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Author: Steve Curtin
Publisher: AMACOM
ISBN: 0814432824
Category : Business & Economics
Languages : en
Pages : 200
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Book Description
Discover the hidden ways to raise your organizations’ customer service experiences from ordinary to extraordinary. If you want to know how strong your company’s customer service is, ask your employees to describe what their work entails. Then pay attention to whether they simply list their duties and tasks or if they speak to the true essence of their job--to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company or brand to others. The latter should be every employee’s highest priority, because when it’s not, your customers are merely the recipients of a transaction, not an experience, and transactions do not make for a lasting impression or inspire loyalty. In Delight Your Customers, customer service expert Steve Curtin makes a compelling case that customer service managers need to shift from monitoring service activities to modeling, recognizing, and reinforcing the behaviors that create happy and returning customers. Things such as: Expressing genuine interest Offering sincere compliments Sharing unique knowledge Conveying authentic enthusiasm Providing pleasant surprises Delivering service heroics when needed Simply based on their own personal experiences, everyone knows that great customer service is rare. So why wouldn’t you want to provide a unique, caring, and beneficial experience for all your customers to rave about with others? With the real-world stories, examples, and strategies shared in Delight Your Customers, you can take the customer service experience you offer from ordinary to extraordinary.
Author: Steve Curtin
Publisher: AMACOM
ISBN: 0814432824
Category : Business & Economics
Languages : en
Pages : 200
Get Book Here
Book Description
Discover the hidden ways to raise your organizations’ customer service experiences from ordinary to extraordinary. If you want to know how strong your company’s customer service is, ask your employees to describe what their work entails. Then pay attention to whether they simply list their duties and tasks or if they speak to the true essence of their job--to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company or brand to others. The latter should be every employee’s highest priority, because when it’s not, your customers are merely the recipients of a transaction, not an experience, and transactions do not make for a lasting impression or inspire loyalty. In Delight Your Customers, customer service expert Steve Curtin makes a compelling case that customer service managers need to shift from monitoring service activities to modeling, recognizing, and reinforcing the behaviors that create happy and returning customers. Things such as: Expressing genuine interest Offering sincere compliments Sharing unique knowledge Conveying authentic enthusiasm Providing pleasant surprises Delivering service heroics when needed Simply based on their own personal experiences, everyone knows that great customer service is rare. So why wouldn’t you want to provide a unique, caring, and beneficial experience for all your customers to rave about with others? With the real-world stories, examples, and strategies shared in Delight Your Customers, you can take the customer service experience you offer from ordinary to extraordinary.
Author: Jay Coles
Publisher: Scholastic Inc.
ISBN: 1338734202
Category : Young Adult Fiction
Languages : en
Pages : 219
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Book Description
From one of the brightest and most acclaimed new lights in YA fiction, a fantastic new novel about a bi Black boy finding first love . . . and facing the return of the mother who abandoned his preacher family when he was nine. There's always been a hole in Gio's life. Not because he's into both guys and girls. Not because his father has some drinking issues. Not because his friends are always bringing him their drama. No, the hole in Gio's life takes the shape of his birth mom, who left Gio, his brother, and his father when Gio was nine years old. For eight years, he never heard a word from her . . . and now, just as he's started to get his life together, she's back. It's hard for Gio to know what to do. Can he forgive her like she wants to be forgiven? Or should he tell her she lost her chance to be in his life? Complicating things further, Gio's started to hang out with David, a new guy on the basketball team. Are they friends? More than friends? At first, Gio's not sure . . . especially because he's not sure what he wants from anyone right now. There are no easy answers to love -- whether it's family love or friend love or romantic love. In Things We Couldn't Say, Jay Coles, acclaimed author of Tyler Johnson Was Here, shows us a guy trying to navigate love in all its ambiguity -- hoping at the other end he'll be able to figure out who is and who he should be.
Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 254
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Book Description
Author: Carroll E. Izard
Publisher: Springer Science & Business Media
ISBN: 0306438658
Category : Psychology
Languages : en
Pages : 476
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Book Description
Emotions are a part of personality and essential to all human relationships, but how well do we understand what they really are? What are the processes by which they occuer and influence us? How do they affect the way we perceive and interact with the world? In The Psychology of Emotions, author Carroll E. Izard provides a timely overview that focuses on the relevance of emotions to our daily lives as he addresses these and other fundamental questions on the activation, expression, experience, and functions of emotions.
Author: Dr. D. K. Olukoya
Publisher: Mountain of Fire and Miracles Ministries
ISBN:
Category : Religion
Languages : en
Pages : 1425
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Book Description
Life-changing encounter with the God that answers by fire through a daily devotional. Its enriching and edifying. Start your day right with God.
Author: Israel Scheffler
Publisher: John Wiley & Sons
ISBN: 9781444310931
Category : Philosophy
Languages : en
Pages : 168
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Book Description
Worlds of Truth: A Philosophy of Knowledge explicates andbuilds upon a half century of philosophical work by the notedphilosopher Israel Scheffler. Propounds a new doctrine of plurealism which maintainsthe existence of multiple real worlds Offers a defense of absolute truth, which denies certainty andeschews absolutism, and defends systematic relativity, objectivity,and fallibilism Emphasizes a wide range of pragmatic interests: epistemologyand scientific development, cognition and emotion, science andethics, ritual and culture, and art and science
Author: Margaret L Tyler
Publisher: Random House
ISBN: 1448148448
Category : Health & Fitness
Languages : en
Pages : 1263
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Book Description
Now in its fourth edition, this standard text on homoeopathy highlights different plants and the illnesses that can be treated by them.
