Author: Douglas F. Morgan
Publisher: Routledge
ISBN: 0429832915
Category : Political Science
Languages : en
Pages : 399
Book Description
Most leadership literature stems from and focuses on the private sector, emphasizing personal qualities that bind leaders and followers to a shared purpose. As the authors of New Public Leadership argue, if these shared purposes do not build trust and legitimacy in public institutions, such traditional leadership tropes fall short of the standard demanded by contemporary public servants. For twenty years the authors have been developing a leadership education and training framework specifically designed to encourage public service professionals to ‘lead from where they sit.’ This book presents that comprehensive, integrated, and practical leadership framework, grounded in the uniqueness of public legal missions, culture, history and values. The authors explore three key elements of leadership success: 1) an understanding of our public service context, including the history, the values and the institutions that comprise our leadership setting, 2) a set of tools designed to help leaders initiate collective action in wicked challenge settings, and 3) tools to support sound judgment, enabling leaders to do the right thing in the right circumstances for the right reasons. The authors further provide readers with a basic understanding of democratic institutions, encouraging them to work within and across multiple vertical and horizontal systems of authority. The book is organized into four sections, each of which is accompanied by a Master Case that provides the reader with an opportunity to apply the principles and leadership tools discussed in the text to practice. To further reinforce the practice-centered approach to leadership knowledge and skills, the authors have developed an accompanying EMERGE Leadership Handbook, complete with exercises, available online. Written specifically with the practicing public manager in mind, this book arms public servants with a large repertoire of leadership skills, designed to accommodate changing public values and conflicting priorities at all levels of our public organizations.
New Public Leadership
Author: Douglas F. Morgan
Publisher: Routledge
ISBN: 0429832915
Category : Political Science
Languages : en
Pages : 399
Book Description
Most leadership literature stems from and focuses on the private sector, emphasizing personal qualities that bind leaders and followers to a shared purpose. As the authors of New Public Leadership argue, if these shared purposes do not build trust and legitimacy in public institutions, such traditional leadership tropes fall short of the standard demanded by contemporary public servants. For twenty years the authors have been developing a leadership education and training framework specifically designed to encourage public service professionals to ‘lead from where they sit.’ This book presents that comprehensive, integrated, and practical leadership framework, grounded in the uniqueness of public legal missions, culture, history and values. The authors explore three key elements of leadership success: 1) an understanding of our public service context, including the history, the values and the institutions that comprise our leadership setting, 2) a set of tools designed to help leaders initiate collective action in wicked challenge settings, and 3) tools to support sound judgment, enabling leaders to do the right thing in the right circumstances for the right reasons. The authors further provide readers with a basic understanding of democratic institutions, encouraging them to work within and across multiple vertical and horizontal systems of authority. The book is organized into four sections, each of which is accompanied by a Master Case that provides the reader with an opportunity to apply the principles and leadership tools discussed in the text to practice. To further reinforce the practice-centered approach to leadership knowledge and skills, the authors have developed an accompanying EMERGE Leadership Handbook, complete with exercises, available online. Written specifically with the practicing public manager in mind, this book arms public servants with a large repertoire of leadership skills, designed to accommodate changing public values and conflicting priorities at all levels of our public organizations.
