Innovative Performance Support: Strategies and Practices for Learning in the Workflow PDF Download
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Author: Con Gottfredson
Publisher: McGraw Hill Professional
ISBN: 0071734473
Category : Business & Economics
Languages : en
Pages : 271
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Book Description
Real Learning Happens as You Work! Implement performance support to increase and accelerate employee performance. “It is a book that will become dog-eared from use as it is both a narrative and a reference. Valuable now, and over time; it is worth every cent of the $30 cover price. It is easy to read, and easy to fillet for the right information just when you need it. The book comes at a really important juncture in the trajectory of corporate learning and highlights the importance of learning in the workflow. It is the right book, at the right time, in the right way.” —Nigel Paine, MD NigelPaine.com Ltd “Innovative Performance Support significantly moves the learning revolution to the next level. It is the workplace, and the work itself, where performance support will make its mark, and Gottfredson and Mosher are the trailblazers.” —Marc J. Rosenberg, Marc Rosenberg and Associates Research shows that 80 percent of learning in the workplace occurs on the job, rather than in formal training sessions. Innovative Performance Support offers you a concise and comprehensive overview of performance support (PS) practices—ongoing, job-specific resources that ensure employees perform effectively on the job. From free, open-source applications like blogs and wikis to sophisticated new system software, this guide will help you implement the right PS strategy for your team. Innovative Performance Support: Saves the investment in formal training and increases productivity Reduces the learning time required to achieve successful performance Supplements or replaces existing training programs Cuts down on the use of help desks and other traditional in-house support functions Conrad A. Gottfredson and Bob Mosher break down the hows and whys of applying PS solutions to replace the patchwork of existing training programs that you might be using now. They show how leading firms deploy PS solutions to reduce costs, retain talent, and increase productivity and efficiency.
Author: Con Gottfredson
Publisher: McGraw Hill Professional
ISBN: 0071734473
Category : Business & Economics
Languages : en
Pages : 271
Get Book Here
Book Description
Real Learning Happens as You Work! Implement performance support to increase and accelerate employee performance. “It is a book that will become dog-eared from use as it is both a narrative and a reference. Valuable now, and over time; it is worth every cent of the $30 cover price. It is easy to read, and easy to fillet for the right information just when you need it. The book comes at a really important juncture in the trajectory of corporate learning and highlights the importance of learning in the workflow. It is the right book, at the right time, in the right way.” —Nigel Paine, MD NigelPaine.com Ltd “Innovative Performance Support significantly moves the learning revolution to the next level. It is the workplace, and the work itself, where performance support will make its mark, and Gottfredson and Mosher are the trailblazers.” —Marc J. Rosenberg, Marc Rosenberg and Associates Research shows that 80 percent of learning in the workplace occurs on the job, rather than in formal training sessions. Innovative Performance Support offers you a concise and comprehensive overview of performance support (PS) practices—ongoing, job-specific resources that ensure employees perform effectively on the job. From free, open-source applications like blogs and wikis to sophisticated new system software, this guide will help you implement the right PS strategy for your team. Innovative Performance Support: Saves the investment in formal training and increases productivity Reduces the learning time required to achieve successful performance Supplements or replaces existing training programs Cuts down on the use of help desks and other traditional in-house support functions Conrad A. Gottfredson and Bob Mosher break down the hows and whys of applying PS solutions to replace the patchwork of existing training programs that you might be using now. They show how leading firms deploy PS solutions to reduce costs, retain talent, and increase productivity and efficiency.
Author: Allison Rossett
Publisher: John Wiley & Sons
ISBN: 1118429613
Category : Business & Economics
Languages : en
Pages : 202
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Book Description
Job Aids and Performance Support in the Workplace gives us everything we’ve ever wanted to know about these invaluable tools and techniques! Allison Rossett and Lisa Schafer have created a comprehensive, pragmatic, and very readable guide. The authors don’t exaggerate when they claim it’s ‘knowledge everywhere.’
