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Author: Alberta Bondzi-Simpson
Publisher:
ISBN: 9789988909819
Category : Cookbooks
Languages : en
Pages : 190
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Book Description
Author: Alberta Bondzi-Simpson
Publisher:
ISBN: 9789988909819
Category : Cookbooks
Languages : en
Pages : 190
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Book Description
Author: eBizguides (Firm)
Publisher: MTH Multimedia S.L.
ISBN: 9788460906018
Category : Education
Languages : en
Pages : 264
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Book Description
This guide is the perfect companion for the international business traveller who wants to have the best of both worlds - business and leisure. It offers comprehensive info which is either difficult to find or simply doesn't exist elsewhere. All sections include full contact info (telephone, fax, email, website, postal addresses).
Author: Sam Clegg
Publisher: Graphic Communications Group
ISBN:
Category :
Languages : en
Pages : 14
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Book Description
Author: Ransford Tetteh
Publisher: Graphic Communications Group
ISBN:
Category :
Languages : en
Pages : 48
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Book Description
Author: William G. M. Brandful
Publisher: Dorrance Publishing
ISBN: 1480900060
Category : History
Languages : en
Pages : 558
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Book Description
Dr. William G. M. Brandful, born on December 04, 1952 in Cape Coast, Ghana, will turn sixty years old on December 04, 2012, when he will launch his book Personal Reflections of a Ghanaian Foreign Service Officer - Whither Ghanaian Diplomacy? The book chronicles Dr. Brandful¿s experiences as a Foreign Service Officer in a way that those experiences serve to mirror the diplomacy of Ghana which then gets examined to see how it may have excelled in the past; how it is being confronted currently with challenges to the point of sometimes blunting its efficacy; and how it could be ¿re-engineered¿ towards greater future achievement. The attempt may be ambitious, but it is motivated by a passionate sincerity, only equaled by the other commitment to also contribute through the book to the creation of institutional memory for the Ministry of Foreign Affairs and Regional Integration of Ghana. Currently the Ambassador of Ghana to Japan with concurrent accreditation to Singapore as non-Resident High Commissioner, the author served previously at the Ghanaian Missions in Zambia, Mali, Germany, and Benin. Between the date of joining the Ministry of Foreign Affairs and Regional Integration in May 1977, and the specified diplomatic assignments, Ambassador Brandful worked at various positions at the Ministry in Ghana, including Chief of Protocol and later as Supervising Director, Policy Planning, Research and Monitoring. Dr. Brandful had his Secondary education in Ghana at Mfantsipim School from 1964 to 1971 and pursued his initial university studies at the University of Ghana (1971-75, including one year abroad 73/74 at the University of Dakar, Senegal), followed by post-graduate studies successively at the Polytechnic of Central London; University of Nairobi, Kenya; International Institute for Public Administration in Paris (I.I.A.P); The Hague Academy of International Law; and the University of Paris XI, Sceaux Faculty, France, from where he obtained a ¿Doctorat de Troisieme Cycle¿ in International Relations in January, 1986. Dr. Brandful is married to Dinah Brandful (née Coleman); has four daughters and three grandchildren. He speaks French. As hobbies, Ambassador Brandful plays squash, tennis, piano and golf.
Author: Dr. Joseph K. Manboah-Rockson
Publisher: Partridge Africa
ISBN: 1482863243
Category : Social Science
Languages : en
Pages : 297
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Book Description
Politics & the Struggle for Democracy in Ghana is a pioneering attempt to describe the Ghanaian political system, define its parameters, its structures and analyze the ups and downs of democratic transitions and the struggles thereof. The book is a good fit for students pursuing courses in political science at the university level in Ghana or studying social science at Ghanaian Senior High Schools.
Author:
Publisher: Oxford Business Group
ISBN: 1907065644
Category : Ghana
Languages : en
Pages : 292
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Book Description
Author: I.K. Nkrumah
Publisher: Graphic Communications Group
ISBN:
Category :
Languages : en
Pages : 16
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Book Description
Author: Robert Ebo Hinson
Publisher: CRC Press
ISBN: 1003856292
Category : Business & Economics
Languages : en
Pages : 92
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Book Description
Customer service management is one of the key pillars of today’s business environment. Businesses operating in sub-Saharan Africa and other frontier markets have begun to embrace the concept of customer service management, with many incorporating the notion into their mission statements – with many forward-thinking companies transitioning from a transactional to a more strategic view of the customer. As customers have evolved and transformed from "passive audiences" to "active players" businesses are moving away from "the old industry model that sees value as created from goods and services to a new model where value is created by experiences". Today, businesses and customers create value through customised, co-produced offerings. This co-creation of value helps firms highlight the customer’s or consumer’s point of view and improve the front-end process of identifying customers’ needs. Given the increasing recognition of the customer as a co-creator of value, perceptions of customer service quality during COVID-19 and afterwards matter to businesses in Africa looking to thrive in a new post-COVID era since customers increasingly face several choices in the bid to access consumer products and services. This book consists of seven chapters beginning with an overview detailing the importance of customer service matters to Africa’s development and ending with a discussion of the future directions for enhanced customer service delivery in Africa. Each chapter in this book includes actual customer service and delivery practices from various countries on the African continent, including Egypt, Ghana, and South Africa, and uncovers the challenges, successes, and potential areas for improvement in delivering quality customer service.
Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 680
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Book Description