Publisher: Routledge
ISBN: 0429832915
Category : Political Science
Languages : en
Pages : 399
Book Description
Most leadership literature stems from and focuses on the private sector, emphasizing personal qualities that bind leaders and followers to a shared purpose. As the authors of New Public Leadership argue, if these shared purposes do not build trust and legitimacy in public institutions, such traditional leadership tropes fall short of the standard demanded by contemporary public servants. For twenty years the authors have been developing a leadership education and training framework specifically designed to encourage public service professionals to ‘lead from where they sit.’ This book presents that comprehensive, integrated, and practical leadership framework, grounded in the uniqueness of public legal missions, culture, history and values. The authors explore three key elements of leadership success: 1) an understanding of our public service context, including the history, the values and the institutions that comprise our leadership setting, 2) a set of tools designed to help leaders initiate collective action in wicked challenge settings, and 3) tools to support sound judgment, enabling leaders to do the right thing in the right circumstances for the right reasons. The authors further provide readers with a basic understanding of democratic institutions, encouraging them to work within and across multiple vertical and horizontal systems of authority. The book is organized into four sections, each of which is accompanied by a Master Case that provides the reader with an opportunity to apply the principles and leadership tools discussed in the text to practice. To further reinforce the practice-centered approach to leadership knowledge and skills, the authors have developed an accompanying EMERGE Leadership Handbook, complete with exercises, available online. Written specifically with the practicing public manager in mind, this book arms public servants with a large repertoire of leadership skills, designed to accommodate changing public values and conflicting priorities at all levels of our public organizations.
Leadership in Public Organizations
Author: Montgomery Van Wart
Publisher: Routledge
ISBN: 135197680X
Category : Business & Economics
Languages : en
Pages : 581
Book Description
Now in a completely revised and updated Third Edition, Leadership in Public Organizations provides a compact but complete analysis of leadership for students and practitioners who work in public and nonprofit organizations. Offering a comprehensive review of leadership theories in the field, from the classic to the cutting-edge, and how they relate specifically to the public sector context, this textbook covers the major competency clusters in detail, supported by research findings as well as practical guidelines for improvement. These competencies are graphically portrayed in a leadership action cycle that aids readers in visually connecting theory and practice. Including questions for discussion and analysis and hypothetical scenarios for each chapter, as well as an easily reproducible leadership assessment instrument students may use to apply the theories they’ve learned, this Third Edition also explores: The rise of e-leadership, or the relationship between leadership and information and communication technologies, as well as the role leaders play in selecting those technologies The challenges of nonprofit management leadership, including an extensive case study designed to illustrate the differences between public and nonprofit sector leadership curricula Separate, dedicated chapters on charismatic and transformational leadership; distributed leadership; ethics-based leadership; and power, world cultures, diversity, gender, complexity, social change, and strategy. Leadership in Public Organizations is an essential core text designed specifically with upper-level and graduate Public Administration courses on leadership in mind, but it has also proven an indispensable guidebook for professionals seeking insight into the role of successful leadership behavior in the public sector. It can further be used as supplementary reading in introductory courses examining management competencies, in leadership classes to provide practical self-help and improvement models, and in Organizational Theory classes that wish to balance organizational perspectives with individual development.
Publisher: Routledge
ISBN: 135197680X
Category : Business & Economics
Languages : en
Pages : 581
Book Description
Now in a completely revised and updated Third Edition, Leadership in Public Organizations provides a compact but complete analysis of leadership for students and practitioners who work in public and nonprofit organizations. Offering a comprehensive review of leadership theories in the field, from the classic to the cutting-edge, and how they relate specifically to the public sector context, this textbook covers the major competency clusters in detail, supported by research findings as well as practical guidelines for improvement. These competencies are graphically portrayed in a leadership action cycle that aids readers in visually connecting theory and practice. Including questions for discussion and analysis and hypothetical scenarios for each chapter, as well as an easily reproducible leadership assessment instrument students may use to apply the theories they’ve learned, this Third Edition also explores: The rise of e-leadership, or the relationship between leadership and information and communication technologies, as well as the role leaders play in selecting those technologies The challenges of nonprofit management leadership, including an extensive case study designed to illustrate the differences between public and nonprofit sector leadership curricula Separate, dedicated chapters on charismatic and transformational leadership; distributed leadership; ethics-based leadership; and power, world cultures, diversity, gender, complexity, social change, and strategy. Leadership in Public Organizations is an essential core text designed specifically with upper-level and graduate Public Administration courses on leadership in mind, but it has also proven an indispensable guidebook for professionals seeking insight into the role of successful leadership behavior in the public sector. It can further be used as supplementary reading in introductory courses examining management competencies, in leadership classes to provide practical self-help and improvement models, and in Organizational Theory classes that wish to balance organizational perspectives with individual development.
