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Author: Richard Davis
Publisher: Triarchy Press
ISBN: 1909470856
Category : Business & Economics
Languages : en
Pages : 128
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Book Description
In this important book, Richard Davis looks at the issue of ‘responsibility’ in public services – on both the government’s part and that of the users. While government wrestles with how to cut the cost of services, Davis shows that government can provide responsible, sustainable and effective services significantly more cheaply by focusing on what is of ‘value’ to individuals and communities.
Author: Richard Davis
Publisher: Triarchy Press
ISBN: 1909470856
Category : Business & Economics
Languages : en
Pages : 128
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Book Description
In this important book, Richard Davis looks at the issue of ‘responsibility’ in public services – on both the government’s part and that of the users. While government wrestles with how to cut the cost of services, Davis shows that government can provide responsible, sustainable and effective services significantly more cheaply by focusing on what is of ‘value’ to individuals and communities.
Author: Sue Llewellyn
Publisher: Routledge
ISBN: 1135929726
Category : Business & Economics
Languages : en
Pages : 276
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Book Description
Trust and confidence are topical issues. Pundits claim that citizens trust governments and public services increasingly less - identifying a powerful new erosion of confidence that, in the US, goes back at least to Watergate in the 1970s. Recently, media exposure in the UK about MP expenses has been extensive, and a court case ruled in favor of publishing expense claims and against exempting MPs from the scrutiny which all citizens are subject to under ‘freedom of information.’ As a result, revelations about everything from property speculation to bespoke duck pond houses have fueled public outcry, and survey evidence shows that citizens increasingly distrust the government with public resources. This book gathers together arguments and evidence to answers questions such as: What is trust? Can trust be boosted through regulation? What role does leadership play in rebuilding trust? How does trust and confidence affect public services? The chapters in this collection explore these questions across several countries and different sectors of public service provision: health, education, social services, the police, and the third sector. The contributions offer empirical evidence about how the issues of trust and confidence differ across countries and sectors, and develop ideas about how trust and confidence in government and public services may adjust in the information age.
Author: Anna Meroni
Publisher: CRC Press
ISBN: 1317152387
Category : Business & Economics
Languages : en
Pages : 299
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Book Description
In Design for Services, Anna Meroni and Daniela Sangiorgi articulate what Design is doing and can do for services, and how this connects to existing fields of knowledge and practice. Designers previously saw their task as the conceptualisation, development and production of tangible objects. In the twenty-first century, a designer rarely 'designs something' but rather 'designs for something': in the case of this publication, for change, better experiences and better services. The authors reflect on this recent transformation in the practice, role and skills of designers, by organising their book into three main sections. The first section links Design for Services to existing models and studies on services and service innovation. Section two presents multiple service design projects to illustrate and clarify the issues, practices and theories that characterise the discipline today; using these case studies the authors propose a conceptual framework that maps and describes the role of designers in the service economy. The final section projects the discipline into the emerging paradigms of a new economy to initiate a reflection on its future development.
Author: M. Ramesh
Publisher:
ISBN: 0415547393
Category : Political Science
Languages : en
Pages : 228
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Book Description
This landmark volume brings together leading social scientists including B Guy Peters, Anthony Cheung and Jon Pierre to systematically discuss emerging patterns of the reassertion of the state in the delivery of essential public services. Its coverage includes education, health care, transport and water in Asian and western countries.
Author: Marlies Hesselman
Publisher: Taylor & Francis
ISBN: 1317209893
Category : Law
Languages : en
Pages : 347
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Book Description
There is a clear overlap between securing socio-economic human rights for all persons and arranging adequate access to essential public services across society. Both are necessary to realise thriving, inclusive societies, with adequate living standards for all, based on human dignity. This edited volume brings together the two topics for the first time. In particular, it identifies the common challenges for essential public services provision and socio-economic human rights realisation, and it explores how socio-economic rights law can be harnessed to reinforce better access to services. An important aim of this book is to understand how international socio-economic human rights law and guideposts can be used and strengthened to improve access to services, and assess socio-economic legal and policy decisions. The volume includes contributions from different continents, on a range of different services, and engages with the realities of different regulatory settings. After an introduction that sets out the most important challenges for universal access to services – including sufficient resources mobilisation, private actor involvement and regulation, or the need for improved checks and balances – the book goes on to discuss current issues in services provision and socio-economic rights, as well as explores the place and role of private business actors in the provision of services. In particular, it assesses how the responsibility and accountability of such actors for human rights can be improved . The final part of the book narrows in on the under-explored human rights concepts of ‘participation’ and ‘accountability’, as essential prerequisites for better ‘checks and balances’. Overall, this volume presents a unique and powerful illustration of how socio-economic human rights law supports improved access to essential public services for all.
Author: New Hampshire
Publisher:
ISBN:
Category : Corporation law
Languages : en
Pages : 230
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Book Description
Author: Anna Coote
Publisher: John Wiley & Sons
ISBN: 1509539840
Category : Political Science
Languages : en
Pages : 84
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Book Description
The idea that healthcare and education should be provided as universal public services to all who need them is widely accepted. But why leave it there? Why not expand it to more of life’s essentials? In their bold new book, Anna Coote and Andrew Percy argue that this transformational new policy – Universal Basic Services – is exactly what we need to save our societies and our planet. The old argument that free markets and individual choice are the best way to solve pressing problems of poverty, inequality and environmental degradation has led us to catastrophe, and must be abandoned. The authors show that expanding the principle of collective universal service provision to everyday essentials like transport, childcare and housing is not only the best way of tackling many of the biggest problems facing the contemporary world: it’s also efficient, practical and affordable. Anyone who cares about fighting for a fairer, greener and more democratic world should read this book.
Author: Great Britain. Parliament. House of Commons. Public Administration Select Committee
Publisher: The Stationery Office
ISBN: 9780215521552
Category : Political Science
Languages : en
Pages : 304
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Book Description
Incorporating HC 540-i-v, session 2006-07
Author: Jane Lethbridge
Publisher: Policy Press
ISBN: 1447342127
Category : Political Science
Languages : en
Pages : 196
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Book Description
Democratic professionalism is an approach that enables public service professionals to work more democratically with clients, patients, students and other public service users. This book explores what it means to act in a democratic way and provides practical guidance which will help public service professionals ensure users are at the centre of public services delivery, drawing from examples of different public services around the world. It considers the conflicts and tensions of being an activist and a professional and provides a vision for a future democratic professionalism.
Author: Debra Gray
Publisher: Heinemann
ISBN: 9780435456597
Category : Business & Economics
Languages : en
Pages : 322
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Book Description
In this book you will find 8 complete units which will contribute to your qualification whether you are studying for the Award, Certificate or Diploma. Each unit is covered in detail with many contemporary case studies and activities helping you to relate theory to everyday practice. There is assessment guidance for every unit.
