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Author: Vilho Räisänen
Publisher: John Wiley & Sons
ISBN: 0470028661
Category : Technology & Engineering
Languages : en
Pages : 296
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Book Description
Learn how to use service modelling to streamline and optimize processes! Information about customer needs, the technical composition of services, and service performance are fundamental to effective service management. Service modelling is a structured approach to utilizing this information to improve the way services are delivered. Consistent application of service modelling provides the automation of processes and timely access to information. Service Modelling presents a comprehensive, up-to-date overview of the topic, presented in the context both of business processes, and of requirements stemming from the need to manage network resources. Vilho Raisanen delivers a justification for service modelling, and explains state-of-the-art concepts, frameworks and standards in detail. Service Modelling: Provides a complete and illustrated overview of state-of-the-art concepts for service modelling, covering requirements and frameworks. Includes industry initiatives, conceptual frameworks, and the work of standardisation bodies. Discusses different modelling approaches, and the positioning of modelling of services in service management and in the wider operational context. Sets the modelling framework in the context of business drivers and modelling paradigms. Illustrates principles with real-world use cases, providing both fixed Internet and mobile network examples. Relates concepts to the work of TeleManagement Forum, giving practical examples throughout. Service Modelling: Principles and Applications is an invaluable guide to service modelling for telecommunications and data communications professionals, including vendors, operators, consultants, training organizations, service and content providers, system architects and engineers for IP-based services. Educational organizations, advanced undergraduate and graduate students on telecommunications and networking courses will also find this text invaluable.
Author: Vilho Räisänen
Publisher: John Wiley & Sons
ISBN: 0470028661
Category : Technology & Engineering
Languages : en
Pages : 296
Get Book Here
Book Description
Learn how to use service modelling to streamline and optimize processes! Information about customer needs, the technical composition of services, and service performance are fundamental to effective service management. Service modelling is a structured approach to utilizing this information to improve the way services are delivered. Consistent application of service modelling provides the automation of processes and timely access to information. Service Modelling presents a comprehensive, up-to-date overview of the topic, presented in the context both of business processes, and of requirements stemming from the need to manage network resources. Vilho Raisanen delivers a justification for service modelling, and explains state-of-the-art concepts, frameworks and standards in detail. Service Modelling: Provides a complete and illustrated overview of state-of-the-art concepts for service modelling, covering requirements and frameworks. Includes industry initiatives, conceptual frameworks, and the work of standardisation bodies. Discusses different modelling approaches, and the positioning of modelling of services in service management and in the wider operational context. Sets the modelling framework in the context of business drivers and modelling paradigms. Illustrates principles with real-world use cases, providing both fixed Internet and mobile network examples. Relates concepts to the work of TeleManagement Forum, giving practical examples throughout. Service Modelling: Principles and Applications is an invaluable guide to service modelling for telecommunications and data communications professionals, including vendors, operators, consultants, training organizations, service and content providers, system architects and engineers for IP-based services. Educational organizations, advanced undergraduate and graduate students on telecommunications and networking courses will also find this text invaluable.
Author: Laura Cattaneo
Publisher: Springer
ISBN: 3319958496
Category : Technology & Engineering
Languages : en
Pages : 147
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Book Description
This open access book summarizes research being pursued within the Manutelligence project, the goal of which is to help enterprises develop smart, social and flexible products with high value added services. Manutelligence has improved Product and Service Design by developing suitable models and methods, and connecting them through a modular, collaborative and secure ICT Platform. The use of real data collected in real time by Internet of Things (IoT) technologies underpins the design of product-service systems and makes it possible to monitor them throughout their life cycle. Available data allows costs and sustainability issues to be more accurately measured and simulated in the form of Life Cycle Cost (LCC) and Life Cycle Assessment (LCA). Analysing data from IoT systems and sharing LCC and LCA information via the ICT Platform can help to accelerate the design of product-service systems, reduce costs and better understand customer needs. Industrial partners involved in Manutelligence provide a clear overview of the project’s outcomes, and demonstrate how its technological solutions can be used to improve the design of product-service systems and the management of product-service life cycles.
Author: Jean-Henry Morin
Publisher: Springer Science & Business Media
ISBN: 3642143180
Category : Business & Economics
Languages : en
Pages : 311
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Book Description
This book contains the refereed post-proceedings of the First International Conference on Exploring Services Science (IESS) in Geneva, Switzerland, in February 2010. The goal of the conference was to build upon the growing community to further study and understand this emerging discipline, which leverages methods, results and knowledge stemming from management, social and cognitive science, law, ethics, economics, and computer science towards the development of own concepts, methods, techniques and approaches and thus creating the basis for the production of transdisciplinary results. The 19 full and 8 short papers accepted for IESS were selected from 42 submissions and cover a wide spectrum of issues related to service design, service creation, service composition, service management, and service networks as well as their applications in businesses and public administration.
Author: Marc Stickdorn
Publisher: "O'Reilly Media, Inc."
ISBN: 1491927135
Category : Business & Economics
Languages : en
Pages : 1156
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Book Description
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.
Author: Anne Persson
Publisher: Springer Science & Business Media
ISBN: 3642053513
Category : Business & Economics
Languages : en
Pages : 268
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Book Description
This volume constitutes the proceedings of the Second IFIP WG 8.1 Working Conference on the Practice of Enterprise Modeling, which took place in Stockholm, Sweden, during November 18-19, 2009. The conference series constitutes a dedicated forum where practice of Enterprise Modeling (EM) is addressed by bringing together researchers, users, and practitioners in order to develop a better understanding of the subject, and to improve the practice of EM, as well as to share knowledge and experience. The 17 papers presented were carefully reviewed and selected from 41 submissions. The topics covered are experiences in EM, the process of modeling, EM in information systems development, model quality and reuse, enterprise modeling for service modeling, and new ventures in enterprise modeling.