Understanding Public Leadership
Author: Paul 'T Hart
Publisher: Bloomsbury Publishing
ISBN: 1352007460
Category : Political Science
Languages : en
Pages : 194
Book Description
A new edition of a popular textbook that provides a systematic and up-to-date introduction to the different approaches to understanding leadership in the public sector. This text draws together a wide range of enduring and cutting-edge scholarship to provide a clear and concise overview of the area. Written by two of the field's leading experts, it uses real-world case studies to unpack the dilemmas and complexities facing leaders in contemporary democracies. Now streamlined to further help students navigate this widely debated area, this is the ideal text for undergraduate and postgraduate modules on leadership on public administration and management courses. Moreover, with its balance between theory and applicability it is also a valuable resource for training courses for public sector professionals. New to this Edition: - Streamlined chapter structures and improved pedagogical features that are even more useful for students - A new co-author bringing added insights from organizational science and quantitative methodologies - Revised to address the most up-to-date developments in thinking about leadership in the 21st century
Publisher: Bloomsbury Publishing
ISBN: 1352007460
Category : Political Science
Languages : en
Pages : 194
Book Description
A new edition of a popular textbook that provides a systematic and up-to-date introduction to the different approaches to understanding leadership in the public sector. This text draws together a wide range of enduring and cutting-edge scholarship to provide a clear and concise overview of the area. Written by two of the field's leading experts, it uses real-world case studies to unpack the dilemmas and complexities facing leaders in contemporary democracies. Now streamlined to further help students navigate this widely debated area, this is the ideal text for undergraduate and postgraduate modules on leadership on public administration and management courses. Moreover, with its balance between theory and applicability it is also a valuable resource for training courses for public sector professionals. New to this Edition: - Streamlined chapter structures and improved pedagogical features that are even more useful for students - A new co-author bringing added insights from organizational science and quantitative methodologies - Revised to address the most up-to-date developments in thinking about leadership in the 21st century
The Jossey-Bass Reader on Nonprofit and Public Leadership
Author: Jossey-Bass Publishers
Publisher: John Wiley and Sons
ISBN: 0470479493
Category : Business & Economics
Languages : en
Pages : 693
Book Description
An ideal resource for students and professionals, this comprehensive reader offers a diverse collection of the foremost writings on leadership and management in the public and nonprofit sectors. The book includes previously published essays, articles and extracts from leading books and periodicals, framed and vetted by author and professor James L. Perry. The anthology covers a wide range of topics, offering a third sector perspective on the general leadership questions essential to any manager--principles and practices of leadership, organizational change, corporate culture, communication, efficiency, ethics--as well as issues unique to public and nonprofit organizations--understanding leadership roles in the nonprofit world, founder vs. ED relationships, board leadership, alternative and collaborative leadership, strategic management, sustainability, and the future of leadership. Praise for The Jossey-Bass Reader on Nonprofit and Public Leadership: "The Jossey-Bass Reader on Nonprofit and Public Leadership is the most comprehensive collection of essays on leadership available. It should be required reading for all of those who teach, practice and are students of the art and science of leadership." ?Stephen E. Condrey, University of Georgia "This collection of short and readable pieces will be very valuable for students and practitioners of public and nonprofit leadership." ?Michael O'Neill, professor of nonprofit management, School of Business and Professional Studies, University of San Francisco "James Perry has provided a very valuable tool for nonprofit and public sector leaders. This collection represents the very best lessons for leaders, from John Gardner to Kouzes and Posner. The clear structuring and framing of the articles makes this a perfect handbook for nonprofit and public sector leaders of all types." ?Ronald E. Riggio, Henry R. Kravis Professor of Leadership and Organizational Psychology Director, Kravis Leadership Institute, Claremont McKenna College "Jim Perry brings together in a single volume much of the best writing on leadership theory and leadership 'doing.' For anyone interested in the attributes and practice of leadership, this is the book, looking back at what's been proven effective and forward to what's needed in the next generation of leaders." ?Timothy L. Seiler, director, The Fund Raising School, The Center on Philanthropy at Indiana University, Indianapolis, Indiana
Publisher: John Wiley and Sons
ISBN: 0470479493
