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Author: Vincent Dubois
Publisher: Routledge
ISBN: 1317039726
Category : Political Science
Languages : en
Pages : 232
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Book Description
Welfare offices usually attract negative descriptions of bureaucracy with their queues, routines, and impersonal nature. Are they anonymous machines or the locus of neutral service relationships? Showing how people experience state public administration, The Bureaucrat and the Poor provides a realistic view of French welfare policies, institutions and reforms and, in doing so, dispels both of these myths. Combining Lipsky's street-level bureaucracy theory with the sociology of Bourdieu and Goffman, this research analyses face-to-face encounters and demonstrates the complex relationship between welfare agents, torn between their institutional role and their personal feelings, and welfare applicants, required to translate their personal experience into bureaucratic categories. Placing these interactions within the broader context of social structures and class, race and gender, the author unveils both the social determinations of these interpersonal relationships and their social functions. Increasing numbers of welfare applicants, coupled with mass unemployment, family transformations and the so-called 'integration problem' of migrants into French society deeply affect these encounters. Staff manage tense situations with no additional resources - some become personally involved, while others stick to their bureaucratic role; most of them alternate between involvement and detachment, assistance and domination. Welfare offices have become a place for 're-socialisation', where people can talk about their personal problems and ask for advice. On the other hand, bureaucratic encounters are increasingly violent, symbolically if not physically. More than ever, they are now a means of regulating the poor.
Author: Vincent Dubois
Publisher: Routledge
ISBN: 1317039726
Category : Political Science
Languages : en
Pages : 232
Get Book Here
Book Description
Welfare offices usually attract negative descriptions of bureaucracy with their queues, routines, and impersonal nature. Are they anonymous machines or the locus of neutral service relationships? Showing how people experience state public administration, The Bureaucrat and the Poor provides a realistic view of French welfare policies, institutions and reforms and, in doing so, dispels both of these myths. Combining Lipsky's street-level bureaucracy theory with the sociology of Bourdieu and Goffman, this research analyses face-to-face encounters and demonstrates the complex relationship between welfare agents, torn between their institutional role and their personal feelings, and welfare applicants, required to translate their personal experience into bureaucratic categories. Placing these interactions within the broader context of social structures and class, race and gender, the author unveils both the social determinations of these interpersonal relationships and their social functions. Increasing numbers of welfare applicants, coupled with mass unemployment, family transformations and the so-called 'integration problem' of migrants into French society deeply affect these encounters. Staff manage tense situations with no additional resources - some become personally involved, while others stick to their bureaucratic role; most of them alternate between involvement and detachment, assistance and domination. Welfare offices have become a place for 're-socialisation', where people can talk about their personal problems and ask for advice. On the other hand, bureaucratic encounters are increasingly violent, symbolically if not physically. More than ever, they are now a means of regulating the poor.
Author: Dinesh Gupta
Publisher: Walter de Gruyter
ISBN: 311026353X
Category : Language Arts & Disciplines
Languages : en
Pages : 177
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Book Description
Marketing the 21st century library and information organization to its new age customers using Web 2.0 tools is a hot topic. These proceedings focus on the marketing applications and (non- technical) aspects of Web 2.0 in library and information set ups. The papers in English and French are exploring and discussing the following aspects: General concepts of Web 2.0 and marketing of library and information organizations; How libraries are adopting Web 2.0 marketing strategies; Marketing libraries to clients in using Web 2.0 tools; International trends and Interesting cases of marketing through Web 2.0 tools.
Author: Sueli Mara Soares Pinto Ferreira
Publisher: Walter de Gruyter
ISBN: 3598440170
Category : Language Arts & Disciplines
Languages : en
Pages : 401
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Book Description
For several years the concept of "virtual client" or "virtual customer" has been part of the world of libraries and information services. This publication contains the proceedings of a satellite meeting on this topic, organized by the Management and Marketing Section of IFLA and held in Sao Paulo, Brazil in August 2004. It contains papers from more general points of views such as the democratization of access to digital information to more specific questions such as virtual libraries and new services, not forgetting user and librarian education, web site design, more specialized information, etc. The readers of these proceedings will find along these pages a very stimulating content which will guide them towards better services for virtual clients. Papers are presented in the original language of their presentation (Portuguese, French, Spanish and English) with summaries in these four languages.
