapter in Sino-Russian relations. Grounded in extensive sources in Russian and Chinese, this cultural history bridges Slavic and East Asian studies and offers new insight into the transnational dynamics that shaped socialist aesthetics and politics in both countries.
Publisher: Columbia University Press
ISBN: 023155298X
Category : History
Languages : en
Pages : 561
Book Description
Winner, 2022 AATSEEL Best Book in Literary Studies, American Association of Teachers of Slavic and European Languages Honorable Mention, 2022 Aldo and Jeanne Scaglione Prize for Comparative Literary Studies, Modern Language Association Following the failure of communist revolutions in Europe, in the 1920s the Soviet Union turned its attention to fostering anticolonial uprisings in Asia. China, divided politically between rival military factions and dominated economically by imperial powers, emerged as the Comintern’s prime target. At the same time, a host of prominent figures in Soviet literature, film, and theater traveled to China, met with Chinese students in Moscow, and placed contemporary China on the new Soviet stage. They sought to reimagine the relationship with China in the terms of socialist internationalism—and, in the process, determine how internationalism was supposed to look and feel in practice. Internationalist Aesthetics offers a groundbreaking account of the crucial role that China played in the early Soviet cultural imagination. Edward Tyerman tracks how China became the key site for Soviet debates over how the political project of socialist internationalism should be mediated, represented, and produced. The central figure in this story, the avant-garde writer Sergei Tret’iakov, journeyed to Beijing in the 1920s and experimented with innovative documentary forms in an attempt to foster a new sense of connection between Chinese and Soviet citizens. Reading across genres and media from reportage and biography to ballet and documentary film, Tyerman shows how Soviet culture sought an aesthetics that could foster a sense of internationalist community. He reveals both the aspirations and the limitations of this project, illuminating a crucial chapter in Sino-Russian relations. Grounded in extensive sources in Russian and Chinese, this cultural history bridges Slavic and East Asian studies and offers new insight into the transnational dynamics that shaped socialist aesthetics and politics in both countries.
The Discourse of Customer Service Tweets
Author: Ursula Lutzky
Publisher: Bloomsbury Publishing
ISBN: 1350090700
Category : Language Arts & Disciplines
Languages : en
Pages : 236
Book Description
The Discourse of Customer Service Tweets studies the discursive and pragmatic features of customer service interactions, making use of a corpus of over 1.5 million tweets from more than thirty different companies. With Twitter being used as a professional service channel by many transport operators, this book features an empirical analysis of British and Irish train companies and airlines that provide updates and travel assistance on the platform, often on a 24/7 basis. From managing crises in the midst of strike action to ensuring passengers feel comfortable on board, Twitter allows transport operators to communicate with their customers in real time. Analysing patterns of language use as well as platform specific features for their communicative functions, Ursula Lutzky enhances our understanding of customers' linguistic expectations on Twitter and of what makes for successful or unsuccessful interaction. Of interest to anyone researching discourse analysis, business communication and social media, this book's findings pave the way for practical applications in customer service.
Publisher: Bloomsbury Publishing
ISBN: 1350090700
Category : Language Arts & Disciplines
Languages : en
Pages : 236
Book Description
The Discourse of Customer Service Tweets studies the discursive and pragmatic features of customer service interactions, making use of a corpus of over 1.5 million tweets from more than thirty different companies. With Twitter being used as a professional service channel by many transport operators, this book features an empirical analysis of British and Irish train companies and airlines that provide updates and travel assistance on the platform, often on a 24/7 basis. From managing crises in the midst of strike action to ensuring passengers feel comfortable on board, Twitter allows transport operators to communicate with their customers in real time. Analysing patterns of language use as well as platform specific features for their communicative functions, Ursula Lutzky enhances our understanding of customers' linguistic expectations on Twitter and of what makes for successful or unsuccessful interaction. Of interest to anyone researching discourse analysis, business communication and social media, this book's findings pave the way for practical applications in customer service.