Enhancing the Performance of the Services Sector

Enhancing the Performance of the Services Sector PDF Author: OECD
Publisher: OECD Publishing
ISBN: 9264010300
Category :
Languages : en
Pages : 266

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Book Description
The services sector now accounts for over 70% of employment and value added in OECD economies. It also accounts for almost all employment growth in the OECD area. But despite its growing weight in OECD economies, productivity growth and employment ...

Enhancing the Performance of the Services Sector

Enhancing the Performance of the Services Sector PDF Author: OECD
Publisher: OECD Publishing
ISBN: 9264010300
Category :
Languages : en
Pages : 266

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Book Description
The services sector now accounts for over 70% of employment and value added in OECD economies. It also accounts for almost all employment growth in the OECD area. But despite its growing weight in OECD economies, productivity growth and employment ...

Promoting Innovation in the Services Sector

Promoting Innovation in the Services Sector PDF Author: United Nations. Economic Commission for Europe
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 222

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Book Description
This publication presents a collection of contributions by experts involved in the UNECE work on innovation and competitiveness policies carried out under the UNECE Committee on Economic Cooperation and Integration (CECI). It addresses a wide range of issues related to the promotion of innovation in the services sectors, as well as policy lessons learned in this area drawing on the experiences of different countries. Countries are at different stages in the conceptualisation and implementation of relevant strategies. Overall, there is a need to further develop the understanding of innovation in services and increase policy awareness of the importance of innovation in the services sector. This creates significant scope for policy learning and the exchange of experiences through international multilateral initiatives.

The New Service Economy

The New Service Economy PDF Author: Luis Rubalcaba-Bermejo
Publisher: Edward Elgar Publishing
ISBN:
Category : Business & Economics
Languages : en
Pages : 368

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Book Description
Exploring the dimensions, available empirical evidence and associated policy implications, this book investigates the challenges facing the global economy, including employment, productivity, innovation and competitiveness. It is intended for researchers and policymakers, professionals in service firms, and students in international business.

Innovation in Public Sector Services

Innovation in Public Sector Services PDF Author: Paul Windrum
Publisher: Edward Elgar Publishing
ISBN: 1848441541
Category : Political Science
Languages : en
Pages : 265

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Book Description
This is a timely and important contribution on innovation processes within the public sector. Departing from the myth of private equal to entrepreneurial, public equal to bureaucratic paralysis , it offers precious insights into public sector learning, entrepreneurship, of course inertias, and also the trade-offs involved in different management philosophies and performance evaluation methods. It is a rare example of political economy done right . Giovanni Dosi, Sant Anna School of Advanced Studies, Pisa Innovation and entrepreneurship have become the cornerstones for economic growth, jobs and competitiveness in the global economy. However, the burden for generating an innovative economy has fallen on the private sector. Scholars have been remarkably taciturn concerning the role for innovation and entrepreneurship in the public sector has remained strikingly invisible. No more. In Innovation in Public Sector Services, the authors assemble a team of leading international scholars in a path breaking study to identify the potential for the public sector in contributing to innovation and entrepreneurship. In particular, the volume introduces an insightful new analytical framework that lays the foundations for transforming a sleepy public sector into a dynamic, innovative and highly effective partner for leadership and change in the global era. Scholars, policy makers and business leaders who think that the public sector is condemned to being a hindrance to innovation and entrepreneurship rather than a leader championing change and competitiveness in a global economy would be well advised to read this important new book. David B. Audretsch, Indiana University, Bloomington, US and WHU, Germany This groundbreaking book provides new key insights and opens up an important research agenda. The book develops a new taxonomy of the different types of innovation found in public sector services, and investigates the key features and drivers of public sector entrepreneurship. The book contains new statistical studies and a set of six international case studies in health and social services. The research shows that public sector organisations are important innovators in their own right. Economic growth and social development depend on efficient public sector organisations that deliver high quality services, are effectively organised, and have excellent interactions with the private sector, NGOs and citizens. Public sector innovation is complex, invariably involving changes in services, organisational structures, and managerial practices. Essential to successful innovation are the policy entrepreneurs and service entrepreneurs who develop, organise and manage new innovations. This book provides key lessons for these public sector entrepreneurs. Innovation in Public Sector Services fills a fundamental gap; explaining the dynamics of innovation and entrepreneurship in public sector services and is of great importance for researchers, academics and students interested in innovation, entrepreneurship and strategy management. It provides a stimulating read for anyone working or interested in health and social services.

