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Author: Gebrehiowot Ageba
Publisher:
ISBN:
Category : Ethiopia
Languages : en
Pages : 386
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Book Description
Author: Gebrehiowot Ageba
Publisher:
ISBN:
Category : Ethiopia
Languages : en
Pages : 386
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Book Description
Author: Jemal Abagissa Ababushen
Publisher:
ISBN:
Category :
Languages : en
Pages : 386
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Book Description
Public sector reform has been undertaken in different parts of the world since 1980s in the name of New Public Management and with the objective to change traditional public administration. The ultimate purpose of the reform is to improve the effectiveness, performance and quality of public services delivered to the citizenry and to enhance thecapacity to carry out core government functions. The advocates of NPM insist that the practices and principles of the private sector can be adopted by the public sector to improve the business of government. NPM has been seen as a global best practice to be adopted usually under various international pressures. Nevertheless, in reality there is no single best approach, every reform-oriented government would have to consider to what degree and how key features can be incorporated into their public management systems and contexts. Because of contextual differences, results of reform implementation varies from place to place and even from organization to organization within a country. In an attempt to improve service delivery in the public sector, the government of Ethiopia launched civil service program in 1996 and service delivery policy and implementation instruments in 2001. The overall objective of the reform is to enable public institutions toprovide their services to the public in efficient, effective, transparent and responsive manner. Based on the objectives of the policy and parameters drawn from service delivery literature, this study aims at evaluating the performance of the service delivery implementation in Addis Ababa City Government using quality, quantity, cost and time as performance indicators. A sample of three purposely selected agencies and offices which are involved in daily provision of services are the major sources of primary information of this study. 600 customers, 78 employees, 13 focus group members and managers from the respective offices provided their views and answers to the questionnaires and interviews forwarded during the data collection period. The study shows that of the three offices, RICSRS( resident identification and civil status registration service) performed better than other offices in most customer related quality dimensions and service deliver speed. Service delivery speed has been improved to the satisfaction of the service users and as the result the number of customers used the service significantly increased over the study period. On the contrary, service delivery at Land Administration Authority is rated poor in most aspects of performance parameters. The causes of poor quality include very low level of transparency, responsiveness, reliability, speed, grievance handling mechanism, employees' motivation, courtesy and other quality dimensions. The number of service users did not increase over the study period. Customers witnessed that service deliveryprocess takes long period of time contrary to the time indicated in service standards. The contacts are boring, too long and unnecessary leading to dissatisfaction. Service delivery at Revenue Agency can be viewed as moderate though it falls short in some aspects. It performed average in timeliness, process easiness, transparency, fairness, responsiveness, grievance handling and competence. It performed below average in dimensions such as consultation with customers, access to service providers, respectfulness and courtesy. The number of customers has increased manifold over thestudy period. Cost incurred per customer has shown varying trends in which highest per capita is recorded initially and the lowest in 2006. It surged in 2007 and slightly declined in 2008. Finally, service delivery improvement together with new tax laws resulted in an increase of revenue collection. The total revenue increased from 729.47 million Birr in 2001 to 2.6 billion Birr in 2006(2.6 billion Birr is about 260 million USD in the year 2006). Overall, the research shows that some progress has been made in the implementation of the reform but there are a lot to be done to achieve the goals aspired in the service delivery policy. The service delivery policy document is well written containing many important service delivery instruments that address important aspects of effective service delivery in the public sector. However, their implementation is retarded by a range of problems: Resistance to change, weak planning and evaluation, weak commitment, lack of objectiveemployee performance evaluation, and failure to fully understand reform implementation techniques compounded with low staff morale due to low salary, absence of incentives and good working environment. In all the three sectors, employees have similar complaints regarding working environment and incentives. The employees also indicated that there has not been objective employee performance evaluation that could link individual performance with pay and rewards. This has created a situation where hardworking employees are treated with non-hardworking in equal way. Cost effectiveness is also easier said than done in the new Ethiopian public service and the choice of alternative service delivery approach is not yet adopted because of ideological subscription to developmentalist state guided by revolutionary democracy.
Author: Wolfgang Benedek
Publisher: BRILL
ISBN: 9789004415966
Category : Law
Languages : en
Pages : 372
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Book Description
"This edited volume on Implementation of International Human Rights Commitments and Implications on Ongoing Legal Reforms in Ethiopia addresses key themes of contemporary interest focused on identifying the gaps between Ethiopia's human rights commitments and the practical problems associated with the realisation of human rights goals. Political and legal challenges affecting implementation at the domestic levels continue in Ethiopian - the nature and complexity of which have been thoroughly expounded in this volume. This edition uncovers the key challenges involving civil and political rights, socio-economic rights and cultural and institutional dimensions of the implementation of human rights in Ethiopia - while the country is absorbed in legal and political reforms"--
Author: Tesfaye Debela
Publisher: African Books Collective
ISBN: 9994455532
Category : Political Science
Languages : en
Pages : 178
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Book Description
In 1996, the Ethiopian government introduced the Civil Service Reform Program (CSRP) to disentangle the intricacies of the old bureaucratic system, and to build a fair, responsible, efficient, ethical and transparent civil service that accelerates and sustains the economic development of the country. However, lack of competent personnel, prevalence of attitudinal problems and absence of a strong institutional framework constrained the success of the reform. To reinvigorate the CSRP, the Ethiopian government has been implementing BPR in public organizations since 2004. In this regard, there are claims and counter-claims on the effectiveness of BPR implementation in improving the performance of public organizations. Motivated by such claims, this research has assessed the design, challenges, implementation and outcome of BPR in four public organizations using questionnaires, interviews, observations and review of secondary sources.