Category : Business & Economics
Languages : en
Pages : 693
Book Description
An ideal resource for students and professionals, this comprehensive reader offers a diverse collection of the foremost writings on leadership and management in the public and nonprofit sectors. The book includes previously published essays, articles and extracts from leading books and periodicals, framed and vetted by author and professor James L. Perry. The anthology covers a wide range of topics, offering a third sector perspective on the general leadership questions essential to any manager--principles and practices of leadership, organizational change, corporate culture, communication, efficiency, ethics--as well as issues unique to public and nonprofit organizations--understanding leadership roles in the nonprofit world, founder vs. ED relationships, board leadership, alternative and collaborative leadership, strategic management, sustainability, and the future of leadership. Praise for The Jossey-Bass Reader on Nonprofit and Public Leadership: "The Jossey-Bass Reader on Nonprofit and Public Leadership is the most comprehensive collection of essays on leadership available. It should be required reading for all of those who teach, practice and are students of the art and science of leadership." ?Stephen E. Condrey, University of Georgia "This collection of short and readable pieces will be very valuable for students and practitioners of public and nonprofit leadership." ?Michael O'Neill, professor of nonprofit management, School of Business and Professional Studies, University of San Francisco "James Perry has provided a very valuable tool for nonprofit and public sector leaders. This collection represents the very best lessons for leaders, from John Gardner to Kouzes and Posner. The clear structuring and framing of the articles makes this a perfect handbook for nonprofit and public sector leaders of all types." ?Ronald E. Riggio, Henry R. Kravis Professor of Leadership and Organizational Psychology Director, Kravis Leadership Institute, Claremont McKenna College "Jim Perry brings together in a single volume much of the best writing on leadership theory and leadership 'doing.' For anyone interested in the attributes and practice of leadership, this is the book, looking back at what's been proven effective and forward to what's needed in the next generation of leaders." ?Timothy L. Seiler, director, The Fund Raising School, The Center on Philanthropy at Indiana University, Indianapolis, Indiana
The 21st Century Public Manager
Author: Zeger van der Wal
Publisher: Bloomsbury Publishing
ISBN: 1350311936
Category : Political Science
Languages : en
Pages : 369
Book Description
Truly global in scope and ambition, the 21st Century Public Manager addresses key trends, challenges, and opportunities facing public managers across contexts and regimes. This accessible textbook aims to inspire public managers in rethinking their roles, skills, and values as they enter a VUCA world-one characterized by volatility, uncertainty, complexity, and ambiguity. It is written for aspiring and current public managers in graduate schools and executive education programs.
Publisher: Bloomsbury Publishing
ISBN: 1350311936
Category : Political Science
Languages : en
Pages : 369
Book Description
Truly global in scope and ambition, the 21st Century Public Manager addresses key trends, challenges, and opportunities facing public managers across contexts and regimes. This accessible textbook aims to inspire public managers in rethinking their roles, skills, and values as they enter a VUCA world-one characterized by volatility, uncertainty, complexity, and ambiguity. It is written for aspiring and current public managers in graduate schools and executive education programs.
Senior Leadership Teams
Author: Ruth Wageman
Publisher: Harvard Business Review Press
ISBN: 1633692043
Category : Business & Economics
Languages : en
Pages : 266
Book Description
An organization’s fate hinges on its CEO—right? Not according to the authors of Senior Leadership Teams. They argue that in today's world of neck-snapping change, demands on leaders in top roles are rapidly outdistancing the capabilities of any one person - no matter how talented. Result? Chief executives are turning to their enterprise's senior leaders for help. Yet many CEOs stumble when creating a leadership team. One major challenge is that senior executives often focus more on their individual roles than on the top team's shared work. Without the CEO's careful attention to setting the team up correctly, these high-powered managers often have difficulty pulling together to move their organization forward. Sometimes they don't even agree about what constitutes the right path forward. The authors explain how to determine whether your organization needs a senior leadership team. Then, drawing on their study of 100+ top teams from around the world, they explain how to create a clear and compelling purpose for your team, get the right people on it, provide structure and support, and sharpen team members' competencies - and your own. Timely and practical, this book enables you to create and sustain a leadership team whose members learn from one another while collaborating to pursue your company's objectives.
