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Author: National Performance Review (U.S.)
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 236
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Book Description
Author: National Performance Review (U.S.)
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 236
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Book Description
Author: Vineet Nayar
Publisher: Harvard Business Press
ISBN: 1422139069
Category : Business & Economics
Languages : en
Pages : 210
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Book Description
Imagine a management philosophy based not upon serving a company's customers, but on serving the company's employees. Vineet Nayar, CEO of HCL Technologies in India, has put such a philosophy into practice with remarkable results. His "employee first, customer second" mantra has been recognized globally as an example of organizational innovation, and was deemed a "new and radical management philosophy" ripe for the picking in the Western world by Business Week. In this book, Nayar himself describes his blunt refusal to treat the flesh and blood of HCL--its people--as "human resource" or as "intellectual capital" or even as an asset like all its other assets-and how his unique perspective led to an holistic transformation of his organization. By putting employees on top of the organizational pyramid, he argues, your company can fully realize the value created in the interface between customers and employees. This book leads managers and executives through the five core aspects of Nayar's approach, demonstrating how to create a sense of urgency, overhaul incentives and reporting structures, foster transparency in communications and feedback, provide platforms for achievement and personal growth, and finally recognize the potential of every individual in the organization. The "Employee First" philosophy should be the fulcrum of the transformation journey of any organization.
Author:
Publisher:
ISBN:
Category : Customer services
Languages : en
Pages : 36
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Book Description
Author: Harley Manning
Publisher: Houghton Mifflin Harcourt
ISBN: 0547913982
Category : Business & Economics
Languages : en
Pages : 275
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Book Description
For readers of "Delivering Happiness" and "The New Gold Standard"--a revolutionary approach to understanding and mastering the customer experience from Forrester Research.
Author: National Performance Review (U.S.)
Publisher:
ISBN:
Category : Administrative agencies
Languages : en
Pages : 28
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Book Description
Author: Andy Bruce
Publisher: Penguin
ISBN: 0756662710
Category : Business & Economics
Languages : en
Pages : 132
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Book Description
DK's best-selling Essential Managers series are ideal for managers at every level. These compact references demonstrate the techniques and skills that are useful in any work environment, making this series the most accessible single-subject business guides on the market.
Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 120
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Book Description
Author: National Performance Review (U.S.)
Publisher:
ISBN:
Category : Administrative agencies
Languages : en
Pages : 32
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Book Description
Author: Andy Bruce
Publisher: Dorling Kindersley Ltd
ISBN: 1405352337
Category : Business & Economics
Languages : en
Pages : 130
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Book Description
Focus your organisation on customers and form successful working partnerships with clients.
Author: Frances X. Frei
Publisher: Harvard Business Press
ISBN: 1422133311
Category : Customer relations
Languages : en
Pages : 262
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Book Description
Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.
