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Author: Great Britain: National Audit Office
Publisher: The Stationery Office
ISBN: 9780102970036
Category : Social Science
Languages : en
Pages : 40
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Book Description
The Department for Work and Pensions does not yet have enough evidence to demonstrate that its activities to reduce the cost of mistakes by customers have been value for money. Mistakes made by claimants in the information they provide to the Department, termed customer error, are difficult to detect, correct and prevent. The scale of overpayments and underpayments demonstrate a clear imperative for improvement. Mistakes made by customers are difficult for the Department to tackle because they often arise from a change in customers' circumstances, which customers may not realise they have to tell the Department about. Overpayments due to customer error, which are estimated at £1.1 billion in 2009-10, represent a substantial loss to the taxpayer. And underpayments, which were approximately £800 million in 2009-10, can cause hardship for the families affected. The establishment by the Department of the Fraud and Error Council shows a commitment to tackling fraud and error, but there is little evidence that sufficient attention has been paid to reducing losses due to customer mistakes. The Department launched a five year strategy for tackling error in January 2007 but there has been no discernible decrease between 2006-07 and 2009-10 in underpayments and overpayments due to customer error as a percentage of total benefits expenditure. The Department and its agencies do not yet have enough information to target initiatives effectively. Nor is there enough consistently measured data on the costs and benefits of interventions.
Author: Great Britain: National Audit Office
Publisher: The Stationery Office
ISBN: 9780102970036
Category : Social Science
Languages : en
Pages : 40
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Book Description
The Department for Work and Pensions does not yet have enough evidence to demonstrate that its activities to reduce the cost of mistakes by customers have been value for money. Mistakes made by claimants in the information they provide to the Department, termed customer error, are difficult to detect, correct and prevent. The scale of overpayments and underpayments demonstrate a clear imperative for improvement. Mistakes made by customers are difficult for the Department to tackle because they often arise from a change in customers' circumstances, which customers may not realise they have to tell the Department about. Overpayments due to customer error, which are estimated at £1.1 billion in 2009-10, represent a substantial loss to the taxpayer. And underpayments, which were approximately £800 million in 2009-10, can cause hardship for the families affected. The establishment by the Department of the Fraud and Error Council shows a commitment to tackling fraud and error, but there is little evidence that sufficient attention has been paid to reducing losses due to customer mistakes. The Department launched a five year strategy for tackling error in January 2007 but there has been no discernible decrease between 2006-07 and 2009-10 in underpayments and overpayments due to customer error as a percentage of total benefits expenditure. The Department and its agencies do not yet have enough information to target initiatives effectively. Nor is there enough consistently measured data on the costs and benefits of interventions.
Author: Great Britain: Parliament: House of Commons: Committee of Public Accounts
Publisher: The Stationery Office
ISBN: 9780215556745
Category : Business & Economics
Languages : en
Pages : 64
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Book Description
There are around 30 different types of benefits and pensions, and £148 billion was paid out to 20 million people in 2009-10. The Department for Work and Pensions estimates that £2.2 billion of overpayments and £1.3 billion of underpayments were made in 2009-10 as a result of administrative errors by its staff and mistakes by customers. Efforts to tackle error have had little success and levels of error have remained constant since 2007. A joint HM Revenue and Customs and Department for Work and Pensions fraud and error strategy announced in October 2010, along with additional funding of £425 million over four years, is an opportunity to inject a new impetus. Importantly, the Department has not addressed underpayments, despite the hardship that benefit underpayments can create for people in need. Interventions to reduce error must be targeted where they are most likely to get the greatest return. Progress on reducing error requires a better understanding of where and why errors arise, and a greater focus on preventing errors occurring in the first place. The Department is not making use of all available sources of information to identify the reasons why staff make mistakes, where guidance and training efforts should be directed, and to identify which customers are most likely to make mistakes on their benefit claims. Wider welfare reforms have the potential to reduce errors in the long term by simplifying benefits administration, but waiting for the implementation of the Universal Credit is not an option.
