Author: Glenn M. Parker
Publisher: John Wiley & Sons
ISBN: 111804097X
Category : Business & Economics
Languages : en
Pages : 214
Book Description
Meeting Excellence is a comprehensive resource that provides a wide range of ready-to-use tools that have been developed and tested by a meeting initiative within Novartis Pharmaceuticals. It is based on years of research observing team meetings, examining existing meeting documents, and conducting a number of intensive individual interviews in the U.S. and Europe. This important book offers the information and tools needed to prepare, facilitate, and follow up on all your meetings. Step by step, Meeting Excellence shows how to Create an action-focused meeting agenda Ensure that everyone participates in discussion Deal with disruptive and inattentive people Develop a climate of trust among meeting participants Create and deliver effective meeting presentations Stay on track to achieve your meeting goals Achieve clear communication during a multicultural meeting Liven up a dreary and unproductive meeting Close your meeting on an upbeat and positive note Get action on team action items Improve meeting communications with line management Evaluate your meeting quickly and effectively Choose among various web-based meeting tools
Meeting Excellence
Author: Glenn M. Parker
Publisher: John Wiley & Sons
ISBN: 111804097X
Category : Business & Economics
Languages : en
Pages : 214
Book Description
Meeting Excellence is a comprehensive resource that provides a wide range of ready-to-use tools that have been developed and tested by a meeting initiative within Novartis Pharmaceuticals. It is based on years of research observing team meetings, examining existing meeting documents, and conducting a number of intensive individual interviews in the U.S. and Europe. This important book offers the information and tools needed to prepare, facilitate, and follow up on all your meetings. Step by step, Meeting Excellence shows how to Create an action-focused meeting agenda Ensure that everyone participates in discussion Deal with disruptive and inattentive people Develop a climate of trust among meeting participants Create and deliver effective meeting presentations Stay on track to achieve your meeting goals Achieve clear communication during a multicultural meeting Liven up a dreary and unproductive meeting Close your meeting on an upbeat and positive note Get action on team action items Improve meeting communications with line management Evaluate your meeting quickly and effectively Choose among various web-based meeting tools
Publisher: John Wiley & Sons
ISBN: 111804097X
Category : Business & Economics
Languages : en
Pages : 214
Book Description
Meeting Excellence is a comprehensive resource that provides a wide range of ready-to-use tools that have been developed and tested by a meeting initiative within Novartis Pharmaceuticals. It is based on years of research observing team meetings, examining existing meeting documents, and conducting a number of intensive individual interviews in the U.S. and Europe. This important book offers the information and tools needed to prepare, facilitate, and follow up on all your meetings. Step by step, Meeting Excellence shows how to Create an action-focused meeting agenda Ensure that everyone participates in discussion Deal with disruptive and inattentive people Develop a climate of trust among meeting participants Create and deliver effective meeting presentations Stay on track to achieve your meeting goals Achieve clear communication during a multicultural meeting Liven up a dreary and unproductive meeting Close your meeting on an upbeat and positive note Get action on team action items Improve meeting communications with line management Evaluate your meeting quickly and effectively Choose among various web-based meeting tools
The Excellence Dividend
Author: Tom Peters
Publisher: Vintage
ISBN: 0525434623
Category : Business & Economics
Languages : en
Pages : 498
Book Description
Brilliantly simple, actionable guidelines for success that any business leader can immediately implement. “Tom Peters' new book is a bundle of beautiful dynamite. While I've been a CEO for 30 years, I still learned much worth knowing from The Excellence Dividend. You will too.” —John C. Bogle, founder, Vanguard For decades Tom Peters has been preaching the gospel of putting people first, and in today's rapidly changing business environment, this message is more important than ever. With his unparalleled expertise and inimitable charisma, Peters provides a roadmap for you and your organization to thrive amidst the tech tsunami, and he has a lot of fun doing it. The Excellence Dividend is an important new book from one of today’s greatest business thinkers.
