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Author: Pradip N. Khandwalla
Publisher: Notion Press
ISBN: 1639575928
Category : Education
Languages : en
Pages : 377
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Book Description
Our civilization is at crossroads. It is brightened by unprecedented technological advances and blighted by murderous strife and unsustainable development. The book argues that the way forward is through management excellence of the key institutions of society: enterprises, not-for-profits, communities, other civil society institutions, organs of the state and so forth. The book explains, with the help of numerous live examples and research findings, what management excellence means for each of these institutional forms, and how it can be harnessed to lift the quality of civilization – towards widespread humaneness, creativity and performance excellence.
Author: Pradip N. Khandwalla
Publisher: Notion Press
ISBN: 1639575928
Category : Education
Languages : en
Pages : 377
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Book Description
Our civilization is at crossroads. It is brightened by unprecedented technological advances and blighted by murderous strife and unsustainable development. The book argues that the way forward is through management excellence of the key institutions of society: enterprises, not-for-profits, communities, other civil society institutions, organs of the state and so forth. The book explains, with the help of numerous live examples and research findings, what management excellence means for each of these institutional forms, and how it can be harnessed to lift the quality of civilization – towards widespread humaneness, creativity and performance excellence.
Author: Robert A. Rudzki
Publisher: J. Ross Publishing
ISBN: 1604270594
Category : Business & Economics
Languages : en
Pages : 449
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Book Description
Presents roadmap to implementing next level supply management practices and strategies. This title outlines the critical success factors for leading your company to the next level in procurement practices and performance and provides a transformation model to improve bottom-line results.
Author: Clive Deadman
Publisher: Troubador Publishing Ltd
ISBN: 9781848763661
Category : Asset-liability management
Languages : en
Pages : 0
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Book Description
Utility providers are under pressure from all sides to reduce costs, while improving availability, reliability, safety and sustainability: and as economies battle to recover from the 2008-2010 recession, utility company spending and results will be under closer scrutiny than ever to deliver more performance for less. This book explores the new techniques which are being used by leading utilities While relevant to everyone regulating, supplying or working in the utility sector, this book is important for us all. As the assets employed by utilities account for 5% of global GDP the cost of replacing our aging utility infrastrucutrue is unaffordable. However, utility services are essential to civilisation. Without clean water, safe sewerage and reliable power, economies collapse and societies are prey to darkness and disease. This book answers the key question of how utilities can select the right goals, organisational design, culture and engineering tools, whch allow them to manage their complex asset bases and deliver truly excellent performance. With 37 case studies and 50 diagrams, it illustrates the snakes and ladders that leading utilities have experienced on the path to excellence.
Author: André De Waal
Publisher: John Wiley & Sons
ISBN:
Category : Business & Economics
Languages : en
Pages : 264
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Book Description
Explains the competencies a manager must possess in order to use a balanced scorecard. * Features case studies of corporations who have successfully used the human element when implementing the balanced scorecard as a PMS.
Author: Svafa Gronfeldt
Publisher: SAGE
ISBN: 1452279128
Category : Business & Economics
Languages : en
Pages : 337
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Book Description
The purpose of this book is to provide a comprehensive theoretical framework as well as practical strategies—not just for survival but for a true search for excellence in the uncertain and ever-changing world of customer service management. The theoretical framework is based on the notion that customer service contains three key variables: a promise, a process, and people. After going through the step-by-step process of service management, the reader will have the necessary understanding and skill to choose the right strategy for the right circumstances, to design service processes, to identify the means and methods to implement these processes, and to measure the outcome. Key Features: Shares insight from CEO′s on how service leaders think, strategize, and apply tools of the trade to achieve their objectives Relates chapter content to real world challenges faced by corporations Includes a discussion on both quantitative and qualitative methods in a service context Conceptualizes the new paradigm of service leadership and the development of a multi-disciplinary approach to the topic Provides an Instructor′s Manual on CD containing an outline of the text with teaching points, PowerPoint slides for every chapter, a test bank, answers to end-of-chapter questions, and sample syllabi Service Leadership: The Quest for Competitive Advantage provides an accessible application of theory suitable for upper level undergraduate and graduate courses in Service Management, Service Marketing, Customer Service, Human Resource Management, and Leadership.
Author: United States. Congress. House. Committee on Appropriations. Subcommittee on Department of the Interior and Related Agencies
Publisher:
ISBN:
Category : United States
Languages : en
Pages : 1692
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Book Description
Author: Chris McChesney
Publisher: Simon and Schuster
ISBN: 1451627068
Category : Business & Economics
Languages : en
Pages : 352
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Book Description
BUSINESS STRATEGY. "The 4 Disciplines of Execution "offers the what but also how effective execution is achieved. They share numerous examples of companies that have done just that, not once, but over and over again. This is a book that every leader should read! (Clayton Christensen, Professor, Harvard Business School, and author of "The Innovator s Dilemma)." Do you remember the last major initiative you watched die in your organization? Did it go down with a loud crash? Or was it slowly and quietly suffocated by other competing priorities? By the time it finally disappeared, it s likely no one even noticed. What happened? The whirlwind of urgent activity required to keep things running day-to-day devoured all the time and energy you needed to invest in executing your strategy for tomorrow. "The 4 Disciplines of Execution" can change all that forever.
