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Author: Donovan Garett
Publisher: Donovan Garett Media Co.
ISBN: 1963267044
Category : Business & Economics
Languages : en
Pages : 139
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Book Description
Struggling to keep your customers coming back? Finding it tough to stand out in a crowded market? Or maybe you feel like your team just isn't delivering the kind of service that turns one-time buyers into loyal advocates? If these challenges sound familiar, you're not alone. And more importantly, we’ve got the solution for you. Introducing 'Serve Like a Boss: Crush it in the Post-COVID Economy by Mastering the Lost Art of Customer Service,' the essential book written by Donovan Garett that addresses these exact pain points head-on and gives you the tools to transform your business. This book dives deep into the strategies and skills you need to elevate your customer service to new heights. Let's give you a sneak peek into the journey we'll take you on, chapter by chapter: Chapter 1: The Technology Paradox - tackles how the pandemic forever changed the game of customer service and what you must do to adapt and thrive in this new landscape. Chapter 2: Develop a Customer-Centric Mindset - reveals how to build a customer-centric culture that makes your business unforgettable and turns satisfied customers into raving fans. Chapter 3: View Profitability Through the Lens of Customer Service - walks you through mapping out your customer journey to find every opportunity to exceed their expectations and create lasting impressions. Chapter 4: Understand Your Ideal Customer - teaches you the art of empathy and how to connect with your customers on a deeper level to create experiences that resonate. Chapter 5: Leverage Buyer Personas and Customer Feedback - explains and dives into exactly how to use buyer personas and customer feedback, showing you how to refine your products and services to truly meet your audience's needs. Chapter 6: Why is Good Help So Hard to Find? - not surprisingly, answers the age-old question, 'Why is good help so hard to find?' and offers solutions to build a team that’s as committed to customer excellence as you are. Chapter 7: Train Your Customers to be Customer-Centric - focuses on the training approach and resources to give your team what they need to be customer-centric, teaching them the skills to not just meet but exceed customer expectations every single day. Chapter 8: Customer-Centric Leadership - explores how to lead your team with empathy and vision, creating a culture where customer satisfaction is at the core of every decision. Chapter 9: Manage Resistance and Create a Culture of Innovation - covers how to overcome your team’s resistance to change and building a culture of innovation that keeps your business adaptable, agile, and ahead of the curve. Finally, in Chapter 10: Build a Legacy of Customer-Centricity - we tie it all together by showing you how to build a lasting legacy of customer-centricity, ensuring your business grows and thrives in a way that makes it truly stand out in the post-COVID world. 'Serve Like a Boss' isn’t just another book—it’s your roadmap to overcoming the biggest challenges in customer service and turning them into opportunities for growth. It’s about creating unforgettable experiences that turn customers into loyal ambassadors for your brand. If you’re ready to crush it in the post-COVID economy and master the lost art of customer service, then this book is for you. Sit back, relax, and get ready to transform your business from the inside out. Table of Contents: SECTION 1: Understanding The Customer-Centric Business Model Chapter 1: The Technology Paradox Chapter 2: Develop a Customer-Centric Mindset Chapter 3: View Profitability Through the Lens of Customer Service Chapter 4: Understand Your Ideal Customer Chapter 5: Leverage Buyer Personas and Customer Feedback SECTION 2: Creating a Customer-Centric Culture Chapter 6: Why is Good Help So Hard To Find? Chapter 7: Train Your Employees to be Customer-Centric Chapter 8: Customer-Centric Leadership and Culture Chapter 9: Manage Resistance & Create a Culture of Innovation Chapter 10: Build a Legacy of Customer-Centricity TOPICS COVERED: Customer-Centric Business Model, Human Interaction, Personalized Experiences, Customer Service, Brand Reputation, Brand Advocacy, Ideal Customer, Buyer Personas, Customer Feedback, Customer-Centric Culture, Employee Training, Leadership Influence, Innovation, Resistance to Change, Long-Term Vision, Business Success, Legacy Building, Exceptional Customer Service, Competitive Marketplace, Entrepreneurship, Business Communication
Author: Donovan Garett
Publisher: Donovan Garett Media Co.