Publisher: Harvard Business Review Press
ISBN: 1633692043
Category : Business & Economics
Languages : en
Pages : 266
Book Description
An organization’s fate hinges on its CEO—right? Not according to the authors of Senior Leadership Teams. They argue that in today's world of neck-snapping change, demands on leaders in top roles are rapidly outdistancing the capabilities of any one person - no matter how talented. Result? Chief executives are turning to their enterprise's senior leaders for help. Yet many CEOs stumble when creating a leadership team. One major challenge is that senior executives often focus more on their individual roles than on the top team's shared work. Without the CEO's careful attention to setting the team up correctly, these high-powered managers often have difficulty pulling together to move their organization forward. Sometimes they don't even agree about what constitutes the right path forward. The authors explain how to determine whether your organization needs a senior leadership team. Then, drawing on their study of 100+ top teams from around the world, they explain how to create a clear and compelling purpose for your team, get the right people on it, provide structure and support, and sharpen team members' competencies - and your own. Timely and practical, this book enables you to create and sustain a leadership team whose members learn from one another while collaborating to pursue your company's objectives.
Public Sector Leadership
Author: Jeffrey A. Raffel
Publisher: Edward Elgar Publishing
ISBN: 1848449348
Category : Political Science
Languages : en
Pages : 429
Book Description
A truly international examination of public sector leadership, this book explores the ways leaders of developed nations are addressing current challenges. The overriding question explored by the authors is how public leadership across the globe addresses new challenges (such as security, financial, demographic), new expectations of leaders, and what public sector leadership means in the new era. The book allows the reader to view a large number of situations across the globe to better understand the relation between context and leadership. It integrates the two fields of leadership and public administration, providing a wide-ranging and complementary empirical context to the topic. Transcending state-centered perspectives, the authors include new developments in governance and public private sector collaboration while retaining a focus on the public values involved. The chapters address public sector leadership issues in a wide array of nations, integrating international perspectives with a globally diverse authorship. Several chapters address issues of collaboration across sectors, changing roles in the New Public Management paradigm, and corresponding new visions of leadership. Several of the chapters are explicitly comparative, including a study of mental health leadership training topics in eight nations, central banking in Europe, and efficiency studies in Britain, Denmark, and Norway. The chapters can be used as thought-provoking case studies as part of a supplemental text, and are accompanied by substantial bibliographies. Scholars, students, and practitioners in leadership, public policy and administration, and organization studies will find this volume a useful reference.
Publisher: Edward Elgar Publishing
ISBN: 1848449348
Category : Political Science
Languages : en
Pages : 429
Book Description
A truly international examination of public sector leadership, this book explores the ways leaders of developed nations are addressing current challenges. The overriding question explored by the authors is how public leadership across the globe addresses new challenges (such as security, financial, demographic), new expectations of leaders, and what public sector leadership means in the new era. The book allows the reader to view a large number of situations across the globe to better understand the relation between context and leadership. It integrates the two fields of leadership and public administration, providing a wide-ranging and complementary empirical context to the topic. Transcending state-centered perspectives, the authors include new developments in governance and public private sector collaboration while retaining a focus on the public values involved. The chapters address public sector leadership issues in a wide array of nations, integrating international perspectives with a globally diverse authorship. Several chapters address issues of collaboration across sectors, changing roles in the New Public Management paradigm, and corresponding new visions of leadership. Several of the chapters are explicitly comparative, including a study of mental health leadership training topics in eight nations, central banking in Europe, and efficiency studies in Britain, Denmark, and Norway. The chapters can be used as thought-provoking case studies as part of a supplemental text, and are accompanied by substantial bibliographies. Scholars, students, and practitioners in leadership, public policy and administration, and organization studies will find this volume a useful reference.
