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Author: Ellen Phillips
Publisher: Vintage
ISBN: 0307874583
Category : Reference
Languages : en
Pages : 354
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Book Description
How to get the best of shoddy shops, crooked car-dealerships, and heartless HMOs--without having to hire an attorney. The Miss Manners of the consumer kvetch shows readers how to go postal, with complaint letters designed to melt the heart and sting the conscience of the most obdurate, negligent, or customer-hostile corporations. Drawing on her experience as a pen-for-hire for irate consumers--and on the advice of clients, attorneys, and CEOs--Ellen Phillips shows readers: - Who to write to, what to say, what to ask for - The names and addresses of over 600 major companies - How to draft personal petitions covering everything from tenant-landlord disputes to workman's compensation - Suggestions on what steps to take to avoid litigation - Consumer Smarts for automobile buyers - How to protect yourself from fraudulent business solicitations - Navigating the courts to ensure the well-being of your family and children - Help in getting proper coverage from your HMO - And--because sometimes the world is on your side--how to write the perfect thank- you note. Delightfully readable, easy to use, and filled with the addresses of hundreds of corporate customer relations offices and state and federal agencies, Shocked, Appalled, and Dismayed! is an essential resource for anyone who wants to reach out and scold somebody.
Author: Ellen Phillips
Publisher: Vintage
ISBN: 0307874583
Category : Reference
Languages : en
Pages : 354
Get Book Here
Book Description
How to get the best of shoddy shops, crooked car-dealerships, and heartless HMOs--without having to hire an attorney. The Miss Manners of the consumer kvetch shows readers how to go postal, with complaint letters designed to melt the heart and sting the conscience of the most obdurate, negligent, or customer-hostile corporations. Drawing on her experience as a pen-for-hire for irate consumers--and on the advice of clients, attorneys, and CEOs--Ellen Phillips shows readers: - Who to write to, what to say, what to ask for - The names and addresses of over 600 major companies - How to draft personal petitions covering everything from tenant-landlord disputes to workman's compensation - Suggestions on what steps to take to avoid litigation - Consumer Smarts for automobile buyers - How to protect yourself from fraudulent business solicitations - Navigating the courts to ensure the well-being of your family and children - Help in getting proper coverage from your HMO - And--because sometimes the world is on your side--how to write the perfect thank- you note. Delightfully readable, easy to use, and filled with the addresses of hundreds of corporate customer relations offices and state and federal agencies, Shocked, Appalled, and Dismayed! is an essential resource for anyone who wants to reach out and scold somebody.
Author: Juan Carlos Palmer Silveira
Publisher: Universitat Jaume I
ISBN: 9788480214513
Category : Education
Languages : en
Pages : 320
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Book Description
A collection of articles that tries to reflect the relevance of the research on specific English. The book will be an interesting resource for students and teachers of English, as well as for professionals who wish to learn more about specific English.
Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 156
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Book Description
The most trustworthy source of information available today on savings and investments, taxes, money management, home ownership and many other personal finance topics.
Author: Marlene
Publisher: Author Marlene
ISBN: 0976933578
Category : Drama
Languages : en
Pages : 392
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Book Description
Author: Rosalie Maggio
Publisher: Penguin
ISBN: 1101215518
Category : Reference
Languages : en
Pages : 516
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Book Description
This practical guide features comprehensive lists of words, phrases, sentences, and paragraphs that allow you to express yourself on any subject in your own voice and style. It teaches what to include and what to leave out when writing. Whether you want to sound formal or casual, traditional or contemporary, businesslike or lighthearted, distant or intimate, you’ll find here the words for every letter writing occasion, including: - Business letters - Personal letters - Get-well cards - Invitations - Resumes - And more! With helpful grammatical appendices and sample letters, say goodbye to your writing etiquette worries!
Author: Connie Leas
Publisher: Simon and Schuster
ISBN: 1451688318
Category : Reference
Languages : en
Pages : 145
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Book Description
Learn the secrets of the “whys,” “whens,” and “how-tos” of thank-you note writing. The Art of Thank You will motivate you—or perhaps someone you know who could use a little encouragement—to pick up a pen and take the time to express gratitude. Interspersing straightforward guidelines with funny, inspiring anecdotes and examples by such luminaries as Abraham Lincoln and Ernest Hemingway, the author’s practical tips for newlyweds, business people, and children make this handy little book an indispensable resource.
Author: Rosalie Maggio
Publisher: Penguin
ISBN: 9780735204379
Category : Language Arts & Disciplines
Languages : en
Pages : 580
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Book Description
For anyone who has ever searched for the right word at a crucial moment, the revised third edition of this bestselling guide offers a smart and succinct way to say everything One million copies sold! How to Say It® provides clear and practical guidance for what to say--and what not to say--in any situation. Covering everything from business correspondence to personal letters, this is the perfect desk reference for anyone who often finds themselves struggling to find those perfect words for: * Apologies and sympathy letters * Letters to the editor * Cover letters * Fundraising requests * Social correspondence, including invitations and Announcements This new edition features expanded advice for personal and business emails, blogs, and international communication.
Author: Roger G. Miller
Publisher: DIANE Publishing
ISBN: 1437912842
Category :
Languages : en
Pages : 58
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Book Description
Billy Mitchell was one of the most significant figures in Air Force history, blazing a path for future Airmen. This book describes the major events and people in Mitchell¿s life. Mitchell argued for the need for an independent Air Force, but went too far by declaring that airpower would render the other services obsolete. He encountered much opposition, especially from the Navy, and was court-martialed when he began accusing various officials of treason. Mitchell died before an independent Air Force was established. Photos.
Author: Barbara Rollin
Publisher: St. Martin's Griffin
ISBN: 1429979852
Category : Business & Economics
Languages : en
Pages : 258
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Book Description
It's the simplest technique imaginable, and it can save you hours of your time, hundreds of headaches, and thousands of dollars. Barbara Rollin has saved a small fortune by using a technique that is so simple, so easy, that anyone can do it. By using the power of "Asking," Barbara Rollin has gotten refunds, discounts, deals, lower prices, and customer satisfaction beyond her wildest dreams. In Ask! you will learn her strategies to: -Get credit card companies to lower your interest rates -Make stores pay for your time when deliveries are late -Get hotels to lower their room rates upon check-in -Receive refunds for disappointing merchandise-even years later -Learn to ask for and get better medical care -Stop accepting anything less than a totally satisfying restaurant meal -Return anything to a store-even if they have a "no returns" policy -And much more! Barbara Rollin has learned in her years of steadily more audacious "Asking" that companies will comply-usually with a smile. Everyone has the power to "Ask" for satisfaction, without whining or complaining. The stories and anecdotes in Ask! will demonstrate that power to you, so that you can begin getting more than you ever dreamed possible through these simple techniques.
Author: M. Denmark Manning
Publisher: Xlibris Corporation
ISBN: 1524547204
Category : Young Adult Nonfiction
Languages : en
Pages : 350
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Book Description
Do you need to do better on the SAT? The comprehensive material in this book, honed by years of actual results, can help you significantly improve your composite score. No gimmicks just time-tested techniques that were previously available only to students of The Worlds Best Prep Course Inc. Put them to work for you, and achieve the score you need to get into the college of your choice!
