Author: Alice Anne Andress
Publisher: Saunders
ISBN: 9781416064480
Category : Medical
Languages : en
Pages : 0
Book Description
Evolve eBook The Evolve eBook gives you electronic access to all the textbook content. Using Evolve eBooks, you will be able to search your entire Elsevier eBooks library, highlight key passages, take notes, that you can share with your friends, and create folders to organize study materials. An online version gives you convenient access at no extra charge. Save valuable time with this easy-to-use, completely customizable study tool! Book Description With proven techniques and professional insight, this one-of-a-kind resource is your complete guide to ensuring both effective patient care and sound business practices in the medical facility. From the front office to financial management, each detailed chapter addresses the interpersonal and administrative concerns you'll face in the management of a medical office, accompanied by realistic forms, letters, and procedural policies that help you prepare for on-the-job success. This new edition keeps you up to date on emerging developments in billing and coding, documentation, ethical and legal issues, and technological advances to help you keep your medical office at the forefront of the competitive health care field.
Saunders Medical Office Management
Author: Alice Anne Andress
Publisher: Saunders
ISBN: 9781416064480
Category : Medical
Languages : en
Pages : 0
Book Description
Evolve eBook The Evolve eBook gives you electronic access to all the textbook content. Using Evolve eBooks, you will be able to search your entire Elsevier eBooks library, highlight key passages, take notes, that you can share with your friends, and create folders to organize study materials. An online version gives you convenient access at no extra charge. Save valuable time with this easy-to-use, completely customizable study tool! Book Description With proven techniques and professional insight, this one-of-a-kind resource is your complete guide to ensuring both effective patient care and sound business practices in the medical facility. From the front office to financial management, each detailed chapter addresses the interpersonal and administrative concerns you'll face in the management of a medical office, accompanied by realistic forms, letters, and procedural policies that help you prepare for on-the-job success. This new edition keeps you up to date on emerging developments in billing and coding, documentation, ethical and legal issues, and technological advances to help you keep your medical office at the forefront of the competitive health care field.
Publisher: Saunders
ISBN: 9781416064480
Category : Medical
Languages : en
Pages : 0
Book Description
Evolve eBook The Evolve eBook gives you electronic access to all the textbook content. Using Evolve eBooks, you will be able to search your entire Elsevier eBooks library, highlight key passages, take notes, that you can share with your friends, and create folders to organize study materials. An online version gives you convenient access at no extra charge. Save valuable time with this easy-to-use, completely customizable study tool! Book Description With proven techniques and professional insight, this one-of-a-kind resource is your complete guide to ensuring both effective patient care and sound business practices in the medical facility. From the front office to financial management, each detailed chapter addresses the interpersonal and administrative concerns you'll face in the management of a medical office, accompanied by realistic forms, letters, and procedural policies that help you prepare for on-the-job success. This new edition keeps you up to date on emerging developments in billing and coding, documentation, ethical and legal issues, and technological advances to help you keep your medical office at the forefront of the competitive health care field.
Saunders' Textbook of Medical Office Management
Author: Alice Anne Andress
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 436
Book Description
From personnel management to financial administration, this one-of-a-kind resource offers proven techniques and ready-to-implement strategies for running the medical office. Practical discussions focus on interpersonal and legal aspects of patient care, as well as on sound business practices. Samples of consent forms, letters, and procedural policies offer concrete examples to follow. Manager's Alert boxes point out potential pitfalls and give specific, real-world advice on how to avoid them. Helpful tips From the Expert's Notebook describe the best way to handle a variety of office problems. Based on the author's more than 30 years of experience in managing and consulting with medical offices, Saunders Textbook of Medical Office Management, 2nd Edition helps you fulfill all of your responsibilities with excellence! Book jacket.
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 436
Book Description
From personnel management to financial administration, this one-of-a-kind resource offers proven techniques and ready-to-implement strategies for running the medical office. Practical discussions focus on interpersonal and legal aspects of patient care, as well as on sound business practices. Samples of consent forms, letters, and procedural policies offer concrete examples to follow. Manager's Alert boxes point out potential pitfalls and give specific, real-world advice on how to avoid them. Helpful tips From the Expert's Notebook describe the best way to handle a variety of office problems. Based on the author's more than 30 years of experience in managing and consulting with medical offices, Saunders Textbook of Medical Office Management, 2nd Edition helps you fulfill all of your responsibilities with excellence! Book jacket.
