A Study Guide to Service Catalogue from the Principles of ITIL V3 PDF Download
Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download A Study Guide to Service Catalogue from the Principles of ITIL V3 PDF full book. Access full book title A Study Guide to Service Catalogue from the Principles of ITIL V3 by Hank Marquis. Download full books in PDF and EPUB format.
Author: Hank Marquis
Publisher: The Stationery Office
ISBN: 9780117063648
Category : Computer networks
Languages : en
Pages : 124
Get Book Here
Book Description
IT services are prevalent throughout virtually all businesses. Most enterprises and many government functions are totally dependent upon reliable and responsive IT services to underpin vital business, community and social functions. IT services have become mainstream and managing them to deliver value it the core message of ITIL V3, and the emphasis in ITIL V3 on service catalogue management is a direct result of the growing requirement for business and IT to work together sharing data, information and knowledge about demand for services, service capabilities and patterns of business activity. The Service Catalogue Management process is now a very important management field complete with its own terminology and vital concepts. This study guide outlines the concepts and principles underlying the service catalogue; discusses a project plan approach and reporting considerations; describes the value of a sound business case and the key relationships and touch points in the service catalogue management process.
Author: Garr Reynolds
Publisher: Pearson Education
ISBN: 0321601890
Category : Business & Economics
Languages : en
Pages : 316
Get Book Here
Book Description
FOREWORD BY GUY KAWASAKI Presentation designer and internationally acclaimed communications expert Garr Reynolds, creator of the most popular Web site on presentation design and delivery on the Net — presentationzen.com — shares his experience in a provocative mix of illumination, inspiration, education, and guidance that will change the way you think about making presentations with PowerPoint or Keynote. Presentation Zen challenges the conventional wisdom of making "slide presentations" in today’s world and encourages you to think differently and more creatively about the preparation, design, and delivery of your presentations. Garr shares lessons and perspectives that draw upon practical advice from the fields of communication and business. Combining solid principles of design with the tenets of Zen simplicity, this book will help you along the path to simpler, more effective presentations.
Author: Hank Marquis
Publisher: The Stationery Office
ISBN: 9780117063648
Category : Computer networks
Languages : en
Pages : 124
Get Book Here
Book Description
IT services are prevalent throughout virtually all businesses. Most enterprises and many government functions are totally dependent upon reliable and responsive IT services to underpin vital business, community and social functions. IT services have become mainstream and managing them to deliver value it the core message of ITIL V3, and the emphasis in ITIL V3 on service catalogue management is a direct result of the growing requirement for business and IT to work together sharing data, information and knowledge about demand for services, service capabilities and patterns of business activity. The Service Catalogue Management process is now a very important management field complete with its own terminology and vital concepts. This study guide outlines the concepts and principles underlying the service catalogue; discusses a project plan approach and reporting considerations; describes the value of a sound business case and the key relationships and touch points in the service catalogue management process.
Author: Vilho Räisänen
Publisher: John Wiley & Sons
ISBN: 0470028661
Category : Technology & Engineering
Languages : en
Pages : 296
Get Book Here
Book Description
Learn how to use service modelling to streamline and optimize processes! Information about customer needs, the technical composition of services, and service performance are fundamental to effective service management. Service modelling is a structured approach to utilizing this information to improve the way services are delivered. Consistent application of service modelling provides the automation of processes and timely access to information. Service Modelling presents a comprehensive, up-to-date overview of the topic, presented in the context both of business processes, and of requirements stemming from the need to manage network resources. Vilho Raisanen delivers a justification for service modelling, and explains state-of-the-art concepts, frameworks and standards in detail. Service Modelling: Provides a complete and illustrated overview of state-of-the-art concepts for service modelling, covering requirements and frameworks. Includes industry initiatives, conceptual frameworks, and the work of standardisation bodies. Discusses different modelling approaches, and the positioning of modelling of services in service management and in the wider operational context. Sets the modelling framework in the context of business drivers and modelling paradigms. Illustrates principles with real-world use cases, providing both fixed Internet and mobile network examples. Relates concepts to the work of TeleManagement Forum, giving practical examples throughout. Service Modelling: Principles and Applications is an invaluable guide to service modelling for telecommunications and data communications professionals, including vendors, operators, consultants, training organizations, service and content providers, system architects and engineers for IP-based services. Educational organizations, advanced undergraduate and graduate students on telecommunications and networking courses will also find this text invaluable.