Author: United States. Congress. House. Committee on Appropriations. Subcommittee on Department of the Interior and Related Agencies
Publisher:
ISBN:
Category : Political Science
Languages : en
Pages : 792
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Book Description
Author: Stormy Friday
Publisher: John Wiley & Sons
ISBN: 9780471023227
Category : Business & Economics
Languages : en
Pages : 244
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Book Description
As a facility manager, you're concerned with building quality into your operation but possibly unsure about how to go about it in a systematic way. Perhaps it's because a Total Quality Management program seems too imposing and costly for your department to undertake. Or maybe you're leery of certain aspects of such a concerted effort, like measuring quality or marketing facility services, because they've never been adequately explained to you. Possessing considerable backgrounds in facility management, Stormy Friday and Dave Cotts understand these uncertainties. In Quality Facility Management, they have pooled their knowledge and experience to develop a comprehensive resource that demystifies the quality movement and shows you how to apply the old-fashioned but enduring commonsense principles of quality management often overshadowed by TQM. Flecked with humor and written as if the authors were simply talking to you, this refreshing new book identifies the five major elements underpinning any effective quality facility management program and takes you step by step through each one in a detailed yet accessible way. Gradually, you learn how to put these elements all together and—by incorporating selected modern techniques—devise a program to meet your specific situation. With the help of real-world examples, checklists, and other how-to aids, Quality Facility Management reveals: Why customers must be the driving force behind your quality effort, how you can exceed customers' performance expectations, and how you can effectively recover from service mistakes How quality facility management has its roots in TQM, what constitutes the major aspects of a TQM program, and how you can implement quality facility management without a full-blown TQM program Which aspects of your operation need to be measured and evaluated, which measuring tools should be used, and how to get your customers involved in the measurement process How to develop a facility marketing plan that increases awareness of your services, improves your image as a provider, and acts as an "insurance policy" in retaining the support of senior management in the face of organizational upheaval How to engineer a program of continuous quality improvement by assuming a specific leadership role, empowering frontline staff, instituting effective customer service training, and partnering with vendors The final chapter provides a bounty of practical case histories of companies that are realizing quality facility management right now, including major organizations like Celestica, Bell Atlantic, Hewlett-Packard, and Lockheed. Here, you'll find ample evidence of quality tools and strategies at work—from interior preventive maintenance crews to staff productivity improvements, infrastructure planning teams to customer satisfaction programs. Indeed, whether you're in the public or private sector, in a large or small facility, part of an in-house organization or a contracted firm, Quality Facility Management enables you to plan, organize, staff, direct, and evaluate for quality, so that you maximize your department's responsiveness to customers and your value to top management. Quality facility management is the only way to do business. Here's the only way to do quality facility management. Facility managers want to answer the call for quality but many feel they don't have the resources or guidance to make it an essential feature of their operation. Total Quality Management programs require too much of them and various aspects of the quality effort, whether it's quality measurement or facility marketing, seem hard to carry out or even beside the point. Finally there's a sensible guide that enables you to build quality into your department simply by applying basic, old-fashioned quality principles and selected modern techniques—Quality Facility Management With the assistance of examples, checklists, and other handy tools, this invigorating resource reveals the five key aspects of quality facility management and shows you how to bring them all together to develop a program that fits your particular circumstances. Emphasizing why your customers are the driving force behind your quality efforts, Quality Facility Management helps you: Surpass customers' performance expectations and recover effectively from even the most damaging mistakes Provide quality facility management without implementing a formal TQM program Accurately measure critical aspects of your operation and act effectively on that feedback Devise a facility marketing plan that enhances your department's image with customers and top management Put a program of continuous quality improvement into effect through leadership, staff training and empowerment, vendor collaborations, and other proven means Packed with case studies of facility managers who are building quality into their operation, Friday and Cotts's Quality Facility Management illustrates how your quest for quality can dramatically upgrade customer and senior management satisfaction—without draining department resources.
Author: Mr. Chandra Prakash Dwivedi
Publisher: JEC PUBLICATION
ISBN: 9361759256
Category : Medical
Languages : en
Pages : 241
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Book Description
Welcome to the field of management theory for community pharmacies. This book provides a thorough overview of the complex dynamics involved in running a community pharmacy, covering the theoretical underpinnings as well as the real-world applications necessary for success in this industry. Community pharmacies are essential to the healthcare system because they are easily accessible points of care for people living in their neighborhoods. Therefore, good management techniques are essential to both guaranteeing these pharmacies run smoothly and providing patients with high-quality medical care. We cover a wide range of topics in this book, from the foundations of pharmacy management principles to sophisticated techniques for improving workflow effectiveness, raising patient engagement, and overcoming regulatory obstacles. Based on the most recent studies and industry insights, every chapter provides insightful viewpoints and useful advice specific to the demands of running a community pharmacy. Whether you are a student hoping to work in pharmacy or an experienced professional looking to hone your management techniques, this book will give you the knowledge and resources you need to succeed in the always changing world of community pharmacy practice I urge you to approach each chapter as you begin this educational journey with an open mind and an inquisitive spirit. Accept the chances for education and development that are ahead of you, and may this book be a reliable ally in your quest for management excellence in community pharmacies.