Author: Great Britain: National Audit Office
Publisher: The Stationery Office
ISBN: 9780102969740
Category : Business & Economics
Languages : en
Pages : 40
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Book Description
The NAO reports that the Department for Work and Pensions will have to make rapid progress in reorganising the way it operates if it is to meet its target of achieving sustainable running cost reductions of £2.7 billion while implementing substantial welfare reforms and a £17 billion reduction in benefits and pensions by 2014-15. Since 2007, the Department has reported reductions of £2 billion in its running costs, and initial out-turn data show that it met its target from the June 2010 Budget to reduce running costs by £535 million in 2010-11. However, the NAO has concluded that the Department must make progress quickly in order to be able to demonstrate that it can secure sustained cost reductions in a structured and strategic way. The report recognises that the DWP is only at the start of its new cost reduction challenge. However, without basing its running cost reduction plans more on robust information on the profile of its business costs and how that relates to the value of the services delivered, the Department is not in the position to make rational choices about what it should stop doing, what it should change and what it should continue. Recent cost reductions have been based largely on budget restrictions rather than on fundamental reform of working practices. Three months into the Spending Review and the Department does not yet have a detailed model of how it wants to run in the future.
Author: Radek Silhavy
Publisher: Springer Nature
ISBN: 3030774481
Category : Technology & Engineering
Languages : en
Pages : 736
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Book Description
This book constitutes the refereed proceedings of the informatics and cybernetics in intelligent systems section of the 10th Computer Science Online Conference 2021 (CSOC 2021), held online in April 2021. Modern cybernetics and computer engineering papers in the scope of intelligent systems are an essential part of actual research topics. In this book, a discussion of modern algorithms approaches techniques is held.
Author: MCCONNELL
Publisher: McGraw Hill
ISBN: 1526865017
Category : Business & Economics
Languages : en
Pages : 982
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Book Description
eBook: Economics 20th Edition
Author: Sophia Beckett Velez Ph.D.
Publisher: Emerald Group Publishing
ISBN: 1804552232
Category : Business & Economics
Languages : en
Pages : 213
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Book Description
Operational Risk Management in Banks and Idiosyncratic Loss Theory: A Leadership Perspective offers consensus considerations that could bolster effective risk management practices in enterprise-wide risk, thereby helping to control fraud and go beyond the minimum risk assessment requirements set forth by the banking regulators.
Author: Great Britain: Department for Work and Pensions
Publisher: The Stationery Office
ISBN: 0101710526
Category : Political Science
Languages : en
Pages : 144
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Book Description
Dated May 2007
Author: Food and Agriculture Organization of the United Nations
Publisher: Food & Agriculture Org.
ISBN: 9251317895
Category : Technology & Engineering
Languages : en
Pages : 182
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Book Description
The need to reduce food loss and waste is firmly embedded in the 2030 Agenda for Sustainable Development. Food loss and waste reduction is considered important for improving food security and nutrition, promoting environmental sustainability and lowering production costs. However, efforts to reduce food loss and waste will only be effective if informed by a solid understanding of the problem. This report provides new estimates of the percentage of the world’s food lost from production up to the retail level. The report also finds a vast diversity in existing estimates of losses, even for the same commodities and for the same stages in the supply chain. Clearly identifying and understanding critical loss points in specific supply chains – where considerable potential exists for reducing food losses – is crucial to deciding on appropriate measures. The report provides some guiding principles for interventions based on the objectives being pursued through food loss and waste reductions, be they in improved economic efficiency, food security and nutrition, or environmental sustainability.
Author: United States. General Accounting Office
Publisher:
ISBN:
Category : Electronic benefits transfers
Languages : en
Pages : 84
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Book Description
Author: DIANE Publishing Company
Publisher: DIANE Publishing
ISBN: 9780788117077
Category : Political Science
Languages : en
Pages : 94
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Book Description
Examines two alternatives to the coupon-based system for delivering benefits; The use of electronic fund transfer technologies, referred to as electronic benefits transfer, and the distribution of benefits by check, referred to as cash-out. Also examines the effects that the alternatives might have on the programs costs, number of participants, and assurance that benefits are actually used for food. 7 charts and tables
