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Author: Chip R. Bell
Publisher:
ISBN: 9781119142515
Category :
Languages : en
Pages : 240
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Book Description
A powerful and inventive guide to creating irrationally loyal customers There are a mountain of books about customer service, but very few as provocative and innovative as Take Their Breath Away. This practical book shows how to create and implement cutting-edge, inspiring concepts that raise the bar for the customer experience and help make the customer the central focus of the organization. This ingenious, real-world guide explores a variety of exciting, creative customer experience ideas using examples from remarkable customer-centric organizations. The key to a successful enterprise is value-added service, but the secret to great customer service is surprising customers with a value-unique experience. Take Their Breath Away provides ideas and insights for all who want to create a stunning, mind-blowing customer experience. This is not about "wow;" it's about "whoa!" Chip R. Bell (Dallas, TX) is founder and Senior Partner of The Chip Bell Group, a consulting firm that assists organizations in creating sustainable long-term customer devotion. He has served as a consultant or trainer to such major brands as Ritz-Carlton, Microsoft, and GE. John R. Patterson (Atlanta, GA) is founder and President of Progressive Insights, a Chip Bell Group alliance partner. With over 20 years of leadership experience, his consulting practice focuses on helping organizations create and sustain incredible customer experiences.
Author: Chip R. Bell
Publisher:
ISBN: 9781119142515
Category :
Languages : en
Pages : 240
Get Book Here
Book Description
A powerful and inventive guide to creating irrationally loyal customers There are a mountain of books about customer service, but very few as provocative and innovative as Take Their Breath Away. This practical book shows how to create and implement cutting-edge, inspiring concepts that raise the bar for the customer experience and help make the customer the central focus of the organization. This ingenious, real-world guide explores a variety of exciting, creative customer experience ideas using examples from remarkable customer-centric organizations. The key to a successful enterprise is value-added service, but the secret to great customer service is surprising customers with a value-unique experience. Take Their Breath Away provides ideas and insights for all who want to create a stunning, mind-blowing customer experience. This is not about "wow;" it's about "whoa!" Chip R. Bell (Dallas, TX) is founder and Senior Partner of The Chip Bell Group, a consulting firm that assists organizations in creating sustainable long-term customer devotion. He has served as a consultant or trainer to such major brands as Ritz-Carlton, Microsoft, and GE. John R. Patterson (Atlanta, GA) is founder and President of Progressive Insights, a Chip Bell Group alliance partner. With over 20 years of leadership experience, his consulting practice focuses on helping organizations create and sustain incredible customer experiences.
Author: Linwood Barclay
Publisher: HarperCollins
ISBN: 0063035162
Category : Fiction
Languages : en
Pages : 368
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Book Description
A missing woman. A husband suspected. The truth will . . . TAKE YOUR BREATH AWAY From the New York Times bestselling author of Find You First and Elevator Pitch comes a gripping psychological thriller about a formerly missing woman who has suddenly returned under mysterious circumstances. One weekend, while Andrew Mason was on a fishing trip, his wife, Brie, vanished without a trace. Most everyone assumed Andy had got away with murder—it’s always the husband, isn’t it?—but the police could never build a strong case against him. For a while, Andy hit rock bottom—he drank too much to numb the pain, was abandoned by all his friends save one, nearly lost his business, and became a pariah in the place he once called home. Now, six years later, Andy has finally put his life back together. He sold the house he once shared with Brie and moved away. To tell the truth, he wasn’t sad to hear that the old place was razed and a new house built on the site. He’s settled down with a new partner, Jayne, and life is good. But Andy’s peaceful world is about to shatter. One day, a woman shows up at his old address, screaming, “Where’s my house? What’s happened to my house?” And then, just as suddenly as she appeared, the woman—who bears a striking resemblance to Brie—is gone. The police are notified and old questions—and dark suspicions—resurface. Could Brie really be alive after all these years? If so, where has she been? It soon becomes clear that Andy’s future and the lives of those closest to him depend on discovering what the hell is going on. The trick will be whether he can stay alive long enough to unearth the answers.
Author: Rev. James W. Moore
Publisher: Abingdon Press
ISBN: 1426723288
Category : Religion
Languages : en
Pages : 149
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Book Description
As the saying goes, “It’s not the number of breaths we take, it is the number of moments that take our breath away.” Every now and then, and more often than we realize, God breaks into the routine and gives us one of those awesome moments, so powerful, so amazing, so beautiful that time seems to stand still. How long has it been since you had one of those moments? I have had many moments like that. Some were quite dramatic, some were quite memorable, and some were just too beautiful for words. Do you remember the first time you saw the ocean, or a majestic mountain range, or a breathtaking sunset with colors so amazing that you find yourself thinking, Only God could do that! As we explore in this book some of the many different kinds of moments that take your breath away, it is my hope and prayer that we will all become more aware of and receptive to the myriad breathtaking moments that God has in store for us. —James W. Moore, adapted from the introduction Contains twelve chapters plus an introduction. Each chapter of the book features a key passage of Scripture and focuses on a key theme. A study guide is included.
Author: Angela Burgin Logan
Publisher: BroadStreet Publishing Group LLC
ISBN: 1424553024
Category : Religion
Languages : en
Pages : 285
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Book Description
"Breathe will forever change how you listen to your body and your soul. What do you do when everyone around you tells you one thing but your body and soul tells you another? In this inspirational and hope-filled memoir, one woman battles the good advice she is told versus the God advice that she senses in her spirit. The life that Angela Burgin always prayed for seemed to be at hand when she finally married her love, Samson Logan, and the couple learned they were expecting their first child. The Queen City couple s charmed life started to unravel soon after as her dream of becoming a mother turns into a nightmare. Angela seeks the advice and help of her doctor when she experiences mysterious and unusual symptoms but the doctor says it s all in her head. In her heart, Angela knows that's not true as she progresses from feeling bad during her pregnancy to having a bad feeling that something terrible could happen to her and her baby. She knows something is wrong, but she's not the doctor. In Breathe, Angela and Samson share their life and soul-stirring experience in beautiful and gut-wrenching personal accounts that will give you a glimpse of heaven and hope in the darkest of times." --Publisher description.