Author: Réjean Savard
Publisher: Walter de Gruyter
ISBN: 3110962217
Category : Language Arts & Disciplines
Languages : en
Pages : 340
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Book Description
The International Federation of Library Associations and Institutions (IFLA) is the leading international body representing the interests of library and information services and their users. It is the global voice of the information profession. The series IFLA Publications deals with many of the means through which libraries, information centres, and information professionals worldwide can formulate their goals, exert their influence as a group, protect their interests, and find solutions to global problems.
Author: Sarah Mazouz
Publisher: Rowman & Littlefield
ISBN: 1538145928
Category : Social Science
Languages : en
Pages : 231
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Book Description
Is France afraid of her others? By looking back at the discourses and practices that have been formed over the last fifteen years, Sarah Mazouz addresses French politics of alterity. Drawing on an ethnographic survey conducted in both public administrations in charge of combating racial discrimination and in naturalisation offices in a large city in the Paris region, she shows how immigration, nation, and racialisation are articulated in the social space. Through the analysis of these two public offices, Mazouz questions the processes of inclusion and exclusion within the national group itself and between the national and the foreigner. In so doing, she seeks to grasp the paradoxical relationship between the French Republic and her others and the plural logics producing national order.
Author:
Publisher:
ISBN:
Category : Hydrology
Languages : en
Pages : 1084
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Book Description
Author:
Publisher: KARTHALA Editions
ISBN: 2811100628
Category :
Languages : en
Pages : 174
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Book Description
Author: Luc Rouban
Publisher:
ISBN: 9784274903106
Category : Political Science
Languages : en
Pages : 252
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Book Description
This volume addresses the relationship of citizenship and public management in Europe. After 15 years of state reform, it is time for an overall discussion of the theoretical and empirical impact and limits of New Public Management, as one of the latest reorientations in public administration, on the practice of citizenship. It points out the tension between a focus on improvement of state bureaucracies, on the one hand, and the involvement of citizens in the co-production of policies on the other. It also points to a fundamental change that is taking place: the imortance of state apparatuses for the development and sustainability of viable societies is being de-emphasized and special attention to "governance" is now taking over the central place, that for so long has been occupied by attention to "government". Through the eco-production of public policies by citizens and public authorities working together, a new civil society is emerging. The book highlights the fact that the re-invention of the citizen is of crucial importance to public administration practice, as well as to the various public administration disciplines in Europe.
Author: Luc Bernier
Publisher: Routledge
ISBN: 135104253X
Category : Business & Economics
Languages : en
Pages : 679
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Book Description
State-owned enterprises make up roughly 10 percent of the world economy, yet they are woefully understudied. This handbook offers the first synthesis of the topic since the 1980s and offers a comprehensive reference for a generation. The authors provide a detailed explanation of the theory that underpins the expansion of state-owned enterprises in the 21st century. Each chapter delivers an overview of current knowledge, as well as identifying issues and relevant debates for future research. The authors explain how state-owned enterprises are used in both developed and developing countries and offer an insight into complex and fascinating organizations such as the German municipal conglomerates or the multinational companies owned by states. New modes of governance and regulation have been invented to make sure they act in the public interest. This handbook brings together a wealth of international scholars, offering multiple theoretical perspectives to help shape a brave new world. It will be of interest to teachers and students of Economics, Public Administration and Business, academics, established researchers and PhD students seeking rigorous literature reviews on specific aspects of SOEs, as well as practitioners and decision makers in international organizations.
Author: X. Godard
Publisher: CRC Press
ISBN: 9789058093998
Category : Technology & Engineering
Languages : en
Pages : 648
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Book Description
This title covers topics such as: the urban travel mobility of social groups; transport, urbanism and accessibility; mass transport investment; regulation, integration and financing public transport; road safety; and strategic approach, institution and governance.
