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Author: Georgia J. Kosmoski
Publisher: Corwin Press
ISBN: 9781412913409
Category : Education
Languages : en
Pages : 172
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Book Description
Be prepared to manage stressful situations before they happen with proven, constructive strategies! The second edition of this best-selling resource provides new and updated content influenced by the feedback of over 250 school administrators. Managing Difficult, Frustrating, and Hostile Conversations uncovers safe and effective strategies for dispelling common sensitive situations such as handling legitimate complaints, controlling those under the influence, combating charges of discrimination, serving as the mediator, and diffusing abrasive conversations. Each chapter highlights situations identified by school administrators as most stressful. Tips for managing these situations are followed by suggestions and questions for the reader that highlight how to: Understand the motives and actions behind hostile adults Become proactive rather than reactive Maintain control over volatile conversations Communicate effectively with all types of upset individuals Use this text to constructively address sensitive issues and prevent stressful circumstances from evolving into dangerous situations.
Author: Georgia J. Kosmoski
Publisher: Corwin Press
ISBN: 9781412913409
Category : Education
Languages : en
Pages : 172
Get Book Here
Book Description
Be prepared to manage stressful situations before they happen with proven, constructive strategies! The second edition of this best-selling resource provides new and updated content influenced by the feedback of over 250 school administrators. Managing Difficult, Frustrating, and Hostile Conversations uncovers safe and effective strategies for dispelling common sensitive situations such as handling legitimate complaints, controlling those under the influence, combating charges of discrimination, serving as the mediator, and diffusing abrasive conversations. Each chapter highlights situations identified by school administrators as most stressful. Tips for managing these situations are followed by suggestions and questions for the reader that highlight how to: Understand the motives and actions behind hostile adults Become proactive rather than reactive Maintain control over volatile conversations Communicate effectively with all types of upset individuals Use this text to constructively address sensitive issues and prevent stressful circumstances from evolving into dangerous situations.
Author: Georgia J. Kosmoski
Publisher: Simon and Schuster
ISBN: 1632200414
Category : Education
Languages : en
Pages : 168
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Book Description
Teachers: Now you can identify and apply the proven strategies to deal successfully with hostile adults in schools. Skill in communicating is essential for teachers—and now the wisdom of your colleagues can help you to deal with one of your most difficult challenges: hostile adults. In this hard-hitting and supremely practical book, the authors draw from the actual experience of more than 250 practicing teachers to bring you the advice and insight you need. They begin with data from a two-year study that includes surveys and in-depth interviews with practicing teachers and certified school support professionals from urban, suburban, and rural schools at all socio-economic levels. The final product is a comprehensive and highly applicable resource filled with true-to-life vignettes and practical, real-world analysis, including: • Defusing the angry screamer • Serving as mediator • Handling parents with blinders • Curbing school gossip • Dealing with public humiliation • Neutralizing the influence of drugs or alcohol • Maintaining confidentiality This book is a valuable and insightful resource that can take you from reactive to proactive. A not-to-be-missed tool for savvy teachers at all levels.
Author: Joseph Grenny
Publisher: McGraw Hill Professional
ISBN: 1260474194
Category : Business & Economics
Languages : en
Pages : 332
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Book Description
Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation—especially difficult ones—leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You’ll learn how to: Respond when someone initiates a crucial conversation with you Identify and address the lag time between identifying a problem and discussing it Communicate more effectively across digital mediums When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.
Author: Sue Clark
Publisher:
ISBN: 9781852525408
Category : Business communication
Languages : en
Pages : 0
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Book Description
Difficult conversations can be highly destructive both for the people involved and for the business as a whole. This book provides a radical new approach to reflecting on and carrying out difficult conversations. Exercises and examples are provided throughout.
Author: Ontario Principals' Council,
Publisher: Corwin Press
ISBN: 1452276528
Category : Education
Languages : en
Pages : 161
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Book Description
Steer high-stakes conversations with staff and students toward win-win outcomes with this handy pocket guide to effective communication. Includes scripts, case studies, and checklists.
