Motivations and Commitment to Work in the Hospitality Industry PDF Download
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Author: Mark Anthony Camilleri
Publisher:
ISBN:
Category :
Languages : en
Pages : 0
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Book Description
Purpose: A number of hospitality businesses are understaffed and are experiencing severe labor shortages, in various contexts. In many cases, hotels and restaurants are finding it difficult to retain and recruit motivated employees. In this light, this research uses key constructs related to the self-determination theory and integrates them with a responsible human resources management (HRM) measure, to investigate the antecedents of organizational commitment. The underlying objective of this study is to shed light on employee psychology and on responsible organizational behaviors in the hospitality industry.Design/Methodology/Approach: Primary data were captured through an online questionnaire distributed via popular LinkedIn groups that represent hospitality employees. A composite-based structural equations modelling approach was utilized to confirm the reliability and validity of the chosen factors and to shed light on the causal paths of this contribution's proposed model.Findings: The results indicate that there are highly significant direct and indirect effects in this study, particularly between extrinsic motivations - organizational commitment and between responsible HRM - organizational commitment. These relationships are mediated by intrinsic motivations. Practical implications: This research implies that practitioners ought to incentivize and reward hardworking employees, in a commensurate manner, to offer them great working environments as well as appropriate conditions of employment, to enhance their loyalty, minimize turnover rates, and to attract promising talent.Theoretical implications: This contribution advances a robust Responsible Organizational Behavior (ROB) model comprising responsible HRM, extrinsic rewards, intrinsic motivation and organizational commitment.Originality/Value: This empirical study incorporates a responsible HRM construct with extrinsic and intrinsic motivations. It confirms that they are significant antecedents of organizational commitment. Unlike previous research, this contribution focuses on employee psychology as well as on strategic organizational behaviors during a time when tourism businesses are experiencing an increase in demand for their services, in the aftermath of the Coronavirus (COVID-19) pandemic. It raises awareness on the industry's perennial challenges in attracting and retaining employees.
Author: Mark Anthony Camilleri
Publisher:
ISBN:
Category :
Languages : en
Pages : 0
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Book Description
Purpose: A number of hospitality businesses are understaffed and are experiencing severe labor shortages, in various contexts. In many cases, hotels and restaurants are finding it difficult to retain and recruit motivated employees. In this light, this research uses key constructs related to the self-determination theory and integrates them with a responsible human resources management (HRM) measure, to investigate the antecedents of organizational commitment. The underlying objective of this study is to shed light on employee psychology and on responsible organizational behaviors in the hospitality industry.Design/Methodology/Approach: Primary data were captured through an online questionnaire distributed via popular LinkedIn groups that represent hospitality employees. A composite-based structural equations modelling approach was utilized to confirm the reliability and validity of the chosen factors and to shed light on the causal paths of this contribution's proposed model.Findings: The results indicate that there are highly significant direct and indirect effects in this study, particularly between extrinsic motivations - organizational commitment and between responsible HRM - organizational commitment. These relationships are mediated by intrinsic motivations. Practical implications: This research implies that practitioners ought to incentivize and reward hardworking employees, in a commensurate manner, to offer them great working environments as well as appropriate conditions of employment, to enhance their loyalty, minimize turnover rates, and to attract promising talent.Theoretical implications: This contribution advances a robust Responsible Organizational Behavior (ROB) model comprising responsible HRM, extrinsic rewards, intrinsic motivation and organizational commitment.Originality/Value: This empirical study incorporates a responsible HRM construct with extrinsic and intrinsic motivations. It confirms that they are significant antecedents of organizational commitment. Unlike previous research, this contribution focuses on employee psychology as well as on strategic organizational behaviors during a time when tourism businesses are experiencing an increase in demand for their services, in the aftermath of the Coronavirus (COVID-19) pandemic. It raises awareness on the industry's perennial challenges in attracting and retaining employees.
Author: Salih Kusluvan
Publisher: Nova Publishers
ISBN: 9781590336304
Category : Business & Economics
Languages : en
Pages : 876
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Book Description
The tourism industry, of which the hospitality industry is the core element, is one of the largest and the fastest growing industries world-wide. According to World Tourism Organisation forecasts, the industry will continue to grow and employ more people in the twenty-first century. In parallel with the growth of the tourism and hospitality industry world-wide, consumer expectations and demands for quality are rising while consumer tastes are varying on the one hand, and competition among the firms, both nationally and internationally, is intensifying on the other. In this business environment of heightened consumer expectations, distinct market segments that demand unique products and services, and stiff competition, tourism and hospitality organisations are looking for ways to excel in service quality, customer satisfaction, competition and performance. This book takes the view that employees are one of the most, if not the most, important resources or assets for tourism and hospitality organisations in their endeavour to provide excellent service, meet and exceed consumer expectations, achieve competitive advantage and exceptional organisational performance. The purpose of this book is to emphasise the critical role of employees for tourism and hospitality organisations and to examine the ways and means of managing their attitudes and behaviours for the mutual benefit of both parties: tourism and hospitality organisations and their employees.