Author: Carna Zivkovic
Publisher: Springer Nature
ISBN: 3030453162
Category : Technology & Engineering
Languages : en
Pages : 231
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Book Description
This book provides a comprehensive and consistent introduction to the Internet of Things. Hot topics, including the European privacy legislation GDPR, and homomorphic encryption are explained. For each topic, the reader gets a theoretical introduction and an overview, backed by programming examples. For demonstration, the authors use the IoT platform VICINITY, which is open-source, free, and offers leading standards for privacy. Presents readers with a coherent single-source introduction into the IoT; Introduces selected, hot-topics of IoT, including GDPR (European legislation on data protection), and homomorphic encryption; Provides coding examples for most topics that allow the reader to kick-start his own IoT applications, smart services, etc.
Author: Christos Emmanouilidis
Publisher: Springer
ISBN: 3642403611
Category : Computers
Languages : en
Pages : 752
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Book Description
The two volumes IFIP AICT 397 and 398 constitute the thoroughly refereed post-conference proceedings of the International IFIP WG 5.7 Conference on Advances in Production Management Systems, APMS 2012, held in Rhodes, Greece, in September 2012. The 182 revised full papers were carefully reviewed and selected for inclusion in the two volumes. They are organized in 6 parts: sustainability; design, manufacturing and production management; human factors, learning and innovation; ICT and emerging technologies in production management; product and asset lifecycle management; and services, supply chains and operations.
Author: J. Henno
Publisher: IOS Press
ISBN: 160750992X
Category : Computers
Languages : en
Pages : 452
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Book Description
Information modelling and knowledge bases have become hot topics, not only in academic communities concerned with information systems and computer science, but also wherever information technology is applied in the world of business. This book presents the proceedings of the 21st European-Japanese Conference on Information Modelling and Knowledge Bases (EJC 2011), held in Tallinn, Estonia, in June 2011. The EJC conferences provide a worldwide forum for researchers and practitioners in the field to exchange results and experiences achieved in computer science and related disciplines such as conceptual analysis, design and specification of information systems, multimedia information modelling, multimedia systems, software engineering, knowledge and process management, cross cultural communication and context modelling. Attention is also paid to theoretical disciplines including cognitive science, artificial intelligence, logic, linguistics and analytical philosophy. The selected papers (16 full papers, 9 short papers, 2 papers based on panel sessions and 2 on invited presentations), cover a wide range of topics, including database semantics, knowledge representation, software engineering, www information management, context-based information retrieval, ontology, image databases, temporal and spatial databases, document data management, process management, cultural modelling and many others. Covering many aspects of system modelling and optimization, this book will be of interest to all those working in the field of information modelling and knowledge bases.
Author: Robert Meersman
Publisher: Springer Science & Business Media
ISBN: 3540888748
Category : Computers
Languages : en
Pages : 1113
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Book Description
This volume constitutes the refereed proceedings of 13 international workshops held as part of OTM 2008 in Monterrey, Mexico, in November 2008. The 106 revised full papers presented were carefully reviewed and selected from a total of 171 submissions to the workshops. The volume starts with 19 additional revised poster papers of the OTM 2008 main conferences CoopIS and ODBASE. Topics of the workshop papers are ambient data integration (ADI 2008), agents and web services merging in distributed environment (AWeSoMe 2008), community-based evolution of knowledge-intensive systems (COMBEK 2008), enterprise integration, interoperability and networking (EI2N 2008), system/software architectures (IWSSA 2008), mobile and networking technologies for social applications (MONET 2008), ontology content and evaluation in enterprise & quantitative semantic methods for the internet (OnToContent and QSI 2008), object-role modeling (ORM 2008), pervasive systems (PerSys 2008), reliability in decentralized distributed systems (RDDS 2008), semantic extensions to middleware enabling large scale knowledge (SEMELS 2008), and semantic Web and Web semantics (SWWS 2008).
Author: Reinette Biggs
Publisher: Routledge
ISBN: 1000401537
Category : Nature
Languages : en
Pages : 700
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Book Description
The Routledge Handbook of Research Methods for Social-Ecological Systems provides a synthetic guide to the range of methods that can be employed in social-ecological systems (SES) research. The book is primarily targeted at graduate students, lecturers and researchers working on SES, and has been written in a style that is accessible to readers entering the field from a variety of different disciplinary backgrounds. Each chapter discusses the types of SES questions to which the particular methods are suited and the potential resources and skills required for their implementation, and provides practical examples of the application of the methods. In addition, the book contains a conceptual and practical introduction to SES research, a discussion of key gaps and frontiers in SES research methods, and a glossary of key terms in SES research. Contributions from 97 different authors, situated at SES research hubs in 16 countries around the world, including South Africa, Sweden, Germany and Australia, bring a wealth of expertise and experience to this book. The first book to provide a guide and introduction specifically focused on methods for studying SES, this book will be of great interest to students and scholars of sustainability science, environmental management, global environmental change studies and environmental governance. The book will also be of interest to upper-level undergraduates and professionals working at the science–policy interface in the environmental arena.