Author: Richard D. Sorenson
Publisher: Corwin Press
ISBN: 1452210721
Category : Education
Languages : en
Pages : 217
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Book Description
A comprehensive guide to building successful relationships with all school personnel! Ideal for practicing and aspiring principals, this in-depth resource presents policies, procedures, and techniques for managing faculty and support staff and creating effective work environments. The authors provide case studies, strategies, and reflective exercises in each chapter to help administrators evaluate their schools and practices. Based on ISLLC and ELCC standards for school leadership, this book covers: Shaping school culture to promote shared ownership of the school’s vision Recruiting, selecting, and retaining qualified personnel Effective communication and conflict resolution Handling challenging situations such as supervising marginal employees and addressing grievances
Author: Maryln Appelbaum
Publisher: Corwin Press
ISBN: 1412964415
Category : Education
Languages : en
Pages : 137
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Book Description
Advice on parents of all backgrounds, the characteristics of difficult people, how to deal with parents in difficult situations, listening so parents will talk to you, & forming a successful partnership with parents.
Author: Barbara L. Brock
Publisher: Corwin Press
ISBN: 1452272190
Category : Education
Languages : en
Pages : 177
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Book Description
"This book reflects a true understanding of the different personalities administrators face and clearly outlines what each leader can do to establish a positive environment for their employees and students. This is one book no administrator should be without." —Patricia Bowman, Retired Principal, Los Angeles Unified School District Adjunct Professor, University of California, Los Angeles Proven solutions for toxic behaviors! Unconstructive staff behaviors can disrupt a thriving school environment. School leaders need positive, generative communication strategies that can defuse negativity and inspire teachers to change their behavior and become contributing members of the learning community. From Difficult Teachers...to Dynamic Teamwork examines the underlying basis of problematic behaviors and provides proactive, proven strategies for building teamwork and a positive school culture. Leaders will discover strategies for enhancing their interpersonal skills, determining if their own behavior is contributing to the problem, and encouraging behavior change in teachers and staff. Based on interviews with more than 50 experienced principals, this valuable resource connects content to practice via: Key tools, practical resources, organizational charts, and behavior assessment forms Sage advice and quotations from experienced educators Sample dialogues to help identify behavior challenges "Take Action" sections for specific implementation strategies Maximize the effectiveness of your staff by building a culture of shared leadership, collegiality, and teamwork!
Author: Fenwick W. English
Publisher: SAGE Publications
ISBN: 1506314279
Category : Education
Languages : en
Pages : 822
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Book Description
The SAGE Guide to Educational Leadership and Management allows readers to gain knowledge of educational management in practice while providing insights into challenges facing educational leaders and the strategies, skills, and techniques needed to enhance administrative performance. This guide emphasizes the important skills that effective leaders must develop and refine, including communication, developing teams, coaching and motivating, and managing time and priorities. While being brief, simply written, and a highly practical overview for individuals who are new to this field, this reference guide will combine practice and research, indicate current issues and directions, and choices that need to be made. Features & Benefits: 30 brief, signed chapters are organized in 10 thematic parts in one volume available in a choice of electronic or print formats designed to enable quick access to basic information. Selective boxes enrich and support the narrative chapters with case examples of effective leadership in action. Chapters conclude with bibliographic endnotes and references to further readings to guide students to more in-depth presentations in other published sources. Back matter includes an annotated listing of organizations, associations, and journals focused on educational leadership and administration and a detailed index. This reference guide will serve as a vital source of knowledge to any students pursuing an education degree as well as for individuals interested in the subject matter that do not have a strong foundation of the topic.
Author: Robert M. Bramson, Ph.D.
Publisher: Dell
ISBN: 0440202019
Category : Self-Help
Languages : en
Pages : 242
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Book Description
Bosses, friends, family members, they've made your life hell -- until now! Based on fourteen years of research and observation, Dr. Robert Bramson's proven-effective techniques are guaranteed to help you right the balance and take charge of your life. Learn how to: Stand up to anyone -- without fighting. Blunt a sniper's attack. Get a clam to talk. Cut off a Sherman tank at the pass. Manage bulldozers. Get stallers off the dime. Move a complainer into a problem-solving mode. Learn the six basic steps that allow you to cope with just about anyone. Reclaim the power the rightfully belongs to you in any relationship!
