Preparing Staff to Serve Patrons with Disabilities PDF Download
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Author: Courtney Deines-Jones
Publisher:
ISBN:
Category : Language Arts & Disciplines
Languages : en
Pages : 168
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Book Description
This manual provides the library manager with the background, techniques and tools needed to prepare frontline staff to meet the challenge of providing one-on-one and general service excellence to patrons with disabilities in compliance with the Americans with Disabilities Act (ADA).
Author: Courtney Deines-Jones
Publisher:
ISBN:
Category : Language Arts & Disciplines
Languages : en
Pages : 168
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Book Description
This manual provides the library manager with the background, techniques and tools needed to prepare frontline staff to meet the challenge of providing one-on-one and general service excellence to patrons with disabilities in compliance with the Americans with Disabilities Act (ADA).
Author: Michelle Kowalsky
Publisher: American Library Association
ISBN: 083891487X
Category : Language Arts & Disciplines
Languages : en
Pages : 233
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Book Description
Librarians are continually faced with challenges of how to best meet the needs of patrons with disabilities, whether those patrons have physical or intellectual disabilities, differing learning styles, or even temporary problems which impact their access and may change over time. And because planning considerations range from policies and organizational culture to facilities, technologies, and beyond, librarians need a guide that covers everything: areas that can be addressed quickly and easily as well as those that require long-term strategies. That guide is here. Packed with research-based best practices and handy checklists applicable to all types of libraries, this comprehensive resource defines what makes environments barrier-free, whether physical or virtual, and talks about how libraries can develop a user-centered culture; includes techniques for writing policies and procedures that are clear, realistic, and flexible; provides strategies for setting up facilities, training staff, and maintaining daily operations; discusses collaboration and outreach through community partnerships, including ways to connect patrons with nonprofits and disability organizations; offers programming and workshop ideas such as open houses, tutorials, and tours of the library; delves into assistive technology, website design, making vendor-purchased products accessible, and other information technology issues; and shares ideas for library assessment, realigning strategies, and staying current. This planning guide will enable libraries to create and maintain a truly inclusive environment for all patrons.
Author: Jane Vincent
Publisher: Rowman & Littlefield
ISBN: 1538176823
Category : Language Arts & Disciplines
Languages : en
Pages : 203
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Book Description
Libraries have an ethical, and usually a legal, obligation to make their services accessible to disabled patrons and employees. Making the Library Accessible for All is a single-source guide that librarians can refer to when planning, remediating, or evaluating accessibility. With a unique holistic approach, it emphasizes the perception of people with disabilities as partners in meeting a common goal rather than as a population to be “served.” Topics addressed and updated in this second edition include: Multiple interviews with librarians and other experts in the field about proven accessibility strategies for libraries, personal experiences, and cutting-edge innovations; Innovations in providing assistive digital technology, many of which are free or built into common programs; An overview of changes coming to accessibility guidelines for digital content; Up-to-date information on legislation that may affect some or all libraries; An evaluation of how the COVID pandemic has changed both library services and patron needs
Author: Catherine Sheldrick Ross
Publisher: American Library Association
ISBN: 155570929X
Category : Language Arts & Disciplines
Languages : en
Pages : 473
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Book Description
The new third edition of Communicating Professionally is completely revised with new sections outlining the opportunities offered by contemporary communication media.
Author:
Publisher: Combat Poverty Agency
ISBN:
Category :
Languages : en
Pages : 17
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Book Description
Author: Donna L. Gilton
Publisher: Scarecrow Press
ISBN: 0810883570
Category : Language Arts & Disciplines
Languages : en
Pages : 253
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Book Description
Lifelong Learning in Public Libraries demonstrates that public librarians can promote learning by combining the elements of Information Literacy Instruction (ILI) with traditional practices of public libraries. This approach contributes to the information enfranchisement of patrons and enhances the fulfillment of the traditional goals and purposes of libraries. Donna L. Gilton provides background on ILI and current developments in public library instruction and also examines educational theories and practices derived from the fields of behaviorism, cognitive psychology, constructivism, and educational humanism. Additional chapters delve into practices developed to deal with diverse groups and translate the theories and practices that have been outlined into a well-coordinated plan. The final chapters survey the role of libraries as cultural institutions. This book introduces the field of ILI to public librarians in the context of their own traditions and shows the unique ways that ILI can be implemented in public library settings. It encourages librarians to rethink practices to incorporate the principles of ILI and will enable public librarians to extend and enrich their instruction on information use. Lifelong Learning in Public Libraries is a valuable resource for librarians, educators, and leaders of public organizations.
