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Author: Vincent K. Omachonu
Publisher: CRC Press
ISBN: 9781574443264
Category : Business & Economics
Languages : en
Pages : 512
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Book Description
In this era of global competition, the demands of customers are growing, and the quest for quality has never been more urgent. Quality has evolved from a concept into a strategy for long-term viability. The third edition of Principles of Total Quality explains this strategy for both the service and manufacturing sectors. This edition addresses the theme of reliability against the backdrop of increasing litigation in the area of product performance. New chapters also introduce and provide a historical perspective for Six Sigma, and discuss practical applications of the concepts of service excellence within healthcare organizations. The book also expands its analysis of management of process quality, customer focus and satisfaction, organizing for TQM, control charts for variables, and quality function deployment.
Author: Vincent K. Omachonu
Publisher: CRC Press
ISBN: 9781574443264
Category : Business & Economics
Languages : en
Pages : 512
Get Book Here
Book Description
In this era of global competition, the demands of customers are growing, and the quest for quality has never been more urgent. Quality has evolved from a concept into a strategy for long-term viability. The third edition of Principles of Total Quality explains this strategy for both the service and manufacturing sectors. This edition addresses the theme of reliability against the backdrop of increasing litigation in the area of product performance. New chapters also introduce and provide a historical perspective for Six Sigma, and discuss practical applications of the concepts of service excellence within healthcare organizations. The book also expands its analysis of management of process quality, customer focus and satisfaction, organizing for TQM, control charts for variables, and quality function deployment.
Author: Joel E. Ross
Publisher: Routledge
ISBN: 1351407775
Category : Business & Economics
Languages : en
Pages : 576
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Book Description
Acclaimed and used in over 200 colleges and universities around the country, Total Quality Management: Text, Cases and Readings has been completely revised and expanded to meet the growing demands and awareness for quality products and services in the competing domestic and global marketplaces. Since the publication of the first and second editions of this book, interest in and acceptance of TQM has continued to accelerate around the world. This edition has been thoroughly revised, updated and expanded. Some of the changes are: A new chapter on the emerging Theory of Constraints Expanded treatment of Process Management Eleven new readings Ten new cases Chapter examples of TQM at 12 Baldrige winning organizations End of chapter recommendations for further reading Revised and updated textual material The Varifilm case is retained as a comprehensive study that illustrates good and not so good practices. Each chapter contains an exercise which provides the reader with an opportunity to apply TQM principles to the practices illustrated in each case. Based on sound principles, this practical book is an excellent text for organizational development programs aimed at practitioners responsible for developing and implementing TQM programs in their own service or manufacturing organizations.
Author: Vincent K. Omachonu
Publisher:
ISBN: 9780749417147
Category : Quality control
Languages : en
Pages : 386
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Book Description
Author: Vincent K. Omachonu
Publisher: CRC Press
ISBN:
Category : Business & Economics
Languages : en
Pages : 518
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Book Description
In this era of global competition, the demands of customers are growing, and the quest for quality has never been more urgent. Quality has evolved from a concept into a strategy for long-term viability. The third edition of Principles of Total Quality explains this strategy for both the service and manufacturing sectors. This edition addr
Author: Vincent K. Omachonu
Publisher:
ISBN: 9786610281145
Category : Electronic books
Languages : en
Pages : 493
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Book Description
This third edition of a bestselling text offers the most complete treatment of quality management available. It provides updated coverage of all aspects of the management and implementation of quality. This edition addresses the theme of reliability against the backdrop of increasing litigation in the area of product performance. New chapters also introduce and provide a historical perspective for Six Sigma, and discuss practical applications of the concepts of service excellence within healthcare organizations. The book also expands its analysis of management of process quality, customer focu.
Author: Dale H. Besterfield, Carol Besterfield-Michna, Glen H. Besterfield, Mary Besterfield-Sacre, Hemant Urdhwareshe, Rashmi Urdhwareshe
Publisher: Pearson Education India
ISBN: 9788131764961
Category :
Languages : en
Pages : 520
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Book Description
Author: Armand V. Feigenbaum
Publisher:
ISBN:
Category : TQM Principles
Languages : en
Pages : 318
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Book Description
Author: John S. Oakland
Publisher: Routledge
ISBN: 0750657405
Category : Business & Economics
Languages : en
Pages : 489
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Book Description
This text provides a simple model for 'Total Quality Management' and comprehensive coverage of the concepts students need to understand. It is supported throughout with real-life case studies.
Author:
Publisher: Pearson Education India
ISBN: 9788131732274
Category : Total quality management
Languages : en
Pages : 584
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Book Description
Author: Joel E. Ross
Publisher: CRC Press
ISBN:
Category : Business & Economics
Languages : en
Pages : 488
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Book Description
The bestselling text that swept the country and demonstrated how to develop and apply TQM principles is now fully revised and expanded. It's all here--TQM, benchmarking, productivity, quality and reengineering, the cost of quality, and ISO 9000.
