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Author: Richard Klapholz
Publisher:
ISBN: 9780884271901
Category : Business & Economics
Languages : en
Pages : 0
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Book Description
Is Customer Support More Than A Necessary Evil? For decades the Theory of Constraints has revolutionized the business world from Production on the shop floor to Engineering, Project Management and Marketing & Sales, the implementation of TOC has resulted in systemwide improvements that have increased profitability without significant investment. In this book, the sequel to The Cash Machine, we learn how Customer Support, considered both the long arm of R&D and the extended support arm of Sales, can benefit from the application of TOC by becoming a profitable entity that sells services based on the value that's provided to customers and systematically puts resources and infrastructure in place in order to deliver quality support while making more money now and in the future.
Author: Richard Klapholz
Publisher:
ISBN: 9780884271901
Category : Business & Economics
Languages : en
Pages : 0
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Book Description
Is Customer Support More Than A Necessary Evil? For decades the Theory of Constraints has revolutionized the business world from Production on the shop floor to Engineering, Project Management and Marketing & Sales, the implementation of TOC has resulted in systemwide improvements that have increased profitability without significant investment. In this book, the sequel to The Cash Machine, we learn how Customer Support, considered both the long arm of R&D and the extended support arm of Sales, can benefit from the application of TOC by becoming a profitable entity that sells services based on the value that's provided to customers and systematically puts resources and infrastructure in place in order to deliver quality support while making more money now and in the future.
Author: Gary Sick
Publisher: Three Rivers Press
ISBN:
Category : History
Languages : en
Pages : 344
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Book Description
The explosive book that sparked a congressional investigation is now in paperback and updated with new testimony from key participants. Naval veteran Gary Sick was the principal White House aide for Iran during the hostage crisis of 1979-81 and is the author of All Fall Down: America's Tragic Encounter with Iran. Photographs.
Author: David Farber
Publisher: Princeton University Press
ISBN: 1400826209
Category : History
Languages : en
Pages : 224
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Book Description
On November 4, 1979, Iranian militants stormed the United States Embassy in Tehran and took sixty-six Americans captive. Thus began the Iran Hostage Crisis, an affair that captivated the American public for 444 days and marked America's first confrontation with the forces of radical Islam. Using hundreds of recently declassified government documents, historian David Farber takes the first in-depth look at the hostage crisis, examining its lessons for America's contemporary War on Terrorism. Unlike other histories of the subject, Farber's vivid and fast-paced narrative looks beyond the day-to-day circumstances of the crisis, using the events leading up to the ordeal as a means for understanding it. The book paints a portrait of the 1970s in the United States as an era of failed expectations in a nation plagued by uncertainty and anxiety. It reveals an American government ill prepared for the fall of the Shah of Iran and unable to reckon with the Ayatollah Khomeini and his militant Islamic followers. Farber's account is filled with fresh insights regarding the central players in the crisis: Khomeini emerges as an astute strategist, single-mindedly dedicated to creating an Islamic state. The Americans' student-captors appear as less-than-organized youths, having prepared for only a symbolic sit-in with just a three-day supply of food. ABC news chief Roone Arledge, newly installed and eager for ratings, is cited as a critical catalyst in elevating the hostages to cause célèbre status. Throughout the book there emerge eerie parallels to the current terrorism crisis. Then as now, Farber demonstrates, politicians failed to grasp the depth of anger that Islamic fundamentalists harbored toward the United States, and Americans dismissed threats from terrorist groups as the crusades of ineffectual madmen. Taken Hostage is a timely and revealing history of America's first engagement with terrorism and Islamic fundamentalism, one that provides a chilling reminder that the past is only prologue.
Author: Joel Simon
Publisher:
ISBN: 9780999745427
Category : Travel
Languages : en
Pages : 189
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Book Description
"A wise and thorough investigation." - Lawrence Wright, author ofThe Looming Tower andThe Terror Years Starting in late 2012, Westerners working in Syria -- journalists and aid workers -- began disappearing without a trace. A year later the world learned they had been taken hostage by the Islamic State. Throughout 2014, all the Europeans came home, first the Spanish, then the French, then an Italian, a German, and a Dane. In August 2014, the Islamic State began executing the Americans -- including journalists James Foley and Steven Sotloff, followed by the British hostages. Joel Simon, who in nearly two decades at the Committee to Protect Journalists has worked on dozens of hostages cases, delves into the heated hostage policy debate. The Europeans paid millions of dollars to a terrorist group to free their hostages. The US and the UK refused to do so, arguing that any ransom would be used to fuel terrorism and would make the crime more attractive, increasing the risk to their citizens.We Want to Negotiate is an exploration of the ethical, legal, and strategic considerations of a bedeviling question: Should governments pay ransom to terrorists?
Author: Puk Damsgard
Publisher: Simon and Schuster
ISBN: 1681774720
Category : Biography & Autobiography
Languages : en
Pages : 322
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Book Description
In a tense and riveting narrative, The ISIS Hostage details freelance photographer Daniel Rye's 13-month ordeal at the hands of the Islamic State after he was captured in Syria, and the misery inflicted upon him, and 19 other hostages, by their guards.This compelling account also follows Daniel's family and the nerve-wracking negotiations with his kidnappers. It traces their horrifying journey through impossible dilemmas, and offers a rare glimpse into the secret world of the investigation launched to locate and free not only Daniel, but also the American freelance journalist and fellow hostage James Foley.Written with Daniel's full cooperation and based on interviews with former fellow prisoners, jihadists, and key figures who worked behind the scenes to secure his release, The ISIS Hostage reveals for the first time the torment suffered by the captives and tells a moving and terrifying story of friendship, torture, and survival.
