Author: Brigham Dickinson
Publisher: Made For Success Publishing
ISBN: 1613398840
Category : Business & Economics
Languages : en
Pages : 190
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Book Description
When was the last time you received WOW worthy customer service from a business? Have you ever been curious how some companies consistently deliver this WOW factor? Pattern for Excellence is designed to help business owners create WOW Experiences on a daily basis...not one customer at a time, but by building relationships and uniting employees behind a greater cause. This amazing phenomenon begins with your workplace culture and gets transferred to your customers. But, how do you create a culture that over delivers and delights customers? In reading this book, you will be inspired to create a noble purpose in your organization and establish a pattern of excellence. When your company successfully masters these principles, amazing results start to materialize with your customers...on a routine basis. Establishing a workplace culture which consistently delivers WOW customer service is far easier than you would believe. By following the steps in this book, your organization will be on its way to creating raving fans in your industry.
Author: Danny Samson
Publisher: Financial Times/Prentice Hall
ISBN: 9780273638766
Category : Corporate culture
Languages : en
Pages : 0
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Book Description
Lets face it for many of us, our organisations are not as well organised as we would like...It's time for a rethink Patterns of Excellence presents a blueprint for success which can be adapted to any organization. Based on extensive analysis of worldwide excellence in performance, this highly accessible book reinforces theory with practical examples. Samson and Challis reveal the patterns of excellence which connect the operations of the world's best organizations, and demonstrate how to mould these defining principles into a structures framework and management approach. The book's case studies provide illuminating analysis and practiocal guidance on implementing managment structures.. The Authors Danny Samson is currently both Professor of Management at Melbourne Business School and Director of the Centre for Manufacturing Management. He began his career working as a chemical engineer for ICI, after which he attained a PhD in Management and subsequent appointments at the universities of Illinois and New South Wales. He has written five books and published over fifty articles on management. Danny regularly consults business across a variety of industries in Europe, Australia, New Zealand and the USA on strategy, operations improvement and realization of the business principles outlined in Patterns of Excellence. In addition he conducts regular executive education programs for companies wishing to restructure themselves within this framework. He has worked on numerous high-level government inquiries in fields ranging from technology management, manufacturing management and leadership to industry competitiveness, market policy and restructuring. David Challis has spent the last 20 years consulting to organizations in Europe, USA, Australia and Asia in the area of stretegic organizational change. He has worked at all organizational levels: board through middle management through shop floor and has an outstanding track record as an effective change agent. David is an Assiciate of Melbourne Degrees in Engineering and a PhD in Management.
Author: JOHN WHITE
Publisher: Inter-Varsity Press
ISBN: 1789740509
Category : Religion
Languages : en
Pages : 119
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Book Description
With wisdom and sharp biblical insight, John White points to the life of Nehemiah, showing us a man of prayer and a man of action; firm leader and servant of his people; realist and visionary, and above all, man of God.
Author: Andreas J. Köstenberger
Publisher: Crossway
ISBN: 1433530511
Category : Religion
Languages : en
Pages : 275
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Book Description
We are called to excellence in all aspects of our lives and activities, and not least in our character. Andreas Köstenberger summons all Christians, and especially aspiring pastors, scholars, and teachers, to a life of virtue lived out in excellence. Köstenberger moves through Christian virtues chapter by chapter, outlining the Bible's teaching and showing how Christ-dependent excellence in each area will have a profound impact on one's ministry and scholarship. Virtues covered include grace, courage, integrity, creativity, eloquence, humility, diligence, and service. This unique book is an important character check for all Christians engaged in teaching and ministry, and especially for those in training. Köstenberger's thoughtful volume will be a valuable touchstone for readers, for one's character is a critical matter in both scholarship and ministry.