Publisher: Vintage
ISBN: 0525434623
Category : Business & Economics
Languages : en
Pages : 498
Book Description
Brilliantly simple, actionable guidelines for success that any business leader can immediately implement. “Tom Peters' new book is a bundle of beautiful dynamite. While I've been a CEO for 30 years, I still learned much worth knowing from The Excellence Dividend. You will too.” —John C. Bogle, founder, Vanguard For decades Tom Peters has been preaching the gospel of putting people first, and in today's rapidly changing business environment, this message is more important than ever. With his unparalleled expertise and inimitable charisma, Peters provides a roadmap for you and your organization to thrive amidst the tech tsunami, and he has a lot of fun doing it. The Excellence Dividend is an important new book from one of today’s greatest business thinkers.
Unleashing Excellence
Author: Dennis Snow
Publisher: John Wiley & Sons
ISBN: 0470503807
Category : Business & Economics
Languages : en
Pages : 261
Book Description
A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.
Publisher: John Wiley & Sons
ISBN: 0470503807
Category : Business & Economics
Languages : en
Pages : 261
Book Description
A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.
CEO Excellence
Author: Carolyn Dewar
Publisher: Simon and Schuster
ISBN: 1982179678
Category : Business & Economics
Languages : en
Pages : 384
Book Description
"Based on extensive interviews with today's . . . corporate leaders, this look at how the best CEOs do their jobs focuses on the mindsets and actions that foster an environment of excellence"--
Publisher: Simon and Schuster
ISBN: 1982179678
Category : Business & Economics
Languages : en
Pages : 384
Book Description
"Based on extensive interviews with today's . . . corporate leaders, this look at how the best CEOs do their jobs focuses on the mindsets and actions that foster an environment of excellence"--
The Little Black Book of Maintenance Excellence
Author: Daniel T. Daley
Publisher: Industrial Press Inc.
ISBN: 9780831133740
Category : Business & Economics
Languages : en
Pages : 296
Book Description
Provides the reader with a concise yet informative description of all the various forms of maintenance. Highlights the important elements of each of the various forms of maintenance and how to go about organizing those elements in his plant or facility. Offers the reader with the tools needed to integrate initiatives leading to improved reliability with each kind of maintenance. Provides the reader with tools needed to enhance effectiveness and efficiency in each kind of maintenance. Gives both new and more experienced plant and shop personnel with a tool they can use to develop a consistent understanding of maintenance excellence so they can identify common goals and consistent objectives. Includes forms and formats that can be used for the following: Job Delay Survey, Accountability-Responsibility Matrix, Role Description, Project Control Document, and Work Scoping Form. This book provides an introduction to the concept of "excellence" in the several forms of maintenance used during the life of any system or facility. Unlike most books that tend to focus on just one of the areas of maintenance, this book looks at all the distinct forms of maintenance including: Routine Maintenance, Turnaround Maintenance, Program Maintenance, Project (Maintenance) Management, Reliability in Maintenance, Predictive and Preventive Maintenance, and Precision Maintenance. Rather than simply focusing on "how to get the work done", this concise resource focuses on Maintenance Excellence and meeting its objectives more effectively and more efficiently. Uniquely designed for busy people who want and need to learn more about maintenance excellence but have a limited amount of time to do so, each chapter is designed to provide a stand-alone learning opportunity for individuals who have an opportunity to pick the book up over lunch or whenever the opportunity arises. Additionally, it emphasizes the part that effective and efficient maintenance plays in achieving good reliability so it provides an excellent companion for The Little Black Book of Reliability Management which was designed to be used in the same manner. This set of books is intended to provide the young professionals working in this area with a quick introduction to all the subjects they will need to learn. It is also intended for more senior managers and executives who are not experts in either maintenance or reliability, but need to be conversant with its elements.
Publisher: Industrial Press Inc.
