Author: Will Grant
Publisher: Packt Publishing Ltd
ISBN: 1803230517
Category : Computers
Languages : en
Pages : 455
Book Description
Improve user experience by avoiding common frustrations and focusing on what matters Endorsements “This updated version of 101 UX Principles is a delight. It's an educational and fun provocation to look at the world of UX differently – solidly from the user's point of view." –Elizabeth Churchill, Director of User Experience, Google “A phenomenal reference guide. Complete with case studies, a record of personal experience, and visual examples, Grant makes it clear why these techniques have found their way into the canon of UX best practices.” –Jeff Gothelf, Author of Lean UX “..I recommend it to anyone looking to learn the basics and also for more experienced designers - the author's candid opinions will force you to revisit some of your established assumptions!" –Anne Marie-Leger, Staff Product Designer, Shopify “An absolute must-read, not only for UX designers, but this book is also super relevant for product managers trying to get better at product usability. Two enthusiastic thumbs up!" –Trent Blakely, Sr. Product Manager, Equinix Book Description This book is a manifesto of UX/UI design best practices to help you put the focus back on what really matters: the user. From UX laws to practical UI, color, typography, and accessibility advice, it's all packed into this easy-to-consult and fun read: Essential UX laws Handy best practices Snippets of technical knowledge for anyone who wants to work in the digital space 101 UX Principles demonstrates the success from best-in-class products and leads the way to delight your users. Keep it on your desk for quick reference, send as a gift to colleagues to build allies, or brandish it as your weapon of choice during meetings to fight for your users' right to a better digital experience. Sneak a peek at some of the new and updated principles in this UX design book: Work with user expectations, not against them Make interactive elements obvious and discoverable Optimize your interface for mobile Streamline creating and entering passwords Respect users' time and effort in your forms Use animation with care in user interfaces How to handle destructive user actions Chatbots are usually a bad idea – and how to make them better Use A/B testing to test your ideas Let users give feedback, but don't hassle them Make it clear to users if they're joining or signing-in Only use modal views for blocking actions How complexity can be good for some users Who is this book for This book is a distillation of Will's 20+ years of experience in the form of successful design principles to help early career UX designers learn the ropes and provide experienced professionals with new ideas when building their products. UX/UI designers, product managers, entrepreneurs, aspiring strategists, and anyone creating a digital product, service or a campaign will find this book extremely useful.
101 UX Principles
Author: Will Grant
Publisher: Packt Publishing Ltd
ISBN: 1803230517
Category : Computers
Languages : en
Pages : 455
Book Description
Improve user experience by avoiding common frustrations and focusing on what matters Endorsements “This updated version of 101 UX Principles is a delight. It's an educational and fun provocation to look at the world of UX differently – solidly from the user's point of view." –Elizabeth Churchill, Director of User Experience, Google “A phenomenal reference guide. Complete with case studies, a record of personal experience, and visual examples, Grant makes it clear why these techniques have found their way into the canon of UX best practices.” –Jeff Gothelf, Author of Lean UX “..I recommend it to anyone looking to learn the basics and also for more experienced designers - the author's candid opinions will force you to revisit some of your established assumptions!" –Anne Marie-Leger, Staff Product Designer, Shopify “An absolute must-read, not only for UX designers, but this book is also super relevant for product managers trying to get better at product usability. Two enthusiastic thumbs up!" –Trent Blakely, Sr. Product Manager, Equinix Book Description This book is a manifesto of UX/UI design best practices to help you put the focus back on what really matters: the user. From UX laws to practical UI, color, typography, and accessibility advice, it's all packed into this easy-to-consult and fun read: Essential UX laws Handy best practices Snippets of technical knowledge for anyone who wants to work in the digital space 101 UX Principles demonstrates the success from best-in-class products and leads the way to delight your users. Keep it on your desk for quick reference, send as a gift to colleagues to build allies, or brandish it as your weapon of choice during meetings to fight for your users' right to a better digital experience. Sneak a peek at some of the new and updated principles in this UX design book: Work with user expectations, not against them Make interactive elements obvious and discoverable Optimize your interface for mobile Streamline creating and entering passwords Respect users' time and effort in your forms Use animation with care in user interfaces How to handle destructive user actions Chatbots are usually a bad idea – and how to make them better Use A/B testing to test your ideas Let users give feedback, but don't hassle them Make it clear to users if they're joining or signing-in Only use modal views for blocking actions How complexity can be good for some users Who is this book for This book is a distillation of Will's 20+ years of experience in the form of successful design principles to help early career UX designers learn the ropes and provide experienced professionals with new ideas when building their products. UX/UI designers, product managers, entrepreneurs, aspiring strategists, and anyone creating a digital product, service or a campaign will find this book extremely useful.
