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Author: David Brownlee
Publisher: Morgan James Publishing
ISBN: 1642792233
Category : Business & Economics
Languages : en
Pages : 170
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Book Description
RockStar Service, Rockstar Profits reveals a new, fast, easy way to increase revenues, grow a business, and create loyal customers for life. Imagine for a moment that your favorite artist, musician, group or rock star came into your office or called you today requesting your product or service. What would you say to them? What would you do to serve them? Now ask yourself: When was the last time I treated a customer or a client like a rock star? What would it do for your business if you treat every customer and client like a rock star? Rockstar Service, Rockstar Profits shows business owners, executives, customer service reps, and others a more effective way for their team to deliver world-class, rockstar customer service to their customers. Inside, business coach David Brownlee teaches how to build rapport in 60 seconds or less, create customized customer service strategies to implement immediately, and how to look at customers in a new light. Rockstar Service, Rockstar Profits reveals how to increase revenues, grow a business, and create raving fans—clients that will never leave.
Author: David Brownlee
Publisher: Morgan James Publishing
ISBN: 1642792233
Category : Business & Economics
Languages : en
Pages : 170
Get Book Here
Book Description
RockStar Service, Rockstar Profits reveals a new, fast, easy way to increase revenues, grow a business, and create loyal customers for life. Imagine for a moment that your favorite artist, musician, group or rock star came into your office or called you today requesting your product or service. What would you say to them? What would you do to serve them? Now ask yourself: When was the last time I treated a customer or a client like a rock star? What would it do for your business if you treat every customer and client like a rock star? Rockstar Service, Rockstar Profits shows business owners, executives, customer service reps, and others a more effective way for their team to deliver world-class, rockstar customer service to their customers. Inside, business coach David Brownlee teaches how to build rapport in 60 seconds or less, create customized customer service strategies to implement immediately, and how to look at customers in a new light. Rockstar Service, Rockstar Profits reveals how to increase revenues, grow a business, and create raving fans—clients that will never leave.
Author: Heverton Anunciação
Publisher: Heverton Anunciação
ISBN:
Category : Business & Economics
Languages : en
Pages : 403
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Book Description
In the past, medicine worked like this: a patient looked for a doctor who evaluated him carefully. After the evaluation, the doctor said to the patient: Are you willing to abandon everything that has made you sick so far? Only then do I accept to be your doctor. Now, I ask you: Is your company willing to abandon all the bad processes and bad strategies that have given your customers a bad experience? The big problem is that, in many cases, we look for doctors, pharmacists and software resellers and, what they want most, is to recommend medicines and CRM systems for a temporary cure, or imaginary cure to serve the media or advertising. What's wrong with that? It is that in the customer service sector, the side effect is worse than acting directly on the cause of the corporate pains that cause the bad experience to customers. If professionals don't know how to hire and build a long-term strategy, your suppliers will always want you to come back for new software purchases and more software, and not for a permanent cure. The objective of this book is to bring the most widely used and effective standards on the market to serious professionals who really want to embrace and offer excellent customer service. There is no methodology that will solve everything overnight, but the right methodology will help the company to respond quickly and without repression. As the conclusion, I wrote in this book too a table that help you to identify Why, when and how to use each one of those worldwide methodologies or tools to improve and profit from your customer service. This book is part of the CRM and Customer Experience Trilogy called CX Trilogy which aims to unite the worldwide community of CX, Customer Service, Data Science and CRM professionals. I believe that this union would facilitate the contracting of our sector and profession, as well as identifying the best professionals in the market. The CX Trilogy consists of 3 books and one Dictionary: 1st) 30 Advice from 30 greatest professionals in CRM and customer service in the world 2nd) The Book of all Methodologies and Tools to Improve and Profit from Customer Experience and Service 3rd) Data Science and Business Intelligence - Advice from reputable Data Scientists around the world and plus, the book: The Official Dictionary for Internet, Computer, ERP, CRM, UX, Analytics, Big Data, Customer Experience, Call Center, Digital Marketing and Telecommunication: The Vocabulary of One New Digital World
Author: Justin L. Lurie
Publisher: Five Lions Publishers
ISBN: 0473296993
Category : Business & Economics
Languages : en
Pages : 183
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Book Description
The Profit is a concise, step-by-step "how-to" guide to develop, execute, and implement corporate strategy. Learn the marketing techniques that will make your product memorable and to remain relevant, and the sales strategy that can put your company over the top. Each chapter concludes with bullet point summaries and action items to aid you in implementing the concepts detailed in the book and for real world strategy implementation. The strategies and frameworks are applicable to many industries; there is a wide spectrum of real world examples from industries ranging from Oil & Gas, to Education, Software, Government, Internet, Retail, and Automotive, both domestic and international. The final section of The Profit illustrates various methods for international expansion including best practices for the greatest odds of success. The Profit is printed in larger and easier to read font than many corporate strategy and management strategy execution books for easier reading. The writing style is direct