ISBN: 9780831133740
Category : Business & Economics
Languages : en
Pages : 296
Book Description
Provides the reader with a concise yet informative description of all the various forms of maintenance. Highlights the important elements of each of the various forms of maintenance and how to go about organizing those elements in his plant or facility. Offers the reader with the tools needed to integrate initiatives leading to improved reliability with each kind of maintenance. Provides the reader with tools needed to enhance effectiveness and efficiency in each kind of maintenance. Gives both new and more experienced plant and shop personnel with a tool they can use to develop a consistent understanding of maintenance excellence so they can identify common goals and consistent objectives. Includes forms and formats that can be used for the following: Job Delay Survey, Accountability-Responsibility Matrix, Role Description, Project Control Document, and Work Scoping Form. This book provides an introduction to the concept of "excellence" in the several forms of maintenance used during the life of any system or facility. Unlike most books that tend to focus on just one of the areas of maintenance, this book looks at all the distinct forms of maintenance including: Routine Maintenance, Turnaround Maintenance, Program Maintenance, Project (Maintenance) Management, Reliability in Maintenance, Predictive and Preventive Maintenance, and Precision Maintenance. Rather than simply focusing on "how to get the work done", this concise resource focuses on Maintenance Excellence and meeting its objectives more effectively and more efficiently. Uniquely designed for busy people who want and need to learn more about maintenance excellence but have a limited amount of time to do so, each chapter is designed to provide a stand-alone learning opportunity for individuals who have an opportunity to pick the book up over lunch or whenever the opportunity arises. Additionally, it emphasizes the part that effective and efficient maintenance plays in achieving good reliability so it provides an excellent companion for The Little Black Book of Reliability Management which was designed to be used in the same manner. This set of books is intended to provide the young professionals working in this area with a quick introduction to all the subjects they will need to learn. It is also intended for more senior managers and executives who are not experts in either maintenance or reliability, but need to be conversant with its elements.
Good Work
Author: Howard E Gardner
Publisher: Basic Books
ISBN: 0786723386
Category : Business & Economics
Languages : en
Pages : 310
Book Description
What does it mean to carry out "good work"? What strategies allow people to maintain moral and ethical standards at a time when market forces have unprecedented power and work life is being radically altered by technological innovation? These questions lie at the heart of this eagerly awaited new book. Focusing on genetics and journalism-two fields that generate and manipulate information and thus affect our lives in myriad ways-the authors show how in their quest to build meaningful careers successful professionals exhibit "humane creativity," high-level performance coupled with social responsibility. Over the last five years the authors have interviewed over 100 people in each field who are engaged in cutting-edge work, probing their goals and visions, their obstacles and fears, and how they pass on their most cherished practices and values. They found sharp contrasts between the two fields. Until now, geneticists' values have not been seriously challenged by the demands of their work world, while journalists are deeply disillusioned by the conflict between commerce and ethics. The dilemmas these professionals face and the strategies they choose in their search for a moral compass offer valuable guidance on how all persons can transform their professions and their lives. Enlivened with stories of real people facing hard decisions, Good Work offers powerful insight into one of the most important issues of our time and, indeed, into the future course of science, technology, and communication.
Publisher: Basic Books
ISBN: 0786723386
Category : Business & Economics
Languages : en
Pages : 310
Book Description
What does it mean to carry out "good work"? What strategies allow people to maintain moral and ethical standards at a time when market forces have unprecedented power and work life is being radically altered by technological innovation? These questions lie at the heart of this eagerly awaited new book. Focusing on genetics and journalism-two fields that generate and manipulate information and thus affect our lives in myriad ways-the authors show how in their quest to build meaningful careers successful professionals exhibit "humane creativity," high-level performance coupled with social responsibility. Over the last five years the authors have interviewed over 100 people in each field who are engaged in cutting-edge work, probing their goals and visions, their obstacles and fears, and how they pass on their most cherished practices and values. They found sharp contrasts between the two fields. Until now, geneticists' values have not been seriously challenged by the demands of their work world, while journalists are deeply disillusioned by the conflict between commerce and ethics. The dilemmas these professionals face and the strategies they choose in their search for a moral compass offer valuable guidance on how all persons can transform their professions and their lives. Enlivened with stories of real people facing hard decisions, Good Work offers powerful insight into one of the most important issues of our time and, indeed, into the future course of science, technology, and communication.
