Planning, Protection and Optimization: ITIL 2011 Intermediate Capability Handbook (single Copy) PDF Download
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Author: Axelos
Publisher:
ISBN: 9780113314546
Category :
Languages : en
Pages : 192
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Book Description
This guide provides a quick reference to the processes covered by the ITIL V3 PPO syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for PPO, and as a handy portable reference source for practitioners who work with these processes.
Author: Axelos
Publisher:
ISBN: 9780113314546
Category :
Languages : en
Pages : 192
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Book Description
This guide provides a quick reference to the processes covered by the ITIL V3 PPO syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for PPO, and as a handy portable reference source for practitioners who work with these processes.
Author: Liz Gallacher
Publisher: John Wiley & Sons
ISBN: 1119943647
Category : Computers
Languages : en
Pages : 420
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Book Description
Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.
![ITIL Foundation Handbook [pack of 10 Copies - Chinese Edition] PDF](https://books.google.com/books/content/images/frontcover/PCdTmAEACAAJ?fife=w80-h100)
Author: Stationery Office
Publisher:
ISBN: 9780113313587
Category :
Languages : en
Pages : 158
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Book Description
This quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.
Author: Alison Cartlidge
Publisher:
ISBN: 9780955124587
Category :
Languages : en
Pages : 55
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Book Description
Author:
Publisher:
ISBN: 9780615974422
Category :
Languages : en
Pages :
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Book Description
Author: Great Britain. Cabinet Office
Publisher: Stationery Office/Tso
ISBN: 9780113313044
Category : Business & Economics
Languages : en
Pages : 483
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Book Description
This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.
Author: Barry Briggs
Publisher: Microsoft Press
ISBN: 1509301992
Category : Computers
Languages : en
Pages : 228
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Book Description
How do you start? How should you build a plan for cloud migration for your entire portfolio? How will your organization be affected by these changes? This book, based on real-world cloud experiences by enterprise IT teams, seeks to provide the answers to these questions. Here, you’ll see what makes the cloud so compelling to enterprises; with which applications you should start your cloud journey; how your organization will change, and how skill sets will evolve; how to measure progress; how to think about security, compliance, and business buy-in; and how to exploit the ever-growing feature set that the cloud offers to gain strategic and competitive advantage.
Author: OGC - Office of Government Commerce
Publisher: The Stationery Office
ISBN: 9780113310616
Category : Business & Economics
Languages : en
Pages : 256
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Book Description
ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL and an outline of its principles.
Author: Sangam Racherla
Publisher: IBM Redbooks
ISBN: 0738434485
Category : Computers
Languages : en
Pages : 282
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Book Description
An information infrastructure is comprised of software, servers, storage, and networks, integrated and optimized to deliver timely, secure, and trusted information throughout the organization and to its clients and partners. With the explosive growth in data and information—coupled with demands for projects with rapid ROI—IT infrastructures and storage administrators are reaching a breaking point. IBM® can help with the changes needed to manage information availability, security, and regulatory and compliance requirements on a tighter budget. And because the health of any business often depends on its ability to take advantage of information in real time, a sound, intelligent information infrastructure becomes critical to supporting new growth initiatives. IBM offers an innovative approach to help you manage information growth more effectively and mitigate risks with a dynamic infrastructure that efficiently and securely stores and protects information, and optimizes information access. You can control, protect, manage, and gain new intelligence from your information with the IBM leading-edge Information Infrastructure products, services and integrated solutions, supported by world-class expertise and access to top experts from around the world. This IBM Redbooks® publication provides an overview of the IBM Information Infrastructure solutions that are designed to help you manage the information explosion and address challenges of information compliance, availability, retention, and security. This will lead your company toward improved productivity, service delivery, and reduced risk, while streamlining costs.
Author: I. Oshri
Publisher: Springer
ISBN: 0230251072
Category : Business & Economics
Languages : en
Pages : 279
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Book Description
This book offers a broad perspective on issues relating to the sourcing of systems and business processes in a national and global context, examining the client's and the vendor's involvement in sourcing relationships by putting the emphasis on the capabilities that each side should develop as a result of their interactions with each other.
