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Author: Kristin Baird
Publisher: eBookIt.com
ISBN: 1456601172
Category : Business & Economics
Languages : en
Pages : 209
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Book Description
Raising the Bar on Service Excellence concentrates on five crucial leadership actions that will shift your organization from good to great. Once again, Baird pushes the reader out of the theory mode and into action. Each chapter features case examples and concludes with specific leadership action steps that will bring the organization closer to living the mission, vision, values and brand promise.
Author: Kristin Baird
Publisher: eBookIt.com
ISBN: 1456601172
Category : Business & Economics
Languages : en
Pages : 209
Get Book Here
Book Description
Raising the Bar on Service Excellence concentrates on five crucial leadership actions that will shift your organization from good to great. Once again, Baird pushes the reader out of the theory mode and into action. Each chapter features case examples and concludes with specific leadership action steps that will bring the organization closer to living the mission, vision, values and brand promise.
Author: Richard DuFour
Publisher: Solution Tree Press
ISBN: 1935542397
Category : Education
Languages : en
Pages : 353
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Book Description
This expansion of Whatever It Takes sharpens the focus on the pyramid of interventions strategy. The authors examine case studies of schools and districts across North America to illustrate how PLC at WorkTM is a sustainable and transferable process that ensures struggling students get the support they need to achieve. They address how to enrich and extend the learning of proficient students and explain how PLC intervention processes align with RTI legislation.
Author: Jon Taffer
Publisher: Houghton Mifflin Harcourt
ISBN: 0544148304
Category : Business & Economics
Languages : en
Pages : 259
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Book Description
Bar and restaurant expert and host of Bar Rescue Jon Taffer offers a no-nonsense strategy for making your business successful by creating the right emotional reactions in your customers.
Author: Talmage Boston
Publisher:
ISBN: 9781892542847
Category : Lawyers
Languages : en
Pages : 211
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Book Description
Author: Kenneth E. Clow
Publisher: SAGE Publications
ISBN: 1483342956
Category : Business & Economics
Languages : en
Pages : 719
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Book Description
This concise new text covers all the traditional topics of the course, and also contemporary subjects such as data warehousing, Web site management, and CRM — all areas of work that students will encounter in their future marketing careers. Unique to this text is its customer orientation, reflected in its content, but also in the way that the authors organize the material through the sequence of customer acquisition, interactions, and retention. Each chapter includes topical mini-cases such as the launch of the iPhone, e-Harmony.com, and Southwest Airlines. In addition, there are eight full cases in the back of the book, together with a helpful student guide to analyzing a case.
Author: Theo Gilbert-Jamison
Publisher: AuthorHouse
ISBN: 1434365573
Category : Self-Help
Languages : en
Pages : 142
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Book Description
There's no available information at this time. Author will provide once information is available.
Author: Ken Welsh
Publisher: Happy About
ISBN: 1600050948
Category : Business & Economics
Languages : en
Pages : 105
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Book Description
Welsh sets the framework for anyone anywhere to develop a level of customer service excellence which will differentiate any business from its competition.
Author: Raul Pupo
Publisher: Lulu.com
ISBN: 0359741754
Category : Business & Economics
Languages : en
Pages : 348
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Book Description
Why Service Matters is a collection of over fifty essays that Raul Pupo asserts will change the way you think about service. What consumers in business, education, and government receive by way of service has gotten progressively worse over time. What is most distressing, however, is that there does not appear to be any cause for optimism that the shoddy service being dished out to consumers will improve any time soon. That is, not unless and until leaders come to grips with the fact that service to the customer is grounded in four critical success factors or foundational propositions: a leadership that unequivocally believes they are in business, first and foremost, to serve the customer; a strategic planning regimen centered on the customer; an ethic of service to guide the organization to always err on behalf of the customer; and a competent, motivated, supported, and empowered front-line organization.
Author: Amy Miocevich
Publisher: John Wiley & Sons
ISBN: 1394184565
Category : Business & Economics
Languages : en
Pages : 264
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Book Description
Grow your business faster with this revolutionary marketing framework Do you want to stop wasting time and money on marketing that doesn’t get results? The Very Good Marketing Guide explains exactly where to spend your next marketing dollar and where to focus your attention — so your marketing will make a real difference in growing your business and profits. In this book, marketing expert Amy Miocevich shares a simple but genius 5-step model for marketing your small business. She reveals crucial insights into why marketing fails, including common mistakes and marketing myths, and shows you how to assess where and why your marketing is most effective. With The Very Good Marketing Guide, you’ll create targeted solutions for turning strangers into customers — and customers into superfans of your business and brand. Whether you’re a manager, a small business owner, or an entrepreneur, you’ll learn how to: Understand and use your marketing data more effectively Improve conversion rates at every touch point Nurture your most valuable customer and client relationships Make sure your website and social media are doing what they should Create a marketing strategy that’s uniquely suited to your business’s needs With a clear and practical framework, real-life examples, and timeless principles you can apply, this is the ultimate practical guide for marketing success. The Very Good Marketing Guide will help you to direct your energy where it gets the best results ... which ultimately means you can get back to doing what your business does best!
Author: Maxine Kamin
Publisher: Routledge
ISBN: 0750663634
Category : Business & Economics
Languages : en
Pages : 226
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Book Description
A practical, hands-on road map to help the reader quickly develop training in customer service. It offers all the exercises, handouts, assessments, structured experiences and ready-to-use presentations needed to develop effective training sessions.
