Service Productivity Management PDF Download
Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download Service Productivity Management PDF full book. Access full book title Service Productivity Management by H. David Sherman. Download full books in PDF and EPUB format.
Author: H. David Sherman
Publisher: Springer Science & Business Media
ISBN: 0387332316
Category : Business & Economics
Languages : en
Pages : 344
Get Book Here
Book Description
Here is an in-depth guide to the most powerful available benchmarking technique for improving service organization performance — Data Envelopment Analysis (DEA). The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating performance to the best practice services level providing high quality service at low cost and most important, it guides the improvement process.
Author: H. David Sherman
Publisher: Springer Science & Business Media
ISBN: 0387332316
Category : Business & Economics
Languages : en
Pages : 344
Get Book Here
Book Description
Here is an in-depth guide to the most powerful available benchmarking technique for improving service organization performance — Data Envelopment Analysis (DEA). The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating performance to the best practice services level providing high quality service at low cost and most important, it guides the improvement process.
Author: Ali Emrouznejad
Publisher: Springer
ISBN: 3662434377
Category : Business & Economics
Languages : en
Pages : 405
Get Book Here
Book Description
This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying sources of inefficiency for each service unit. It explains how they can be used to determine potential improvement targets for each of the inefficient service units, to identify peers for each service organization and to provide a basis for continuous performance improvement. Presenting applications in a variety of industries, this book will be useful for the service management to improve service productivity, profitability, sustainability and quality and effectiveness of service deliveries. A free trial version of the World’s leading Data Envelopment Analysis Software (PIM-DEA) is available for readers of this book.
Author: Faridah Djellal
Publisher: Edward Elgar Publishing
ISBN: 1848444966
Category : Business & Economics
Languages : en
Pages : 261
Get Book Here
Book Description
The question of how to measure and improve productivity in services has been a recurrent topic in political debates and in academic studies for several decades. The concept of productivity, which was developed initially for industrial and agricultural economies poses few difficulties when applied to standardized products. The advent of the service economy contributed to call into question, if not the relevance of this concept, at least its definition and measurement methods. This book takes stock of the issues met by productivity in services on theoretical, methodological and operational levels. The authors examine various definitions of productivity and the main methods of its measurement. A survey of recent conceptual and methodological debates on the notion of productivity is also presented. A more operational and strategic perspective is then adopted in order to identify and analyze the main levers, factors and determinants for improving productivity and, more generally, the actual strategies adopted for this purpose in firms and organisations. Providing a deep understanding of the specific and underestimated performance processes within service industries, this book will be of great interest to those involved in industrial economics, management science and public administration.
Author: Jochen Wirtz
Publisher: Ws Professional
ISBN: 9781944659424
Category : Business & Economics
Languages : en
Pages : 80
Get Book Here
Book Description
Preface -- Introduction -- Integrating service quality and productivity strategies -- What is a service quality? -- Identifying and correcting service quality problems -- Measuring service quality -- Soft and hard service quality measures -- Learning from customer feedback -- Hard measures of service quality -- Tools to analyze and address service quality problems -- Return on quality -- Defining and measuring productivity -- Improving service productivity -- Conclusion -- Summary -- Endnotes
Author: Patrick Dunleavy
Publisher: Edward Elgar Publishing
ISBN: 0857934996
Category : Political Science
Languages : en
Pages : 385
Get Book Here
Book Description
'Carrera and Dunleavy provide a crystal clear and comprehensive account of the complex issues involved in how best to improve the productivity of government services. They offer a nuanced but powerful explanation of productivity puzzles, conundrums and dilemmas in the public sector. But they also offer solutions to many of these problems. Finally, I have found a text on public economics that makes sense, gives genuine management insights and offers real suggestions to practitioners as to what to do next.' – Barry Quirk, Chief Executive, London Borough of Lewisham, UK 'This book presents a welcome and sobering analysis of productivity performance in UK central government – a subject that has received remarkably little serious academic attention up to now, in spite of decades of general commentary on managerialism.' – Christopher Hood, All Souls College, UK 'Leandro Carrera and Patrick Dunleavy have performed an amazing feat in this book through their rigorous examination of a thorny topic that has dogged pundits and academics alike. Just how efficient is government and how well does it do its job? As a result of an impressive – but accessible – set of data analyses, the authors make an authoritative attack on the proponents of the New Public Management, and offer some clear recommendations for reform based on better use of new technology.' – Peter John, University College London, UK Productivity is essentially the ratio of an organization's outputs divided by its inputs. For many years it was treated as always being static in government agencies. In fact productivity in government services should be rising rapidly as a result of digital changes and new management approaches, and it has done so in some agencies. However, Dunleavy and Carrera show for the first time how complex are the factors affecting productivity growth in government organizations – especially management practices, use of IT, organizational culture, strategic mis-decisions and political and policy churn. With government budgets under stress in many countries, this pioneering book shows academics, analysts and officials how to measure outputs and productivity in detail; how to cope with problems of quality variations; and how to achieve year-on-year, sustainable improvements in the efficiency of government services.
Author: D. Scott Sink
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 554
Get Book Here
Book Description
Written by a well-known authority in the field, this practical reference focuses on the definition of productivity and how increasing productivity is measured, managed, paid for, and improved. Discusses performance appraisal systems, trends in productivity, and the design and implementation of successful productivity management systems, highlighting strategic planning, action planning, and effective implementation as critical components of productivity management. Includes case studies, exercises, and software support.
Author: David J. Sumanth
Publisher: McGraw-Hill Companies
ISBN:
Category : Business & Economics
Languages : en
Pages : 584
Get Book Here
Book Description
Author: Prem Vrat
Publisher: Alpha Science Int'l Ltd.
ISBN: 9788173191473
Category : Business & Economics
Languages : en
Pages : 334
Get Book Here
Book Description
Defining productivity in its broader and holistic perspective, this text attempts to clarify many difficulties in conventional approaches. It proposes a model which is applicable for productivity measurement in manufacturing and the service sector and presents case studies.
Author: Joseph Prokopenko
Publisher: International Labour Organization
ISBN: 9789221059011
Category : Business & Economics
Languages : en
Pages : 312
Get Book Here
Book Description
Dealing with such productivity improvement programmes as action learning, quality circles, inter-firm comparisons and business clinics, this book also offers information on the most important areas in which productivity can be improved and on techniques field-tested in developing countries.
Author: Diwas Kc
Publisher:
ISBN: 9781680836660
Category : Business & Economics
Languages : en
Pages : 112
Get Book Here
Book Description
This monograph reviews the existing literature in operations management on worker productivity and outlines interesting and promising areas of future research. It looks at the individual worker as the atomic unit of analysis in order to examine the drivers that impact worker output.
