Author: Richard BaronPublisher:
ISBN: 9780692717301
Category :
Languages : en
Pages : 198
Book Description
"A Useful training tool for teams that want to improve processes, support innovative teams, and provide more value to their communities! A step-by-step approach." Karen Thoreson, President, Alliance for Innovation. "Streamline is a smooth-reading and clear explanation of a powerful business organizing process. I liked Sam, liked the other characters and was drawn into the story. " Mary Sojourner, novelist and NPR commentator. City Manager Sam McConnell just had the scariest meeting of his career. His Council have handed him a hard deadline: Drastically improve services and customer satisfaction in 90 days, or you're out. With no new hires or budget increases to work with, Sam seeks advice from friends, who throw him a lifeline: Lean and Six Sigma. Battling a range of temperaments, executive ambitions, bad press, and resistance to change, Sam and his management team dive into Lean and Six Sigma training, headed by expert Karen Spencer. As these true-to-life characters and situations explain Lean and Six Sigma in everyday language, you're given a clear road map to improving customer satisfaction and efficiency in any department in your organization. Time to take the journey. STREAMLINE is for: * Managers who want to offer improved government services in less time-with little or no budget increase or new hires * Lean and Six Sigma practitioners who want to train others in their organization * Frustrated workers who know there must be a better way STREAMLINE your organization, and you'll create a direct route to: * Happy Citizens * Motivated Employees * Approving Council Members