ISBN: 1963267044
Category : Business & Economics
Languages : en
Pages : 139
Get Book Here
Book Description
Struggling to keep your customers coming back? Finding it tough to stand out in a crowded market? Or maybe you feel like your team just isn't delivering the kind of service that turns one-time buyers into loyal advocates? If these challenges sound familiar, you're not alone. And more importantly, we’ve got the solution for you. Introducing 'Serve Like a Boss: Crush it in the Post-COVID Economy by Mastering the Lost Art of Customer Service,' the essential book written by Donovan Garett that addresses these exact pain points head-on and gives you the tools to transform your business. This book dives deep into the strategies and skills you need to elevate your customer service to new heights. Let's give you a sneak peek into the journey we'll take you on, chapter by chapter: Chapter 1: The Technology Paradox - tackles how the pandemic forever changed the game of customer service and what you must do to adapt and thrive in this new landscape. Chapter 2: Develop a Customer-Centric Mindset - reveals how to build a customer-centric culture that makes your business unforgettable and turns satisfied customers into raving fans. Chapter 3: View Profitability Through the Lens of Customer Service - walks you through mapping out your customer journey to find every opportunity to exceed their expectations and create lasting impressions. Chapter 4: Understand Your Ideal Customer - teaches you the art of empathy and how to connect with your customers on a deeper level to create experiences that resonate. Chapter 5: Leverage Buyer Personas and Customer Feedback - explains and dives into exactly how to use buyer personas and customer feedback, showing you how to refine your products and services to truly meet your audience's needs. Chapter 6: Why is Good Help So Hard to Find? - not surprisingly, answers the age-old question, 'Why is good help so hard to find?' and offers solutions to build a team that’s as committed to customer excellence as you are. Chapter 7: Train Your Customers to be Customer-Centric - focuses on the training approach and resources to give your team what they need to be customer-centric, teaching them the skills to not just meet but exceed customer expectations every single day. Chapter 8: Customer-Centric Leadership - explores how to lead your team with empathy and vision, creating a culture where customer satisfaction is at the core of every decision. Chapter 9: Manage Resistance and Create a Culture of Innovation - covers how to overcome your team’s resistance to change and building a culture of innovation that keeps your business adaptable, agile, and ahead of the curve. Finally, in Chapter 10: Build a Legacy of Customer-Centricity - we tie it all together by showing you how to build a lasting legacy of customer-centricity, ensuring your business grows and thrives in a way that makes it truly stand out in the post-COVID world. 'Serve Like a Boss' isn’t just another book—it’s your roadmap to overcoming the biggest challenges in customer service and turning them into opportunities for growth. It’s about creating unforgettable experiences that turn customers into loyal ambassadors for your brand. If you’re ready to crush it in the post-COVID economy and master the lost art of customer service, then this book is for you. Sit back, relax, and get ready to transform your business from the inside out. Table of Contents: SECTION 1: Understanding The Customer-Centric Business Model Chapter 1: The Technology Paradox Chapter 2: Develop a Customer-Centric Mindset Chapter 3: View Profitability Through the Lens of Customer Service Chapter 4: Understand Your Ideal Customer Chapter 5: Leverage Buyer Personas and Customer Feedback SECTION 2: Creating a Customer-Centric Culture Chapter 6: Why is Good Help So Hard To Find? Chapter 7: Train Your Employees to be Customer-Centric Chapter 8: Customer-Centric Leadership and Culture Chapter 9: Manage Resistance & Create a Culture of Innovation Chapter 10: Build a Legacy of Customer-Centricity TOPICS COVERED: Customer-Centric Business Model, Human Interaction, Personalized Experiences, Customer Service, Brand Reputation, Brand Advocacy, Ideal Customer, Buyer Personas, Customer Feedback, Customer-Centric Culture, Employee Training, Leadership Influence, Innovation, Resistance to Change, Long-Term Vision, Business Success, Legacy Building, Exceptional Customer Service, Competitive Marketplace, Entrepreneurship, Business Communication
Author: Leonard L. Walker
Publisher: Seven Suns Book Press
ISBN: 1955847029
Category : Education
Languages : en
Pages : 159
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Book Description
