Recruiting and Retaining Call Center Employees (In Action Case Study Series) PDF Download
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Author: Natalie Petouhoff
Publisher: Association for Talent Development
ISBN: 1607288702
Category : Business & Economics
Languages : en
Pages : 234
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Book Description
What's your strategy to remain competitive? Trainers realize that recruiting the right people with the right skills and providing them with great training is key to creating a great business. With the arrival of measurement and return-on-investment calculations for these key business activities comes the realization from business professionals that performance management does make a difference in profits, sales, and customer satisfaction. With a company's need to recruit and keep the best talent, performance management is its best strategy for remaining competitive in the global marketplace in which employees have more choices than ever before. Performance management is used to improve both personal and organizational skills. Recruiting and Retaining Call Center Employees illustrates the various ways employees can reach their potential and thereby contribute to the bottom line, made all the more profitable by creating stronger and more stable companies that can offer higher wages and excellent benefit packages. Combining theory with practical advice on training, recruiting, and evaluating programs, this book provides the trainer with practical models and guides. Plus, cases on process and technology provide a full range of solutions in creating a call center that is well ahead of the competition. ASTD is proud to present the 22nd book in the IN ACTION series: 11 cases that provide numerous examples of performance management programs in diverse applications. One basic premise remains constant in all of the applications: People matter most, and, when they adopt a relationship-based leadership style, the workplace becomes successful. Performance management involves all willing participants creating a learning environment together.
Author: Natalie Petouhoff
Publisher: Association for Talent Development
ISBN: 1607288702
Category : Business & Economics
Languages : en
Pages : 234
Get Book Here
Book Description
What's your strategy to remain competitive? Trainers realize that recruiting the right people with the right skills and providing them with great training is key to creating a great business. With the arrival of measurement and return-on-investment calculations for these key business activities comes the realization from business professionals that performance management does make a difference in profits, sales, and customer satisfaction. With a company's need to recruit and keep the best talent, performance management is its best strategy for remaining competitive in the global marketplace in which employees have more choices than ever before. Performance management is used to improve both personal and organizational skills. Recruiting and Retaining Call Center Employees illustrates the various ways employees can reach their potential and thereby contribute to the bottom line, made all the more profitable by creating stronger and more stable companies that can offer higher wages and excellent benefit packages. Combining theory with practical advice on training, recruiting, and evaluating programs, this book provides the trainer with practical models and guides. Plus, cases on process and technology provide a full range of solutions in creating a call center that is well ahead of the competition. ASTD is proud to present the 22nd book in the IN ACTION series: 11 cases that provide numerous examples of performance management programs in diverse applications. One basic premise remains constant in all of the applications: People matter most, and, when they adopt a relationship-based leadership style, the workplace becomes successful. Performance management involves all willing participants creating a learning environment together.
Author: Patricia Pulliam Phillips
Publisher: Association for Talent Development
ISBN: 1607289083
Category : Business & Economics
Languages : en
Pages : 195
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Book Description
Keeping and retaining your best, high-performing employees is tough. But here's a resource that helps you take the best retention strategies from other organizations and apply them to your own situation. Explore what others are doing about managing retention, and learn about retention's impact on the individual employee who has chosen to leave or has been forced to leave an organization. This book includes 10 case studies on important topics, such as using recognition to manage retention, reinvigorating a mature company and using an internal degree program to reduce turnover.
Author:
Publisher:
ISBN:
Category : Civil service
Languages : en
Pages : 282
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Book Description
Author: Jon Anton
Publisher:
ISBN: 9780130990693
Category : Business & Economics
Languages : en
Pages : 276
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Book Description
This work recommends initiatives for improving customer service and managing change, describing methodologies geared toward building relationships through customer-perceived value instruments, monitoring customer relationship indices, and changing the corporate culture and the way people work. Anton is director of benchmark research at Purdue University's Center for Customer-Driven Quality. Petouhoff works in the private sector. Annotation copyrighted by Book News, Inc., Portland, OR.
Author: Catherine D. Fyock
Publisher: HR Source Book
ISBN:
Category : Business & Economics
Languages : en
Pages : 236
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Book Description
CD-ROM contains: files to help you use the sample forms described in the book.
Author: Gábor Békés
Publisher: Cambridge University Press
ISBN: 1108582672
Category : Business & Economics
Languages : en
Pages : 742
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Book Description
This textbook provides future data analysts with the tools, methods, and skills needed to answer data-focused, real-life questions; to carry out data analysis; and to visualize and interpret results to support better decisions in business, economics, and public policy. Data wrangling and exploration, regression analysis, machine learning, and causal analysis are comprehensively covered, as well as when, why, and how the methods work, and how they relate to each other. As the most effective way to communicate data analysis, running case studies play a central role in this textbook. Each case starts with an industry-relevant question and answers it by using real-world data and applying the tools and methods covered in the textbook. Learning is then consolidated by 360 practice questions and 120 data exercises. Extensive online resources, including raw and cleaned data and codes for all analysis in Stata, R, and Python, can be found at www.gabors-data-analysis.com.
Author:
Publisher:
ISBN:
Category : Education
Languages : en
Pages : 748
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Book Description
Author: U. Jerinabi
Publisher: Allied Publishers
ISBN: 8184248024
Category : Business & Economics
Languages : en
Pages : 574
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Book Description
Entrepreneurship and Innovation are the key drivers for generating wealth from knowledge. The readings of this book will indisputably enrich the knowledge on phase of Creative and Innovative Entrepreneurship in India.
Author:
Publisher:
ISBN:
Category : Industries
Languages : en
Pages : 282
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Book Description
Author: William S. Hubbartt
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 302
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Book Description
Preparing business managers and human resources professionals for the myriad questions surrounding the new Health Insurance Portability and Accountability (HIPAA) Privacy Rule, this guide has more than 80 tools that help employers understand and comply with the new statutes. Sample policies, procedures, and forms will aid in quickly developing a privacy program, and training materials will aid in educating employees as to its requirements. Checklists and training materials include requirements for group health plans, an authorization checklist, and a training leader’s guide. A section-by-section summary of the Privacy Rule provides an accessible, summarized reference. A CD-ROM with forms, policies, checklists, and training materials in both PDF and rich text formats is included.