Author: Paul Briggs
Publisher: Disney-Hyperion
ISBN: 9781484728376
Category : Juvenile Fiction
Languages : en
Pages : 0
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Book Description
Breath . . . it inspires so many silly sayings.Let me catch my breath.You take my breath away.I need a breath of fresh air.And how did little white flowers come to be known as Baby's Breath?Breath is a mystery in more ways than one. And this story is all about breath: losing it, trying to find it, even trying to buy it. In the imagination of Paul Briggs, a boy's breath becomes personified, and it zooms away through farm, forest, and sea, returning only when the boy least expects it.
Author: Mia Ford
Publisher: Mia Ford
ISBN:
Category : Family & Relationships
Languages : en
Pages : 196
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Book Description
One night would change everything…affect our families…our own lives The feelings buried inside for so long…suddenly coming to life! She was my childhood friend I didn’t know if I loved her And now I meet her in college again She’s gorgeous… I can lose myself forever in those big dark eyes and her silky black hair. But, she’s forbidden fruit, our families hate each other I am a tough talker but I know my family holds a certain control over me And I wonder if she worth losing my family over. Graduation was about the corner We both had plans…none of them involved staying together We wanted to run and live our dreams Dreams that weren’t supported by anyone But, when I hear she’s carrying my baby I won’t let her go. Her dreams are suddenly my dreams too. Well, life was about to get tough But who knows our baby might bring our families close again.
Author: Phillip Timp
Publisher:
ISBN: 9781492101147
Category :
Languages : en
Pages : 282
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Book Description
"Get ready to savor one of the most powerful autobiographies I have ever read. It's all here: love, faith, family and the abiding power of hope in the face of disappointment and loss. If you needed a primer to guide you through the travails of life, only to look up and find thesilver linings, this is the only book you need ever read on the subject. Phillip Timp's story begins in the mid 1950's in the green fields of Wisconsin, where he is born into a big family. Athletic, curious, and fun loving, Phillip has a happy childhood. One day, fate takes a terrible turn soon after the Timps move to the mountains of southwest Virginia, where they become part of a new extended family, the good people of the Appalachians. Phil becomes a journalist, falls in love, and marries his true love. You can not imagine what joy and pain lies in wait for them. Phil tells the story of resilience on the path to joy that will fill your heart and shore up your spirit. Whether you are a family member, a friend, a medical professional, or a patient with ALS, youwill find wisdom, truth, beauty and hope on these pages. Phillip is an amazing writer, speaker, and rabble rouser. He brings his unvarnished and honest self fully to these pages, but with a sense of humor and just enough grace notes to assure you that he is listening to a higher power and gaining strength in the process. Project Main Street, the ALS support foundation, found Phil and, in celebration of a great life and in the hope of inspiring others, served as publisher of his story. You will return to these pages time and time again. It's that good; it's that resplendent. Phil's story celebrates tenacity in the face of challenges and delivers the ultimate message that life is to be lived fully in every moment, with every day spent in gratitude and love. Life is a gift and Phil unwraps it for all to see. I can not recommend this story highly enough."Adriana TrigianiBestselling author of The Shoemaker's Wife
Author: Tina Donahue
Publisher: Brava
ISBN: 9780758210784
Category : Fiction
Languages : en
Pages : 324
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Book Description
A former Marine-turned-Hollywood director researches his upcoming film by spending three days in a lush, tropical paradise. However, a sensual survival expert is doing some research of her own to determine whether he's the man of her dreams.
Author: Heather Gudenkauf
Publisher: MIRA
ISBN: 1488076006
Category : Fiction
Languages : en
Pages : 384
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Book Description
In this gripping and emotionally-charged thriller, New York Times bestselling author Heather Gudenkauf shows how all it takes is a single moment to change everything. In the midst of a sudden spring snowstorm, a man armed with a gun walks into a school. Officer Meg Barrett holds the responsibility of the children of Broken Branch in her hands. Will Thwaite stands by helplessly and wonders if he has failed his child again. Trapped in her classroom, Evelyn Oliver watches for an opportunity to rescue the children in her care. And thirteen-year-old Augie Baker will risk her own safety to protect her little brother. As tension mounts with each passing minute, and as the people of Broken Branch race to uncover the identity of the stranger, small acts of fear and courage reveal hidden truths that will alter the town forever. Previously published. Don’t miss Heather’s upcoming twisty locked-room thriller, EVERYONE IS WATCHING! And don't miss these other great stories by Heather! The Weight of Silence These Things Hidden Little Mercies Missing Pieces Not a Sound Before She Was Found This is How I Lied The Overnight Guest
Author: Julie Torres-Johnson Ph.D
Publisher: Balboa Press
ISBN: 1982267356
Category : Biography & Autobiography
Languages : en
Pages : 177
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Book Description
This is the inspiring, heartwarming story of a mother and daughter’s 50-year journey through the world of cystic fibrosis. Leslie’s medical prognosis was that she wouldn’t live to be seven. Although people with gene-based diseases don’t have spontaneous remissions, Leslie had one. And, despite the odds, she lived a fully functioning life to the age of fifty.