Publisher: Packt Publishing Ltd
ISBN: 1803230517
Category : Computers
Languages : en
Pages : 455
Book Description
Improve user experience by avoiding common frustrations and focusing on what matters Endorsements “This updated version of 101 UX Principles is a delight. It's an educational and fun provocation to look at the world of UX differently – solidly from the user's point of view." –Elizabeth Churchill, Director of User Experience, Google “A phenomenal reference guide. Complete with case studies, a record of personal experience, and visual examples, Grant makes it clear why these techniques have found their way into the canon of UX best practices.” –Jeff Gothelf, Author of Lean UX “..I recommend it to anyone looking to learn the basics and also for more experienced designers - the author's candid opinions will force you to revisit some of your established assumptions!" –Anne Marie-Leger, Staff Product Designer, Shopify “An absolute must-read, not only for UX designers, but this book is also super relevant for product managers trying to get better at product usability. Two enthusiastic thumbs up!" –Trent Blakely, Sr. Product Manager, Equinix Book Description This book is a manifesto of UX/UI design best practices to help you put the focus back on what really matters: the user. From UX laws to practical UI, color, typography, and accessibility advice, it's all packed into this easy-to-consult and fun read: Essential UX laws Handy best practices Snippets of technical knowledge for anyone who wants to work in the digital space 101 UX Principles demonstrates the success from best-in-class products and leads the way to delight your users. Keep it on your desk for quick reference, send as a gift to colleagues to build allies, or brandish it as your weapon of choice during meetings to fight for your users' right to a better digital experience. Sneak a peek at some of the new and updated principles in this UX design book: Work with user expectations, not against them Make interactive elements obvious and discoverable Optimize your interface for mobile Streamline creating and entering passwords Respect users' time and effort in your forms Use animation with care in user interfaces How to handle destructive user actions Chatbots are usually a bad idea – and how to make them better Use A/B testing to test your ideas Let users give feedback, but don't hassle them Make it clear to users if they're joining or signing-in Only use modal views for blocking actions How complexity can be good for some users Who is this book for This book is a distillation of Will's 20+ years of experience in the form of successful design principles to help early career UX designers learn the ropes and provide experienced professionals with new ideas when building their products. UX/UI designers, product managers, entrepreneurs, aspiring strategists, and anyone creating a digital product, service or a campaign will find this book extremely useful.
Interactive Systems: Design, Specification, and Verification
Author: Bodo Urban
Publisher: Springer
ISBN: 3540362355
Category : Computers
Languages : en
Pages : 278
Book Description
This book constitutes the thoroughly refereed post-proceedings of the 9th International Workshop on the Design, Specification, and Verification of Interactive Systems, DSV-IS 2002, held in Rostock, Germany in June 2002. The 19 revised full papers presented have gone through two rounds of reviewing, selection, and improvement. All aspects of the design, specification, and verification of interactive systems from the human-computer interaction point of view are addressed. Particular emphasis is given to models and their role in supporting the design and development of interactive systems and user interfaces for ubiquitous computing.
Publisher: Springer
ISBN: 3540362355
Category : Computers
Languages : en
Pages : 278
Book Description
This book constitutes the thoroughly refereed post-proceedings of the 9th International Workshop on the Design, Specification, and Verification of Interactive Systems, DSV-IS 2002, held in Rostock, Germany in June 2002. The 19 revised full papers presented have gone through two rounds of reviewing, selection, and improvement. All aspects of the design, specification, and verification of interactive systems from the human-computer interaction point of view are addressed. Particular emphasis is given to models and their role in supporting the design and development of interactive systems and user interfaces for ubiquitous computing.