Author's Note: Specially written to provide guidance for those who are facing difficulties in communicating with their bosses. A practical guidebook for those who are fresh or just starting out in their career. Common Problem that People are Facing You’re an outstanding employee, you’ve been working at your company for a while now, but you still feel you’re not getting what you want. Most people don’t like to ask for things directly because they have phobia talking to their bosses and they do not know how to overcome it. Your boss is a human being, and while he or she may seem like an unreachable deity in the workplace, they are actually just another person. They have flaws, quirks, and emotions that you can use to your advantage when it comes time to talk about something important at work. We all know that communicating with your boss is important, but it’s hard to figure out how to do this effectively. The problem is that most people don’t know how to communicate effectively with their bosses because they haven’t been taught how. It’s not as easy as telling someone what you want - it takes finesse and tact! Your boss doesn’t have the time to read your mind and figure out exactly what you need from them. This can lead to frustrations and unmet expectations. Both are bad for business and employee morale. How This Book Can Help How To Talk To Your Boss Like A Boss will help bridge this gap by giving you the tools needed to ask for what you want in ways that are clear, direct and easy for anyone to understand. This book will show you exactly what steps to take in order to communicate effectively with your boss so they can give the support and direction needed for success. In this book, I shared the best tips on how to communicate with your boss in order to make sure that you are always heard and understood by them. By using these techniques and learning the secrets of communicating effectively with your boss, you can be more productive and happier at work! This book will teach you everything from the basics of getting along with your boss on a day-to-day basis to more complex issues, such as asking for a raise or promotion. Whether you’re new to your job or looking for ways to improve things at work, How To Talk To Your Boss Like A Boss has got you covered! - Learn the skills to talk to your boss and get what you want - A simple, clear guide through all the perils of talking with your boss - Make soft skills a weapon of choice and take control of difficult conversations with superiors - You will learn how to start a conversation with confidence and competence - Achieving higher job satisfaction, confidence and earning more money If this is what you are looking for, then Get Your Copy Today!
Author: Robyn Gaskins Smith
Publisher: Lulu.com
ISBN: 130409992X
Category : Self-Help
Languages : en
Pages : 148
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Book Description
A BOSS isn't just someone who is responsible for others, their performance, their work, their productivity; but a BOSS is someone who is in complete charge of themselves. They understand what it means to dominate every area of their lives, professionally and personally. It makes no sense to be a public wonder and a private blunder. A true BOSS remains in control of themselves. If you are going to exceed beyond average, you are going to have to live this life like a BOSS: Balanced, On-Top, Successful and Secure!
Author: John C. Maxwell
Publisher: HarperCollins Leadership
ISBN: 0785231161
Category : Business & Economics
Languages : en
Pages : 158
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Book Description
Don’t let a bad boss or manager hold you back from being successful! Every day millions of people with high potential are frustrated and held back by incompetent leaders. New York Times bestselling author and leadership expert John C. Maxwell knows this because the number one question he gets asked is about how to lead when the boss isn’t a good leader. You don’t have to be trapped in your work situation. In this book, adapted from the million-selling The 360-Degree Leader, and now distilled down for busy professionals, Maxwell unveils the keys to successfully navigating the challenges of working for a bad boss. In How to Lead When Your Boss Can’t (or Won’t), Maxwell teaches you how to: position yourself for current and future success, take the high road with a poor leader, avoid common pitfalls, work well with teammates, and develop influence wherever you find yourself. Practicing the principles taught in this book will result in endless opportunities—for your organization, your career, and your life. You can learn how to lead when your boss can’t (or won’t).