Author: Betsy DeVos
Publisher: Center Street
ISBN: 1546002030
Category : Education
Languages : en
Pages : 334
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Book Description
Now a National Bestseller! From coronavirus lockdowns to critical race theory in the classroom, it has become crystal clear that America’s schools aren’t working for America’s students and parents. No one knows this better than Betsy DeVos. Long before she was tapped by President Trump to serve as secretary of education, DeVos established herself as one of the country’s most influential advocates for education reform, from school choice and charter schools to protecting free speech on campus. She’s unflinching in standing up to the powerful interests who control and benefit from the status quo in education – which is why the unions, the media, and the radical left made her public enemy number one. Now, DeVos is ready to tell her side of the story after years of being vilified by the radical left for championing common-sense, conservative reforms in America’s schools. In Hostages No More, DeVos unleashes her candid thoughts about working in the Trump administration, recounts her battles over the decades to put students first, hits back at “woke” curricula in our schools, and details the reforms America must pursue to fix its long and badly broken education system. And she has stories to tell: DeVos offers blunt insights on the people and politics that stand in the way of fixing our schools. For students, families and concerned citizens, DeVos shares a roadmap for reclaiming education and securing the futures of our kids – and America.
Author: George Kohlrieser
Publisher: John Wiley & Sons
ISBN: 1118047117
Category : Business & Economics
Languages : en
Pages : 301
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Book Description
George Kohlrieser—an international leadership professor, consultant, and veteran hostage negotiator—explains that it is only by openly facing conflict that we can truly progress through the most difficult business challenges. In this provocative book, he reveals how the proven techniques and psychological insights used in hostage negotiation can be applied successfully to any personal or business relationship. Step by step, he outlines the seven key factors that anyone can use to remove the blocks that stand in the way of resolving tough problems and shows how business leaders, in particular, can develop and access the skills they need to create trust and a positive mind-set in their companies.
Author: Warren Christopher
Publisher:
ISBN: 9780300035841
Category : Iran Hostage Crisis, 1979-1981
Languages : en
Pages : 443
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Book Description
Author: United States. Joint Chiefs of Staff. Special Operations Review Group
Publisher:
ISBN:
Category : Hostages
Languages : en
Pages : 184
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Book Description
In May 1980, the Joint Chiefs of Staff commissioned a Special Operations Review Group to conduct a broad examination of the planning, organization, coordination, direction, and control of the Iranian hostage rescue mission, as a basis for recommending improvement in these areas for the future. The Review Group consisted of six senior military officers three who had retired after distinguished careers, and three still on active duty. The broad military experience of the group gave it an appropriate perspective from which to conduct an appraisal. Details on the participants, the Terms of Reference they operated under, and their approach to the subject are contained in this document. The Review Group has made its final report to the Joint Chiefs of Staff. Copies have been forwarded to the Secretary of Defense, as have the related, early recommendations of the Joint Chiefs. A highly classified report also has been transmitted to appropriate committees in the Congress. Because it is important that as much detail as possible be made available to the American public, the Organization of the Joint Chiefs of Staff has conducted a declassification review to produce this version. The issues and findings have been retained in as close a form as possible to the original, classified version. In particular, the Executive Summary, Conclusions, and Recommendations remain virtually the same as in the original.
Author: Mark Bowden
Publisher: Open Road + Grove/Atlantic
ISBN: 1555846084
Category : History
Languages : en
Pages : 710
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Book Description
The New York Times–bestselling author of Black Hawk Down delivers a “suspenseful and inspiring” account of the Iranian hostage crisis of 1979 (The Wall Street Journal). On November 4, 1979, a group of radical Islamist students, inspired by the revolutionary Iranian leader Ayatollah Khomeini, stormed the U.S. embassy in Tehran. They took fifty-two Americans captive, and kept nearly all of them hostage for 444 days. In Guests of the Ayatollah, Mark Bowden tells this sweeping story through the eyes of the hostages, the soldiers in a new special forces unit sent to free them, their radical, naïve captors, and the diplomats working to end the crisis. Bowden takes us inside the hostages’ cells and inside the Oval Office for meetings with President Carter and his exhausted team. We travel to international capitals where shadowy figures held clandestine negotiations, and to the deserts of Iran, where a courageous, desperate attempt to rescue the hostages exploded into tragic failure. Bowden dedicated five years to this research, including numerous trips to Iran and countless interviews with those involved on both sides. Guests of the Ayatollah is a detailed, brilliantly recreated, and suspenseful account of a crisis that gripped and ultimately changed the world. “The passions of the moment still reverberate . . . you can feel them on every page.” —Time “A complex story full of cruelty, heroism, foolishness and tragic misunderstandings.” —Pittsburgh Post-Gazette “Essential reading . . . A.” —Entertainment Weekly
