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Author: Neil Bright
Publisher: Richards Education
ISBN:
Category : Business & Economics
Languages : en
Pages : 212
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Book Description
Embark on a journey to master the intricate world of Facility Management with "Mastering Facility Management: A Comprehensive Guide for Beginners." This indispensable handbook offers a holistic approach to understanding and excelling in the field, covering everything from the fundamentals of facility planning to cutting-edge innovations shaping the future. With ten meticulously crafted chapters, readers are guided through essential topics such as strategic planning, space management, environmental sustainability, technology integration, health and safety management, project leadership, and emerging trends. Whether you're a novice eager to dive into the industry or a seasoned professional seeking to enhance your skills, this book equips you with the knowledge and tools needed to thrive in the dynamic realm of Facility Management. Unlock the secrets to efficient operations, sustainable practices, and visionary leadership, and transform your approach to managing facilities with confidence and expertise.
Author: Neil Bright
Publisher: Richards Education
ISBN:
Category : Business & Economics
Languages : en
Pages : 212
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Book Description
Embark on a journey to master the intricate world of Facility Management with "Mastering Facility Management: A Comprehensive Guide for Beginners." This indispensable handbook offers a holistic approach to understanding and excelling in the field, covering everything from the fundamentals of facility planning to cutting-edge innovations shaping the future. With ten meticulously crafted chapters, readers are guided through essential topics such as strategic planning, space management, environmental sustainability, technology integration, health and safety management, project leadership, and emerging trends. Whether you're a novice eager to dive into the industry or a seasoned professional seeking to enhance your skills, this book equips you with the knowledge and tools needed to thrive in the dynamic realm of Facility Management. Unlock the secrets to efficient operations, sustainable practices, and visionary leadership, and transform your approach to managing facilities with confidence and expertise.
Author: Dan Lowry
Publisher: Createspace Independent Publishing Platform
ISBN: 9781973774891
Category : Facility management
Languages : en
Pages : 286
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Book Description
The Complete Guide to Facility Management explains exactly what is required of a practicing facility manager in today's built environment. Through personal stories and examples, Dan Lowry teaches the four FM knowledge domains of Operations & Maintenance, Project Management, Business Finance, and Leadership to aspiring and practicing facility management professionals of all backgrounds and education levels. This guide will enable you to understand not only what you need to learn, but how to develop as an FM in a way that brings maximum value to your organization. Through learning how to prove this value to senior management, Dan illustrates key things you can do in order to achieve maximum effectiveness in your FM career.
Author: Cybellium Ltd
Publisher: Cybellium Ltd
ISBN:
Category : Business & Economics
Languages : en
Pages : 147
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Book Description
In the world of asset management, the ISO 55001 standard shines as a beacon of effectiveness and efficiency. "Mastering ISO 55001: Unlocking Excellence in Asset Management" is your comprehensive guide to understanding, implementing, and harnessing the potential of ISO 55001. Tailored for professionals, executives, and organizations seeking to elevate their asset management practices, this book provides an in-depth exploration of ISO 55001's principles, strategies, and possibilities. About the Book: Penned by industry experts, "Mastering ISO 55001" stands as an authoritative and practical resource for individuals striving to grasp the intricacies of the ISO 55001 standard. This book is a vital companion for asset managers, operations leaders, maintenance professionals, and anyone entrusted with optimizing asset performance and reliability. Key Features: · Demystifying ISO 55001: Delve into the core tenets of the ISO 55001 standard, unraveling its structure, objectives, and significance. Gain a comprehensive understanding of how the standard serves as a robust framework for exceptional asset management. · Implementing Asset Management Excellence: Learn practical steps for implementing ISO 55001 within your organization. Discover strategies for defining asset management policies, aligning objectives, managing risks, and fostering continuous improvement. · Navigating Strategic Alignment: Explore ISO 55001's alignment with strategic organizational goals. Understand how effective asset management contributes to overall business success and enhances return on investment. · Real-World Case Studies: Gain insights from real-life case studies that showcase the successful application of ISO 55001. Analyze the benefits, challenges, and outcomes experienced by organizations spanning diverse industries. · Optimizing Asset Performance: Discover how ISO 55001 helps organizations optimize asset performance, reliability, and lifespan. Learn how to align maintenance practices, monitor performance, and drive improvements. · Adapting to Change: Explore how ISO 55001 aids organizations in adapting to change, whether technological advancements, regulatory shifts, or evolving market conditions. Learn strategies for maintaining resilient asset management systems. · Ethical Considerations: Engage in discussions about the ethical dimensions of asset management. Explore the intersection of ethics, sustainability, and ISO 55001's principles. · Resources and Tools: Access a curated selection of resources, including templates, checklists, and references to enhance your ISO 55001 journey.