Author: Simone Janson
Publisher: Best of HR - Berufebilder.de®
ISBN: 3965966421
Category : Business & Economics
Languages : en
Pages : 143
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Book Description
The "Be the Boss" edition, which also in its 2nd edition guides you to leadership success, is published by a government-funded publisher involved in EU programs and a partner of the Federal Ministry of Education. It offers you the concentrated expertise of renowned experts (overview in the book preview), as well as tailored premium content and access to travel deals with discounts of up to 75%. At the same time, you are doing good and supporting sustainable projects. Because culture champions shape positive work environments foster a culture that enables peak performance. "The Culture Champions - How Leaders Create a Positive Work Environment" offers executives practical approaches strategies to create a positive productive corporate culture. The book not only imparts proven methods of cultural design but also sheds light on the role of executives as culture champions. An indispensable resource for executives looking to transform their organization into an inspiring work environment. Today's managers have to fulfil high demands. That's why we have once again explored the topics of our most popular success titles in the light of new strategies - as targeted inspiration for your day-to-day management. With its "Info on Demand" concept, the publisher not only participated in an EU-funded program but was also awarded the Global Business Award as Publisher of the Year. Therefore, by purchasing this book, you are also doing good: The publisher is financially and personally involved in socially relevant projects such as tree planting campaigns, the establishment of scholarships, sustainable living arrangements, and many other innovative ideas. The goal of providing you with the best possible content on topics such as career, finance, management, recruiting, or psychology goes far beyond the static nature of traditional books: The interactive book not only imparts expert knowledge but also allows you to ask individual questions and receive personal advice. In doing so, expertise and technical innovation go hand in hand, as we take the responsibility of delivering well-researched and reliable content, as well as the trust you place in us, very seriously. Therefore, all texts are written by experts in their field. Only for better accessibility of information do we rely on AI-supported data analysis, which assists you in your search for knowledge. You also gain extensive premium services : Each book includes detailed explanations and examples, making it easier for you to successfully use the consultation services, freeky available only to book buyers. Additionally, you can download e-courses, work with workbooks, or engage with an active community. This way, you gain valuable resources that enhance your knowledge, stimulate creativity, and make your personal and professional goals achievable and successes tangible. That's why, as part of the reader community, you have the unique opportunity to make your journey to personal success even more unforgettable with travel deals of up to 75% off. Because we know that true success is not just a matter of the mind, but is primarily the result of personal impressions and experiences. Publisher and editor Simone Janson is also a bestselling author and one of the 10 most important German bloggers according to the Blogger Relevance Index. Additionally, she has been a columnist and author for renowned media such as WELT, Wirtschaftswoche, and ZEIT - you can learn more about her on Wikipedia.
Author: Jackie Robinson
Publisher: SheBoss Unlimited
ISBN:
Category : Business & Economics
Languages : en
Pages : 52
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Book Description
Leadership skills are a must for those who truly want to make a remarkable impact in the business they work for or the business they own. For women, having strong leadership skills is imperative for her growth, considering the obstacles and biases she faces while striving to secure high-visibility promotions, earn the respect as a capable leader, and be recognized as a woman capable of running a successful business. She has to be sharp and possess the characteristics of a high-performer who can produce considering she may not have all of the support she needs from her counterparts. Like a Boss introduces or re-introduces the reader to 11 high-performing characteristics that savvy leaders exemplify, plus 7 additional characteristics that are sure to set any SheBoss up to be an outstanding leader.