Author: John G. Robertson
Publisher: McFarland
ISBN: 0786478187
Category : Sports & Recreation
Languages : en
Pages : 197
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Book Description
This work is a game-by-game account of the Philadelphia Athletics' pitiful 1916 season, in which they won just 36 of 154 games. It starts with a brief biography of the team's living symbol--A's manager and co-owner Connie Mack--and moves through the birth of the franchise and into its first era of glory in which the A's won world championships in 1910, 1911, and 1913. Following the A's stunning defeat in the 1914 World Series to the underdog Boston Braves, Mack dismantled his championship club and finished last in the American League for seven straight seasons. The 1916 campaign was the nadir. The team's few solid veterans had a supporting cast of underachievers, college boys, raw rookies, no-hopers, and sub-par pitching. The book chronicles the daily grind of a team that had no chance to begin with and quickly became the laughingstock of the AL. Many humorous anecdotes, needless to say!
Author: Dick Armey
Publisher: Turner Publishing Company
ISBN: 0470256796
Category : Political Science
Languages : en
Pages : 151
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Book Description
Acclaim for Armey's Axioms "As I read Armey’s Axioms, my mind immediately went to the man from Springfield, Abraham Lincoln, who cloaked brilliant wisdom with grace and good humor that had its roots in the heartland of America. Without question, Dick Armey is one of the most brilliant and principled men ever to serve in the leadership of the United States House of Representatives. His axioms are a delightful read for anyone seeking to understand the faith, the patriotism, and the integrity that has made America great." –Dr. M. G. "Pat" Robertson "In Armey’s Axioms, Dick Armey gives us more than his great sense of humor and Texas-size common sense. With a creative and personal touch, it is the best advice I’ve seen for those who want to make it in Washington, and even better for those who want to make it in life." –Bob Dole "We Americans like to cut to the chase when it comes to difficult issues. In Armey’s Axioms, Dick Armey does just that. By skillfully breaking down complex social and moral issues, he presents us with such simple and direct answers that it’s hard not to agree with his logic. Wrapped in wry wit and humor, the book is wise, insightful, and above all, compelling." –Marlin Maddoux President, National Center for Freedom & Renewal host, Point of View radio talk show "In just ten years, Dick Armey moved from C-SPAN viewer to Majority Leader of the U.S. House of Representatives. In Armey’s Axioms he presents some of the lessons he has learned from his years in the House and from country music. . . . It’s a good read, packed with good advice." –Michael Barone U.S. News & World Report coauthor, The Almanac of American Politics
Author: Andrew Zimmern
Publisher: Crown
ISBN: 0767931300
Category : Travel
Languages : en
Pages : 290
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Book Description
Andrew Zimmern, the host of The Travel Channel’s hit series Bizarre Foods, has an extraordinarily well-earned reputation for traveling far and wide to seek out and sample anything and everything that’s consumed as food globally, from cow vein stew in Bolivia and giant flying ants in Uganda to raw camel kidneys in Ethiopia, putrefied shark in blood pudding in Iceland and Wolfgang Puck's Hunan style rooster balls in Los Angeles. For Zimmern, local cuisine—bizarre, gross or downright stomach turning as it may be to us—is not simply what’s served at mealtime. It is a primary avenue to discovering what is most authentic—the bizarre truth—about cultures everywhere. Having eaten his way around the world over the course of four seasons of Bizarre Foods, Zimmern has now launched Bizarre Worlds, a new series on the Travel Channel, and this, his first book, a chronicle of his journeys as he not only tastes the “taboo treats” of the world, but delves deep into the cultures and lifestyles of far-flung locales and seeks the most prized of the modern traveler’s goals: The Authentic Experience. Written in the smart, often hilarious voice he uses to narrate his TV shows, Zimmern uses his adventures in “culinary anthropology” to illustrate such themes as: why visiting local markets can reveal more about destinations than museums; the importance of going to “the last stop on the subway”—the most remote area of a place where its essence is most often revealed; the need to seek out and catalog “the last bottle of coca-cola in the desert,” i.e. disappearing foods and cultures; the profound differences between dining and eating; and the pleasures of snout to tail, local, fresh and organic food. Zimmern takes readers into the back of a souk in Morocco where locals are eating a whole roasted lamb; along with a conch fisherman in Tobago, who may be the last of his kind; to Mississippi, where he dines on raccoon and possum. There, he writes, "People said, 'That's roadkill!' ‘No it's not,’ I said. ‘It's a cultural story.’” Whether it’s a session with an Incan witch doctor in Ecuador who blows fire on him, spits on him, thrashes him with poisonous branches and beats him with a live guinea pig or drinking blood in Uganda and cow urine tonic in India or eating roasted bats on an uninhabited island in Samoa, Zimmern cheerfully celebrates the undiscovered destinations and weird wonders still remaining in our increasingly globalized world.
