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Author: N. S. Sreenivasan
Publisher: New Age International
ISBN: 9788122408324
Category : Quality assurance
Languages : en
Pages : 320
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Book Description
The Book Covers The Entire Gamut Of Concepts And Tasks In Management Of Quality Spread Over 27 Chapters In 7 Parts. The Quality Journey Starts With The Presentation Of Pivotal Role Quality Has Come To Play In The Present Business Environment. The Journey Continues Through All Facets Of Quality Development And Achievement - Planning For Quality, Organising For Quality, Spc And Other Tools And Techniques, Quality Improvement, Vendor Quality Control, Customer And Quality. Training For Quality Etc.An Exclusive Chapter On Assurance Of Quality In Project Planning And Execution Is Special Feature Of This Book. Likewise An Exhaustive Check List Of Over 300 Deficiencies In The Chapter On Quality Audit Very Handy In Audit Assessment Is Another Unique Feature. The Perspectives Of Product Liability And Maturity Evaluation In Management Of Quality Are Other Important Dimensions Of The Coverage. Practical Illustrations And Elaborations Of The Concepts Are To Be Seen In As Many As 33 Exhibits In The Book. The Journey Concludes With An Epilogue On Challenge Of Quality And Heritage To Emulate And Perpetuate. The Wealth Of Concepts And Depth Of Discussions Are The Highlights Of The Presentations.
Author: N. S. Sreenivasan
Publisher: New Age International
ISBN: 9788122408324
Category : Quality assurance
Languages : en
Pages : 320
Get Book
Book Description
The Book Covers The Entire Gamut Of Concepts And Tasks In Management Of Quality Spread Over 27 Chapters In 7 Parts. The Quality Journey Starts With The Presentation Of Pivotal Role Quality Has Come To Play In The Present Business Environment. The Journey Continues Through All Facets Of Quality Development And Achievement - Planning For Quality, Organising For Quality, Spc And Other Tools And Techniques, Quality Improvement, Vendor Quality Control, Customer And Quality. Training For Quality Etc.An Exclusive Chapter On Assurance Of Quality In Project Planning And Execution Is Special Feature Of This Book. Likewise An Exhaustive Check List Of Over 300 Deficiencies In The Chapter On Quality Audit Very Handy In Audit Assessment Is Another Unique Feature. The Perspectives Of Product Liability And Maturity Evaluation In Management Of Quality Are Other Important Dimensions Of The Coverage. Practical Illustrations And Elaborations Of The Concepts Are To Be Seen In As Many As 33 Exhibits In The Book. The Journey Concludes With An Epilogue On Challenge Of Quality And Heritage To Emulate And Perpetuate. The Wealth Of Concepts And Depth Of Discussions Are The Highlights Of The Presentations.
Author: Barrie G. Dale
Publisher: John Wiley & Sons
ISBN: 1118762177
Category : Business & Economics
Languages : en
Pages : 642
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Book Description
Managing Quality, Fifth Edition is an essential resource for students and practitioners alike. This popular and highly successful introduction to Quality Management has been fully revised and updated to reflect recent developments in the field Includes new chapters on Improvement Approaches, Six Sigma, and new challenges in Quality Management Combines the latest information on the ISO 9000 quality management system series standards with up-to-date tools, techniques and quality systems Material has been re-ordered and changes to terminology have been made to bring the book completely up to date Provides a popular resource for students, academics, and business practitioners alike
Author: Jeffry A. Doney
Publisher:
ISBN: 9781536156010
Category :
Languages : en
Pages : 97
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Book Description
The opening study in Total Quality Management (TQM): Concepts, Implementation and Applications investigates the quality of administrative services and student satisfactionan important dimension of Total Quality Managementprovided in higher education institutions. A questionnaire survey, developed using the well-known service quality model SERVQUAL, was used to explore its five dimensions, namely: reliability, assurance, tangibles, empathy, and responsiveness. Following this, the authors empirically examine the relationship between Total Quality Management-SMEs performance and organizational culture under a moderation model in the Kingdom of Saudi Arabia. The research utilizes partial least squares to examine the moderating effect of organizational culture on the association between Total Quality Management and SMEs performance. Lastly, the authors develop a model and empirically test it to assess the impact of Total Quality Management on incremental and radical innovation and customer satisfaction, finding that Total Quality Management is positively linked to incremental and radical innovation, whereas no association was found for radical innovation and customer satisfaction.
Author: Mihaela Kelemen
Publisher: SAGE
ISBN: 9780761969044
Category : Business & Economics
Languages : en
Pages : 228
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Book Description
Managing Quality provides a comprehensive review and critical analysis of quality management discourses and techniques by drawing on a number of management disciplines such as operations management, HRM, organizational behaviour, strategy, marketing and organization theory. The book: - introduces readers to key concepts and issues in quality management - provides an overview of both managerial and critical perspectives on quality management - presents the 'wisdom' of quality management gurus - documents the way quality is pursued in manufacturing, service and public sector organizations - compares and contrasts hard and soft technologies of quality management - critically reviews the rhetoric of TQM and business process re-engineering (BPR) - examines the consequences of quality on stakeholders - scrutinizes the language of quality management - documents the mundane nature of quality managemnt practices through the use of real life case studies Managing Quality is an up-to-date and student-centered treatment of quality management that will be essential reading for undergraduate students of operations and quality management. It will also be extremely relevant to all MBA students, and useful reading for students of HRM, organization theory and the sociology of organizations.