Time and How to Spend It
Author: James Wallman
Publisher: Random House
ISBN: 0753552663
Category : Body, Mind & Spirit
Languages : en
Pages : 243
Book Description
A Financial Times Book of the Year 'Genius ... I couldn't put it down, I read it from cover to cover' CHRIS EVANS If the most precious thing we have is time, the most highly prized expertise should be knowing how to spend it well. Yet, busier than ever, do we really understand which experiences bring us joy and success, and which don’t? After all, we’ve learned how to spot the difference between junk foods and superfoods. When you discover the equivalent rules for time, it’ll change how you live your life. In his first book since the era-defining Stuffocation, cultural commentator and bestselling author James Wallman investigates the persistent problem of wasted, unfulfilling time, and finds a powerful answer — a revolutionary approach to life based on the latest scientific discoveries. At its heart is the inspiring revelation that, when you play by the new rules, you can actively choose better experiences. Bursting with original stories, fresh takes on tales you thought you knew, and insights from psychology, economics, and culture, Time and How to Spend It reveals a seven-point checklist that’ll help you avoid empty experiences, and fill your free hours with exciting and enriching ones instead. This life-enhancing book will show you how to be the hero or heroine of your own story. You’ll learn how to avoid WMDs (weapons of mass distraction), and discover the roads that lead to flow. You’ll get more out of every minute and every day; your weekends will fizz and your holidays will be deeply nourishing. You’ll not only be living the good life, but building a truly great life.
Publisher: Random House
ISBN: 0753552663
Category : Body, Mind & Spirit
Languages : en
Pages : 243
Book Description
A Financial Times Book of the Year 'Genius ... I couldn't put it down, I read it from cover to cover' CHRIS EVANS If the most precious thing we have is time, the most highly prized expertise should be knowing how to spend it well. Yet, busier than ever, do we really understand which experiences bring us joy and success, and which don’t? After all, we’ve learned how to spot the difference between junk foods and superfoods. When you discover the equivalent rules for time, it’ll change how you live your life. In his first book since the era-defining Stuffocation, cultural commentator and bestselling author James Wallman investigates the persistent problem of wasted, unfulfilling time, and finds a powerful answer — a revolutionary approach to life based on the latest scientific discoveries. At its heart is the inspiring revelation that, when you play by the new rules, you can actively choose better experiences. Bursting with original stories, fresh takes on tales you thought you knew, and insights from psychology, economics, and culture, Time and How to Spend It reveals a seven-point checklist that’ll help you avoid empty experiences, and fill your free hours with exciting and enriching ones instead. This life-enhancing book will show you how to be the hero or heroine of your own story. You’ll learn how to avoid WMDs (weapons of mass distraction), and discover the roads that lead to flow. You’ll get more out of every minute and every day; your weekends will fizz and your holidays will be deeply nourishing. You’ll not only be living the good life, but building a truly great life.
Wisdom Web of Things
Author: Ning Zhong
Publisher: Springer
ISBN: 3319441981
Category : Computers
Languages : en
Pages : 354
Book Description
This book provides a thorough overview of the Wisdom Web of Things (W2T), a holistic framework for computing and intelligence in an emerging hyper-world with a social-cyber-physical space. Fast-evolving Web intelligence research and development initiatives are now moving toward understanding the multifaceted nature of intelligence and incorporating it at the Web scale in a ubiquitous environment with data, connection and service explosion. The book focuses on the framework and methodology of W2T, as well as its applications in different problem domains, such as intelligent businesses, urban computing, social computing, brain informatics and healthcare. From the researcher and developer perspectives, the book takes a systematic, structured view of various W2T facets and their overall contribution to the development of W2T as a whole. Written by leading international researchers, this book is an essential reference for researchers, educators, professionals, and tertiary HDR students working on the World Wide Web, ubiquitous computing, knowledge management, and business intelligence.
Publisher: Springer
ISBN: 3319441981
Category : Computers
Languages : en
Pages : 354
Book Description
This book provides a thorough overview of the Wisdom Web of Things (W2T), a holistic framework for computing and intelligence in an emerging hyper-world with a social-cyber-physical space. Fast-evolving Web intelligence research and development initiatives are now moving toward understanding the multifaceted nature of intelligence and incorporating it at the Web scale in a ubiquitous environment with data, connection and service explosion. The book focuses on the framework and methodology of W2T, as well as its applications in different problem domains, such as intelligent businesses, urban computing, social computing, brain informatics and healthcare. From the researcher and developer perspectives, the book takes a systematic, structured view of various W2T facets and their overall contribution to the development of W2T as a whole. Written by leading international researchers, this book is an essential reference for researchers, educators, professionals, and tertiary HDR students working on the World Wide Web, ubiquitous computing, knowledge management, and business intelligence.