Author: William Bezanson
Publisher: Trafford on Demand Pub
ISBN: 1553694678
Category : Business & Economics
Languages : en
Pages : 354
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Book Description
Performance support is a rapidly growing discipline of enabling human performance on the job. It helps people to do their jobs and to develop competence through the normal course of doing work, rather than through off-job training or extensive reading. Ultimately, it supports the performance of a business, through enabling the performance of individual workers. It has demonstrated dramatically improved performance by many types of workers and their businesses. This book summarizes many ways of incorporating techniques of performance support in the workplace, systems, and processes of organizations. Some of the ways are simple, some more complex. The author's hope is that you might adopt even one or two of these methods, and that doing so will save money for you and your organization, and that doing so will enable you to make a profound impact on the business of your organization and that of your customers. Nearly all companies have the difficulty that it takes too long and costs too much to develop competence in their employees. Modern computer systems change so frequently, and applications and work environments are so poorly designed, that there is constant retraining going on. Work processes change to keep up with competitive pressures. Classroom training nearly always misses the mark by being late or ineffective in transferring skills back to the job. The fact that people need to be trained to use products in the first place is the essence of the problem. This book addresses that problem by means of various methods of performance support. Further, it presents a structure for developing "performance support solutions," which allow a phased introduction of performance-enabling features in products over time, to accommodate customers' varying budget and infrastructure levels. The value proposition for performance support is that for relatively modest investment, a high return can be realized for the cost of product ownership and support. This investment can be as little as zero (by incorporating performance-centered design methods into a product development process) and as much as ten person-years or more (for a high-end integrated performance support and knowledge management system). A Performance Support Solution strategy can allocate the investment to a rollout of PS features over time. Endorsements Bill Bezanson practices what he preaches with Performance Support Solutions. This book is a comprehensive, pragmatic, and precise treatment of the field of Performance Support. It covers all aspects of the field and, in keeping with Bill's advocacy for "obvious products," the book is itself an obvious product. Every Performance Technologist, whether a novice or an expert, will benefit from keeping this book in close proximity. Especially relevant is his compilation of "N ways to implement performance support solutions," which facilitates incremental design of solutions, thus appealing to diverse development budgets or customer infrastructure readiness. In developing such an all-encompassing piece of work, Bill clearly demonstrates his assertion that "Performance Support work is more than a job: it is a calling," and those of us in the field should be happy that he feels that way! He has made our jobs a lot easier by providing us with an up-to-date, insightful review of the leading-edge thinking in our field. Dr. Tony O'Driscoll Author of Achieving Desired Business Performance, and Researcher with IBM's Institute for Advanced Learning, Raleigh, North Carolina. Bezanson's authoritative, yet very readable work gives every organisation a motive for introducing, implementing, or improving their performance support solutions. It is well researched, full of great yet simple and implementable ideas, examples, and models, and while it satisfies the stringent academic criteria making it a useful reference and teaching aid, its real value lies in its gr
Author: Connie U. Smith
Publisher: Addison-Wesley Professional
ISBN: 9780201722291
Category : Computer programs
Languages : en
Pages : 0
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Book Description
Software development is replete with risks. Will the finished software run quickly enough? Will the underlying hardware and network infrastructure be sufficient? Will the system scale? You can now get the answers you need, up-front, in time to act. This book introduces Software Performance Engineering (SPE), a proven step-by-step methodology for predicting the development challenges and performance of any object-oriented system -- and for managing development to achieve performance objectives. Performance experts Connie Smith and Lloyd Williams show how to build quantitative models of software before it is built, analyzing performance based on proposed architecture and design. Learn how to elicit performance objectives, gather relevant data, and evaluate performance throughout development and the rest of the software lifecycle. For software engineers, developers, architects, analysts, performance specialists, project managers, and other IT professionals who want to deliver higher-performance object-oriented software systems.