Author: Courtney Deines-Jones
Publisher: Elsevier
ISBN: 1780631057
Category : Language Arts & Disciplines
Languages : en
Pages : 195
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Book Description
The book takes account of the key fact that to maximize their potential, people must have lifelong access to the information and services offered through books and libraries. Whether to address concerns of an ageing population or to enable all citizens to contribute fully through meaningful education and work opportunities, more emphasis is being given to promoting library services to people who have disabilities. This book is a compendium of articles focused on serving adults with disabilities in an international setting. From this book, librarians, policy makers and constituents will understand the importance of serving all potential patrons, will be exposed to best practices and model programs, and will learn techniques and strategies for improving the services their libraries offer. - Pragmatic approach gives librarians tools they can use immediately to improve their services - Policy overviews help librarians understand advocacy issues - Emphasis on universal access helps librarians and decision-makers understand how improving services for people with disabilities improves services for all patrons
Author: Catherine Sheldrick Ross
Publisher: American Library Association
ISBN: 0838917275
Category : Language Arts & Disciplines
Languages : en
Pages : 345
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Book Description
Based on the latest research in communication theory but tailored specifically for real-world application, this updated manual speaks equally to the needs of students preparing to enter the profession and those who are already fielding reference inquiries. The authors, working in consultation with a stellar advisory board of scholars and practitioners, present a convenient and comprehensive resource that will teach you how to understand the needs of public, academic, and special library users across any virtual setting—including email, text messaging, and social media—as well as in traditional and face-to-face models of communication. Packed with exercises and examples to help you practice effective reference transactions and avoid common pitfalls, this book tackles the fundamentals of the reference interview, from why it’s important in the first place to methods for setting the stage for a successful interview and techniques for finding out what the library user really wants to know; covers the ins and outs of the readers’ advisory interview; examines a wide range of contexts, such as children, young adults, parents, seniors, adults from diverse communities, and those with disabilities; presents case studies of innovative reference and user encounters at a variety of libraries; offers updated coverage of virtual reference, including new research, virtual reality transcripts, and a look at crowd-sourcing reference via social media; features new content on common microaggressions, with guidance on how to use awareness of emotion as a factor in reference interactions to ensure better outcomes; discusses topics such as respecting/protecting privacy, overcoming assumptions, implicit judgment, the importance of context, determining the real information need, and many other lessons learned from challenging reference encounters; and thoroughly addresses policy and training procedures, as well as the unique challenges faced by paraprofessionals and non-degreed staff. Find your bearings in the continually evolving hybrid reference environment through proven strategies, advice, exercises, and research from three experts in the field.
Author: Naomi Lederer
Publisher: Scarecrow Press
ISBN: 9780810852129
Category : Education
Languages : en
Pages : 236
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Book Description
This book contains nearly one thousand individual ideas and bits of advice for teaching. Topics range from preparing for a session to looking over the classroom, and from dealing with questions to using visuals, Web pages, and handouts. There are suggestions for teaching audiences with different learning styles as well as teaching foreign students (and vice versa). Group learning ideas and practical suggestions for what to put on feedback forms are also included. Promoting library instruction, teaching via distance education, dealing with disruptive students, and coping with burnout are addressed with applicable recommendations. There is an extensive bibliography and recommended resources throughout for additional or more detailed descriptions of some of the ideas. Example syllabi and a workshop outline are provided as appendixes.
Author: Wendy Arent
Publisher: CRC Press
ISBN: 1040282407
Category : Language Arts & Disciplines
Languages : en
Pages : 352
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Book Description
Increase patronage with effective outreach strategies!From the Introduction, by Wendi Arant and Pixie Anne Mosley: “Outreach is a concept that is gaining more and more significance for libraries, particularly with the recent developments in information technology. Dictionaries define it as 'the act of extending services, benefits, etc. to a wider section of the population.’This definition also implies a mission to communicate a particular message to an audience in order to gain their support. Its meaning for libraries is profound, having consequences for fund raising, public service, and public relations.”Library Outreach, Partnerships, and Distance Education: Reference Librarians at the Gateway focuses on extending community outreach in libraries toward a broader public by expanding services that are based on recent advances in information technology. This crucial volume with help you will explore many of the issues that are currently affecting libraries, including: the growth of technology and its effect on libraries and library users emerging literacy issues (computer literacy, non-English-speaking populations) providing effective services to at-risk populations diversity and multiculturalism and how they are changing the ways that libraries are used targeting and reaching specific user groups distance education--bringing the mountain to MohammedIf the public perception of libraries is ever to move beyond that of “musty old book warehouses,” librarians must take a more active role in the development of new services and in heightening awareness of their existing services and collections. Library Outreach, Partnerships, and Distance Education presents ideas and strategies that are now being implemented around the United States to do just that. This book should be a part of every library's plans for the future!