Author: Kerry Shephard
Publisher: SAGE
ISBN: 9781412903431
Category : Education
Languages : en
Pages : 190
Get Book Here
Book Description
practical, step-by-step guide to all presentation scenarios provides the skills you need to succeed in presenting and will ensure that you never give a bad presentation again!
Author: Mark O'Loughlin
Publisher: Van Haren
ISBN: 9087535724
Category : Architecture
Languages : en
Pages : 177
Get Book Here
Book Description
The Service Catalog means many different things to many different people. However most would agree that a catalog that helps customers and users to quickly identify the services they require clearly adds value. In turn this helps organizations identify key services that support business processes, understand the contribution made by those services and manage them appropriately. This well-constructed book provides practical advice and information that will help organizations to understand how to design and develop a service catalog and to understand the role that the service catalog performs within the service portfolio. Readers will gain practical information and knowledge that will help with: understanding the full concept of the service catalog understanding the scope of the service catalog building an appropriate service catalog for your organization identifying the true value that the service catalog can deliver to your organization understanding services and the value that they provide to your organization and customers managing the service catalog In addition, a complete service catalog schematic is provided and the service portfolio pyramid, which is unique to this book, is introduced showing how all the pieces of the puzzle fit together. Widely researched and reviewed by some of the world s leading experts, this book provides a down-to-earth and practical resource for not only those who are developing Service Catalogs for the first time but also for those looking to refine their services according to agreed and established best practice concepts.
Author: Patti Sanchez
Publisher:
ISBN: 9781646870738
Category :
Languages : en
Pages :
Get Book Here
Book Description
Provide practical tips that help business communicators address basic problems they run into when creatingand delivering presentations in a virtual format.Teach proven principles in short, skimmable chapters and sections that are easy for busy managers andprofessionals to digest and apply in the moment.Create the content foundation for a supplemental training offering from Duarte TBD, which may be an onlinecourse OR a series of short virtual workshops with lessons and simple practice activities drawn from eachchapter.
Author: Frances X. Frei
Publisher: Harvard Business Press
ISBN: 1422133311
Category : Customer relations
Languages : en
Pages : 262
Get Book Here
Book Description
Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.
Author: Jolanta Kowal
Publisher: Cambridge Scholars Publishing
ISBN: 1443892157
Category : Business & Economics
Languages : en
Pages : 707
Get Book Here
Book Description
These volumes explore a number of significant and interdisciplinary questions relevant to the wider debate regarding the use of information and communication technologies (ICT) in a variety of research fields, including management, education, science, and the media. Bringing together research from European countries currently in a state of transition, all three volumes mark a significant contribution to the wider discussion on the role of ICT in today’s world.
Author:
Publisher: Information Gatekeepers Inc
ISBN:
Category :
Languages : en
Pages : 11
Get Book Here
Book Description
Author: Daniela Doina Cioboată
Publisher: Springer Nature
ISBN: 3030833682
Category : Technology & Engineering
Languages : en
Pages : 364
Get Book Here
Book Description
This current book comprises state-of-the-art research results in the field of mechatronics and reliable systems engineering, gathering papers from almost all continents. Since the chapters represent contributions of research scholars who work in both governmental financed institutions and in the business environment, one could infer that they certainly reflect a clear picture of the developments in these cutting-edge sciences. Moreover, the contributions are not limited to mechatronics, as nowadays it has grown to embed all smart technical sciences. Medical applications based on nano-technologies – seemingly the most promising of all newly developed branches – could not be left out of this work. It is our belief that the book is useful to both students, who want to learn from the best scholars (as most of the authors hold a Ph.D. degree and are well-known professors), and to researchers in all areas of smart engineering, who will definitely find here hot topics meant to inspire them in their line of work.
