Best Practices in Customer Service PDF Download
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Author: John A. Woods
Publisher: AMACOM Div American Mgmt Assn
ISBN: 9780814415795
Category : Consumers' leagues
Languages : en
Pages : 436
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Book Description
Author: John A. Woods
Publisher: AMACOM Div American Mgmt Assn
ISBN: 9780814415795
Category : Consumers' leagues
Languages : en
Pages : 436
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Book Description
Author: Nancy J. Friedman
Publisher: Crisp Learning
ISBN: 9781560523017
Category : Business & Economics
Languages : en
Pages : 124
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Book Description
A vital reference tool for anyone who represents an organization on the telephone.
Author: Ron Zemke
Publisher: Human Resource Development
ISBN: 9780874254433
Category : Business & Economics
Languages : en
Pages : 502
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Book Description
Author: Renee Evenson
Publisher: AMACOM Div American Mgmt Assn
ISBN: 081442032X
Category : Business & Economics
Languages : en
Pages : 306
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Book Description
Let's face it, dealing with customers isn't easy. They aren't always right--or even pleasant. But experienced business author Renée Evenson ensures you always have the right words to defuse tense interactions. In Powerful Phrases for Effective Customer Service, she covers thirty challenging customer behaviors and twenty common employee-caused negative encounters to teach readers how to assess circumstances, choose one of many appropriate responses, and confidently and consistently deliver customer satisfaction. Helpful sample scenarios and tangible instructions bring the phrases to life, while detailed explanations bolster your confidence so that you'll have the right words as tools at your disposal and the skills to take action and deliver those words effectively. Practical and insightful, Powerful Phrases for Effective Customer Service ensures you'll never again be at a loss for what to say to customers. By incorporating language that communicates welcome, courtesy, rapport, enthusiasm, assurance, regret, empathy, and appreciation, you'll not only be capable of overcoming obstacles--you'll strengthen all facets of your customer service.
Author: American Dental Association
Publisher: American Dental Association
ISBN: 1935201077
Category : Health & Fitness
Languages : en
Pages : 94
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Book Description
Author: Stephen Coscia
Publisher: CRC Press
ISBN: 1040158854
Category : Computers
Languages : en
Pages : 81
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Book Description
Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines various important scenarios that a customer service representative is likely to encounter and shows how to best handle each situation. This guide also explains how to make effective use of voice mail, email, fax, and letters.
Author: Celeste Lawson
Publisher: Cambridge University Press
ISBN: 1108594417
Category : Business & Economics
Languages : en
Pages : 491
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Book Description
With its emphasis on Australia and New Zealand, this book is a comprehensive and cutting-edge introduction to professional communication.
Author: Zenab
Publisher: Rana Books Uk
ISBN: 8119786319
Category : Business & Economics
Languages : en
Pages : 61
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Book Description
In "7 Days of Effective Communication Skills: Unlocking the Power of Oral and Written Communication," Zenab, a female author, takes readers on a transformative journey to master the art of communication. This comprehensive guide covers the fundamentals of oral and written communication, advanced techniques, and future trends. Zenab's insights help you adapt your communication skills to different contexts, navigate the digital age, and excel in daily life interactions. With valuable tips for grooming and business English phrases, this book empowers readers to become confident and impactful communicators in both personal and professional settings, making it a must-read resource for anyone seeking to unlock the full potential of their communication abilities.
Author: Tony Avent
Publisher: Timber Press
ISBN: 1604690186
Category : Gardening
Languages : en
Pages : 341
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Book Description
When Avent announced that he was quitting his job to build a specialty nursery, his former horticulture professor begged his student to reconsider, telling him he couldn't possibly make a profit "without doing something illegal." More than ten years and 20 nursery catalogs later, Avent owns a thriving national business with nearly 30 employees. He wrote So You Want to Start a Nursery to debunk myths about the ornamental-plants nursery business and what it takes to succeed, whether you're a backyard hobbyist or a wholesale grower. (And he still has a clean arrest record.) Assuming that the reader has some basic knowledge about how plants are grown, Avent focuses on the business and planning concerns of the nursery owner. While recounting humorous stories of his baptism by fire as a beginning nurseryman, Avent also provides a primer on the nursery industry as a whole, with discussions of the merits and disadvantages of retail, wholesale, mail-order, and liner operations, to name just a few. Readers of this book will obtain the tools they need to make a business plan of their own. This book is a must-read for horticulture students, industry insiders, and advanced gardeners who dream of turning their passion for plants into a job they love.
Author: Simon Hudson
Publisher: Goodfellow Publishers Ltd
ISBN: 1908999357
Category : Business & Economics
Languages : en
Pages : 316
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Book Description
Provides the ‘whys’ and ‘hows’of customer service. Easy to read, very current, and full of references to all the latest research. Chapters cover financial and behavioural consequences of customer service, consumer trends, developing and maintaining a service culture, managing service encounters, CRM and much more.
