Microsoft Sourcebook for the Help Desk

Microsoft Sourcebook for the Help Desk PDF Author: Microsoft Corporation
Publisher:
ISBN:
Category : Computers
Languages : en
Pages : 504

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Book Description
reference includes a complete update of all topics covered in the first edition, plus plenty of information on important new topics including migration, Intranet and Internet strategies, and help desk strategies in multi-vendor environments. The CD contains templates, checklists, and customizable ""maps"" of decision-making criteria.