Author: Doreen Kupke
Publisher: GRIN Verlag
ISBN: 3656383251
Category : Business & Economics
Languages : en
Pages : 31
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Book Description
Seminar paper from the year 2012 in the subject Leadership and Human Resources - Miscellaneous, grade: 1,0, University of Applied Sciences Heide, course: Human Resources Management, language: English, abstract: Table of contents 1. Introduction 4 1.1 Background and purpose of the topic 4 1.2 Methodology 5 2. Current Working Conditions in the hospitality industry 5 2.1 Issue statement 5 2.2 Special Working Environment and Conditions 6 2.3 Subsuming of the current situation 7 3. Description and Analysis of different Work-Life Balance methods and 8 instruments 8 3.1 Definition of Work-Life Balance 8 3.2 Importance of Work-Life Balance for the hospitality industry 10 3.3 Work-Life Balance methods and instruments 11 3.3.1 Flextime Work Arrangements 11 3.3.2 Family Services 13 3.3.3 Feedback Instruments 15 3.4 Validation of the WLB instruments for the hospitality industry 16 4. Best Practice of Delta Hotels: “Exceptional commitment to a flexible 20 Workplace” 20 5. Future Outlook and Conclusion 22 Overwork, stress, a high employee turnover and a minimum time for the social life are just some of the negative working conditions for the staff in the tourism and es-pecially in the hospitality industry. Human capital is a carrying pillar within every hospitality business. Employees have to be motivated to increase the customer satisfaction and ensure the economical aims of the enterprise. While the enquiry for the balance between social life and work has been recognized by various industries, the hospitality industry seems backward regarding the implementation of Work-Life Balance, later in the text also abbreviated as WLB, methods. Hospitality businesses have to realize, that the success of the business is no longer just based on natural conditions or advantages of the location or special tourism activities within a destination. The focus has to be more on the human capital. Therefore, the motivation and satisfaction of the employees should be a superior aim for the human resource management within the hospitality industry. (Lee-Ross and Pryce, 2010; Henschel, 2001) Unfortunately, the gap between work and the social life is growing and leads to an enormous enquiry for a balance between these two important points in life. The problems arising out of this current working situation are diverse and reaching from chronically time pressure to a decrease of birth-rates and working mothers. (Esslinger, 2007) Therefore, the importance of this topic shall be discussed for the hospitality industry. The overall purpose of this work shall be the finding of suitable opportunities and instruments for the implementation of Work-Life Balance methods for the hospitality industry.
Author: Cindy Hertel
Publisher: diplom.de
ISBN: 3954897164
Category : Psychology
Languages : en
Pages : 83
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Book Description
The purpose of this study is to examine if employees of small hotels in Kingston, Jamaica, are satisfied with the realization of their motivational preferences. This study also focuses on the relationship between dependant motivational preferences, such as Pay and Appreciation, and independent variables, such as Gender and Age. Research was conducted through quantitative and qualitative elements. The quantitative instrument was a structured questionnaire. An unstructured interview with hotel managers in Kingston was the qualitative portion of the study. The study generated a response rate of over 80 percent from six different small hotels in Kingston. The survey was statistically analyzed using SPSS. Results of the study revealed that employees are dissatisfied with three of the five most important motivational preferences, such as Pay and Appreciation. Further, the study found that the independent variables Age, Gender, Education and Tenure influence the satisfaction with the dependant variables. This study will help to indicate areas that need attention from a managerial standpoint and it will contribute to job satisfaction research in general.