Author: Alison Green
Publisher: Ballantine Books
ISBN: 0399181822
Category : Business & Economics
Languages : en
Pages : 306
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Book Description
From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together
Author: Simone Janson
Publisher: Best of HR - Berufebilder.de®
ISBN: 3965966065
Category : Business & Economics
Languages : en
Pages : 108
Get Book Here
Book Description
The "Be the Boss" edition, which also in its 2nd edition guides you to leadership success, is published by a government-funded publisher involved in EU programs and a partner of the Federal Ministry of Education. It offers you the concentrated expertise of renowned experts (overview in the book preview), as well as tailored premium content and access to travel deals with discounts of up to 75%. At the same time, you are doing good and supporting sustainable projects. Because trust & recognition are cornerstones of a healthy & successful work environment, yet many leaders face the challenge of effectively building & maintaining these elements. 'The Respected Leader - Establishing Trust & Recognition as a Leader' offers an in-depth look into the key principles of building trust & recognition. Leaders learn how to create a positive company culture through respect that impacts long-term success & employee engagement. An indispensable guide for successful leadership in a respectful work environment. Moreover, it demonstrates how respectful leadership can enhance employee satisfaction. Today's managers have to fulfil high demands. That's why we have once again explored the topics of our most popular success titles in the light of new strategies - as targeted inspiration for your day-to-day management. With its "Info on Demand" concept, the publisher not only participated in an EU-funded program but was also awarded the Global Business Award as Publisher of the Year. Therefore, by purchasing this book, you are also doing good: The publisher is financially and personally involved in socially relevant projects such as tree planting campaigns, the establishment of scholarships, sustainable living arrangements, and many other innovative ideas. The goal of providing you with the best possible content on topics such as career, finance, management, recruiting, or psychology goes far beyond the static nature of traditional books: The interactive book not only imparts expert knowledge but also allows you to ask individual questions and receive personal advice. In doing so, expertise and technical innovation go hand in hand, as we take the responsibility of delivering well-researched and reliable content, as well as the trust you place in us, very seriously. Therefore, all texts are written by experts in their field. Only for better accessibility of information do we rely on AI-supported data analysis, which assists you in your search for knowledge. You also gain extensive premium services : Each book includes detailed explanations and examples, making it easier for you to successfully use the consultation services, freeky available only to book buyers. Additionally, you can download e-courses, work with workbooks, or engage with an active community. This way, you gain valuable resources that enhance your knowledge, stimulate creativity, and make your personal and professional goals achievable and successes tangible. That's why, as part of the reader community, you have the unique opportunity to make your journey to personal success even more unforgettable with travel deals of up to 75% off. Because we know that true success is not just a matter of the mind, but is primarily the result of personal impressions and experiences. Publisher and editor Simone Janson is also a bestselling author and one of the 10 most important German bloggers according to the Blogger Relevance Index. Additionally, she has been a columnist and author for renowned media such as WELT, Wirtschaftswoche, and ZEIT - you can learn more about her on Wikipedia.
Author: Kate Crocco
Publisher: Baker Books
ISBN: 9781540901262
Category : Business & Economics
Languages : en
Pages : 224
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Book Description
With over 11 million female-owned businesses in the US today, more women than ever are taking the reins to create their own success. Maybe you feel the pull to start a business but deep down you're afraid that you don't have what it takes. Maybe you have a great idea but wonder if you're actually qualified to make it happen. Or maybe you want to expand your business, but you're worried about how it will affect your family. If that's you, it's time to start thinking like a boss. In this practical and encouraging book, Kate Crocco exposes the 12 limiting beliefs that are holding you back from your true potential, such as - I should have it all together and I don't - I'm not ready or qualified to start - I don't have enough time - It's already been done before - and more With plenty of inspiring true stories and actionable steps you can take--starting now--Thinking Like a Boss will help you turn your limiting beliefs into limitless opportunity.
Author: Robert C. Townsend
Publisher: John Wiley & Sons
ISBN: 1118047362
Category : Business & Economics
Languages : en
Pages : 210
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Book Description
Although it was first published more than thirty-five years ago, Up the Organization continues to top the lists of best business books by groups as diverse as the American Management Association, Strategy + Business (Booz Allen Hamilton), and The Wharton Center for Leadership and Change Management. 1-800-CEO-READ ranks Townsend’s bestseller first among eighty books that “every manager must read.” This commemorative edition offers a new generation the benefit of Robert Townsend’s timeless wisdom as well as reflections on his work and life by those who knew and worked with him. This groundbreaking book continues to remind us not to get mired in all those sacred organizational routines that stifle people and strangle both profits and profitability. He shows a way to humanize business and a way to have fun while making it all work better than it ever worked before.