Framing Innovation in Public Service Sectors

Framing Innovation in Public Service Sectors PDF Author: Rolf Rønning
Publisher: Routledge
ISBN: 113462848X
Category : Business & Economics
Languages : en
Pages : 266

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Book Description
Innovation is seen as an interactive process that involves many actors within and across organizational boundaries. In public sector services, innovation is a frequent, often holistic, and multi-layered process that involves many actors and many services at the same time. However, most of the existing literature on innovation in public sector services is based on the economics of innovation, which is heavily influenced by investigations of the private sector. Innovation in the Public Sector develops a more context-sensitive and rich approach in order to explore the different logics of innovation that prevail here. Rather than presenting a general theory of innovation, the book specifies how innovation and value creation are interconnected with social and institutional elements. Analytical constructs, including dynamic capability, absorptive capacity, and practice-based approaches, are reviewed and anchored in the organizational context of public sector services. Such a perspective on innovation can help us develop new understandings of the process and history of innovation, contributing to processual organizational analysis in a broader sense, and further developing present theories of organizational change.

Leading Public Sector Innovation

Leading Public Sector Innovation PDF Author: Christian Bason
Publisher: Policy Press
ISBN: 1847426336
Category : Political Science
Languages : en
Pages : 290

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Book Description
In a time of unprecedented turbulence, how can public sector organisations increase their ability to find innovative solutions to society's problems? Leading Public Sector Innovation shows how government agencies can use co-creation to overcome barriers and deliver more value, at lower cost, to citizens and business. Through inspiring global case studies and practical examples, the book addresses the key triggers of public sector innovation. It shares new tools for citizen involvement through design thinking and ethnographic research, and pinpoints the leadership roles needed to drive innovation at all levels of government. Leading Public Sector Innovation is essential reading for public managers and staff, social innovators, business partners, researchers, consultants and others with a stake in the public sector of tomorrow.

Malaysia’s Leap Into the Future

Malaysia’s Leap Into the Future PDF Author: Rajah Rasiah
Publisher: Springer Nature
ISBN: 9811670455
Category : Social Science
Languages : en
Pages : 373

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Book Description
This book presents the future development of Malaysia. It puts together building blocks to achieve a better future. These blocks are poverty and income inequality, population, demography and urbanization, growth and technological progress, education, human capital and skills, finance, labor, the environment, and health care. It examines the reasons for the decline in the agricultural sector with an emphasis on food security. It discusses Malaysia’s economic growth and structural change compared to some of the Northeast East Asian and Southeast Asian countries. It explains the projections of population and demographic change and its bearing on government policies. It evaluates the country’s education sector and discusses the strategies to improve its role in the country further. It argues for replacing ethnic-based approaches with a needs-based system for the future direction to build a plural Malaysia. This insightful book is of interest across several fields, including demography, economic development, and urbanization.

Science, Technology and Industry Outlook 2000

Science, Technology and Industry Outlook 2000 PDF Author: OECD
Publisher: OECD Publishing
ISBN: 9264187863
Category :
Languages : en
Pages : 253

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Book Description
This study summarises key recent developments in science, technology and innovation across the OECD area. It covers trends, provides an overview of policy developments and emphasises the roles played by science and technology in recent economic growth.

Strategic Marketing Management and Tactics in the Service Industry

Strategic Marketing Management and Tactics in the Service Industry PDF Author: Sood, Tulika
Publisher: IGI Global
ISBN: 1522524762
Category : Business & Economics
Languages : en
Pages : 415

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Book Description
Customer satisfaction is a critical factor to the potential success or failure of a business. By implementing the latest marketing strategies, organizations can better withstand the competitive market. Strategic Marketing Management and Tactics in the Service Industry is an essential reference publication that features the latest scholarly research on service strategies for competitive advantage across industries. Covering a broad range of topics and perspectives such as customer satisfaction, healthcare service, and microfinance, this book is ideally designed for students, academics, practitioners, and professionals seeking current research on best practices to build rapport with customers.

OECD Science, Technology and Industry Outlook 2004

OECD Science, Technology and Industry Outlook 2004 PDF Author: OECD
Publisher: OECD Publishing
ISBN: 9264016910
Category :
Languages : en
Pages : 229

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Book Description
The OECD Science, Technology and Industry Outlook 2004 provides a comprehensive review of important trends and developments in science and innovation policy. It identifies key changes in science, technology and innovation policies in OECD countries and the factors driving them.