Medical Office Administration
Author: Brenda A. Potter
Publisher: W B Saunders Company
ISBN: 9781455735853
Category : Medical
Languages : en
Pages : 444
Book Description
This is a Pageburst digital textbook; To succeed in today's medical front office, you need a resource that will help you learn not only the principles of medical office administration but also how to apply your factual knowledge to the many complex scenarios that may arise in the medical office environment. Reflecting Brenda Potter's first-hand experience as an active instructor, Medical Office Administration: A Worktext, 2nd Edition combines instruction and application to help you develop the knowledge and skills you need to think critically and respond confidently to the challenges you'll encounter on the job. It includes procedures to be used with Medisoft Version 14 which allows you to practice the day-to-day activities as if you were in an actual office setting. An optional upgrade package is available which includes a Medisoft Version 14 Student software CD (package ISBN: 978-1-4377-0315-3). The engaging worktext format reinforces chapter content and encourages you to apply what you've learned to real-world case studies, critical thinking exercises, role-playing exercises, and collaborative learning activities. Written in a conversational writing style, making reading and absorbing the material easier and more enjoyable. Real-world examples offer practical insight from the front lines of medical office administration. Sample administrative procedures provide realistic practice managing common tasks with real-world office management software. An optional upgrade package includes the MediSoft Version 14 Student CD you can use for additional independent practice. Provides more in-depth coverage of patient diversity than any other medical office text. Key terms are defined throughout each chapter and in greater detail in a comprehensive glossary to clarify important concepts. Procedure boxes throughout the book offer step-by-step instructions on how to perform specific administrative tasks. Procedure Checklists, based on CAAHEP competencies, spell out the individual steps required to complete a full range of administrative procedures. Evolve online features include interactive terminology flash cards, chapter review exercises, content updates, and Web links for additional reading. HIPAA Hints boxes throughout the text familiarize you with essential state and federal compliance regulations you'll encounter in practice.
Publisher: W B Saunders Company
ISBN: 9781455735853
Category : Medical
Languages : en
Pages : 444
Book Description
This is a Pageburst digital textbook; To succeed in today's medical front office, you need a resource that will help you learn not only the principles of medical office administration but also how to apply your factual knowledge to the many complex scenarios that may arise in the medical office environment. Reflecting Brenda Potter's first-hand experience as an active instructor, Medical Office Administration: A Worktext, 2nd Edition combines instruction and application to help you develop the knowledge and skills you need to think critically and respond confidently to the challenges you'll encounter on the job. It includes procedures to be used with Medisoft Version 14 which allows you to practice the day-to-day activities as if you were in an actual office setting. An optional upgrade package is available which includes a Medisoft Version 14 Student software CD (package ISBN: 978-1-4377-0315-3). The engaging worktext format reinforces chapter content and encourages you to apply what you've learned to real-world case studies, critical thinking exercises, role-playing exercises, and collaborative learning activities. Written in a conversational writing style, making reading and absorbing the material easier and more enjoyable. Real-world examples offer practical insight from the front lines of medical office administration. Sample administrative procedures provide realistic practice managing common tasks with real-world office management software. An optional upgrade package includes the MediSoft Version 14 Student CD you can use for additional independent practice. Provides more in-depth coverage of patient diversity than any other medical office text. Key terms are defined throughout each chapter and in greater detail in a comprehensive glossary to clarify important concepts. Procedure boxes throughout the book offer step-by-step instructions on how to perform specific administrative tasks. Procedure Checklists, based on CAAHEP competencies, spell out the individual steps required to complete a full range of administrative procedures. Evolve online features include interactive terminology flash cards, chapter review exercises, content updates, and Web links for additional reading. HIPAA Hints boxes throughout the text familiarize you with essential state and federal compliance regulations you'll encounter in practice.