and to the point, without dry academic prose. What is management strategy and execution? What are the multiple steps and the very important first step to correctly begin the strategy formulation process? How do you create a business strategy? What is the first step of strategy execution? The Profit is a guide to discover which questions should be asked to develop your organization’s identity, create the all-encompassing vision to both set an objective and act as a company-wide motivating tool, and then to create the corporate strategy to reach that goal. The strategy’s implementation goal must be to create buy-in, not just communicating the message internally. Staff must go beyond solely ‘understanding the strategy’ and proceed to internalize the management strategy to reach and execute the company goal(s) and ten year vision. The Profit will show you how. Whether your organization develops software, provides a service as a non-profit organization, or creates vehicle models globally, differentiating your product from competitors and the market is a must to not become a commodity. Even in commodity markets unique values can be created by exploring and crafting offerings the market is not (yet) serving. It will take research and the proper framework and models to evaluate the current market, and creativity to establish the new offerings. The Profit will show you the concise strategy and step-by-step process to identify the market, invent new offerings, and how to reach a larger audience to sell more, raise funds, and/or be the dominant force in the market. The sales team has a special focus in Section Six: Sales Strategy Execution. Without a properly aligned sales strategy and execution, there will not be significant revenue improvements regardless of the quality of the vision or ambition. The Profit will review how to evaluate your current team, how to design and create the improvement process, and the implementation of the sales strategy through creating best practices and tracking/measuring the results. Focusing on a single domestic market ignores the majority of the world’s population. The Profit will outline how to create a unified international corporate strategy through a global decision making framework, how to properly research and evaluate overseas markets, and the various methods of expansion. There is also a review of potential complications and how to avoid these circumstances. The Profit is a concise guide to develop corporate and/or management strategy. It shows you how to execute and implement your strategy, how to develop a unique and effective marketing campaign, and how to organize and train the sales team for maximum productivity. This book is a must read for those seeking to perfect their corporate and management strategy, execution, and implementation.
Author: Jack W. Plunkett
Publisher: Plunkett Research, Ltd.
ISBN: 1593920539
Category : Business & Economics
Languages : en
Pages : 685
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Book Description
Plunketts InfoTech Industry Almanac presents a complete analysis of the technology business, including the convergence of hardware, software, entertainment and telecommunications. This market research tool includes our analysis of the major trends affecting the industry, from the rebound of the global PC and server market, to consumer and enterprise software, to super computers, open systems such as Linux, web services and network equipment. In addition, we provide major statistical tables covering the industry, from computer sector revenues to broadband subscribers to semiconductor industry production. No other source provides this books easy-to-understand comparisons of growth, expenditures, technologies, imports/exports, corporations, research and other vital subjects. The corporate profile section provides in-depth, one-page profiles on each of the top 500 InfoTech companies. We have used our massive databases to provide you with unique, objective analysis of the largest and most exciting companies in: Computer Hardware, Computer Software, Internet Services, E-Commerce, Networking, Semiconductors, Memory, Storage, Information Management and Data Processing. We've been working harder than ever to gather data on all the latest trends in information technology. Our research effort includes an exhaustive study of new technologies and discussions with experts at dozens of innovative tech companies. Purchasers of the printed book or PDF version may receive a free CD-ROM database of the corporate profiles, enabling export of vital corporate data for mail merge and other uses.
Author: Ryan Blair
Publisher: Penguin
ISBN: 1101980559
Category : Business & Economics
Languages : en
Pages : 258
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Book Description
Can you remember that one time you got recognized or someone thanked you for your contribution to their life? You were a rock star, even for just one second. This book isn't about a charmed path to success or some untouchable fairy tale that nobody can relate to-this is about going from rock bottom to rock star, something that everybody can relate to. In his first book, Blair shared the brutally honest story of how he went from an at-risk youth, sleeping on a mattress on the floor of a shack, to a self-made multimillionaire by his early twenties. As his story became a national sensation, fans started asking him how they too could become entrepreneurs, take their careers to the next level, and achieve financial freedom. Rock Bottom to Rock Star answers those questions. Blair has battled extreme obstacles: life as a former gang member, balancing a demanding career with single parenthood, building and selling multiple companies, and making and losing tens of millions of dollars (sometimes all in one day). He wants to help others avoid the mistakes he made in the school of hard knocks, so he has compiled his unique advice for going from rock bottom to rock star in whatever field you chose to pursue. Much of his advice is counterintuitive, and definitely not what you would learn in business school. Here's one example: "Don't believe your own hype. The moment you start celebrating, you've left the stage. It wasn't celebration that made you a rock star. It was hard work." If you're serious about making the most of your life and you're ready to become the "rock star next door" instead of just looking up to them, this may be the most rewarding book you'll ever read.
