Smart Machines and Service Work

Smart Machines and Service Work PDF Author: Jason E. Smith
Publisher: Reaktion Books
ISBN: 1789143187
Category : Social Science
Languages : en
Pages : 161

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Book Description
In recent decades digital devices have reshaped daily life, while tech companies’ stock prices have thrust them to the forefront of the business world. In this rapid, global development, the promise of a new machine age has been accompanied by worries about accelerated joblessness thanks to new forms of automation. Jason E. Smith looks behind the techno-hype to lay out the realities of a period of economic slowdown and expanding debt: low growth rates and an increase of labor-intensive jobs at the bottom of the service sector. He shows how increasing inequality and poor working conditions have led to new forms of workers’ struggles. Ours is less an age of automation, Smith contends, than one in which stagnation is intertwined with class conflict.

Smart Machines and Service Work

Smart Machines and Service Work PDF Author: Jason E. Smith
Publisher: Reaktion Books
ISBN: 1789143187
Category : Social Science
Languages : en
Pages : 161

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Book Description
In recent decades digital devices have reshaped daily life, while tech companies’ stock prices have thrust them to the forefront of the business world. In this rapid, global development, the promise of a new machine age has been accompanied by worries about accelerated joblessness thanks to new forms of automation. Jason E. Smith looks behind the techno-hype to lay out the realities of a period of economic slowdown and expanding debt: low growth rates and an increase of labor-intensive jobs at the bottom of the service sector. He shows how increasing inequality and poor working conditions have led to new forms of workers’ struggles. Ours is less an age of automation, Smith contends, than one in which stagnation is intertwined with class conflict.

Smart Services Summit

Smart Services Summit PDF Author: Shaun West
Publisher: Springer Nature
ISBN: 303072090X
Category : Business & Economics
Languages : en
Pages : 149

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Book Description
This book offers state-of-the-art descriptions of intelligent service innovations in industry, supported by novel scientific approaches. It gathers findings presented at the 3rd Intelligent Services Summit, which took place in Zurich in September 2020, and chiefly focused on the design and application of Digital Twin as an enabler for business development in the field of smart services. Divided into three parts, the book addresses the challenges involved in the successful development and implementation of smart services for industry and science, ranging from data management to product design and lifecycle management. The four main aspects covered are industrial challenges, value system design (how to integrate resources into service ecosystems to create value), value creation through value proposition (how to create value for ecosystem actors), and value capture (how to create value for ecosystem businesses). Given its scope, the book offers an essential guide for practitioners and advanced students alike.

Exploring Service Science

Exploring Service Science PDF Author: Gerhard Satzger
Publisher: Springer
ISBN: 3030007138
Category : Computers
Languages : en
Pages : 421

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Book Description
This book constitutes the proceedings of the 9th International Conference on Exploring Services Science, IESS 2018, held in Karlsruhe, Germany, in September 2018. The 30 papers presented in this volume were carefully reviewed and selected from 67 submissions. The book is structured in six parts, each featuring contributions describing current research in a particular domain of service science: Service Design and Innovation; Smart Service Processes; Big Data in Services; Service Topics Open Exploration; Design Science Research in Services. The book offers an extended, ICT-focused vision on services and addresses multiple relevant aspects, including underlying business models, the necessary processes and technological capabilities like big data and machine learning. The academic work showcased at the conference should help to advance service science and its application in practice.

Managing Digital Open Innovation

Managing Digital Open Innovation PDF Author: Pierre-jean Barlatier
Publisher: World Scientific
ISBN: 9811219249
Category : Technology & Engineering
Languages : en
Pages : 609

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Book Description
Recent developments of Internet-based digital technologies have revealed a huge potential of developing open, collaborative and network-centred innovation. However, firms face major challenges in using new technologies for rapid prototyping, data-mining, simulation, visualization, etc. to support their Open Innovation strategies.Responding to the need for further conceptual and empirical research on technology-enhanced open innovation, this book provides fresh and topical insights on how firms from different sectors have successfully implemented digital technologies for Open Innovation. Based on rich empirical data, this book discusses the benefits and drawbacks, the processes, the characteristics and the management practices of ICT-driven Open Innovation in private as well as public organizations.

Computational and Statistical Methods in Intelligent Systems

Computational and Statistical Methods in Intelligent Systems PDF Author: Radek Silhavy
Publisher: Springer
ISBN: 303000211X
Category : Technology & Engineering
Languages : en
Pages : 399

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Book Description
This book presents real-world problems and pioneering research in computational statistics, mathematical modeling, artificial intelligence and software engineering in the context of intelligent systems. It gathers the peer-reviewed proceedings of the 2nd Computational Methods in Systems and Software 2018 (CoMeSySo 2018), a conference that broke down traditional barriers by being held online. The goal of the event was to provide an international forum for discussing the latest high-quality research results.