Medical Office Administration - E-Book
Author: Brenda A. Potter
Publisher: Elsevier Health Sciences
ISBN: 0323763847
Category : Medical
Languages : en
Pages : 402
Book Description
Learn the skills you need to succeed in the modern medical office! Medical Office Administration: A Worktext, 5th Edition provides a clear, hands-on approach to help you master the role and responsibilities of the administrative medical assistant. With a focus on exceptional patient service, this easy-to-read text stresses comprehension, application, and critical thinking to ensure you are job-ready on Day 1. When used in conjunction with SimChart® for the Medical Office, Elsevier's educational EHR (sold separately), you will gain realistic experience with day-to-day tasks as if you were in an actual office setting. This worktext helps you develop the knowledge and skills you need to think critically and respond confidently to the challenges you'll encounter on the job. - Approachable writing style uses a conversational tone for easy understanding. - Procedure checklists outline the steps required to complete a full range of administrative tasks. - Patient-centered focus highlights the importance of exceptional service as a key component of every Medical Assisting competency. - Think About It feature encourages you to apply your knowledge to realistic work situations and develop critical thinking. - Chapter checkpoints promote comprehension with questions following sections of the text. - Compliance tips provide focused guidance on how to follow HIPAA mandates. - Learning resources on the Evolve website provide extra practice, including chapter quizzes, a sample certification exam, and interactive forms. - NEW content expands discussion of patient confidentiality, healthcare data security, appointment scheduling, procedure coding changes, job search strategies, and more. - UNIQUE! Correlation with NEW SimChart® for the Medical Office (SCMO) exercises simulates all aspects of the administrative functions that make up the day-to-day practice of a medical office. (SCMO sold separately.) - NEW! Sample practice examination on the Evolve website provides effective preparation for certification.
Publisher: Elsevier Health Sciences
ISBN: 0323763847
Category : Medical
Languages : en
Pages : 402
Book Description
Learn the skills you need to succeed in the modern medical office! Medical Office Administration: A Worktext, 5th Edition provides a clear, hands-on approach to help you master the role and responsibilities of the administrative medical assistant. With a focus on exceptional patient service, this easy-to-read text stresses comprehension, application, and critical thinking to ensure you are job-ready on Day 1. When used in conjunction with SimChart® for the Medical Office, Elsevier's educational EHR (sold separately), you will gain realistic experience with day-to-day tasks as if you were in an actual office setting. This worktext helps you develop the knowledge and skills you need to think critically and respond confidently to the challenges you'll encounter on the job. - Approachable writing style uses a conversational tone for easy understanding. - Procedure checklists outline the steps required to complete a full range of administrative tasks. - Patient-centered focus highlights the importance of exceptional service as a key component of every Medical Assisting competency. - Think About It feature encourages you to apply your knowledge to realistic work situations and develop critical thinking. - Chapter checkpoints promote comprehension with questions following sections of the text. - Compliance tips provide focused guidance on how to follow HIPAA mandates. - Learning resources on the Evolve website provide extra practice, including chapter quizzes, a sample certification exam, and interactive forms. - NEW content expands discussion of patient confidentiality, healthcare data security, appointment scheduling, procedure coding changes, job search strategies, and more. - UNIQUE! Correlation with NEW SimChart® for the Medical Office (SCMO) exercises simulates all aspects of the administrative functions that make up the day-to-day practice of a medical office. (SCMO sold separately.) - NEW! Sample practice examination on the Evolve website provides effective preparation for certification.
Saunders Medical Office Management
Author: Alice Anne Andress
Publisher: Elsevier Health Sciences
ISBN: 0323277209
Category : Medical
Languages : en
Pages : 528
Book Description
With proven techniques and professional insight, this one-of-a-kind resource is your complete guide to ensuring both effective patient care and sound business practices in the medical facility. From the front office to financial management, each detailed chapter addresses the interpersonal and administrative concerns you'll face in the management of a medical office, accompanied by realistic forms, letters, and procedural policies that help you prepare for on-the-job success. This new edition keeps you up to date on emerging developments in billing and coding, documentation, ethical and legal issues, and technological advances to help you keep your medical office at the forefront of the competitive health care field. - Manager's Alert boxes detail measures to help you avoid complications and prevent potential emergencies. - From the Expert's Notebook boxes help you build daily decision-making skills with helpful tips, suggestions, and insights drawn from real-world practice. - Exercises at the end of each chapter reinforce concepts and help you assess your understanding. - Detailed appendices provide fast, easy access to commonly used abbreviations and symbols, Medicare information, helpful websites, and answers to the end-o-f-chapter exercises, as well as a sample procedure and policy manual to guide you in developing your own practices. - Written Communication chapter helps you ensure proper communication and documentation in the health care facility. - Updated content in the Medical Record chapter familiarizes you with the latest information on the electronic medical record. - The updated Billing, Coding, and Collections chapter keeps you up to date with the latest coding and insurance forms (CMS 1500). - Coverage of current legal and ethical issues and emerging technology in the medical office keep you apprised of recent developments.
