S/NVQ Level 2 Customer Service PDF Download
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Author: Sally Bradley
Publisher: Heinemann
ISBN: 9780435451691
Category : Business & Economics
Languages : en
Pages : 334
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Book Description
Providing the knowledge needed to complete the qualification, this textbook takes candidates through the five mandatory and three optional units of this award.
Author: Sally Bradley
Publisher: Heinemann
ISBN: 9780435451691
Category : Business & Economics
Languages : en
Pages : 334
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Book Description
Providing the knowledge needed to complete the qualification, this textbook takes candidates through the five mandatory and three optional units of this award.
Author: Allan Woods
Publisher: Heinemann
ISBN: 9780435452278
Category : Business & Economics
Languages : en
Pages : 408
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Book Description
This text takes candidates through the NVQ award, unit-by-unit, offering plenty of questions and exercises to reinforce knowledge and understanding. Scenario-based activities allow candidates to analyze and discuss customer service situations and practise their skills
Author: David Lowe
Publisher: Kogan Page Publishers
ISBN: 9780749438227
Category : Business & Economics
Languages : en
Pages : 276
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Book Description
An LGV training manual for professional drivers and transport managers. It addresses: safe driving; the LGV theory test; the LGV driving test; the EU Driver Training Directive; the RTITB Master Driver Certificate; the IAM advanced goods vehicle driving test; drivers' hours; and more.
Author: Yvonne Nolan
Publisher: Heinemann
ISBN: 9780435450694
Category : Medical
Languages : en
Pages : 422
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Book Description
The essential resources for the new S/NVQs in Health and Social Care Written by Yvonne Nolan, the author of the bestselling textbooks for S/NVQ 2 and 3 Care, these Candidate Handbooks contain everything candidates need for success in this new qualification. Each full-colour Candidate Handbook provides comprehensive, in-depth coverage of the new standards in an accessible and user-friendly way. Each Candidate Handbook covers all the core units and a good selection of option units, ensuring that students have sufficient material to cover an entire award. The S/NVQ Level 3 Student Book covers the 'Adults' qualification route.
Author: Leah Palmer
Publisher: Heinemann Vocational
ISBN: 9780435468507
Category : Barbering
Languages : en
Pages : 505
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Book Description
Fully updated to reflect the latest Hairdressing Standards from Habia, this new edition of the bestselling Candidate Handbook is an essential companion for anyone working towards the Level 2 NVQ, SVQ or Apprenticeship with any awarding body (such as City & Guilds and VTCT).
Author: Tina Farrow
Publisher: Heinemann
ISBN: 9780435452162
Category : Education
Languages : en
Pages : 196
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Book Description
This book provides you with all the underpinning knowledge for the S/NVQ in Playwork Level 2. Written by experienced Playwork tutors and assessors who have helped candidates achieve their S/NVQ award, it provides everything students need to support their practical work with children and young people. Full coverage of the 2002 standards.
Author: Louise Burnham
Publisher: Heinemann
ISBN: 9780435452124
Category : Education
Languages : en
Pages : 566
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Book Description
This practical handbook contains information for candidates on the NVQ Teaching Assistants course or practitioners working alongside classroom teachers. It explores all the aspects of establishing relationships with children, supporting learning activities and managing behaviour.
Author: Yvonne Nolan
Publisher: Heinemann
ISBN: 9780435453732
Category : Medical
Languages : en
Pages : 414
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Book Description
This handbook provides comprehensive coverage of everything candidates need for success in this new qualification in health and social care.
Author: Janet Simms
Publisher: Nelson Thornes
ISBN: 0748786716
Category : Beauty culture
Languages : en
Pages : 196
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Book Description
Provides a flexible approach to teaching through activities, demonstrations, quizzes and student worksheets. Designed to assist you in the planning and delivery of classes. Interactive worksheets and quick quizzes keep students motivated and help measure the success of each session. Shows how activities link to relevant Key Skills. Contains a FREE easy-to-use CD-ROM with fully editable worksheets, networkable photos from the coursebook and answers to student quizzes.
Author: Pete King
Publisher: Routledge
ISBN: 0429836848
Category : Education
Languages : en
Pages : 151
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Book Description
Twenty years after Gordon Sturrock and the late Professor Perry Else’s 'Colorado Paper' introduced the Play Cycle, this theory of play now supports professional playwork practice, training and education. The Play Cycle: Theory, Research and Application is the first book of its kind to explain the theoretical concept of the Play Cycle, supported by recent research, and how it can be used as an observational method for anyone who works with children in a play context. The book investigates the understandings of the Play Cycle within the playwork field over the last 20 years, and its future application. It addresses each aspect of the Play Cycle (metalude, play cue, play return, play frame, loop and flow and annihilation) and combines the theoretical aspect of the Play Cycle with empirical research evidence. The book also provides an observational tool for people to observe and record play cycles. This book will appeal to playworkers, teachers, play therapists and professionals working in other contexts with children, such as hospitals and prisons. It will support practitioners and students in learning about play and provide lecturers and trainers with a new innovative teaching and training aide.