Strategic Public Relations Leadership
Author: Anne Gregory
Publisher: Taylor & Francis
ISBN: 1000603415
Category : Business & Economics
Languages : en
Pages : 186
Book Description
Public relations professionals are operating in an increasingly challenging and complex environment. Pressures from outside the organisation include new accountabilities, empowered stakeholders, increased public cynicism and a new communication landscape. Internally, there are increasing demands to demonstrate a strategic contribution, alongside a requirement to coach and counsel senior managers exposed to these environmental pressures. This revised and updated edition provides a framework to enable public relations professionals to clearly articulate and demonstrate their own contribution to organisational effectiveness, while also setting out the specific capabilities public relations leaders must exhibit to operate at the highest levels of the organisation. This edition further develops the pioneering approach to integrating thinking around public relations, leadership, and strategy. It has been updated comprehensively to address contemporary developments and introduce new research and fresh perspectives from the authors. New to this edition are insights from Chief Executives on what they expect from public relations leaders and a comprehensive set of capabilities which scope the demanding role of professionals at the top of their game. Concise and practical, this textbook is suitable for MBA and other postgraduate and executive education qualifications in Public Relations and Corporate Communications – especially for those students who wish to pursue a successful career as a professional public relations specialist, able to operate strategically at the top of successful organisations.
Publisher: Taylor & Francis
ISBN: 1000603415
Category : Business & Economics
Languages : en
Pages : 186
Book Description
Public relations professionals are operating in an increasingly challenging and complex environment. Pressures from outside the organisation include new accountabilities, empowered stakeholders, increased public cynicism and a new communication landscape. Internally, there are increasing demands to demonstrate a strategic contribution, alongside a requirement to coach and counsel senior managers exposed to these environmental pressures. This revised and updated edition provides a framework to enable public relations professionals to clearly articulate and demonstrate their own contribution to organisational effectiveness, while also setting out the specific capabilities public relations leaders must exhibit to operate at the highest levels of the organisation. This edition further develops the pioneering approach to integrating thinking around public relations, leadership, and strategy. It has been updated comprehensively to address contemporary developments and introduce new research and fresh perspectives from the authors. New to this edition are insights from Chief Executives on what they expect from public relations leaders and a comprehensive set of capabilities which scope the demanding role of professionals at the top of their game. Concise and practical, this textbook is suitable for MBA and other postgraduate and executive education qualifications in Public Relations and Corporate Communications – especially for those students who wish to pursue a successful career as a professional public relations specialist, able to operate strategically at the top of successful organisations.
Public Leadership Ethics
Author: J. Patrick Dobel
Publisher: Routledge
ISBN: 9780367463779
Category : Decision making
Languages : en
Pages : 0
Book Description
Designed to help midlevel and senior managers in organizations dedicated to public purposes, this book provides trained self-awareness to deploy values to guide decisions and build the culture of their organizations. The book explores how all managing involves leading and identifies the levels of ethical responsibility for managerial leaders. Highlighting the fundamental role that ethics plays in organizational life, J. Patrick Dobel uses insights from cognitive and social psychology to discuss how to anticipate and address threats to integrity and value informed decision making. Building on traditional ethical theory and modern research, the book begins with the fundamental assumption that individuals possess responsibility when they act for ethical purposes and results in taking a position within a public or nonprofit organization. This assumption of responsibility recognizes the inherent discretion in all positions and claims that effective ethical management requires self-awareness, self-mastery, integrity and a working frame of one's values and character. The book pays special attention to the challenges of integrating diverse people and perspectives in public organizations as well as attending to the slippages to integrity in organizational life and how managers and leaders can foresee and address ethical slippage and corruption. The book provides checklists and decision frameworks that individuals can adopt and deploy to guide decisions. Public Leadership Ethics: A Management Approach will help create strong value informed cultures supported by communication, transparency, incentives and strong management cadres to achieve high quality service and integrity based actions. It will be of special interest to managerial leaders in public service and teaching in public administration and policy programs or executive training.