Social Excellence: We Dare You
Author: Matthew Mattson
Publisher: Lulu.com
ISBN: 1257110519
Category : Self-Help
Languages : en
Pages : 259
Book Description
Social Excellence is a philosophy--a lifestyle. Characterized by handshakes, deep, meaningful conversations, and heart-to-heart connections, people who choose Social Excellence understand that human connection is the key to changing the world. This book, overflowing with real-life examples of Social Excellence in action, is not a book to be read in quiet solitude. It is a book that dares the reader to engage with the people and society around them. The authors describe how to build masterful social skills, tell stories of how people have changed the world through interpersonal connection, and challenge readers to push their social comfort zones to the max through edgy Social Dares. Social Excellence: We Dare You is written to inspire community leaders, organizational members, non-profit volunteers, religious congregations, business leaders, political advocates, high-performing students, and anyone who is seeking a way to truly matter in the world.
Publisher: Lulu.com
ISBN: 1257110519
Category : Self-Help
Languages : en
Pages : 259
Book Description
Social Excellence is a philosophy--a lifestyle. Characterized by handshakes, deep, meaningful conversations, and heart-to-heart connections, people who choose Social Excellence understand that human connection is the key to changing the world. This book, overflowing with real-life examples of Social Excellence in action, is not a book to be read in quiet solitude. It is a book that dares the reader to engage with the people and society around them. The authors describe how to build masterful social skills, tell stories of how people have changed the world through interpersonal connection, and challenge readers to push their social comfort zones to the max through edgy Social Dares. Social Excellence: We Dare You is written to inspire community leaders, organizational members, non-profit volunteers, religious congregations, business leaders, political advocates, high-performing students, and anyone who is seeking a way to truly matter in the world.
How to Run a Successful Design Business
Author: Shan Preddy
Publisher: Routledge
ISBN: 1351929984
Category : Design
Languages : en
Pages : 466
Book Description
The design sector has expanded rapidly in recent years, and now covers a wide range of specialist disciplines from branding and communications to product, commercial interiors and digital. Yet design firms often lack long-term vision, strategies and plans, and research from the Design Council shows that far too many suffer from poor profitability. Shan Preddy believes that the more a design firm knows about business, the more successful it will be, both creatively and financially. That's why she has gathered over 80 design-sector experts from different fields - advisors, practitioners, clients and representatives from design organisations - to provide you with information, suggestions, guidelines and thought-provoking opinions. Whether you're experienced or just starting out, How to Run a Successful Design Business: The New Professional Practice covers everything owners and managers of design firms need to know.
Publisher: Routledge
ISBN: 1351929984
Category : Design
Languages : en
Pages : 466
Book Description
The design sector has expanded rapidly in recent years, and now covers a wide range of specialist disciplines from branding and communications to product, commercial interiors and digital. Yet design firms often lack long-term vision, strategies and plans, and research from the Design Council shows that far too many suffer from poor profitability. Shan Preddy believes that the more a design firm knows about business, the more successful it will be, both creatively and financially. That's why she has gathered over 80 design-sector experts from different fields - advisors, practitioners, clients and representatives from design organisations - to provide you with information, suggestions, guidelines and thought-provoking opinions. Whether you're experienced or just starting out, How to Run a Successful Design Business: The New Professional Practice covers everything owners and managers of design firms need to know.
How to Have an Amazing Meeting Guaranteed
Author: Dr. Patrick Sanaghan
Publisher: Fulton Books, Inc.