Author: Kathy Roper
Publisher: AMACOM
ISBN: 0814432166
Category : Business & Economics
Languages : en
Pages : 670
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Book Description
The wide-ranging umbrella of facility management covers everything from technology systems to disaster recover planning to zoning compliance…and that’s just getting started. Facilities management is a multidisciplinary function that requires a deep knowledge of the entire business and physical planning cycle. Undoubtedly, the sheer scope of duties requires a far-reaching reference for staying abreast of the latest innovations and best practices. The Facility Management Handbook is the answer. This guide shares insightful overviews, case studies, and practical guidelines that pave the way for successful planning, budgeting, real estate transactions, construction, emergency preparedness, security, operations, maintenance, and more. The thoroughly revised fourth edition examines cutting-edge technologies and includes new information on: Building Information Modeling (BIM) Contracting and project management methods FASB and IASB requirements Distributed working Sustainability reporting and more The Facility Management Handbook is the one-stop resource every facility manager must have to master a broad scope of duties while staying current on innovations and best practices.
Author: Kathy O. Roper
Publisher: Amacom Books
ISBN: 9780814432150
Category : Business & Economics
Languages : en
Pages : 675
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Book Description
Revised edition of The facility management handbook, third edition, by David G. Cotts, Kathy O. Roper, Richard P. Payant.
Author: Murali Chemuturi
Publisher: J. Ross Publishing
ISBN: 1604270780
Category : Computers
Languages : en
Pages : 385
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Book Description
In previous years, setting up IT infrastructure involved just the preparation of the data center. It has become much more complex and evolved today. The infrastructure includes not only the data center facility, but also the entire organization by providing internet connectivity to customers, vendors, and company executives on the move. Mastering IT Project Management is the first book to detail how to create IT infrastructure rather than simply describe how to manage the IT function or software development. This unique and comprehensive reference covers all aspects needed to successfully manage this type of project in an organization. J. Ross Publishing offers an add-on at a nominal cost — Downloadable, customizable tools and templates ready for immediate implementation.
Author: Jane M. Wiggins
Publisher: John Wiley & Sons
ISBN: 1119633591
Category : Business & Economics
Languages : en
Pages : 708
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Book Description
A practical guide to the principle services of facilities management, revised and updated The updated third edition of Facilities Manager's Desk Reference is an invaluable resource covering all the principal facility management (FM) services. The author—a noted facilities management expert—provides the information needed to ensure compliance to current laws, to deliver opportunities to adopt new ways of using built environments, and to identify creative ways to reduce operational occupancy costs, while maintaining appropriate and productive working environment standards. The third edition is fully updated and written in an approachable and concise format. It is comprehensive in scope, the author covering both hard and soft facilities management issues. Since the first edition was published it has become a first point of reference for busy facilities managers, saving them time by providing access to the information needed to ensure the safe, effective and efficient running of any facilities function. This important book: Has been fully updated, reviewing the essential data covering the principal FM services Is highly practical, ideal for the busy FM practitioner Presents information on legal compliance issues, the development of strategic policies, tactical best practices, and much more Is a time-saving resource that brings together essential, useful, and practical FM information in one handy volume; Written for students and professional facilities managers, Facilities Manager's Desk Reference is designed as a practical resource that offers FMs assistance in finding solutions to the myriad demands of the job.