Author: Yamāh̲barāwi ṭenāt madrak (Ethiopia)
Publisher: African Books Collective
ISBN: 9994450190
Category : Ethiopia
Languages : en
Pages : 490
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Book Description
Having just emerged from a prolonged civil war and faced with the urgent tasks of establishing political stability and reinvigorating an economy in tatters, the Transitional Government of Ethiopia (1991-1995) had to set a new direction for the economic reconstruction and social rehabilitation of the warn-torn and poverty-ridden country. During the Transitional Period a spate of new policies and strategies defining the development priorities, goals and implementation instruments of the new regime led by the EPRDF was introduced. This work is a synthesis of various sectoral policies and an attempt to trace the genesis of the policies, highlight the continuities, significant departures and other salient features. Each of the reviews in this digest briefly analyses the critical elements of the policies, identifies major gaps in the conceptualisation of the policy as well as the achievements registered and the challenges encountered in its implementation. The authors also try to identify the outstanding issues to be addressed by policymakers and suggest remedies. The policy reviews have been grouped into three parts and presented under social, economic and governance sectors.
Author: Paulos Milkias
Publisher: Bloomsbury Publishing USA
ISBN: 1598842587
Category : History
Languages : en
Pages : 571
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Book Description
This book is the most complete, accessible, and up-to-date resource for Ethiopian geography, history, politics, economics, society, culture, and education, with coverage from ancient times to the present. Ethiopia is a comprehensive treatment of this ancient country's history coupled with an exploration of the nation today. Arranged by broad topics, the book provides an overview of Ethiopia's physical and human geography, its history, its system of government, and the present economic situation. But the book also presents a picture of contemporary society and culture and of the Ethiopian people. It also discusses art, music, and cinema; class; gender; ethnicity; and education, as well as the language, food, and etiquette of the country. Readers will learn such fascinating details as the fact that coffee was first domesticated in Ethiopia more than 10,000 years ago and that modern Ethiopia comprises 77 different ethnic groups with their own distinct languages.
Author: Shiferaw Alemu Feleke
Publisher:
ISBN:
Category : Roads
Languages : en
Pages : 158
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Author: Bacha Kebede Debela
Publisher: Leuven University Press
ISBN: 946270256X
Category : Political Science
Languages : en
Pages : 703
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Book Description
Building an effective, inclusive, and accountable public administration has become a major point of attention for policymakers and academics in Ethiopia who want to realise sustainable development. This first handbook on Ethiopian Public Administration is written by Ethiopian academics and practitioner-academics and builds on PhD studies and conference papers, including studies presented at the meetings of the Ethiopian Public Administration Association (EPAA), established in 2016. Public Administration in Ethiopia presents a wide range of timely issues in four thematic parts: Governance, Human Resources, Performance and Quality, and Governance of Policies. Each of the individual chapters in this volume contributes in a different way to the overarching research questions: How can we describe and explain the contexts, the processes and the results of the post-1990 politico-administrative reforms in Ethiopia? And what are the implications for sustainable development? This book is essential for students, practitioners, and theorists interested in public administration, public policy, and sustainable development. Moreover, the volume is a valuable stepping stone for PA teaching and PA research in Ethiopia.
Author: Stephen Spratt
Publisher: Routledge
ISBN: 1134099509
Category : Business & Economics
Languages : en
Pages : 534
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Book Description
This book examines the subject of Development Finance, or more specifically how financial systems can help or hinder the process of human development. As an expert in this field, Stephen Spratt reviews the components of the domestic and international financial systems, and considers reform options objectively against the central goal of human development. The result is a combination of orthodox and more innovative approaches, which provides a thorough grounding in development finance theory and practice in the 21st century. Topics covered in the book include: The Millennium Development Goals Financial crises and international capital flows The role of the private sector Microfinance. Focusing on the roles of the World Bank and the IMF and with a host of case studies and real world examples from Asia, Africa and Latin America as well as the "transition" economies of Eastern Europe, the author examines developing countries’ engagement with the international financial system and its influence on the process of human development, both positive and negative.
Author: Alazar Amare
Publisher:
ISBN: 9783330073722
Category :
Languages : en
Pages : 364
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Book Description