ISBN: 1638602484
Category : Self-Help
Languages : en
Pages : 80
Book Description
We have millions of meetings every day and most are considered ineffective even wasteful. The challenge for leaders and managers is "how do I create a meeting that is engaging, inclusive, and productive? It isn't easy, but this book has over 100 ideas and strategies to use with your ongoing team and group meetings and make them great. As a meeting leader/facilitator you will learn how to: 1) create participant connections;2)Improve group problem-solving skills;3) make sure everyone participates, even the introverts and shy people; 4)create meetings that make a difference. This book is battled tested in the real world of business , government, and the non-profit sector because the author has designed and facilitated over 1,000 meetings . The book's ideas work, most are easy to learn and produce meaningful outcomes. Enjoy the journey!
Publisher: Fulton Books, Inc.
ISBN: 1638602484
Category : Self-Help
Languages : en
Pages : 80
Book Description
We have millions of meetings every day and most are considered ineffective even wasteful. The challenge for leaders and managers is "how do I create a meeting that is engaging, inclusive, and productive? It isn't easy, but this book has over 100 ideas and strategies to use with your ongoing team and group meetings and make them great. As a meeting leader/facilitator you will learn how to: 1) create participant connections;2)Improve group problem-solving skills;3) make sure everyone participates, even the introverts and shy people; 4)create meetings that make a difference. This book is battled tested in the real world of business , government, and the non-profit sector because the author has designed and facilitated over 1,000 meetings . The book's ideas work, most are easy to learn and produce meaningful outcomes. Enjoy the journey!
The Pursuit of Excellence: The Uncommon Behaviors of the World's Most Productive Achievers
Author: Ryan Hawk
Publisher: McGraw Hill Professional
ISBN: 1264269102
Category : Business & Economics
Languages : en
Pages : 256
Book Description
A master class in achieving and sustaining excellence, even in the most challenging of times—from the host of The Learning Leader Show and author of Welcome to Management Millions of business professionals aspire to become effective leaders. But for hardworking, growth-oriented top performers who are always looking to improve and for rigorous thinkers who are never quite satisfied with the status quo, the true goal is the lifelong pursuit of excellence. Leadership advisor Ryan Hawk has interviewed hundreds of the most productive achievers in the world on his acclaimed podcast, The Learning Leader Show, to discover the best practices for pursuing and sustaining excellence. He found a pattern of uncommon behaviors that set these stellar individuals apart. By following their examples, you will learn how to: Commit to yourself and the process―and build purpose, focus, and discipline Develop resilience to face new challenges―and find inspiration for the long haul Seek guidance―and lead others to new heights Meet the moment―and make the most of every opportunity to excel Create a trusted group of advisors―and become a lifelong learner Packed with specific actions to take, experiments to run, and tools to analyze what works best for you, this uncompromisingly practical guide will inspire, challenge, support, and empower you to become your very best. Put mindsets into action and turn behaviors into habits with The Pursuit of Excellence.
Publisher: McGraw Hill Professional
ISBN: 1264269102
Category : Business & Economics
Languages : en
Pages : 256
Book Description
A master class in achieving and sustaining excellence, even in the most challenging of times—from the host of The Learning Leader Show and author of Welcome to Management Millions of business professionals aspire to become effective leaders. But for hardworking, growth-oriented top performers who are always looking to improve and for rigorous thinkers who are never quite satisfied with the status quo, the true goal is the lifelong pursuit of excellence. Leadership advisor Ryan Hawk has interviewed hundreds of the most productive achievers in the world on his acclaimed podcast, The Learning Leader Show, to discover the best practices for pursuing and sustaining excellence. He found a pattern of uncommon behaviors that set these stellar individuals apart. By following their examples, you will learn how to: Commit to yourself and the process―and build purpose, focus, and discipline Develop resilience to face new challenges―and find inspiration for the long haul Seek guidance―and lead others to new heights Meet the moment―and make the most of every opportunity to excel Create a trusted group of advisors―and become a lifelong learner Packed with specific actions to take, experiments to run, and tools to analyze what works best for you, this uncompromisingly practical guide will inspire, challenge, support, and empower you to become your very best. Put mindsets into action and turn behaviors into habits with The Pursuit of Excellence.