Advances in The Human Side of Service Engineering

Advances in The Human Side of Service Engineering PDF Author: Tareq Z. Ahram
Publisher: Springer
ISBN: 3319419471
Category : Technology & Engineering
Languages : en
Pages : 356

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Book Description
This book explores the different ways in which human-factors engineering influences organizations’ and enterprises’ well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human-computer interaction, service usability, attitude and opinion assessment, servicescape design and evaluation, and training for service delivery. Further topics include service systems modeling, anthropology in service science, and customer experience, as well as ethical issues and the impact of an aging society. Based on the AHFE 2016 International Conference on The Human Side of Service Engineering, held on July 27-31, 2016, in Walt Disney World®, Florida, USA, the book provides readers with a comprehensive, general view of current research and challenges in the important field of service engineering. It also provides practical insights into the development of services for different kinds of organizations, including health care organizations, aviation providers, manpower allocation, hospitality and entertainment, as well as banking and financial institutions.

Digitalization and Asia-Pacific Business Models

Digitalization and Asia-Pacific Business Models PDF Author: Tachia Chin
Publisher: Taylor & Francis
ISBN: 1000839567
Category : Business & Economics
Languages : en
Pages : 177

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Book Description
Owing to the convergence of multiple cultures coupled with the unprecedented rapid development in the decades since the late 1990s, the value creation and innovation logic of Asia-Pacific business models (BMs) has been constantly altered by cultural heterogeneity. As a result, a more complex and diverse landscape relative to Western developed economy BMs evolved. Moreover, the digitalization has fundamentally changed the way people do business, which has promoted a new wave of BM evolution. Unlike a typical linear mode of innovation driven by market demands in many Western cultures, a large number of entrepreneurial enterprises from the Asia-Pacific with eastern religions and philosophies have tended to adopt unconventional, culturally grounded strategies of value creation and innovation in their BMs. However, it is difficult to find a Western equivalent to the value-creating route that embodies the humanitarian spirit of Confucianism accommodating simultaneously social and economic values to accelerate innovation during internationalization in existing literatures. This book offers a more holistic picture and contemporary interpretation for identifying and characterizing the unorthodox innovation patterns and the perplexing value-creating logic of Asia-Pacific BMs at the crossroads of diverse cultures. It was originally published as a special issue of the Asia Pacific Business Review. This book is supported by the National Natural Science Foundation of China (No. 72272136; 71988101).

Digitalization

Digitalization PDF Author: Daniel R. A. Schallmo
Publisher: Springer Nature
ISBN: 3030693805
Category : Business & Economics
Languages : en
Pages : 421

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Book Description
What do vehicle manufacturers like Rosenbauer, logistics companies like DB Schenker, a compressor manufacturer such as Bauer, an elevator manufacturer such as ThyssenKrupp, and a hygiene goods manufacturer like Hagleitner all have in common? They all use the potential of digitization to offer smarter and faster services to customers and to actively shape the digital transformation of their business models. This book provides valuable insights with concise and established guidelines for the successful digital transformation of business models. Professionals in management, strategic planning, business development, as well as researchers and students from the fields of innovation/technology management, strategic management, and entrepreneurship would particularly benefit from this book.

HCI International 2020 - Late Breaking Papers: User Experience Design and Case Studies

HCI International 2020 - Late Breaking Papers: User Experience Design and Case Studies PDF Author: Constantine Stephanidis
Publisher: Springer Nature
ISBN: 3030601145
Category : Computers
Languages : en
Pages : 825

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Book Description
This book constitutes late breaking papers from the 22nd International Conference on Human-Computer Interaction, HCII 2020, which was held in July 2020. The conference was planned to take place in Copenhagen, Denmark, but had to change to a virtual conference mode due to the COVID-19 pandemic. From a total of 6326 submissions, a total of 1439 papers and 238 posters have been accepted for publication in the HCII 2020 proceedings before the conference took place. In addition, a total of 333 papers and 144 posters are included in the volumes of the proceedings published after the conference as “Late Breaking Work” (papers and posters). These contributions address the latest research and development efforts in the field and highlight the human aspects of design and use of computing systems. The 54 late breaking papers presented in this volume were organized in two topical sections named: User Experience Design and Evaluation Methods and Tools; Design Case Studies; User Experience Case Studies.

ECKM 2020 21st European Conference on Knowledge Management

ECKM 2020 21st European Conference on Knowledge Management PDF Author: Professor Alexeis Garcia-Perez
Publisher: Academic Conferences International Limited
ISBN: 1912764822
Category : Business & Economics
Languages : en
Pages : 1058

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Book Description