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Author: Conrad Lashley
Publisher: Routledge
ISBN: 1000603490
Category : Business & Economics
Languages : en
Pages : 189
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Book Description
Presenting expert-led discussion of a range of themes and topics, Prejudice and Discrimination in Hotels, Restaurants and Bars explores the rigidities that restrict recruitment into frontline job roles in hotels restaurants and bars. Despite decades of legislation banning gender and racial discrimination in most service economies, selecting the ‘right person for the job’ in practice results in some applicants appearing to be ‘more right’ than others. This book makes a unique contribution to the study of hospitality management practices that define, both consciously and unconsciously, recruits’ appearance and behaviours that inevitably include some, and exclude others, from being selected for the job concerned. Dealing primarily with social class, gender and race, the issues discussed in the book are of international interest and authors are drawn from both the Northern and Southern hemisphere. This book will be of great interest to both upper-level students and researchers of hospitality management and human resource management, as well as wider social science communities, such as scholars of sociology, anthropology, industrial relations, human resource studies and personnel management.
Author: Conrad Lashley
Publisher: Routledge
ISBN: 1000603490
Category : Business & Economics
Languages : en
Pages : 189
Get Book Here
Book Description
Presenting expert-led discussion of a range of themes and topics, Prejudice and Discrimination in Hotels, Restaurants and Bars explores the rigidities that restrict recruitment into frontline job roles in hotels restaurants and bars. Despite decades of legislation banning gender and racial discrimination in most service economies, selecting the ‘right person for the job’ in practice results in some applicants appearing to be ‘more right’ than others. This book makes a unique contribution to the study of hospitality management practices that define, both consciously and unconsciously, recruits’ appearance and behaviours that inevitably include some, and exclude others, from being selected for the job concerned. Dealing primarily with social class, gender and race, the issues discussed in the book are of international interest and authors are drawn from both the Northern and Southern hemisphere. This book will be of great interest to both upper-level students and researchers of hospitality management and human resource management, as well as wider social science communities, such as scholars of sociology, anthropology, industrial relations, human resource studies and personnel management.
Author: Conrad Lashley
Publisher: Taylor & Francis
ISBN: 1040043623
Category : Business & Economics
Languages : en
Pages : 195
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Book Description
This book critically explores conflict and hostility in a range of hospitality settings and from a broad stakeholder perspective. The provision of accommodation, food, and drink in commercial settings has conflict at its core because the commercial transaction between hosts and guests can result in a clash of expectations between the server and served. These service encounters involve stakeholders other than immediate personnel and their clients; owners, managers, local communities, and regulatory and licensing authorities also have concerns about the hotels, restaurants, and bars in their midst. The book recognises that these different stakeholders frequently have common interests but are also in conflict as their needs and goals compete with others. By reviewing these multi-agenda perspectives, the contributors offer new insights into topics such as conflict theory within the hospitality industry, human trafficking, employee conflict, dysfunctional leadership, tall poppy syndrome, and the impacts of over-tourism on host communities. Written by leading international academics, this significant volume will be of interest to students, researchers, and academics interested in critical hospitality studies, sociology, and business, as well as anthropology and culture studies.
Author: Charalampos Giousmpasoglou
Publisher: Springer Nature
ISBN: 3031528034
Category :
Languages : en
Pages : 256
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Book Description
Author: Ashokkumar Manoharan
Publisher: Taylor & Francis
ISBN: 1000963004
Category : Business & Economics
Languages : en
Pages : 464
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Book Description
Interdisciplinary in terms of both its coverage and contributions, The Routledge Handbook of Diversity, Equity, and Inclusion Management in the Hospitality Industry provides an informative and systematic guide to the current state of knowledge on workforce diversity and its management. Providing empirical knowledge and reflective practice on diversity issues and their management in the hospitality industry, this handbook includes chapters written by a plethora of experts in the diversity management (DM) field, including scholars, academics, and industry experts, such as managers from leading hospitality industry firms. Logically structured and embellished with illustrative figures throughout, the volume provides critical reviews and an appraisal of current research and the future development of conceptual and theoretical approaches to diversity, equity, and inclusion (DEI) management in the hospitality industry, including dimensions of diversity in hospitality, such as gender, cultural/ethnic, age, disability, sexual orientation, and Indigenous workers. Elucidative examples are used from different countries such as Australia, Austria, Canada, Japan, United Arab Emirates, and India, and the volume takes a solution-based approach, providing future directions for emerging diversity researchers. Global in perspective, this book is a pivotal teaching resource for academics, an illustrative reference resource for Ph.D. students and early career researchers who work on workforce diversity and a practical guide for managers and HR consultants. It will also appeal to wider audiences, including those in tourism, recreation and leisure studies, and other professional fields.
