Service Integration and Management (SIAMѕ́Ø) Professional Body of Knowledge (BoK), Second Edition PDF Download
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Author: Claire Agutter
Publisher:
ISBN: 9781787783232
Category : Electronic data processing personnel
Languages : en
Pages :
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Book Description
"The official guide for the EXIN SIAMTM Professional certification SIAM (service integration and management) is an evolution of how to apply a framework for integrated service management across multiple service providers. It has developed as organizations have moved away from outsourced contracts with a single supplier to an environment with multiple service providers. SIAM supports cross-functional, cross-process and cross-provider integration. It creates an environment where all parties: Know their role, responsibilities and context in the ecosystem Are empowered to deliver Are held accountable for the outcomes they are required to deliver Service Integration and Management (SIAMTM) Professional Body of Knowledge (BoK), Second edition has been updated to reflect changes to the market and is the official guide for the EXIN SIAMTM Professional certification. This book will help candidates pass their Professional certification and expands upon the topics introduced in Service Integration and Management (SIAMTM) Foundation Body of Knowledge (BoK), Second edition. The book will appeal to: Anyone wishing to build on their foundation-level knowledge of SIAM and achieve the SIAMTM Professional certification Customer organizations and their staff looking for guidance when managing a multi-service provider environment Service integrators and their staff wishing to work in a SIAM ecosystem effectively Internal and external service providers and their staff wishing to understand their role in a SIAM ecosystem Consultants in service management and other frameworks who wish to expand their knowledge Prepare for your SIAMTM Professional exam and understand how SIAM can benefit your organization!"--
Author: Claire Agutter
Publisher:
ISBN: 9781787783232
Category : Electronic data processing personnel
Languages : en
Pages :
Get Book
Book Description
"The official guide for the EXIN SIAMTM Professional certification SIAM (service integration and management) is an evolution of how to apply a framework for integrated service management across multiple service providers. It has developed as organizations have moved away from outsourced contracts with a single supplier to an environment with multiple service providers. SIAM supports cross-functional, cross-process and cross-provider integration. It creates an environment where all parties: Know their role, responsibilities and context in the ecosystem Are empowered to deliver Are held accountable for the outcomes they are required to deliver Service Integration and Management (SIAMTM) Professional Body of Knowledge (BoK), Second edition has been updated to reflect changes to the market and is the official guide for the EXIN SIAMTM Professional certification. This book will help candidates pass their Professional certification and expands upon the topics introduced in Service Integration and Management (SIAMTM) Foundation Body of Knowledge (BoK), Second edition. The book will appeal to: Anyone wishing to build on their foundation-level knowledge of SIAM and achieve the SIAMTM Professional certification Customer organizations and their staff looking for guidance when managing a multi-service provider environment Service integrators and their staff wishing to work in a SIAM ecosystem effectively Internal and external service providers and their staff wishing to understand their role in a SIAM ecosystem Consultants in service management and other frameworks who wish to expand their knowledge Prepare for your SIAMTM Professional exam and understand how SIAM can benefit your organization!"--
Author: Van Haren Publishing
Publisher:
ISBN: 9789401802994
Category :
Languages : en
Pages : 0
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Book Description
Service Integration and Management Professional Body of Knowledge (SIAM (R) Professional BoK)
Author: Claire Agutter
Publisher: Itgp
ISBN: 9781787783133
Category :
Languages : en
Pages : 480
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Book Description
Service Integration and Management (SIAM(TM)) Professional Body of Knowledge (BoK), Second edition has been updated to reflect changes to the market and is the official guide for the EXIN SIAM(TM) Professional certification.
Author: Dave Armes
Publisher: Van Haren
ISBN: 9401805784
Category : Education
Languages : en
Pages : 225
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Book Description
For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.The increasing complexity of the IT value chain and the rise of multi-vendor supplier ecosystems has led to the rise of Service Integration and Management (SIAM) as a new approach. Service Integration is the set of principles and practices, which facilitate the collaborative working relationships between service providers required to maximize the benefit of multi-sourcing. Service integration facilitates the linkage of services, the technology of which they are comprised and the delivery organizations and processes used to operate them, into a single operating model.SIAM is a relatively new and fast evolving concept. SIAM teams are being established in many organizations and in many different sectors, as part of a strategy for (out)sourcing IT services and other types of service.This is the first book that describes the concepts of SIAM. It is intended for: ITSM professionals working in integrated multi-sourced environments; Service customer managers, with a responsibility to secure the business supply of IT services in a multi-sourced environment; Service provider delivery managers with a responsibility to integrate multiple services to meet the demands of the customers business and users; Service provider managers with responsibilities to manage integrated services, participating in a multi-sourced environment.