Publisher: Routledge
ISBN: 9780367463779
Category : Decision making
Languages : en
Pages : 0
Book Description
Designed to help midlevel and senior managers in organizations dedicated to public purposes, this book provides trained self-awareness to deploy values to guide decisions and build the culture of their organizations. The book explores how all managing involves leading and identifies the levels of ethical responsibility for managerial leaders. Highlighting the fundamental role that ethics plays in organizational life, J. Patrick Dobel uses insights from cognitive and social psychology to discuss how to anticipate and address threats to integrity and value informed decision making. Building on traditional ethical theory and modern research, the book begins with the fundamental assumption that individuals possess responsibility when they act for ethical purposes and results in taking a position within a public or nonprofit organization. This assumption of responsibility recognizes the inherent discretion in all positions and claims that effective ethical management requires self-awareness, self-mastery, integrity and a working frame of one's values and character. The book pays special attention to the challenges of integrating diverse people and perspectives in public organizations as well as attending to the slippages to integrity in organizational life and how managers and leaders can foresee and address ethical slippage and corruption. The book provides checklists and decision frameworks that individuals can adopt and deploy to guide decisions. Public Leadership Ethics: A Management Approach will help create strong value informed cultures supported by communication, transparency, incentives and strong management cadres to achieve high quality service and integrity based actions. It will be of special interest to managerial leaders in public service and teaching in public administration and policy programs or executive training.
Street-level Leadership
Author: Janet Vinzant Denhardt
Publisher: Georgetown University Press
ISBN: 9780878407057
Category : Business & Economics
Languages : en
Pages : 216
Book Description
Examining public service from the perspective of the worker, this book provides a new framework for understanding the roles and responsibilities of front-line public servants and assessing the appropriateness of their actions. Public employees who work at street level face some of the most intractable, pervasive, and complex problems in contemporary society. Drawing on more than 1500 hours of observation of police officers and social service workers in four states, this book explores the types of situations they confront, the factors they consider, and the hard choices they make. Presenting numerous cases of how these individuals acted in various situations, the authors show how public servants translate the expectations of administrators and others into legitimate street-level action. Vinzant and Crothers propose the concept of leadership as a positive and realistic framework for understanding what these public servants do and how they can successfully meet the daily challenges of their very difficult and complex jobs. They show how changing the theory and language we use to describe street-level work can encourage decisions that are responsive both to the needs of the clients being served and to the broader community's need for accountability. They also examine how street-level leadership can change the way agencies recruit, train, and manage these employees and how society defines their role in governance. This book offers valuable insights for those working in or studying public administration, policy analysis, criminal justice, and social work.
Publisher: Georgetown University Press
ISBN: 9780878407057
Category : Business & Economics
Languages : en
Pages : 216
Book Description
Examining public service from the perspective of the worker, this book provides a new framework for understanding the roles and responsibilities of front-line public servants and assessing the appropriateness of their actions. Public employees who work at street level face some of the most intractable, pervasive, and complex problems in contemporary society. Drawing on more than 1500 hours of observation of police officers and social service workers in four states, this book explores the types of situations they confront, the factors they consider, and the hard choices they make. Presenting numerous cases of how these individuals acted in various situations, the authors show how public servants translate the expectations of administrators and others into legitimate street-level action. Vinzant and Crothers propose the concept of leadership as a positive and realistic framework for understanding what these public servants do and how they can successfully meet the daily challenges of their very difficult and complex jobs. They show how changing the theory and language we use to describe street-level work can encourage decisions that are responsive both to the needs of the clients being served and to the broader community's need for accountability. They also examine how street-level leadership can change the way agencies recruit, train, and manage these employees and how society defines their role in governance. This book offers valuable insights for those working in or studying public administration, policy analysis, criminal justice, and social work.