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Author: Louise Downe
Publisher: BIS Publishers
ISBN: 9789063695439
Category : Business & Economics
Languages : en
Pages : 0
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Book Description
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
Author: Louise Downe
Publisher: BIS Publishers
ISBN: 9789063695439
Category : Business & Economics
Languages : en
Pages : 0
Get Book Here
Book Description
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
Author: Henriqueta Nóvoa
Publisher: Springer Nature
ISBN: 3030387240
Category : Computers
Languages : en
Pages : 403
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Book Description
This book constitutes the proceedings of the 10th International Conference on Exploring Service Science, IESS 2020, held in Porto, Portugal, in February 2020. The 28 papers presented in this volume were carefully reviewed and selected from 42 submissions. The book includes papers that extend the view on different concepts related to the development of the Service Science domain of study, applying them to frameworks, advanced technologies, and tools for the design of new, digitally-enabled service systems. This book is structured in six parts, based on the six main conference themes, as follows: Customer Experience, Data Analytics in Service, Emerging Service Technologies, Service Design and Innovation, Service Ecosystems, and Service Management.
Author: Eduardo Cavallo
Publisher:
ISBN: 9781597824002
Category :
Languages : en
Pages :
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Book Description
Author: Davide Geneletti
Publisher: Springer
ISBN: 3030200248
Category : Science
Languages : en
Pages : 96
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Book Description
This open access book presents current knowledge about ecosystem services (ES) in urban planning, and discusses various urban ES topics such as spatial distribution of urban ecosystems, population distribution, and physical infrastructure properties. The book addresses all these issues by: i) investigating to what extent ecosystem services are currently included in urban plans, and discussing what is still needed to improve planning practice; ii) illustrating how to develop ecosystem services indicators and information that can be used by urban planners to enhance plan design; iii) demonstrating the application of ES assessments to support urban planning processes through case studies; and iv) reflecting on criteria for addressing equity in urban planning through ecosystem service assessments, by exploring issues associated with the supply of, the access to and demand for ES by citizens. Through fully worked out case studies, from policy questions, to baseline analysis and indicators, and from option comparison to proposed solutions, the book offers readers detailed and accessible coverage of outstanding issues and proposed solutions to better integrate ES in city planning. The overall purpose of the book is to provide a compact reference that can be used by researchers as a key resource offering an updated perspective and overview on the field, as well as by practitioners and planners/decision makers as a source of inspiration for their activity. Additionally, the book will be a suitable resource for both undergraduate and post-graduate courses in planning and geography.
Author:
Publisher: World Health Organization
ISBN: 9240040595
Category : Medical
Languages : en
Pages : 128
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Book Description
Since the start of the COVID-19 pandemic in early 2020, decision-makers in affected countries have acted quickly to address the immediate health effects of the pandemic and to put into place public health and social measures to slow or stop the spread of COVID-19. In order to preserve the gains made in maternal, newborn, child and adolescent health in the last decades and avoid negative impacts due to the pandemic, the global community quickly mobilized to advocate for protecting the health of these populations. Since May 2020, the World Health Organization (WHO), through its headquarters, regional and country office teams, has supported 19 countries in five WHO Regions (see Figure 1) to raise the profile of and commitment to maternal, newborn, child and adolescent health and ageing (MNCAAH)b through an Initiative on mitigating the indirect impacts of COVID-19 on MNCAAH services. The goal was to ensure that during the response to COVID-19, actions would be taken to mitigate indirect effects on MNCAAH due to disruptions to service provision and use.
Author: Wei-Shinn Ku
Publisher: Springer Nature
ISBN: 3030596184
Category : Computers
Languages : en
Pages : 243
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Book Description
This book constitutes the proceedings of the International Conference on Web of Services, ICWS 2020, held virtually as part of SCF 2020, in Honolulu, HI, USA, in September 2020. The 14 full papers presented in this volume were carefully reviewed and selected from 52 submissions. The conference proceeding ICWS 2020 presents the latest fundamental advances in the state of the art and practice of Web-based services, identify emerging research topics, and define the future of Web-based services. All topics regarding Web-centric services, enabling technologies and applications align with the theme of ICWS.
Author: Mary Jo Fitz-Gerald
Publisher: Springer
ISBN: 9783030508074
Category : Medical
Languages : en
Pages : 0
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Book Description
This book describes a spectrum of possible solutions to providing comprehensive emergency psychiatric care. It discusses in detail all components of emergency psychiatric care, such as triage, security, management of suicide risk, violent patients, interdisciplinary treatment teams, administration, and telepsychiatry. It has been written by and is of interest to psychiatrists, emergency medicine physicians, nurses, social workers, administrators, the police and security staff.
Author: Cummins, Ian
Publisher: Policy Press
ISBN: 1447350634
Category : Social Science
Languages : en
Pages : 184
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Book Description
This critical interdisciplinary study charts the modern history of mental health services, reflects upon the evolution of care in communities, and considers the most effective policies and practices for the future. Starting with the development of community care in the 1960s, Cummins explores the political, economic, and bureaucratic factors behind the changes and crises in mental health social care, returning to those roots to identify progressive principles that can pave a sustainable pathway forward. This is a groundbreaking contribution to debates about the role, values, and future of community care, and is vital reading for students, teachers, and researchers in the field of social work and mental health.
Author: Wang Qingyang
Publisher: Springer Nature
ISBN: 3031235150
Category : Computers
Languages : en
Pages : 149
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Book Description
This volume constitutes the proceedings of the 19th International Conference on Services Computing 2022, SCC 2022, held as part of SCF 2022 during December 10-14, 2022 in Honolulu, USA. The 8 full papers and 1 short paper presented in this volume were carefully reviewed and selected from 15 submissions. It covers the science and technology of leveraging computing and information technology to model, create, operate, and manage business services.
Author: Cynthia Franklin
Publisher: Oxford University Press
ISBN: 0197603416
Category : Education
Languages : en
Pages : 881
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Book Description
A practical resource book for school social workers and mental health professionals. This third edition will appeal to practicing professionals in schools and become a popular textbook for graduate level students enrolled in school social work and school counselling courses.
