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Author: Leslie P. Willcocks
Publisher: Springer
ISBN: 113747405X
Category : Business & Economics
Languages : en
Pages : 370
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Book Description
Since 2007, South Africa has been one of the world's upcoming Business Process Outsourcing (BPO) offshore destinations. This book is based on the authors' most recent research into high performance BPO globally and new research streams specifically on South Africa.
Author: Leslie P. Willcocks
Publisher: Springer
ISBN: 113747405X
Category : Business & Economics
Languages : en
Pages : 370
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Book Description
Since 2007, South Africa has been one of the world's upcoming Business Process Outsourcing (BPO) offshore destinations. This book is based on the authors' most recent research into high performance BPO globally and new research streams specifically on South Africa.
Author: Mary Lacity
Publisher: Bloomsbury Publishing
ISBN: 1472918509
Category : Business & Economics
Languages : en
Pages : 265
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Book Description
Business Process Outsourcing (BPO)-the sourcing of business services through external third parties-is a global phenomenon, which generated nearly $300 billion worldwide in 2012. BPO is highly IT-enabled, and on a growth trajectory that impacts across functions of major, medium and small enterprises, including procurement, human resources, accounting and finance, sales, marketing, legal, asset management and key administrative processes. Despite this size and spread, BPO services and the ability of clients to manage their providers, are still evolving and have a mixed record. In the course of their research, the authors have found only 20% of outsourcing arrangements are world-class performers. A further 25% are 'good', 40% are 'OK' and 15% are 'poor'. This book pinpoints and describes in detail the effective practices that characterize the top global BPO performers, including Microsoft, BP, EMC and TalkTalk. The authors provide case illustrations and examples throughout of how world-class practices were generated and evolved, and how they can be applied to real life settings and problem areas.
Author: Brian Nicholson
Publisher: Springer
ISBN: 113755729X
Category : Business & Economics
Languages : en
Pages : 259
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Book Description
Socially Responsible Outsourcing is an edited collection that focus on the topic of socially responsible outsourcing (SRO) including research frameworks, rich case studies, and an SRO agenda for the future.
Author: Deych, Tatiana
Publisher: MeaBooks Inc
ISBN: 0994032587
Category : Political Science
Languages : en
Pages : 301
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Book Description
This volume includes a selection of papers dedicated to the problems of the contemporary international relations and foreign policies of the African states. Most of these papers were presented at the panels, held within the framework of the 13th International Conference of Africanists "Society and Politics in Africa: Traditional, Transitional and New" (Moscow, Russia, May 27-30, 2014). The book contains many articles devoted to the Western countries' policies in Africa. On the background of the ongoing competition between Washington and Beijing, the US Administration has recently increased the amount of attention it pays to the continent. The European Union is also actively developing its strategic partnership with Africa. The authors thoroughly analyse the ongoing cooperation between African states and China, a great "emerging donor" and investor They particularly address the question about possible implications of China's African policy for the countries of the continent. Major attention is given to Sudan and South Sudan. One of the urgent problems addressed is the situation with African IDPs and refugees, their life conditions in camps and the measures for their transition to normal life.
Author: Ashok Bardhan
Publisher: Oxford University Press
ISBN: 0199765901
Category : Business & Economics
Languages : en
Pages : 682
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Book Description
The book contains essays from around the world addressing how globalization and offshoring have affected employment structure and job creation in both developing and developed countries.
Author:
Publisher: DIANE Publishing
ISBN: 1457819708
Category :
Languages : en
Pages : 588
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Book Description
Author: Mary Lacity
Publisher: A&C Black
ISBN: 1472906403
Category : Business & Economics
Languages : en
Pages : 208
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Book Description
Here, Mary Lacity, Leslie Willcocks and Andrew Burgess present practices used by clients, providers and advisors to realize value from LSO. The book is based on data from 27 LSO providers, interviews with clients, consulting assignments and lessons learned from prior Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO) research. Based on the authors' deep understanding of the evolution of ITO and BPO, and their experiences of sourcing LSO, The Rise of Legal Services Outsourcing addresses the transformation of legal work, LSO strategy, provider selection and contractual governance, as well as predicting the trends that will come to shape the LSO market.
Author: Leslie P. Willcocks
Publisher: Springer
ISBN: 3319753525
Category : Business & Economics
Languages : en
Pages : 347
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Book Description
This book is a guide for achieving innovation through outsourcing. Unpacking the various challenges faced by client firms and suppliers, the authors take the reader through the innovation lifecycle and devise a clear plan to achieve valuable results. Offering practical frameworks and tools to ensure informed decision-making at every stage, this book also includes collaborative structures and metrics to measure outcomes. Written by leading figures in the area of outsourcing, this book offers both the academic rigor and the hands-on experience based on dozens of cases that walk the reader from the very beginning of the outsourcing journey to the successful delivery of transformative innovations.
Author: Deborah K. Elms
Publisher: Cambridge University Press
ISBN: 1108416152
Category : Business & Economics
Languages : en
Pages : 211
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Book Description
"Highlights the evolution and significance of services in the global economy, including as a vehicle for development"--Provided by publisher.
Author: Leslie P. Willcocks
Publisher: Springer
ISBN: 113747405X
Category : Business & Economics
Languages : en
Pages : 233
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Book Description
Since 2007, South Africa has been one of the world's upcoming Business Process Outsourcing (BPO) offshore destinations. This book is based on the authors' most recent research into high performance BPO globally and new research streams specifically on South Africa.
