Service Productivity Management PDF Download
Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download Service Productivity Management PDF full book. Access full book title Service Productivity Management by H. David Sherman. Download full books in PDF and EPUB format.
Author: H. David Sherman
Publisher: Springer Science & Business Media
ISBN: 0387332316
Category : Business & Economics
Languages : en
Pages : 344
Get Book Here
Book Description
Here is an in-depth guide to the most powerful available benchmarking technique for improving service organization performance — Data Envelopment Analysis (DEA). The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating performance to the best practice services level providing high quality service at low cost and most important, it guides the improvement process.
Author: H. David Sherman
Publisher: Springer Science & Business Media
ISBN: 0387332316
Category : Business & Economics
Languages : en
Pages : 344
Get Book Here
Book Description
Here is an in-depth guide to the most powerful available benchmarking technique for improving service organization performance — Data Envelopment Analysis (DEA). The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating performance to the best practice services level providing high quality service at low cost and most important, it guides the improvement process.
Author: Ali Emrouznejad
Publisher: Springer
ISBN: 3662434377
Category : Business & Economics
Languages : en
Pages : 405
Get Book Here
Book Description
This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying sources of inefficiency for each service unit. It explains how they can be used to determine potential improvement targets for each of the inefficient service units, to identify peers for each service organization and to provide a basis for continuous performance improvement. Presenting applications in a variety of industries, this book will be useful for the service management to improve service productivity, profitability, sustainability and quality and effectiveness of service deliveries. A free trial version of the World’s leading Data Envelopment Analysis Software (PIM-DEA) is available for readers of this book.
Author: Jochen Wirtz
Publisher: Ws Professional
ISBN: 9781944659424
Category : Business & Economics
Languages : en
Pages : 80
Get Book Here
Book Description
Preface -- Introduction -- Integrating service quality and productivity strategies -- What is a service quality? -- Identifying and correcting service quality problems -- Measuring service quality -- Soft and hard service quality measures -- Learning from customer feedback -- Hard measures of service quality -- Tools to analyze and address service quality problems -- Return on quality -- Defining and measuring productivity -- Improving service productivity -- Conclusion -- Summary -- Endnotes
Author: Faridah Djellal
Publisher: Edward Elgar Publishing
ISBN: 1848444966
Category : Business & Economics
Languages : en
Pages : 261
Get Book Here
Book Description
The question of how to measure and improve productivity in services has been a recurrent topic in political debates and in academic studies for several decades. The concept of productivity, which was developed initially for industrial and agricultural economies poses few difficulties when applied to standardized products. The advent of the service economy contributed to call into question, if not the relevance of this concept, at least its definition and measurement methods. This book takes stock of the issues met by productivity in services on theoretical, methodological and operational levels. The authors examine various definitions of productivity and the main methods of its measurement. A survey of recent conceptual and methodological debates on the notion of productivity is also presented. A more operational and strategic perspective is then adopted in order to identify and analyze the main levers, factors and determinants for improving productivity and, more generally, the actual strategies adopted for this purpose in firms and organisations. Providing a deep understanding of the specific and underestimated performance processes within service industries, this book will be of great interest to those involved in industrial economics, management science and public administration.
Author: Christofer F. Daiberl
Publisher: Springer Nature
ISBN: 3658295805
Category : Computers
Languages : en
Pages : 276
Get Book Here
Book Description
Christofer F. Daiberl explores how to enhance the productivity of services delivered by a network of co-providers. Harnessing empirical insights and synthesizing contributions from service design, information systems, and engineering, the author develops a systematic productivity improvement technique. The technique supports practitioners to iteratively discover and seize opportunities to enhance productivity for their own organization, customers, and relevant co-providers. Reflecting on the overall results, five general design principles are proposed that support the development of new artifacts fostering truly productive services in a networked world.
Author: Diwas Kc
Publisher:
ISBN: 9781680836660
Category : Business & Economics
Languages : en
Pages : 112
Get Book Here
Book Description
This monograph reviews the existing literature in operations management on worker productivity and outlines interesting and promising areas of future research. It looks at the individual worker as the atomic unit of analysis in order to examine the drivers that impact worker output.
Author: Bo Edvardsson
Publisher: Springer Nature
ISBN: 3030918289
Category : Business & Economics
Languages : en
Pages : 1031
Get Book Here
Book Description
This handbook provides an innovative, thorough overview of service management. It draws together an impressive, international group of leading scholars who offer a truly global perspective, exploring current literature and laying out guidance for future research. Beginning with defining service as a perspective on value creation, and service management as “a set of organizational competencies for enabling and realizing value creation through service,” it then moves on to follow the evolution of service research. From there, the book is structured into six main themes: perspectives on service management; service strategy; service leadership and transition; service design and innovation; service interaction; quality and operations; and service management and technology. This book is valuable reading for academics, lecturers, and students studying service management, operations management, and service research.
Author: Claudia Lehmann
Publisher: Springer
ISBN: 3658230363
Category : Business & Economics
Languages : en
Pages : 344
Get Book Here
Book Description
Claudia Lehmann explores service productivity from the providers, customer and operations perspective in the German airport industry using a solid empirical foundation. Available service productivity concepts, methods, measurements and their ability to overcome the emphasized problems are discussed, suggesting ways on how to deal with them. The insights of this book deliver considerable value for both management and academia.
Author: Kory Kogon
Publisher: Simon and Schuster
ISBN: 1476711712
Category : Business & Economics
Languages : en
Pages : 288
Get Book Here
Book Description
"Time management for the 21st century"--Jacket.
Author: Manohar, Sridhar
Publisher: IGI Global
ISBN:
Category : Business & Economics
Languages : en
Pages : 427
Get Book Here
Book Description
Service organizations are grappling with unprecedented challenges in maintaining and enhancing productivity. As the landscape evolves, traditional approaches to service operations become obsolete, necessitating a deep understanding of the intricate dynamics at play. Innovative Technologies for Increasing Service Productivity delves into this urgent issue, offering a comprehensive exploration of the trends and challenges confronting service industries. The book sheds light on the impact of digital transformation, emerging technologies, and disruptive business models, serving as a guide for navigating the complexities of service productivity in an ever-changing environment. As a groundbreaking solution, this book not only identifies challenges but provides various solutions for service organizations to thrive amidst technological disruption. Its unique selling points lie in the breadth of its coverage, spanning diverse service industries and dissecting the symbiotic relationship between technology and productivity. Offering practical strategies and tools, the book equips service professionals with the means to enhance productivity, quality, and customer experience. By connecting the gap between theoretical insights and practical implementation, it stands as a valuable resource for academics, researchers, and service managers seeking innovative solutions to the evolving landscape of service productivity.