Research Issues
Author:
Publisher:
ISBN:
Category : Cocaine
Languages : en
Pages : 654
Book Description
Publisher:
ISBN:
Category : Cocaine
Languages : en
Pages : 654
Book Description
Design for the Mind
Author: Victor Yocco
Publisher: Simon and Schuster
ISBN: 1638356823
Category : Computers
Languages : en
Pages : 343
Book Description
Summary Design for the Mind: Seven Psychological Principles of Persuasive Design teaches web designers and developers how to create sites and applications that appeal to our innate natural responses as humans. Author Victor Yocco, a researcher on psychology and communication, introduces the most immediately relevant and applicable psychological concepts, breaks down each theory into easily-digested principles, then shows how they can be used to inform better design. Purchase of the print book includes a free eBook in PDF, Kindle, and ePub formats from Manning Publications. About the Technology Designers and design team members need to think about more than just aesthetics. How do you handle short attention spans. How does your design encourage users to engage, browse, or buy? Fortunately, there are psychological principles that you can use in your design to anticipate and benefit from how humans think, behave, and react. About the Book Design for the Mind: Seven Psychological Principles of Persuasive Design teaches you to recognize how websites and applications can benefit from an awareness of our innate, natural responses as humans, and to apply the same principles to your own designs. This approachable book introduces the psychological principles, deconstructs each into easily digestible concepts, and then shows how you can apply them. The idea is to deepen your understanding of why people react in the ways they do. After reading the book, you'll be ready to make your work more psychologically friendly, engaging, and persuasive. What's Inside Making design persuasive Encouraging visitors to take action Creating enduring messages Meeting the needs of both engaged and disengaged visitors Becoming a strategic influencer Applying theory, with case studies and real-world examples About the Reader This book is for web and UX designers and developers as well as anyone involved in customer-facing digital products. About the Author Victor Yocco, PhD, is a research director at a Philadelphia-based digital design firm. He received his PhD from The Ohio State University, where his research focused on psychology and communication in informal learning settings. Victor regularly writes and speaks on topics related to the application of psychology to design and addressing the culture of alcohol use in design and technology. He can be found at www.victoryocco.com or @victoryocco on Twitter. Table of Contents PART 1 INTRODUCING THE APPLICATION OF PSYCHOLOGY TO DESIGN Meeting users' needs: including psychology in design PART 2 WHY DO FOLKS ACT LIKE THAT? PRINCIPLES OF BEHAVIOR Designing for regular use: addressing planned behavior Risky decisions and mental shortcuts Motivation, ability, and trigger-boom! PART 3 PRINCIPLES OF INFLUENCE AND PERSUASION: NOT AS EVIL AS YOU'D THINK Influence: getting people to like and use your design Using family, friends, and social networks to influence users It's not what you say; it's how you say it! Persuasion: the deadliest art PART 4 USER EXPERIENCE DESIGN: PUTTING IT ALL TOGETHER Case study: KidTech Design Co.'s Good Choice app The next step: getting up and running
Publisher: Simon and Schuster
ISBN: 1638356823
Category : Computers
Languages : en
Pages : 343
Book Description
Summary Design for the Mind: Seven Psychological Principles of Persuasive Design teaches web designers and developers how to create sites and applications that appeal to our innate natural responses as humans. Author Victor Yocco, a researcher on psychology and communication, introduces the most immediately relevant and applicable psychological concepts, breaks down each theory into easily-digested principles, then shows how they can be used to inform better design. Purchase of the print book includes a free eBook in PDF, Kindle, and ePub formats from Manning Publications. About the Technology Designers and design team members need to think about more than just aesthetics. How do you handle short attention spans. How does your design encourage users to engage, browse, or buy? Fortunately, there are psychological principles that you can use in your design to anticipate and benefit from how humans think, behave, and react. About the Book Design for the Mind: Seven Psychological Principles of Persuasive Design teaches you to recognize how websites and applications can benefit from an awareness of our innate, natural responses as humans, and to apply the same principles to your own designs. This approachable book introduces the psychological principles, deconstructs each into easily digestible concepts, and then shows how you can apply them. The idea is to deepen your understanding of why people react in the ways they do. After reading the book, you'll be ready to make your work more psychologically