Author: Barrie G. Dale
Publisher:
ISBN: 9788126522460
Category :
Languages : en
Pages : 640
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Book Description
Market_Desc: Upper level undergraduates and MBA students of operations management, production management, HRM Special Features: · This popular and highly successful introduction to Quality Management has been fully revised and updated to reflect recent developments in the field · Includes new chapters on Improvement Approaches, Six Sigma, and new challenges in Quality Management · Combines the latest information on the ISO 9000 quality management system series standards with up-to-date tools, techniques and quality systems · Material has been re-ordered and changes to terminology have been made to bring the book completely up to date · Provides a popular resource for students, academics, and business practitioners alike About The Book: This popular and highly successful text on Quality Management has been fully revised and updated to reflect recent developments in the field. New to the fifth edition are chapters on Improvement Approaches, Six Sigma, and new challenges in Quality Management. The latest information on the ISO 9000 series of quality management system series standards is combined with up-to-date tools, techniques and quality systems. Some of the material has been re-ordered and changes to terminology have been made to bring the book completely up to date. Contributions from new co-author Ton van der Wiele offer insights from a veteran teacher with experience in the latest international practices. Managing Quality, Fifth Edition is an essential resource for students and practitioners alike.
Author: Harry Roberts
Publisher: Simon and Schuster
ISBN: 1439118523
Category : Business & Economics
Languages : en
Pages : 198
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Book Description
In this penetrating guide to involving employees in the process of total quality management, the authors make the argument that "personal quality checklists"--by which employees monitor waste reducers and value adding activities in their immediate work environment--can significantly increase individual understanding of the general concepts and implementation of top quality management.
![Organizational excellence through total quality management [electronic resource] PDF](https://books.google.com/books/content/images/frontcover/stQQjwz1oTsC?fife=w80-h100)
Author: H. Lal
Publisher: New Age International
ISBN: 8122422896
Category : Total quality management
Languages : en
Pages : 22
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Book Description
About the Book: Quality is key to the competitive advantage in today's business environment. In this book, the term Quality has been interpreted in its broader sense of overall performance of a organization rather than quality of products and services. The value of this book is in the rich experience of the Author in the body of knowledge of quality management, both in the national and international context. He has presented the subject in the way that it can be easily used in the practical situations, which would convince the reader of its applicability in the real world. In addition to traditional theory of TQM, the book also covers the new concepts of quality management developed in the last decade, such as Six-Sigma, Lean Production, CRM, Balanced Score Card and Corporate Social Responsibility. The book provides practical guidance for preparing comprehensive quality improvement plan, which not only covers production of goods and services, but also other departments such as Design, Marketing, Material Management and HR, all of which play an important part in achieving organizational excellence. Implementation of TQM is always a major problem. The book includes an exhaustive self-checklist, which can be used as a barometer for effective implementation. In addition to being a practical guide for the industry managers, it can also be used as a textbook on quality management by Management and Engineering institutes. Contents: Part:-I Product Quality and its Control Creating Quality by Design Quality Control of the Purchased Product Quality Control of Manufacturing Processes Sales and Product Quality Organising Effective Quality Management Economics of Quality The Human Factor in Quality Management of Service Quality Part:-II Concept and Philosophy ISO-9000 Standards The Customer-Focused Organization Leadership and Team Building Lean Production System Total Productive Maintenance (TPM) Customer Relationship Management (CRM) Six-Sigma Corporate Social Responsibility Balanced Score Card Quality Awards Implementation of TQM Part:-III Frequency Distribution Normal Distribution Theory of Probability Control Charts Control Chart of Attributes Theory of Sampling Inspection Standard Sampling Tables Test of Significance Statistical Tolerancing ABC Analysis Value Analysis Defect Diagnosis and Prevention Reliability Design, Evaluation and Control Maintainability 5 'S' Practices Quality Circles.
Author: David L. Goetsch
Publisher: Prentice Hall
ISBN: 9780131971349
Category : Employee empowerment
Languages : en
Pages : 814
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Book Description
An instructor's manual and a set of PowerPoint transparencies are available to supplement the text.
Author: John S. Oakland
Publisher: Routledge
ISBN: 0750657405
Category : Business & Economics
Languages : en
Pages : 489
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Book Description
This text provides a simple model for 'Total Quality Management' and comprehensive coverage of the concepts students need to understand. It is supported throughout with real-life case studies.
Author: John S Oakland
Publisher: Routledge
ISBN: 1136017224
Category : Business & Economics
Languages : en
Pages : 96
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Book Description
Another new book in the popular and original series of pictorial guides - John Oakland cuts through the complex concepts and confusing jargon associated with implementing Total Quality, and Peter Morris presents the information in his inimitable pictorial style. This book will show students and managers what they need to understand about TQM in the simplest, clearest and most memorable form. Professor John Oakland is undoubtedly the British guru of quality management. Following a successful industrial career in research and production management, he has developed a pragmatic approach to introducing TQM which he and his colleagues have used successfully in literally thousands of organizations. He is founder and Executive Chairman of OAKLAND Consulting Plc. and Head of the European Centre for TQM at the University of Bradford Management Centre. Also published by Butterworth-Heinemann are John Oakland's bestselling Total Quality Management (now in its second edition) and Cases in Total Quality Management. Peter Morris is the creative force behind the illustrations in all Butterworth-Heinemann's pictorial guides. Originally trained as an art teacher, he spent several years as an industrial designer in Canada before returning to England to design educational and training materials for the University of Sussex. His experience working on industrial contracts convinced him, quite rightly, that cartoons are frequently the best way to illustrate the abstractions of business life.