Publisher: Elsevier Health Sciences
ISBN: 0323277209
Category : Medical
Languages : en
Pages : 528
Book Description
With proven techniques and professional insight, this one-of-a-kind resource is your complete guide to ensuring both effective patient care and sound business practices in the medical facility. From the front office to financial management, each detailed chapter addresses the interpersonal and administrative concerns you'll face in the management of a medical office, accompanied by realistic forms, letters, and procedural policies that help you prepare for on-the-job success. This new edition keeps you up to date on emerging developments in billing and coding, documentation, ethical and legal issues, and technological advances to help you keep your medical office at the forefront of the competitive health care field. - Manager's Alert boxes detail measures to help you avoid complications and prevent potential emergencies. - From the Expert's Notebook boxes help you build daily decision-making skills with helpful tips, suggestions, and insights drawn from real-world practice. - Exercises at the end of each chapter reinforce concepts and help you assess your understanding. - Detailed appendices provide fast, easy access to commonly used abbreviations and symbols, Medicare information, helpful websites, and answers to the end-o-f-chapter exercises, as well as a sample procedure and policy manual to guide you in developing your own practices. - Written Communication chapter helps you ensure proper communication and documentation in the health care facility. - Updated content in the Medical Record chapter familiarizes you with the latest information on the electronic medical record. - The updated Billing, Coding, and Collections chapter keeps you up to date with the latest coding and insurance forms (CMS 1500). - Coverage of current legal and ethical issues and emerging technology in the medical office keep you apprised of recent developments.
Front Office Management for the Veterinary Team
Author: Heather Prendergast
Publisher: Saunders
ISBN: 9780323261852
Category : Animal health technicians
Languages : en
Pages : 0
Book Description
This complete guide to veterinary office management covers front office skills, clinical assisting tasks, critical core competencies as outlined by the Veterinary Hospital Managers Association, and pet health insurance and wellness plans.--From publisher description.
Publisher: Saunders
ISBN: 9780323261852
Category : Animal health technicians
Languages : en
Pages : 0
Book Description
This complete guide to veterinary office management covers front office skills, clinical assisting tasks, critical core competencies as outlined by the Veterinary Hospital Managers Association, and pet health insurance and wellness plans.--From publisher description.
Medical Office Management
Author: Christine Malone
Publisher:
ISBN: 9780134868288
Category : Medical offices
Languages : en
Pages : 464
Book Description
For courses in medical clerical and administrative medical assisting. The authoritative guide to the skills and issues of medical office management Medical Office Management explores the skills needed to manage a medical office and the issues students can expect to encounter in the field. With over 25 years in medical office management, Malone provides expert insight into office policies and procedures, health insurance, risk management, personnel management, and legal and ethical issues. This easy-to-read text is useful as a quick reference guide for both students and medical office managers. The 2nd edition expands its coverage of Affordable Care Act policies to include value-based payment, accountable care organizations, and new technologies improving health care.
Publisher:
ISBN: 9780134868288
Category : Medical offices
Languages : en
Pages : 464
Book Description
For courses in medical clerical and administrative medical assisting. The authoritative guide to the skills and issues of medical office management Medical Office Management explores the skills needed to manage a medical office and the issues students can expect to encounter in the field. With over 25 years in medical office management, Malone provides expert insight into office policies and procedures, health insurance, risk management, personnel management, and legal and ethical issues. This easy-to-read text is useful as a quick reference guide for both students and medical office managers. The 2nd edition expands its coverage of Affordable Care Act policies to include value-based payment, accountable care organizations, and new technologies improving health care.
Kinn's The Clinical Medical Assistant
Author: Deborah B. Proctor
Publisher: Elsevier Health Sciences
ISBN: 0323446051
Category : Medical
Languages : en
Pages : 970
Book Description
Clinical Medical Assisting begins with Kinn! Elsevier’s Kinn’s The Clinical Medical Assistant, 13th Edition provides you with the real-world clinical skills that are essential to working in the modern medical office. An applied learning approach to the MA curriculum is threaded throughout each chapter to help you further develop the tactile and critical thinking skills necessary to assist with medications, diagnostic procedures, and surgeries. Paired with our adaptive solutions, real-world simulations, EHR documentation and HESI remediation and assessment, you will learn the leading skills of modern clinical medical assisting in the classroom! Applied approach to learning helps you use what you’ve learned in the clinical setting. Clinical procedures integrated into the TOC provide you with a quick reference. Detailed learning objectives and vocabulary with definitions highlight what’s important in each chapter. Step-by-step procedures explain complex conditions and abstract concepts. Rationales for each procedure clarify the need for each step and explains why it’s being performed. Critical thinking applications test your understanding of the content. Patient education and legal and ethical issues are described in relation to the clinical Medical Assistant's job. Threaded case scenarios help you apply concepts to realistic clinical situations. Portfolio builder helps you demonstrate clinical proficiency to potential employers. NEW! Chapter on The Health Record reviews how you will maintain and interact with the medical record. NEW! Chapter on Competency-Based Education helps you confidently prepare for today’s competitive job market. NEW! Clinical procedure videos help you to visualize and review key procedures.