friendly, engaging, and persuasive. What's Inside Making design persuasive Encouraging visitors to take action Creating enduring messages Meeting the needs of both engaged and disengaged visitors Becoming a strategic influencer Applying theory, with case studies and real-world examples About the Reader This book is for web and UX designers and developers as well as anyone involved in customer-facing digital products. About the Author Victor Yocco, PhD, is a research director at a Philadelphia-based digital design firm. He received his PhD from The Ohio State University, where his research focused on psychology and communication in informal learning settings. Victor regularly writes and speaks on topics related to the application of psychology to design and addressing the culture of alcohol use in design and technology. He can be found at www.victoryocco.com or @victoryocco on Twitter. Table of Contents PART 1 INTRODUCING THE APPLICATION OF PSYCHOLOGY TO DESIGN Meeting users' needs: including psychology in design PART 2 WHY DO FOLKS ACT LIKE THAT? PRINCIPLES OF BEHAVIOR Designing for regular use: addressing planned behavior Risky decisions and mental shortcuts Motivation, ability, and trigger-boom! PART 3 PRINCIPLES OF INFLUENCE AND PERSUASION: NOT AS EVIL AS YOU'D THINK Influence: getting people to like and use your design Using family, friends, and social networks to influence users It's not what you say; it's how you say it! Persuasion: the deadliest art PART 4 USER EXPERIENCE DESIGN: PUTTING IT ALL TOGETHER Case study: KidTech Design Co.'s Good Choice app The next step: getting up and running
Predicting Adolescent Drug Abuse
Author: Dan J. Lettieri
Publisher:
ISBN:
Category : Drug abuse
Languages : en
Pages : 376
Book Description
Publisher:
ISBN:
Category : Drug abuse
Languages : en
Pages : 376
Book Description
Nature-Inspired Intelligent Techniques for Solving Biomedical Engineering Problems
Author: Kose, Utku
Publisher: IGI Global
ISBN: 1522547703
Category : Technology & Engineering
Languages : en
Pages : 411
Book Description
Technological tools and computational techniques have enhanced the healthcare industry. These advancements have led to significant progress and novel opportunities for biomedical engineering. Nature-Inspired Intelligent Techniques for Solving Biomedical Engineering Problems is a pivotal reference source for emerging scholarly research on trends and techniques in the utilization of nature-inspired approaches in biomedical engineering. Featuring extensive coverage on relevant areas such as artificial intelligence, clinical decision support systems, and swarm intelligence, this publication is an ideal resource for medical practitioners, professionals, students, engineers, and researchers interested in the latest developments in biomedical technologies.
Publisher: IGI Global
ISBN: 1522547703
Category : Technology & Engineering
Languages : en
Pages : 411
Book Description
Technological tools and computational techniques have enhanced the healthcare industry. These advancements have led to significant progress and novel opportunities for biomedical engineering. Nature-Inspired Intelligent Techniques for Solving Biomedical Engineering Problems is a pivotal reference source for emerging scholarly research on trends and techniques in the utilization of nature-inspired approaches in biomedical engineering. Featuring extensive coverage on relevant areas such as artificial intelligence, clinical decision support systems, and swarm intelligence, this publication is an ideal resource for medical practitioners, professionals, students, engineers, and researchers interested in the latest developments in biomedical technologies.
Empowering Users through Design
Author: David Bihanic
Publisher: Springer
ISBN: 3319130188
Category : Technology & Engineering
Languages : en
Pages : 304
Book Description
At the crossroads of various disciplines, this collective work examines the possibility of a new end-user “engagement” in ongoing digital/technological products and services development. It provides an overview of recent research specifically focused on the user’s democratic participation and empowerment. It also enables readers to better identify the main opportunities of participatory design, a concept which encourages the blurring of the role between user and designer. This allows people to escape their status as “end-user” and to elevate themselves to the level of creator. This book explores new avenues for rethinking the processes and practices of corporate innovation in order to cope with current socio-economic and technological changes. In so doing, it aims to help companies renew industrial models that allow them to design and produce new ranges of technological products and services by giving the user an active role in the development process, far beyond the basic role of consumer. Intended for designers, design researchers and scientists interested in innovation and technology management, this book also provides a valuable resource for professionals involved in technology-based innovation processes.
