Measuring The Effectiveness Of Public Library Services PDF Download
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Author: Lok Nath
Publisher: OrangeBooks Publication
ISBN:
Category : Language Arts & Disciplines
Languages : en
Pages : 112
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Book Description
This book is research work carried out by the author while pursuing his Master’s Degree in Library and Information Science (MLISc). The sample libraries chosen have been closed to the author as he used to spend there hours during his study. Also both the libraries have been playing a crucial role in dissemination of knowledge to every section of the society since their establishment. While the Amir-Ud-Daula Public Library was established in the year 1882, Acharya Narendra Dev Pustakalya was established in the year 1959.
Author: Nick Moore
Publisher:
ISBN:
Category : Bibliothèques publiques
Languages : en
Pages : 108
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Book Description
Author: Lok Nath
Publisher: OrangeBooks Publication
ISBN:
Category : Language Arts & Disciplines
Languages : en
Pages : 112
Get Book Here
Book Description
This book is research work carried out by the author while pursuing his Master’s Degree in Library and Information Science (MLISc). The sample libraries chosen have been closed to the author as he used to spend there hours during his study. Also both the libraries have been playing a crucial role in dissemination of knowledge to every section of the society since their establishment. While the Amir-Ud-Daula Public Library was established in the year 1882, Acharya Narendra Dev Pustakalya was established in the year 1959.
Author: Joseph R. Matthews
Publisher: Bloomsbury Publishing USA
ISBN:
Category : Language Arts & Disciplines
Languages : en
Pages : 538
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Book Description
This guide provides library directors, managers, and administrators in all types of libraries with complete and up-to-date instructions on how to evaluate library services in order to improve them. It's a fact: today's libraries must evaluate their services in order to find ways to better serve patrons and prove their value to their communities. In this greatly updated and expanded edition of Matthews' seminal text, you'll discover a breadth of tools that can be used to evaluate any library service, including newer tools designed to measure customer and patron outcomes. The book offers practical advice backed by solid research on virtually every aspect of evaluation, including quantitative and qualitative tools, data analysis, and specific recommendations for measuring individual services, such as technical services and reference and interlibrary loan. New chapters give readers effective ways to evaluate critical aspects of their libraries such as automated systems, physical space, staff, performance management frameworks, eBooks, social media, and information literacy. The author explains how broader and more robust adoption of evaluation techniques will help library managers combine traditional internal measurements, such as circulation and reference transactions, with more customer-centric metrics that reflect how well patrons feel they are served and how satisfied they are with the library. By applying this comprehensive strategy, readers will gain the ability to form a truer picture of their library's value to its stakeholders and patrons.
Author: International Federation of Library Associations and Institutions. Section of Public Libraries
Publisher: NBD Biblion Publishers
ISBN: 9783598218279
Category : Language Arts & Disciplines
Languages : en
Pages : 178
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Book Description
The International Federation of Library Associations and Institutions (IFLA) is the leading international body representing the interests of library and information services and their users. It is the global voice of the information profession. The series IFLA Publications deals with many of the means through which libraries, information centres, and information professionals worldwide can formulate their goals, exert their influence as a group, protect their interests, and find solutions to global problems.
Author: Melissa Gross
Publisher: American Library Association
ISBN: 0838914160
Category : Language Arts & Disciplines
Languages : en
Pages : 131
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Book Description
Featuring plentiful examples of how to proceed through each phase of the OBPE model, this book boils down planning and evaluation into an approachable, easy to understand process for public librarians, library managers, and grant writers.
