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Author: Robert L. Genua
Publisher: Amacom
ISBN: 9780814478035
Category : Business & Economics
Languages : en
Pages : 196
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Book Description
"Foot-in-mouth syndrome may sound like a joke, but the result can be disastrous in the workplace. Managing Your Mouth helps businesspeople master the many aspects of one-on-one communication and keep their feet on the ground--where they belong. This valuable guide starts readers off with an in-depth personal assessment and then explains how they can: * use verbal skills to move up the corporate ladder * say the right thing at the right time * judge personality and its influence on behavior * evaluate the role of nonverbal cues and meanings The author's advice will help readers handle the most trying communication scenarios, including controversy, bad news, networking, gossip, company secrets, proprietary information, meetings, and interviews."
Author: Robert L. Genua
Publisher: Amacom
ISBN: 9780814478035
Category : Business & Economics
Languages : en
Pages : 196
Get Book Here
Book Description
"Foot-in-mouth syndrome may sound like a joke, but the result can be disastrous in the workplace. Managing Your Mouth helps businesspeople master the many aspects of one-on-one communication and keep their feet on the ground--where they belong. This valuable guide starts readers off with an in-depth personal assessment and then explains how they can: * use verbal skills to move up the corporate ladder * say the right thing at the right time * judge personality and its influence on behavior * evaluate the role of nonverbal cues and meanings The author's advice will help readers handle the most trying communication scenarios, including controversy, bad news, networking, gossip, company secrets, proprietary information, meetings, and interviews."
Author: R.T Kendall
Publisher: Charisma Media
ISBN: 159979814X
Category : Religion
Languages : en
Pages : 133
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Book Description
The words we speak have power. Often the consequences of our careless words are far reaching and eternal. At one time or another we all have experienced saying something in a moment that takes hours (or weeks or a lifetime) to make right. In his engaging teaching style, Dr. R. T. Kendall helps you learn how to take control of the words you speak. He brings you straight to the Bible to identify characters who spoke without thinking as examples of how not to do things, demonstrating conclusively through their lives that, even when you fail, God will use you as He used them.,
Author: Tony Evans
Publisher: Harvest House Publishers
ISBN: 0736960619
Category : Religion
Languages : en
Pages : 207
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Book Description
"Does it really matter what I say?" Your greatest weapon—for good or evil—is in your mouth. From bestselling author Dr. Tony Evans comes a compelling resource to help you learn to tame your tongue. With life-changing insights shared through engaging lessons and anecdotes, you'll learn what the Bible teaches about talking: Discover the power of the spoken word to bolster your faith when you're doubting. Discern what should or shouldn't be said so that you honor God with your speech. Develop the ability to praise God and voice wisdom even in tough circumstances. Get inspired by Tony's teaching on the tongue and model with your mouth the character of God. Don't let your words bring cursing or destruction to yourself and those you love. Instead, let your words minister to and speak life into the world around you.
Author: Julia Cook
Publisher: National Center for Youth Issues
ISBN: 1937870820
Category : Juvenile Fiction
Languages : en
Pages : 33
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Book Description
Teaching children how to manage their thoughts and words without interrupting. Louis always interrupts! All of his thoughts are very important to him, and when he has something to say, his words rumble and grumble in his tummy, they wiggle and jiggle on his tongue and then they push on his teeth, right before he ERUPTS (or interrupts). His mouth is a volcano! But when others begin to interrupt Louis, he learns how to respectfully wait for his turn to talk. My Mouth Is A Volcano takes an empathetic approach to the habit of interrupting and teaches children a witty technique to help them manage their rambunctious thoughts and words. Told from Louis' perspective, this story provides parents, teachers, and counselors with an entertaining way to teach children the value of respecting others by listening and waiting for their turn to speak.
Author: Winfred Henson
Publisher: Winfred Henson
ISBN: 0988722135
Category : Medical
Languages : en
Pages : 257
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Book Description
Ignorance about the disease of asthma kills. Knowledge about asthma saves lives. This book will teach you how to recognize the signs of asthma. How to correctly identify the asthma severity category based on symptoms, pulmonary function, interference with your daily activities, or your use of quick-relief medicines. This book will answer questions you need to know the answers to like; Do I have asthma? How do I know when and how to use my medicine? How do I use the different devices the asthma medicines come with? What is a peak flow meter and why do I need one? Will I grow out of this? Can I still engage in my favorite sport? How does my medicine work? What’s happening inside my lungs when I’m having an asthma attack? First, we’ll discuss exactly what asthma is and why it’s dangerous. Various definitions of asthma have been used over the years but as the medical community has learned more about the disease, the definition has been made more and more accurate. In this book, we’ll explain how your various asthma medicines work by pointing to their place of action within the current asthma definition. We’ll discuss at length how the various asthma devices are used and point out the things you should always do and the things that you should never do. We’ll explain what a trigger is and how to avoid them. We’ll make this often complicated subject of asthma a simple matter that you’ll easily be able to understand and remember.