Author: David G. Cotts
Publisher: Amacom Books
ISBN: 9780814413807
Category : Business & Economics
Languages : en
Pages : 661
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Book Description
Nothing ever published in the facility management field comes close to the unconditional acceptance of The Facility Management Handbook. Extensively updated for the realities of today's workplace, the book gives readers the tools and guidance they need to wipe out inefficiency, and create a productive facility that integrates people, place, and process. In addition, the book includes 30% new material, including indispensable information on sustainability and post 9/11 security concerns. Comprehensive and up to date, this is still the ultimate resource for facility managers.
Author: Gaye Godfrey-Nicholls
Publisher: Chronicle Books
ISBN: 9781452101125
Category : Art
Languages : en
Pages : 0
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Book Description
The centuries-old art of calligraphy has rarely witnessed a more diverse and prolific explosion of new work than in today's hand-lettering revival. Mastering the Art of Calligraphy is the most comprehensive and up-to-date volume on this traditional craft and its contemporary practice. Brimming with both practical instruction and more than 700 inspirational photos, this is the definitive new guide for both serious calligraphers and budding hand-lettering enthusiasts. Inside are step-by-step instructions accompanied by examples of current work, plus historical information, artist profiles, troubleshooting tips, and an extensive resource section. Perfect for students, artists, professionals, and hobbyists, this is a tremendously valuable addition to any arts library.
Author: Gerard Assey
Publisher: Gerard Assey
ISBN:
Category : Business & Economics
Languages : en
Pages : 133
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Book Description
‘Mastering Professional Help Desk Skills: A Comprehensive Guide for Customer Service Excellence.’ is a comprehensive book designed to empower help desk professionals, customer service representatives, and CS Engineers with the essential skills needed for success in personal, telephone, and internet interactions. From the significance of first impressions to the intricacies of complaint handling, the book explores the art of customer service. It emphasizes the human element, going beyond technicalities to cultivate a customer-centric mindset. Readers will discover practical insights, real-world examples, and actionable strategies to enhance their communication, problem-solving, and stress management abilities. Through a structured approach, the book provides tools, action plans, and a commitment to continuous improvement, fostering a culture of excellence. This guide is a roadmap for individuals seeking to not only meet but exceed customer expectations, ultimately contributing to the success of their teams and organizations. The Book covers: Preface Crafting Lasting Impressions in Customer Service The Importance of Customer Service Key Benefits of Providing Excellent Customer Service The Roles, Responsibilities & Functions of a HELP DESK Professional KEY Attributes, Traits and Qualities of Help Desk Professionals Telephone Techniques and Skills Pre-Call Planning and Preparation During the Call: Steps to a Professional Service Call Effective Questioning and Listening Skills Open-ended Questions to get to the Root of Issues in Various Categories of Industries Steps to be a Good Listener Handling Complaints and Angry Customers Resolving Complaints Effectively Empowering Frontline Staff to Resolve Issues Personal (Face to Face) Interaction Ensuring Proper Grooming and Presenting a Professional Image Customer Care Skills Internet Interaction (Email) Professional DO’s & DON’T’s of Emailing Continuous Improvement and Teamwork Coping with Stress in the Service Industry Teamwork in Customer Service Understanding Customer Behavior A Personality Assessment for Customer Service Staff Identifying Different Customer Types Managing Difficult People and Sensitive Situations Understanding Users and Categorizing Them Typical Incident Management Process Implementing a Successful Help Desk Skills Initiative: Action Plan Empowering Help Desk Professionals for Excellence in Customer Service Conclusion: Elevating Your Helpdesk Journey About the Author