Author: Levent Altinay
Publisher: Routledge
ISBN: 1317528646
Category : Business & Economics
Languages : en
Pages : 344
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Book Description
Planning Research in Hospitality and Tourism provides an accessible, concise and practical guide to planning, conducting and analysing research in tourism and hospitality. The authors skilfully introduce the basic principles and techniques of research in the international hospitality and tourism sectors, and provide detailed guidance on both quantitative and qualitative methods of research. It includes a variety of features throughout to aid students’ understanding and offers practical tips to help students overcome any potential research issues. Building on the success of the first edition, the volume has been fully revised and updated, and contains new chapters on mixed methods and how to make best use of recent technology in research practices. The second edition also benefits from: • increased coverage of research design strategies including sampling, ethnography and experimental design • inclusion of computer-mediated data collection techniques, such as online interviews, online focus groups and online observation (netnographic research) • new and updated international case studies and extracts, with a more even spread of tourism and hospitality examples of research • online student and lecturer resources, including PowerPoint slides and a test bank of multiple choice and true/false questions for each chapter. Written by three leading scholars with experience of both the industry and university courses globally, this insightful text is an essential resource for all tourism and hospitality research students and early career research professionals around the world.
Author: Carina Coulacoglou
Publisher: Academic Press
ISBN: 0128024909
Category : Education
Languages : en
Pages : 502
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Book Description
Psychometrics and Psychological Assessment: Principles and Applications reports on contemporary perspectives and models on psychological assessment and their corresponding measures. It highlights topics relevant to clinical and neuropsychological domains, including cognitive abilities, adaptive behavior, temperament, and psychopathology.Moreover, the book examines a series of standard as well as novel methods and instruments, along with their psychometric properties, recent meta-analytic studies, and their cross-cultural applications. Discusses psychometric issues and empirical studies that speak to same Explores the family context in relation to children’s behavioral outcomes Features major personality measures as well as their cross cultural variations Identifies the importance of coping and resilience in assessing personality and psychopathology Examines precursors of aggression and violence for prediction and prevention
Author: Michael Riley
Publisher: Routledge
ISBN: 1351583832
Category : Business & Economics
Languages : en
Pages : 200
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Book Description
This is a book about being a successful manager in the complex hospitality industry. Approaching the subject in the context of personal development, it offers future managers essential knowledge and insight into the opportunities, the constraints, the problems and the solutions that face management at any level in the industry. Structured in six parts, this comprehensive volume is not merely concerned with the social and psychological aspects of people management, but also with the economics of labour, including: labour costs, utilisation, labour market behaviour and pay. These aspects are conjoined in the book with the skills of people management to reflect the dynamics of real-life practice. Combining theory and practice, Managing People in the Hospitality Industry offers a concise portrait of the industry at work and is essential reading for the hospitality managers of tomorrow.
Author: Richard T. Mowday
Publisher: Academic Press
ISBN: 1483267393
Category : Self-Help
Languages : en
Pages : 264
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Book Description
Employee-Organization Linkages: The Psychology of Commitment, Absenteeism, and Turnover summarizes the theory and research on employee-organization linkages, including the processes through which employees become linked to work organizations, the quality of such linkages, and how linkages are weakened or severed. The text identifies the determinants of employee commitment, absenteeism, and turnover, as well as their consequences for the individual, work groups, and the larger organization. The book also presents conceptual models on how employees become committed to, decide to be absent from, and decide to leave their organizations. Human resource practitioners, managers, employers, and industrial psychologists will find the book very informative and insightful.
Author: Kankaew, Kannapat
Publisher: IGI Global
ISBN: 1668474964
Category : Business & Economics
Languages : en
Pages : 335
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Book Description
Human resources are critical within organizations, particularly in the modern world where technology can be acquired to produce the same quality of products. Today, in the context of the digitalized economy, hospitality organizations must ensure their human resources are evolving with the times to remain competitive. Strategic Human Resource Management in the Hospitality Industry: A Digitalized Economic Paradigm discusses strategic human resource management in the hospitality industry and sheds light on every aspect of human resource management in the hospitality industry globally, such as from selection, recruitment, training and development, performance management, compensation and benefit, and employee retention. Covering key topics such as technology integration, leadership, and tourism, this reference work is ideal for industry professionals, managers, business owners, administrators, policymakers, researchers, academicians, scholars, instructors, and students.
Author: Dr. Sidharth Shankar Raju
Publisher: Lulu Publication
ISBN: 1716069955
Category : Art
Languages : en
Pages : 165
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Book Description
INTRODUCTION Performance has been considered as an accomplishment associated with companies concerning their decided objectives. This has been inclusive of results accomplished, else achieved from input from people else group towards the firm's strategic objective. Such terminology performance included behavior and financial specific results. Brumbach considers performance with greater understanding via including behavioral also as outcomes. As per him, behaviors are results from their title which will get evaluated break away outcomes. Performance has been such an effect. Such part played by every control may get evidenced across 3 parts: being, doing also as Relating.