Publisher: Springer
ISBN: 3319130188
Category : Technology & Engineering
Languages : en
Pages : 304
Book Description
At the crossroads of various disciplines, this collective work examines the possibility of a new end-user “engagement” in ongoing digital/technological products and services development. It provides an overview of recent research specifically focused on the user’s democratic participation and empowerment. It also enables readers to better identify the main opportunities of participatory design, a concept which encourages the blurring of the role between user and designer. This allows people to escape their status as “end-user” and to elevate themselves to the level of creator. This book explores new avenues for rethinking the processes and practices of corporate innovation in order to cope with current socio-economic and technological changes. In so doing, it aims to help companies renew industrial models that allow them to design and produce new ranges of technological products and services by giving the user an active role in the development process, far beyond the basic role of consumer. Intended for designers, design researchers and scientists interested in innovation and technology management, this book also provides a valuable resource for professionals involved in technology-based innovation processes.
Conducting the Reference Interview, Third Edition
Author: Catherine Sheldrick Ross
Publisher: American Library Association
ISBN: 0838917275
Category : Language Arts & Disciplines
Languages : en
Pages : 345
Book Description
Based on the latest research in communication theory but tailored specifically for real-world application, this updated manual speaks equally to the needs of students preparing to enter the profession and those who are already fielding reference inquiries. The authors, working in consultation with a stellar advisory board of scholars and practitioners, present a convenient and comprehensive resource that will teach you how to understand the needs of public, academic, and special library users across any virtual setting—including email, text messaging, and social media—as well as in traditional and face-to-face models of communication. Packed with exercises and examples to help you practice effective reference transactions and avoid common pitfalls, this book tackles the fundamentals of the reference interview, from why it’s important in the first place to methods for setting the stage for a successful interview and techniques for finding out what the library user really wants to know; covers the ins and outs of the readers’ advisory interview; examines a wide range of contexts, such as children, young adults, parents, seniors, adults from diverse communities, and those with disabilities; presents case studies of innovative reference and user encounters at a variety of libraries; offers updated coverage of virtual reference, including new research, virtual reality transcripts, and a look at crowd-sourcing reference via social media; features new content on common microaggressions, with guidance on how to use awareness of emotion as a factor in reference interactions to ensure better outcomes; discusses topics such as respecting/protecting privacy, overcoming assumptions, implicit judgment, the importance of context, determining the real information need, and many other lessons learned from challenging reference encounters; and thoroughly addresses policy and training procedures, as well as the unique challenges faced by paraprofessionals and non-degreed staff. Find your bearings in the continually evolving hybrid reference environment through proven strategies, advice, exercises, and research from three experts in the field.
Publisher: American Library Association
ISBN: 0838917275
Category : Language Arts & Disciplines
Languages : en
Pages : 345
Book Description
Based on the latest research in communication theory but tailored specifically for real-world application, this updated manual speaks equally to the needs of students preparing to enter the profession and those who are already fielding reference inquiries. The authors, working in consultation with a stellar advisory board of scholars and practitioners, present a convenient and comprehensive resource that will teach you how to understand the needs of public, academic, and special library users across any virtual setting—including email, text messaging, and social media—as well as in traditional and face-to-face models of communication. Packed with exercises and examples to help you practice effective reference transactions and avoid common pitfalls, this book tackles the fundamentals of the reference interview, from why it’s important in the first place to methods for setting the stage for a successful interview and techniques for finding out what the library user really wants to know; covers the ins and outs of the readers’ advisory interview; examines a wide range of contexts, such as children, young adults, parents, seniors, adults from diverse communities, and those with disabilities; presents case studies of innovative reference and user encounters at a variety of libraries; offers updated coverage of virtual reference, including new research, virtual reality transcripts, and a look at crowd-sourcing reference via social media; features new content on common microaggressions, with guidance on how to use awareness of emotion as a factor in reference interactions to ensure better outcomes; discusses topics such as respecting/protecting privacy, overcoming assumptions, implicit judgment, the importance of context, determining the real information need, and many other lessons learned from challenging reference encounters; and thoroughly addresses policy and training procedures, as well as the unique challenges faced by paraprofessionals and non-degreed staff. Find your bearings in the continually evolving hybrid reference environment through proven strategies, advice, exercises, and research from three experts in the field.