Publisher: Elsevier Health Sciences
ISBN: 0323446051
Category : Medical
Languages : en
Pages : 970
Book Description
Clinical Medical Assisting begins with Kinn! Elsevier’s Kinn’s The Clinical Medical Assistant, 13th Edition provides you with the real-world clinical skills that are essential to working in the modern medical office. An applied learning approach to the MA curriculum is threaded throughout each chapter to help you further develop the tactile and critical thinking skills necessary to assist with medications, diagnostic procedures, and surgeries. Paired with our adaptive solutions, real-world simulations, EHR documentation and HESI remediation and assessment, you will learn the leading skills of modern clinical medical assisting in the classroom! Applied approach to learning helps you use what you’ve learned in the clinical setting. Clinical procedures integrated into the TOC provide you with a quick reference. Detailed learning objectives and vocabulary with definitions highlight what’s important in each chapter. Step-by-step procedures explain complex conditions and abstract concepts. Rationales for each procedure clarify the need for each step and explains why it’s being performed. Critical thinking applications test your understanding of the content. Patient education and legal and ethical issues are described in relation to the clinical Medical Assistant's job. Threaded case scenarios help you apply concepts to realistic clinical situations. Portfolio builder helps you demonstrate clinical proficiency to potential employers. NEW! Chapter on The Health Record reviews how you will maintain and interact with the medical record. NEW! Chapter on Competency-Based Education helps you confidently prepare for today’s competitive job market. NEW! Clinical procedure videos help you to visualize and review key procedures.
Saunders Medical Assisting Exam Review - E-Book
Author: Deborah E. Barbier Holmes
Publisher: Elsevier Health Sciences
ISBN: 0323226868
Category : Medical
Languages : en
Pages : 305
Book Description
With updated review questions and practice tests, Saunders Medical Assisting Exam Review, 4th Edition helps you prepare for and pass the CMA, RMA, CMAS, CCMA, and CMAA certification exams. An outline format makes it easy to review core concepts and competencies; realistic practice tests simulate the exam experience and help you build test-taking confidence. This edition adds coverage of three certifications — CMAS, CCMA, and CMAA. Written by medical assisting educator Deborah Holmes, this review includes an Evolve companion website with over 1,500 practice questions, additional practice exams for each of the certifications, flashcards, and crossword puzzles. Comprehensive content includes increased coverage of study skills and test-taking, EHR, ICD-10, and diseases and disorders. Convenient outline format provides at-a-glance review and streamlines the subject areas typically found on the certification exams. An Evolve companion website provides practice taking exams electronically, chapter review questions, crossword puzzles, and flashcards. A Professionalism and Career Development chapter emphasizes the importance of presenting yourself in a professional manner. UPDATED content covers the top 50 drugs most commonly encountered in practice, the latest standards from CAAHEP, ABHES and the NHA, and topics such as emergency preparedness and the electronic medical record. UPDATED laboratory tests and normal values reflect current practice. NEW! 3 more certifications are covered in this edition and include practice examinations on the Evolve companion website — CMAS (AMT), CCMA (NHA), and CMAA (NHA). NEW! Correlation grids to certification test outlines and competencies align with current test outlines from certifying organizations. NEW! 10 review questions per chapter are available on Evolve for additional practice. NEW! Rationales are included on all practice exams to reinforce understanding. NEW! Additional illustrations reinforce concepts and show equipment and supplies.
