S/NVQ Level 2 Customer Service PDF Download
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Author: Sally Bradley
Publisher: Heinemann
ISBN: 9780435451691
Category : Business & Economics
Languages : en
Pages : 334
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Book Description
Providing the knowledge needed to complete the qualification, this textbook takes candidates through the five mandatory and three optional units of this award.
Author: Sally Bradley
Publisher: Heinemann
ISBN: 9780435451691
Category : Business & Economics
Languages : en
Pages : 334
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Book Description
Providing the knowledge needed to complete the qualification, this textbook takes candidates through the five mandatory and three optional units of this award.
Author: Leah Palmer
Publisher: Heinemann
ISBN: 9780435462024
Category : Business & Economics
Languages : en
Pages : 356
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Book Description
This candidate handbook covers all the relevant knowledge and skills to pass the S/NVQ level 2 in Hairdressing. It contains details on all types of hair, case studies and activities, and other key points.
Author: Samantha Taylor
Publisher: Heinemann
ISBN: 9780435451394
Category : Business & Economics
Languages : en
Pages : 182
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Book Description
This book introduces readers to all the skills and knowledge needed to get started in a career as a trained beauty therapist. Well illustrated and with step-by-step photographs, readers can see how to carry out all the procedures. Additional activities and case studies help readers gain the knowledge needed to practise at this level.
Author: Jane Hiscock
Publisher: Heinemann
ISBN: 9780435451028
Category : Business & Economics
Languages : en
Pages : 430
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Book Description
Including step-by-step instructions and lots of activities to help students build their portfolio, this introduction to beauty therapy continually tests knowledge and understanding so that candidates can develop the skills they need the achieve success at S/NVQ level 2.
Author: Allan Woods
Publisher: Heinemann
ISBN: 9780435452278
Category : Business & Economics
Languages : en
Pages : 408
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Book Description
This text takes candidates through the NVQ award, unit-by-unit, offering plenty of questions and exercises to reinforce knowledge and understanding. Scenario-based activities allow candidates to analyze and discuss customer service situations and practise their skills
Author:
Publisher: Kogan Page Publishers
ISBN: 9780749438470
Category : Business & Economics
Languages : en
Pages : 228
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Book Description
What is the difference between an academic and professional qualification? Who should get a professional qualification? Did you know that some professions can not be legally practised with a degree alone? Why get a UK qualification? Is it expensive to gain a British qualification? What is a chartered institute or society, and is it better than a non-chartered body? What is the difference between a professional body and a trade union? These are all questions answered in this book which is designed to help individuals choose a career path and the right professional organisation. In today's world it isn't enough to have a qualification, you need to be able to meet with peers and use the valuable networks that are already in place to foster your profession. Your Professional Qualification provides a comprehensive survey of the qualifications available in the UK along with guidance on where they lead, entry requirements, where to apply and where to study. Derived from the vast and authoritative British Qualifications database, this important publication provides the first easily accessible guide to qualifications and how to get them in the UK. Built around a comprehensive directory of professional qualifying bodies each professional area is described in depth and its qualifications identified and explained. The book is supported by a simple website, which ensures purchasers of the book are kept up-to-speed with new developments.
Author: Catherine Dawson
Publisher: Kogan Page Publishers
ISBN: 0749463341
Category : Business & Economics
Languages : en
Pages : 248
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Book Description
As unemployment becomes an issue on every graduate's and career changer's mind, apprenticeships are becoming the most legitimate and popular routes into work. But how do you choose the apprenticeship that's right for you? And for parents, how do you support and guide your child into the best possible career path? Apprenticeships uses friendly and jargon-free language to answer all of those questions and more. Based on real life experiences and insider knowledge it dispels common misconceptions, helps you assess all the alternatives, provides self assessment questionnaires and practical guidance on the application process. For both school leavers and adult learners, this is the only resource you'll need to make an informed decision. With information on funding, your rights, developing skills as well as information on key national and regional learning providers, Apprenticeships will give you the confidence and knowledge to pursue your chosen career and compete with other candidates.
Author: Kogan Page
Publisher: Kogan Page Publishers
ISBN: 9780749441371
Category : Business & Economics
Languages : en
Pages : 1004
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Book Description
In a single volume, the new edition of this guide gives comprehensive coverage of the developments within the fast-changing field of professional, academic and vocational qualifications. career fields, their professional and accrediting bodies, levels of membership and qualifications, and is a one-stop guide for careers advisors, students and parents. It should also enable human resource managers to verify the qualifications of potential employees.
Author: Yvonne Nolan
Publisher: Heinemann
ISBN: 9780435450694
Category : Medical
Languages : en
Pages : 422
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Book Description
The essential resources for the new S/NVQs in Health and Social Care Written by Yvonne Nolan, the author of the bestselling textbooks for S/NVQ 2 and 3 Care, these Candidate Handbooks contain everything candidates need for success in this new qualification. Each full-colour Candidate Handbook provides comprehensive, in-depth coverage of the new standards in an accessible and user-friendly way. Each Candidate Handbook covers all the core units and a good selection of option units, ensuring that students have sufficient material to cover an entire award. The S/NVQ Level 3 Student Book covers the 'Adults' qualification route.
Author: Carol Carysforth
Publisher: Heinemann
ISBN: 9780435455422
Category : Business & Economics
Languages : en
Pages : 330
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Book Description
This text covers the full range of communication skills necessary for students to flourish on major courses at level 2 and beyond. Each unit contains two weeks work and focuses on a different communication theme. Spelling, grammar and the use of appropriate vocabulary are also featured.