Author: Linda Tirado
Publisher: Penguin
ISBN: 0425277976
Category : Biography & Autobiography
Languages : en
Pages : 242
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Book Description
The real-life Nickel and Dimed—the author of the wildly popular “Poverty Thoughts” essay tells what it’s like to be working poor in America. ONE OF THE FIVE MOST IMPORTANT BOOKS OF THE YEAR--Esquire “DEVASTATINGLY SMART AND FUNNY. I am the author of Nickel and Dimed, which tells the story of my own brief attempt, as a semi-undercover journalist, to survive on low-wage retail and service jobs. TIRADO IS THE REAL THING.”—Barbara Ehrenreich, from the Foreword As the haves and have-nots grow more separate and unequal in America, the working poor don’t get heard from much. Now they have a voice—and it’s forthright, funny, and just a little bit furious. Here, Linda Tirado tells what it’s like, day after day, to work, eat, shop, raise kids, and keep a roof over your head without enough money. She also answers questions often asked about those who live on or near minimum wage: Why don’t they get better jobs? Why don’t they make better choices? Why do they smoke cigarettes and have ugly lawns? Why don’t they borrow from their parents? Enlightening and entertaining, Hand to Mouth opens up a new and much-needed dialogue between the people who just don’t have it and the people who just don’t get it.
Author: John A. GOODMAN
Publisher: AMACOM Div American Mgmt Assn
ISBN: 081441334X
Category : Business & Economics
Languages : en
Pages : 274
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Book Description
The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corporate strategy, it can transcend typical good business to become a profitable word-of-mouth machine that will transform the bottom line. Drawing on over thirty years of research for companies such as 3M, American Express, Chik-Fil-A, USAA, Coca-Cola, FedEx, GE, Cisco Systems, Neiman Marcus, and Toyota, author Goodman uses formal research, case studies, and patented practices to show readers how they can: • calculate the financial impact of good and bad customer service • make the financial case for customer service improvements • systematically identify the causes of problems • align customer service with their brand • harness customer service strategy into their organization's culture and behavior Filled with proven strategies and eye-opening case studies, this book challenges many aspects of conventional wisdom—using hard data—and reveals how any organization can earn more loyalty, win more customers...and improve their financial bottom line.
Author: Ines Nee
Publisher: Springer
ISBN: 3658139986
Category : Business & Economics
Languages : en
Pages : 251
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Book Description
Ines Nee makes important key contributions to service recovery research by analyzing the effect of management response content towards negative online customer reviews on the observer’s purchase intention. This study is the first to provide a conceptual basis of observers’ behavioral reactions towards organizational complaint handling in the context of social media and to empirically test the effect of the two most resource-intensive response options of compensation and explanation. With the help of a profound experimental design, the author detects strategies on how hotel companies should respond towards negative online customer reviews in order to increase the observer’s purchase intention and the hotel company’s return on complaint management.
Author: Gillian Butler
Publisher: Oxford University Press, USA
ISBN: 9780192623836
Category : Psychology
Languages : en
Pages : 454
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Book Description
This is a keep-fit guide to your mind. It provides practical, step-by-step advice on how you can use psychological techniques to improve relationships, reduce anxiety and depression, and in many other ways to get more out of your life.
Author: Gonzague Dufour
Publisher: McGraw Hill Professional
ISBN: 0071752366
Category : Business & Economics
Languages : en
Pages : 256
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Book Description
Learn Everything You Can From Every Type of Boss Managers come in all varieties, and unfortunately you don't get to choose your preference. Too often, we find ourselves working for people who are tough to work for, difficult to "decode," or brilliant but inaccessible. Managing Your Manager is the answer to dealing with a problematic supervisor. Placing manager "types" into real-world categories--from the Bully, Scientist, and Star to the Geek, Parent, and Con Artist--it provides everything you need to make your work life more satisfying and productive. Managing Your Manager gives you the tools to: Categorize your boss based on telling traits Create a solid working relationship Avoid common pitfalls associated with certain types Become a strong leader based on lessons learned from various bosses Managers of all types can provide invaluable learning experiences that can enhance your career. Managing Your Manager empowers you with the knowledge, skills, and savvy for dealing with any type of boss and excelling in your job.