Author: Claire Agutter
Publisher: Itgp
ISBN: 9781787783102
Category :
Languages : en
Pages : 320
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Book Description
Service Integration and Management (SIAM(TM)) Foundation Body of Knowledge (BoK), Second edition has been updated to reflect changes to the market and is the official guide for the EXIN SIAM(TM) Foundation certification.
Author: Claire Agutter
Publisher: Itgp
ISBN: 9781787783515
Category :
Languages : en
Pages : 276
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Book Description
ITIL(R) 4 Drive Stakeholder Value (DSV) - Your companion to the ITIL 4 Managing Professional DSV certification is a study guide designed to help students pass the ITIL 4 Drive Stakeholder Value module.
Author: Mihaly Csikszent
Publisher: Harper Collins
ISBN: 0060920432
Category : Psychology
Languages : en
Pages : 322
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Book Description
An introduction to "flow," a new field of behavioral science that offers life-fulfilling potential, explains its principles and shows how to introduce flow into all aspects of life, avoiding the interferences of disharmony.
Author: Manuel Castells
Publisher: John Wiley & Sons
ISBN: 0745695779
Category : Political Science
Languages : en
Pages : 328
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Book Description
Networks of Outrage and Hope is an exploration of the newforms of social movements and protests that are erupting in theworld today, from the Arab uprisings to the indignadas movement inSpain, from the Occupy Wall Street movement to the social protestsin Turkey, Brazil and elsewhere. While these and similar socialmovements differ in many important ways, there is one thing theyshare in common: they are all interwoven inextricably with thecreation of autonomous communication networks supported by theInternet and wireless communication. In this new edition of his timely and important book, ManuelCastells examines the social, cultural and political roots of thesenew social movements, studies their innovative forms ofself-organization, assesses the precise role of technology in thedynamics of the movements, suggests the reasons for the supportthey have found in large segments of society, and probes theircapacity to induce political change by influencing people’sminds. Two new chapters bring the analysis up-to-date and draw outthe implications of these social movements and protests forunderstanding the new forms of social change and politicaldemocracy in the global network society.
Author: Simone Luzzatto
Publisher: Walter de Gruyter GmbH & Co KG
ISBN: 3110528231
Category : History
Languages : en
Pages : 488
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Book Description
In 1638, a small book of no more than 92 pages in octavo was published “appresso Gioanne Calleoni” under the title “Discourse on the State of the Jews and in particular those dwelling in the illustrious city of Venice.” It was dedicated to the Doge of Venice and his counsellors, who are labelled “lovers of Truth.” The author of the book was a certain Simone (Simḥa) Luzzatto, a native of Venice, where he lived and died, serving as rabbi for over fifty years during the course of the seventeenth century. Luzzatto’s political thesis is simple and, at the same time, temerarious, if not revolutionary: Venice can put an end to its political decline, he argues, by offering the Jews a monopoly on overseas commercial activity. This plan is highly recommendable because the Jews are “wellsuited for trade,” much more so than others (such as “foreigners,” for example). The rabbi opens his argument by recalling that trade and usury are the only occupations permitted to Jews. Within the confines of their historical situation, the Venetian Jews became particularly skilled at trade with partners from the Eastern Mediterranean countries. Luzzatto’s argument is that this talent could be put at the service of the Venetian government in order to maintain – or, more accurately, recover – its political importance as an intermediary between East and West. He was the first to define the role of the Jews on the basis of their economic and social functions, disregarding the classic categorisation of Judaism’s alleged privileged religious status in world history. Nonetheless, going beyond the socio-economic arguments of the book, it is essential to point out Luzzatto’s resort to sceptical strategies in order to plead in defence of the Venetian Jews. It is precisely his philosophical and political scepticism that makes Luzzatto’s texts so unique. This edition aims to grant access to his works and thought to English-speaking readers and scholars. By approaching his texts from this point of view, the editors hope to open a new path in research into Jewish culture and philosophy that will enable other scholars to develop new directions and new perspectives, stressing the interpenetration between Jews and the surrounding Christian and secular cultures.
Author: Giorgio Barba Navaretti
Publisher: Springer Science & Business Media
ISBN: 3662037386
Category : Business & Economics
Languages : en
Pages : 309
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Book Description
Is knowledge an economic good? Which are the characteristics of the institutions regulating the production and diffusion of knowledge? Cumulation of knowledge is a key determinant of economic growth, but only recently knowledge has moved to the core of economic analysis. Recent literature also gives profound insights into events like scientific progress, artistic and craft development which have been rarely addressed as socio-economic institutions, being the domain of sociologists and historians rather than economists. This volume adopts a multidisciplinary approach to bring knowledge in the focus of attention, as a key economic issue.