Author: Jack W. Plunkett
Publisher: Plunkett Research, Ltd.
ISBN: 1593921314
Category : Food industry and trade
Languages : en
Pages : 611
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Book Description
Market research guide to the food industry a tool for strategic planning, competitive intelligence, employment searches or financial research. Contains trends, statistical tables, and an industry glossary. Includes one page profiles of food industry firms, which provides data such as addresses, phone numbers, and executive names.
Author: Kathryn D. Spitznagle
Publisher:
ISBN: 9781736083666
Category : Business & Economics
Languages : en
Pages : 0
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Book Description
ROCK STAR MILLENNIALS takes a look at both sides of the exchange between leaders and Millennials to see how both sides can benefit. We'll discuss how we can best serve millennials as their leaders and mentors, and in return, how can they best serve us as team members, engaged employees and emerging leaders. You'll see many real-life examples from a variety of companies including Nestlé-Purina, Caterpillar Inc., Renewal by Andersen, McDonald's, and some smaller firms as well. These stories illustrate true leadership in action and provide ideas to apply in your own workplace. Whether you lead Millennials and want to know how to attract, engage and inspire them or you are a Millennial leading others and want a fast-course in practical leadership development, this book is for you. In it, Kathryn features Rock Star Millennials who have used many of her proven Leadership Tools for self-management, personal productivity and mentoring to accelerate their own success and help others do the same.You'll learn: What Millennials want from their bosses, companies and leadership or learning opportunities How to develop a culture of trust and transparency Easy ways to give straight feedback and coach for success A simple approach to creating a vision, proof of concept and business case to set a strategy How to become a conduit, connecting teams, igniting passions, spurring success
Author: David Kushner
Publisher: Wiley
ISBN: 9780470936375
Category : Games & Activities
Languages : en
Pages : 304
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Book Description
Inside the making of a videogame that defined a generation: Grand Theft Auto Grand Theft Auto is one of the biggest and most controversial videogame franchises of all time. Since its first release in 1997, GTA has pioneered the use of everything from 3D graphics to the voices of top Hollywood actors and repeatedly transformed the world of gaming. Despite its incredible innovations in the $75 billion game industry, it has also been a lightning rod of debate, spawning accusations of ethnic and sexual discrimination, glamorizing violence, and inciting real-life crimes. Jacked tells the turbulent and mostly unknown story of GTA's wildly ambitious creators, Rockstar Games, the invention and evolution of the franchise, and the cultural and political backlash it has provoked. Explains how British prep school brothers Sam and Dan Houser took their dream of fame, fortune, and the glamor of American pop culture and transformed it into a worldwide videogame blockbuster Written by David Kushner, author of Masters of Doom and a top journalist on gaming, and drawn from over ten years of interviews and research, including firsthand knowledge of Grand Theft Auto's creators and detractors Offers inside details on key episodes in the development of the series, including the financial turmoil of Rockstar games, the infamous "Hot Coffee" sex mini-game incident, and more Whether you love Grand Theft Auto or hate it, or just want to understand the defining entertainment product of a generation, you'll want to read Jacked and get the real story behind this boundary-pushing game.
Author: Brian Ellwood
Publisher:
ISBN: 9780692887356
Category :
Languages : en
Pages : 84
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Book Description
Are you a real estate investor who is still analyzing leads, calling sellers, making offers, and following up? Are you busy as ever and struggling to grow your business? This is the book that will save your business and your sanity. Fire Yourself is a step-by-step guide to regaining your freedom (and your sanity) while TRIPLING your revenue. Fire Yourself shows you how to hire your first ROCKSTAR ACQUISITION MANAGER (who only gets paid when YOU get paid). This is the most impactful hire you will ever make in your real estate business, and no matter where you are today, you need to make it NOW.
Author: Jack W. Plunkett
Publisher:
ISBN: 9781593920104
Category : Business & Economics
Languages : en
Pages : 692
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Book Description
Complete analysis of the technology business. Industry trends and overview. In-depth, profiles on each of the top 500 InfoTech companies. Hardware, Software, Internet Services, E-Commerce, Networking, Semiconductors, Memory, Storage, Information Management and Data Processing. 663 pages.