Author: Joseph R. Matthews
Publisher: Bloomsbury Publishing USA
ISBN: 1440855374
Category : Language Arts & Disciplines
Languages : en
Pages : 481
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Book Description
This guide provides library directors, managers, and administrators in all types of libraries with complete and up-to-date instructions on how to evaluate library services in order to improve them. It's a fact: today's libraries must evaluate their services in order to find ways to better serve patrons and prove their value to their communities. In this greatly updated and expanded edition of Matthews' seminal text, you'll discover a breadth of tools that can be used to evaluate any library service, including newer tools designed to measure customer and patron outcomes. The book offers practical advice backed by solid research on virtually every aspect of evaluation, including quantitative and qualitative tools, data analysis, and specific recommendations for measuring individual services, such as technical services and reference and interlibrary loan. New chapters give readers effective ways to evaluate critical aspects of their libraries such as automated systems, physical space, staff, performance management frameworks, eBooks, social media, and information literacy. The author explains how broader and more robust adoption of evaluation techniques will help library managers combine traditional internal measurements, such as circulation and reference transactions, with more customer-centric metrics that reflect how well patrons feel they are served and how satisfied they are with the library. By applying this comprehensive strategy, readers will gain the ability to form a truer picture of their library's value to its stakeholders and patrons.
Author: Leo Appleton
Publisher: Chandos Publishing
ISBN: 0081002556
Category : Language Arts & Disciplines
Languages : en
Pages : 166
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Book Description
Libraries and Key Performance Indicators: A Framework for Practitioners explores ways by which libraries across all sectors can demonstrate their value and impact to stakeholders through quality assurance and performance measurement platforms, including library assessment, evaluation methodologies, surveys, and annual reporting. Whilst several different performance measurement tools are considered, the book's main focus is on one tool in particular: Key Performance Indicators (KPIs). KPIs are increasingly being used to measure the performance of library and information services, however, linking KPIs to quality outcomes, such as impact and value can prove very difficult. This book discusses, in detail, the concept of KPIs in the broader context of library assessment and performance measurement. Through reviewing some of the applied theory around using KPIs, along with harvesting examples of current best practices in KPI usage from a variety of different libraries, the book demystifies library KPIs, providing a toolkit for any library to be used in setting meaningful KPIs against targets, charters, service standards, and quality outcomes. - Provides an overview of performance measurement tools for libraries - Discusses KPIs in a broad context - Offers an understanding of reporting, monitoring, and acting upon KPI data - Provides best practice examples of Key Performance Indicators (KPIs) in libraries - Includes practical and reusable examples of KPIs that can be applied in local contexts (a toolkit approach)
Author:
Publisher:
ISBN:
Category : Education
Languages : en
Pages : 376
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Book Description
Author: Donald S. Elliott
Publisher: American Library Association
ISBN: 9780838909232
Category : Language Arts & Disciplines
Languages : en
Pages : 196
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Book Description
With tax-funded organizations under microscopic scrutiny, library directors need to make a strong public case for the value their library provides. Measuring Your Library's Value, designed to serve large to medium-sized public libraries, gives librarians the tools to conduct a defensible and credible Cost-Benefit Analysis (CBA). Based on research funded by IMLS and PLA, this hands-on reference covers the economic basics with librarian-friendly terms and examples, preparing library leaders to collaborate with economist-consultants. Library directors and trustees will learn how to credibly measure the dollars and cents value your community receives from library services and access proven examples for communicating what different community stakeholders need to hear.
Author: Aoife Lawton
Publisher: Chandos Publishing
ISBN: 0081001746
Category : Language Arts & Disciplines
Languages : en
Pages : 372
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Book Description
The Invisible Librarian: A Librarian's Guide to Increasing Visibility and Impact provides insights into what many librarians are feeling, including questions such as "do they feel invisible?" and "How many times have they heard somebody say 'but everything is on the Internet'?" If you are a librarian struggling to find the best strategy for the future of the profession in a rapidly changing information environment, this book is for you. People don't realize that librarians make information available and not just by search engine. This book will make people think differently about librarians, making a case for their value and impact that is compelling, convincing, and credible. Given their versatility and knowledge, now is the time for librarians to become champions of the information age as they improve the visibility and impact of libraries to readers, to stakeholders, and in society. By the end of the book, librarians will have a Visibility Improvement Plan to guarantee future success. - Provides strategies that librarians can use to raise their visibility - Presents how successful librarians have made a positive impact - Covers new techniques that measure current visibility amongst readers and key stakeholders - Includes key guidance on how to implement a 10-step Visibility Improvement Plan