Author: Ryan Hawk
Publisher: McGraw Hill Professional
ISBN: 1264269102
Category : Business & Economics
Languages : en
Pages : 256
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Book Description
A master class in achieving and sustaining excellence, even in the most challenging of times—from the host of The Learning Leader Show and author of Welcome to Management Millions of business professionals aspire to become effective leaders. But for hardworking, growth-oriented top performers who are always looking to improve and for rigorous thinkers who are never quite satisfied with the status quo, the true goal is the lifelong pursuit of excellence. Leadership advisor Ryan Hawk has interviewed hundreds of the most productive achievers in the world on his acclaimed podcast, The Learning Leader Show, to discover the best practices for pursuing and sustaining excellence. He found a pattern of uncommon behaviors that set these stellar individuals apart. By following their examples, you will learn how to: Commit to yourself and the process―and build purpose, focus, and discipline Develop resilience to face new challenges―and find inspiration for the long haul Seek guidance―and lead others to new heights Meet the moment―and make the most of every opportunity to excel Create a trusted group of advisors―and become a lifelong learner Packed with specific actions to take, experiments to run, and tools to analyze what works best for you, this uncompromisingly practical guide will inspire, challenge, support, and empower you to become your very best. Put mindsets into action and turn behaviors into habits with The Pursuit of Excellence.
Author: Byrd Baggett
Publisher: Thomas Nelson Inc
ISBN: 9781558531710
Category : Business & Economics
Languages : en
Pages : 132
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Book Description
Focusing on the basic habits that are common among business leaders, this book pinpoints characteristics of a successful sales lifestyle. Contains the basic information all sales professionals need to know. Here is the basic information anyone in business needs to know. I believe passionately that it is not enough to be just a good salesperson, secretary or manager. We also need to remember that losing a customer is just one bad experience away, and we must do everything we can to give our best service. The Book of Excellence is the first book in a trilogy of handbooks for business success by Byrd Baggett: The Book of Excellence - on sales, Satisfaction Guaranteed - on customer service and now Taking Charge - on leadership.
Author: Kevin J. Duggan
Publisher: McGraw Hill Professional
ISBN: 0071768564
Category : Business & Economics
Languages : en
Pages : 321
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Book Description
Beyond Six Sigma and Lean! Design your processes to facilitate real business growth, in both healthy and unhealthy economies Design for Operational Excellence defines why companies embark upon continuous improvement—and the true answer is not to improve efficiency, quality, or eliminate waste! The reason is to achieve Operational Excellence. Duggan, an established authority on OpEx, provides the design criteria and guidelines that enable you to grow your business organically by refocusing management’s attention from running the business to growing the business. Founded on eight key principles, this groundbreaking system facilitates the continuous flow of value into any operation—from customer service to sales to manufacturing. Kevin J. Duggan is a renowned speaker, executive mentor, and educator in applying advanced lean techniques to achieve Operational Excellence and the author of two books on the subject: Creating Mixed Model Value Streams and The Office That Grows Your Business—Achieving Operational Excellence in Your Business Processes. As the Founder of the Institute for Operational Excellence, the leading educational center on Operational Excellence, and Duggan Associates, an international training and advisory firm, Kevin has assisted many major corporations worldwide, including United Technologies Corporation, Caterpillar, Pratt & Whitney, Singapore Airlines, IDEX Corporation, GKN and Parker Hannifin. A recognized expert on Operational Excellence, Kevin is a frequent keynote speaker, master of ceremonies, and panelist at international conferences, and has appeared on CNN and the Fox Business Network.
Author: John White
Publisher: InterVarsity Press
ISBN: 9780830868902
Category : Religion
Languages : en
Pages : 134
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Book Description
As Christian leaders, should we solve our problems using the secular strategies of best-selling management books, or is there another way? John White says that Nehemiah provides the model we need for excellence in leadership. With wisdom and biblical insight, he shows how to be action-oriented and prayer-oriented, a firm leader and a servant, a realist and a visionary.
Author: Azim Jamal & Nido Qubein
Publisher: Jaico Publishing House
ISBN: 817992677X
Category : Self-Help
Languages : en
Pages : 171
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Book Description
Based on the authors’ combined 50 years of experience, Life Balance the Sufi Way brings a fresh perspective to why most people are overworked, yet under-utilized. The book reflects on Eastern philosophies emphasizing reflection, silence and going with the flow, and interweaves them with Western ideas of excellence, efficiency and effectiveness to invite balance into our lives. Life Balance the Sufi Way illustrates that life balance is a choice each one of us makes – circumstances do not determine life balance!
Author: Carolyn Dewar
Publisher: Simon and Schuster
ISBN: 1982179678
Category : Business & Economics
Languages : en
Pages : 384
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Book Description
"Based on extensive interviews with today's . . . corporate leaders, this look at how the best CEOs do their jobs focuses on the mindsets and actions that foster an environment of excellence"--