Publisher: Elsevier Health Sciences
ISBN: 0323226868
Category : Medical
Languages : en
Pages : 305
Book Description
With updated review questions and practice tests, Saunders Medical Assisting Exam Review, 4th Edition helps you prepare for and pass the CMA, RMA, CMAS, CCMA, and CMAA certification exams. An outline format makes it easy to review core concepts and competencies; realistic practice tests simulate the exam experience and help you build test-taking confidence. This edition adds coverage of three certifications — CMAS, CCMA, and CMAA. Written by medical assisting educator Deborah Holmes, this review includes an Evolve companion website with over 1,500 practice questions, additional practice exams for each of the certifications, flashcards, and crossword puzzles. Comprehensive content includes increased coverage of study skills and test-taking, EHR, ICD-10, and diseases and disorders. Convenient outline format provides at-a-glance review and streamlines the subject areas typically found on the certification exams. An Evolve companion website provides practice taking exams electronically, chapter review questions, crossword puzzles, and flashcards. A Professionalism and Career Development chapter emphasizes the importance of presenting yourself in a professional manner. UPDATED content covers the top 50 drugs most commonly encountered in practice, the latest standards from CAAHEP, ABHES and the NHA, and topics such as emergency preparedness and the electronic medical record. UPDATED laboratory tests and normal values reflect current practice. NEW! 3 more certifications are covered in this edition and include practice examinations on the Evolve companion website — CMAS (AMT), CCMA (NHA), and CMAA (NHA). NEW! Correlation grids to certification test outlines and competencies align with current test outlines from certifying organizations. NEW! 10 review questions per chapter are available on Evolve for additional practice. NEW! Rationales are included on all practice exams to reinforce understanding. NEW! Additional illustrations reinforce concepts and show equipment and supplies.
Electronic Health Records
Author: Rick Schanhals
Publisher: Saunders
ISBN: 9781455750221
Category : Medical records
Languages : en
Pages : 0
Book Description
Learn important front office, back office, and clinical EHR skills - all from one book! Using detailed pictures and easy-to follow explanations, this helpful resource teaches you how to perform a wide range of tasks using modern medical office software and electronic health records (EHRs). Specifically, you'll learn how to add new patients, schedule appointments, contact providers, discharge patients, process referrals, bill, code, process refunds, chart patient data, and much more to fully prepare you for work in today's medical office environment. Includes online access to Medtrak Systems. Start-to-finish overview of the medical clinic workflow provides a step-by-step guide to the patient process, from check-in to check-out, and everything in between. Access to MedTrak - an online electronic health record (EHR) and practice management program. Four appendices with case studies offer extra practice in four designated areas of the medical office: Front Desk, Clinical, Administrative and Charting, and Billing and Coding. Introductory chapter on the Electronic Health Record presents great background information on the history and other important information about the electronic health record. Do This! boxes feature clear, concise instructions to effectively and successfully work through the book without getting overwhelmed and anxious about working with the software. Built-in checkpoints throughout the book ensure that you are completing the right steps and in the correct order. Screenshots throughout every chapter provide a great visual demonstration of the step-by-step set-up of this book. Chapter on Refunds discusses some of the nuances that is associated with patient billing, providing a helpful practical approach to how real-world medical offices function.
Publisher: Saunders
ISBN: 9781455750221
Category : Medical records
Languages : en
Pages : 0
Book Description
Learn important front office, back office, and clinical EHR skills - all from one book! Using detailed pictures and easy-to follow explanations, this helpful resource teaches you how to perform a wide range of tasks using modern medical office software and electronic health records (EHRs). Specifically, you'll learn how to add new patients, schedule appointments, contact providers, discharge patients, process referrals, bill, code, process refunds, chart patient data, and much more to fully prepare you for work in today's medical office environment. Includes online access to Medtrak Systems. Start-to-finish overview of the medical clinic workflow provides a step-by-step guide to the patient process, from check-in to check-out, and everything in between. Access to MedTrak - an online electronic health record (EHR) and practice management program. Four appendices with case studies offer extra practice in four designated areas of the medical office: Front Desk, Clinical, Administrative and Charting, and Billing and Coding. Introductory chapter on the Electronic Health Record presents great background information on the history and other important information about the electronic health record. Do This! boxes feature clear, concise instructions to effectively and successfully work through the book without getting overwhelmed and anxious about working with the software. Built-in checkpoints throughout the book ensure that you are completing the right steps and in the correct order. Screenshots throughout every chapter provide a great visual demonstration of the step-by-step set-up of this book. Chapter on Refunds discusses some of the nuances that is associated with patient billing, providing a helpful practical approach to how real-world medical offices function.