Author: Gerardus Blokdyk
Publisher: 5starcooks
ISBN: 9780655431206
Category :
Languages : en
Pages : 290
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Book Description
Do we aggressively reward and promote the people who have the biggest impact on creating excellent Electronic performance support systems services/products? How do you assess your Electronic performance support systems workforce capability and capacity needs, including skills, competencies, and staffing levels? What are the revised rough estimates of the financial savings/opportunity for Electronic performance support systems improvements? Which Electronic performance support systems goals are the most important? What other jobs or tasks affect the performance of the steps in the Electronic performance support systems process? This one-of-a-kind Electronic performance support systems self-assessment will make you the trusted Electronic performance support systems domain visionary by revealing just what you need to know to be fluent and ready for any Electronic performance support systems challenge. How do I reduce the effort in the Electronic performance support systems work to be done to get problems solved? How can I ensure that plans of action include every Electronic performance support systems task and that every Electronic performance support systems outcome is in place? How will I save time investigating strategic and tactical options and ensuring Electronic performance support systems costs are low? How can I deliver tailored Electronic performance support systems advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Electronic performance support systems essentials are covered, from every angle: the Electronic performance support systems self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Electronic performance support systems outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Electronic performance support systems practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Electronic performance support systems are maximized with professional results. Your purchase includes access details to the Electronic performance support systems self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard, and... - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation ...plus an extra, special, resource that helps you with project managing. INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Author: Olivier Serrat
Publisher: Springer
ISBN: 981100983X
Category : Business & Economics
Languages : en
Pages : 1098
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Book Description
This book is open access under a CC BY-NC 3.0 IGO license. This book comprehensively covers topics in knowledge management and competence in strategy development, management techniques, collaboration mechanisms, knowledge sharing and learning, as well as knowledge capture and storage. Presented in accessible “chunks,” it includes more than 120 topics that are essential to high-performance organizations. The extensive use of quotes by respected experts juxtaposed with relevant research to counterpoint or lend weight to key concepts; “cheat sheets” that simplify access and reference to individual articles; as well as the grouping of many of these topics under recurrent themes make this book unique. In addition, it provides scalable tried-and-tested tools, method and approaches for improved organizational effectiveness. The research included is particularly useful to knowledge workers engaged in executive leadership; research, analysis and advice; and corporate management and administration. It is a valuable resource for those working in the public, private and third sectors, both in industrialized and developing countries.
Author: James R. Williams
Publisher: CRC Press
ISBN: 9780203228531
Category : Technology & Engineering
Languages : en
Pages : 388
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Book Description
Developing Performance Support for Computer Systems: A Strategy for Maximizing Usability and Learnability provides detailed planning, design, and development guidance for generating performance support for new or upgraded computer systems. Performance support includes documentation, online help, coaches and wizards, training, and other materials necessary to enable users to perform their jobs more efficiently and effectively. This volume offers a strategy for maximizing ease-of-use and ease-of-learning through an integrated performance support systems approach. The text provides how-to guidance throughout that developers can apply directly to the design of their performance support tools and products. Rather than cover a few specific topic areas, it examines the entire spectrum of performance support. The book explains how to match performance support methods to task requirements, gives an overview of important user characteristics, and provides general guidance for presentation, layout, formatting, media selection, the use of color and icons, and accessibility. Evaluation checklists are included in the appendices and are also available online. Although this book primarily addresses the development of performance support for large software systems, the principles and approaches are valuable for any systems development environment.
Author: Gerald J. Langley
Publisher: John Wiley & Sons
ISBN: 0470549033
Category : Business & Economics
Languages : en
Pages : 514
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Book Description
This new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with international improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This edition includes new information that shows how to accelerate improvement by spreading changes across multiple sites. The book presents a practical tool kit of ideas, examples, and applications.
Author: William W. Lee
Publisher: John Wiley & Sons
ISBN: 0787973440
Category : Business & Economics
Languages : en
Pages : 478
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Book Description
Multimedia-Based Instructional Design is a thoroughly revised and updated second edition of the best-selling book that provided a complete guide to designing and developing interactive multimedia training. While most training companies develop their training programs in many different technological delivery media—computer-based, web-based, and distance learning technologies—this unique book demonstrates that the same instructional design process can be used for all media. Using just one process reduces cycle time for course development—and also reduces costs.
Author: Niall Richard Murphy
Publisher: "O'Reilly Media, Inc."
ISBN: 1491951176
Category :
Languages : en
Pages : 552
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Book Description
The overwhelming majority of a software system’s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that software engineers focus primarily on the design and development of large-scale computing systems? In this collection of essays and articles, key members of Google’s Site Reliability Team explain how and why their commitment to the entire lifecycle has enabled the company to successfully build, deploy, monitor, and maintain some of the largest software systems in the world. You’ll learn the principles and practices that enable Google engineers to make systems more scalable, reliable, and efficient—lessons directly applicable to your organization. This book is divided into four sections: Introduction—Learn what site reliability engineering is and why it differs from conventional IT industry practices Principles—Examine the patterns, behaviors, and areas of concern that influence the work of a site reliability engineer (SRE) Practices—Understand the theory and practice of an SRE’s day-to-day work: building and operating large distributed computing systems Management—Explore Google's best practices for training, communication, and meetings that your organization can use