Author: John Cousins
Publisher: Goodfellow Publishers Ltd
ISBN: 1915097444
Category : Business & Economics
Languages : en
Pages : 270
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Book Description
This 6th edition has been updated and revised to take account of current trends within education and the HLT industries, including changes brought about by COVID and Brexit, as well the impact of the increasing use kitchen/service robotics, changes to allergen regulations and issues of sustainability and business ethics.
Author: Glenn A. J. Bowdin
Publisher: Taylor & Francis
ISBN: 1000904458
Category : Business & Economics
Languages : en
Pages : 1056
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Book Description
A must-have introductory text of unrivalled coverage and depth focusing on events planning and management, the fourth edition of Events Management provides a complete A to Z of the principles and practices of planning, managing and staging events. The book offers a systematic guide to organising successful events, examining areas such as event design, logistics, marketing, human resource management, financial planning, risk management, impacts, evaluation and reporting. The fourth edition has been fully updated and revised to include content covering technology, including virtual and hybrid events, concepts such as social capital, soft power and events, social inclusion, equality, accessibility and diversity, and the latest industry reports, research and legal frameworks. The book is logically structured and features new case studies, showing real-life applications and highlighting issues with planning events of all types and scales in a range of geographical locations. This book has been dubbed ‘the events management bible’ and fosters an interactive learning experience amongst scholars of events management, tourism and hospitality.
Author: Victor H. Green
Publisher: Colchis Books
ISBN:
Category : History
Languages : en
Pages : 222
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Book Description
The Negro Motorist Green Book was a groundbreaking guide that provided African American travelers with crucial information on safe places to stay, eat, and visit during the era of segregation in the United States. This essential resource, originally published from 1936 to 1966, offered a lifeline to black motorists navigating a deeply divided nation, helping them avoid the dangers and indignities of racism on the road. More than just a travel guide, The Negro Motorist Green Book stands as a powerful symbol of resilience and resistance in the face of oppression, offering a poignant glimpse into the challenges and triumphs of the African American experience in the 20th century.
Author: Jolanda Jetten
Publisher: SAGE
ISBN: 1529751705
Category : Psychology
Languages : en
Pages : 172
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Book Description
Written by leading social psychologists with expertise in leadership, health and emergency behaviour – who have also played an important role in advising governments on COVID-19 – this book provides a broad but integrated analysis of the psychology of COVID-19 It explores the response to COVID-19 through the lens of social identity theory, drawing from insights provided by four decades of research. Starting from the premise that an effective response to the pandemic depends upon people coming together and supporting each other as members of a common community, the book helps us to understand emerging processes related to social (dis)connectedness, collective behaviour and the societal effects of COVID-19. In this it shows how psychological theory can help us better understand, and respond to, the events shaping the world in 2020. Considering key topics such as: Leadership Communication Risk perception Social isolation Mental health Inequality Misinformation Prejudice and racism Behaviour change Social Disorder This book offers the foundation on which future analysis, intervention and policy can be built. We are proud to support the research into Covid-19 and are delighted to offer the finalised eBook for free. All Royalties from this book will be donated to charity.
Author: Anthony H. Richmond
Publisher: Taylor & Francis
ISBN: 1000993922
Category : Social Science
Languages : en
Pages : 121
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Book Description
First published in 1954, Colour Prejudice in Britain is an account of the assimilation and adjustment of 345 West Indian workers who came to England between 1941 and 1943, many of whom have stayed to the present day. The study endeavours to trace the relationships between this group of West Indians and the English people with whom they came in contact over a period of approximately ten years. It is therefore a study in the two related fields of immigration and racial relations. This book will be of interest to students of sociology, history, and ethnic studies.
Author: Caroline Bressey
Publisher: Routledge
ISBN: 1317088425
Category : Science
Languages : en
Pages : 326
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Book Description
In recent years geographers interested in ethnicity, 'race' and racism have extended their focus from examining geographies of segregation and racism to exploring cultural politics, social practice and everyday geographies of identity and experience. This edited collection illustrates this new work and includes research on youth and new ethnicities; the contested politics of 'race' and racism; intersections of ethnicity, religion and 'race' and the theorisation and interrogation of whiteness. Case studies from the UK and Ireland focus on the intersections of 'race' and nation and the specificities of place in discourses of racilisation and identity. A key feature of the book is its engagement with a range of methodological approaches to examining the significance of race including ethnography, visual methodologies and historical analysis.
