Purchasing and Materials Management's Role in Total Quality Management and Customer Satisfaction PDF Download
Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download Purchasing and Materials Management's Role in Total Quality Management and Customer Satisfaction PDF full book. Access full book title Purchasing and Materials Management's Role in Total Quality Management and Customer Satisfaction by Joseph Robert Carter. Download full books in PDF and EPUB format.
Author: Joseph Robert Carter
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 340
Get Book Here
Book Description
Author: Joseph Robert Carter
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 92
Get Book Here
Book Description
Author: Barbara B. Flynn
Publisher: CRC Press
ISBN: 1439815542
Category : Business & Economics
Languages : en
Pages : 436
Get Book Here
Book Description
While there is substantial research surrounding manufacturing and design-related product hazards, little has been written about supply chain product hazards and how they impact supply chain quality management. Filling this need, Global Supply Chain Quality Management: Product Recalls and Their Impact draws together key insights and research findings from a global research project on product safety and recalls. The book presents detailed case studies of six extended global supply chains within three industries: toys, food, and pharmaceuticals. These case studies cover U.S. companies with supply chains that extend into China and provide the perspectives of both U.S. and Chinese executives. It includes coverage of several highly publicized product recalls, including Ford Pinto, Extra Strength Tylenol, melamine-tainted milk, Mattel, and Toyota. Presenting detailed examples of both poor and best practices, the text supplies firsthand accounts from key players in well-known product recalls. It outlines an event study methodology that can help readers determine the true financial impact of a product recall announcement. It also describes how to conduct controlled experiments to determine the effect of various recall strategies on consumers. The book describes how alternative product recall strategies can influence consumers' perception of your organization's corporate social legitimacy as well as their future purchasing behaviors. Although the text focuses on product quality within the supply chain, it also sheds light on other sources of product hazards—sharing a wide-ranging perspectives and current methodologies.
Author: Jeet Patidar
Publisher: S. Chand Publishing
ISBN: 8121936489
Category : Business & Economics
Languages : en
Pages : 359
Get Book Here
Book Description
For the Students of B.E./B.Tech. and M.Tech. (Production and Industrial Management) also useful for BBA and MBA Courses. The book begins with the concept and objectives of purchasing and moves on to discuss such topics as classification, codification, specifications and standardization of materials, which aid in effective purchasing, in view of their economic importance
Author: Dean S. Ammer
Publisher: McGraw-Hill/Irwin
ISBN:
Category : Business & Economics
Languages : en
Pages : 714
Get Book Here
Book Description
Author: Peratec Ltd
Publisher: Springer Science & Business Media
ISBN: 9780412586408
Category : Business & Economics
Languages : en
Pages : 212
Get Book Here
Book Description
Quality is a customer issue. It arises because customers require products and services, which not only meet their performance requirements but are satisfac tory in terms of safety, length of working life and pride of ownership. In a manufacturing organization, therefore, the achievement of quality standards is not restricted to the production departments. It extends to all parts of the business from conceptual design to marketing, from order processing and distribution. A quality product is not just a solidly made item dating from the days when 'Made in Britain' distinguished goods from all the inferior products coming out of the emerging industries of the Far East. It is a product which ranks high against all the criteria which sophisticated consumers now use to evaluate the things they buy. If you agree with the argument that a company is much more likely to produce high quality if all departments are motivated to achieve high quality results then you already have a good understanding of the basic principles of Total Quality Management (TQM). But TQM is not a 'quick fix' or a magic cure. It is a management technique designed to involve all parts of the business in the pursuit of, and commitment to, the highest quality result. By involving everyone from the Chief Executive to the most junior employee in the company's objectives, in a way which means something in their particular job, the company is well on the way to achieving the best results its workforce can achieve.
Author: Michiel R. Leenders
Publisher: Irwin Professional Publishing
ISBN:
Category : Business & Economics
Languages : en
Pages : 608
Get Book Here
Book Description
Author: Gary J. Zenz
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 568
Get Book Here
Book Description
This widely used text introduces readers to the principles and procedures of purchasing and materials management. Substantially revised for this Sixth Edition, Purchasing and the Management of Materials includes new chapters on international purchasing and value analysis, and an expanded treatment of computer applications. Also new is a discussion of deregulation as a transportation variable, a fresh look at cost-price analysis, an outline of relevant economic concepts, as well as material on conglomerate organizations, multinational operations, international sourcing, and vice-president sourcing. Six entirely new cases have been added. In addition, topics have been organized to make the book an effective preparation for the Certified Purchasing Managers and American Production and Inventory Control Society exams. However, despite all the changes made to this edition, the coverage of fundamental purchasing and related materials management concerns, which provided the framework of highly successful earlier editions, has been carefully preserved.
Author: Fred Sollish
Publisher: John Wiley & Sons
ISBN: 0470130881
Category : Business & Economics
Languages : en
Pages : 483
Get Book Here
Book Description
The Procurement and Supply Manager's Desk Reference "Finally, a cohesive volume written for the worldwide profession of purchasing and supply chain management." —James D. Reeds, CPM, CFPIM, CIRM, CPCM, President, Institute for Supply Management-Silicon Valley "Great resource. This work is educational, informative, and certainly, most practical." —Peter Sterlacci, Director, Professional Development, San Jose State University "Complete with useful information-the authors are extraordinary experts in the field of supply chain management." —Michael Geraghty, MBA, President, Geraghty International, and author of Anybody Can Negotiate—Even You! Destined to become every supply manager's essential desktop tool with in-depth, authoritative coverage of each topic Leaving no stone unturned in covering all aspects of the purchasing and sourcing function, The Procurement and Supply Manager's Desk Reference is filled with everything every supply manager needs to know about the key roles and responsibilities of a procurement manager. Filled with practical aids such as checklists and customizable forms, this essential book provides an easy-to-use road map for the supply manager in the new millennium. With an eye toward incorporating proactive strategies and best practices, The Procurement and Supply Manager's Desk Reference offers detailed coverage and tips on: Procurement and Best Business Practices Sourcing Management How to select suppliers and measure performance The best way to leverage computer systems Providing value to the organization Identifying those strategies that will work best for your business for years to come
Author: S. Thomas Foster
Publisher: Wiley Global Education
ISBN: 1119883849
Category : Business & Economics
Languages : en
Pages : 497
Get Book Here
Book Description
In the newly revised seventh edition of Managing Quality: Integrating the Supply Chain, a decorated team of operations experts delivers a thorough introduction to quality management with an enduring emphasis on the importance of the supply chain for quality improvement. You'll obtain an integrated understanding of the customers, suppliers, technology, and people essential to maintaining and enhancing product quality in business. This latest edition combines the unifying theme of the supply chain with the latest developments in critical subject areas, like Lean, Six Sigma, and service quality. Updated vignettes and references maintain the currency of the work, while new content expands its scope and increases readability and accessibility for students of operations, quality management, and business.
Author: Kalman I. Perlman
Publisher: Irwin Professional Publishing
ISBN:
Category : Business & Economics
Languages : en
Pages : 490
Get Book Here
Book Description
